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Business Profile

Generators

Westinghouse Outdoor Power Equipment

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Generators.

Complaints

Customer Complaints Summary

  • 156 total complaints in the last 3 years.
  • 79 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/14/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today, we spoke with ***** from Westinghouse. We have reached a new agreement on how to resolve the problem. Due to the more unique situation of my wife and I living in an RV full time and the need for a generator, Westinghouse has agreed to pay for the repairs and reimburse us for the purchased generator. This allows us to purchase a new generator more expediently. nnot return the generator. It’s unfathomable to have this sort of customer service. A brand new generator that won’t start, and they cannot even help us out. It has been two months of reaching back and forth with them. What a waste of money.

    Business Response

    Date: 07/16/2025

    Thank you for reaching out and sharing your experience. We sincerely apologize for the inconvenience and frustration you've encountered—we understand how disappointing this situation has been.
    To make things right, we will be replacing your unit. Attached to this message is a prepaid return label, along with return instructions outlined below. Once we receive the original unit back, we will promptly ship your replacement.
    Return Instructions:
    Please drain all gas and oil from the unit as much as possible to prepare it for shipping. Once boxed and ready, you may drop it off at any FedEx location or contact FedEx at ************* to schedule a pickup if needed.
    In addition, we’ve submitted your reimbursement request for the repair shop invoice. Please allow up to 15 business days for processing.
    We appreciate your patience and the opportunity to resolve this matter. If you have any questions or need further assistance, feel free to reach out.
    Sincerely,

    Westinghouse Outdoor Power

  • Initial Complaint

    Date:07/04/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

    Complaint: 23557873

    I am rejecting this response because it has not yet been resolved. I am attaching pictures of the damage to the unit as well as pictures of the damaged box on the day it arrived. I contacted the company via phone immediately upon receiving the replacement unit and was prompted to leave a voicemail. I left at least two voicemails and did not hear back. I also went on their website to submit an email submission and then finally emailed within the previous email thread that was used to communicate regarding the issue. Last time I contacted the business about the first issue (before the first exchange), it took a long time to get any sort of response. The original case number was SC387611 and the updated case number appears to be SC164133. I would like to keep the case open until the replacement unit has been shipped out. 

    Regards,

    ***** ******questing assistance with this second item- and I have not received a response. At this point- I would just like a refund so that I can purchase one from a different company- one that will actually work as promised.

    Business Response

    Date: 07/07/2025

    Thank you for your message and for providing details regarding your experience with the WPX3400 pressure washer.
    We understand your frustration and sincerely apologize for the inconvenience this situation has caused. We do show that a replacement unit was issued under case number SC368384. However, after reviewing our records, we are unable to locate any additional case or email communication regarding damage or performance issues with the replacement unit.
    To assist you further, we kindly ask that you provide the case number or email address you used when attempting to contact us regarding the replacement. This will help us locate your inquiry and move forward with a resolution.
    Additionally, if you could please send us photos of the damage to the replacement unit, we would be more than happy to process a replacement for you.
    Please note that according to the terms of our warranty, we are unable to issue refunds. However, we are committed to standing behind our products and supporting you with repair or replacement options.
    For your reference, weve provided a link to our full warranty policy below:
    Pressure_Washer_Limited_Warranty_2024_trilingual.pdf
    We appreciate your patience and look forward to resolving this for you as quickly as possible.
    Sincerely,
    Westinghouse Outdoor Power Equipment

    Business Response

    Date: 07/14/2025

    Hello,
    Attached is the ***** return label for you to affix to the well-packaged unit being returned to Westinghouse. Please ensure the unit is drained of all gas and oil as thoroughly as possible before shipping.
    Once packaged, you may drop it off at any ***** location or call ***** at ************* to schedule a pickup if more convenient. As soon as we receive your returned unit, well proceed with releasing your replacement.
    Thank you,

    Customer Answer

    Date: 07/17/2025


    Better Business Bureau:

    I accept the business's response to resolve this complaint. The business has agreed to send out a new replacement for the defective one that was sent to us. We have returned the old one and it has been picked up by ******

    Regards,

    ***** ******

  • Initial Complaint

    Date:06/28/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like to accept the factory tested replacement,  considering it was not only the muffler,  1st, it was the pull to start cord,  then the choke lever fell off,  then it was the muffler.  I am unclear on which option to choose in order to begin the process of obtaining the replacement.  Please advise. 

    Business Response

    Date: 07/02/2025

    Thank you for bringing this matter to our attention.
    We have reviewed the customer’s concerns regarding their Westinghouse portable generator and want to ensure a timely and effective resolution. The issue described—specifically the muffler detachment—can be resolved by replacing the muffler, which is a straightforward process involving the removal of two bolts. This is the fastest option and will have the unit up and running quickly.
    Alternatively, if the customer prefers, we can replace the unit with a factory-tested generator to ensure optimal performance before shipping.
    Please let us know which option the customer prefers so we can proceed accordingly and resolve this matter as quickly as possible. Our goal is to stand behind our warranty and ensure customer satisfaction.
    Best,

    Westinghouse Outdoor Equipment

  • Initial Complaint

    Date:06/19/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    BBB called the consumer using an automated calling system.  The consumer replied with a text message  with the number 1 indicating that their complaint was resolved and could be closed - see below for details:

     

    **************
    **********, ******* 23494492
    Westinghouse Outdoor Power Equipment
    Jun 30, 2025 11:21 AM

    some one at Westinghouse to do the right thing and get power equipment support to do there job!!!

    Business Response

    Date: 06/23/2025

    Hello,
    We attempted to give you a call this afternoon and left a voicemail. We also sent you an email requesting that you check the recoil area of the unit, as thats where the key fob is typically securedits not packaged separately in the box but attached to the machine itself.
    That said, weve gone ahead and placed the order for a replacement key fob for you. Please allow 5-7 business days for delivery. It will be shipped to the following address:
    ******* **********
    ***************
    ********************
    We apologize for the inconvenience and appreciate your patience. If you have any further questions or need assistance, please let us know.
    Westinghouse Support

  • Initial Complaint

    Date:05/09/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

    Complaint: 23311399

    I am rejecting this response because: the shop has confirmed to Westinghouse the generator was still running very bad when I went on 05/02/2025. I have lots of email communication confirming I brought the unit to the shop of their choice and got it there in the timeframe they allowed.  This unit has extremely low hours and they shouldnt be abusing customers by trying to force a customer to keep a lemon unit with less than 30 hours of use.  I will be happy to provide ******* videos of how bad this machine is running. 

    Regards,

    **** *****

    Business Response

    Date: 05/14/2025

    We appreciate the opportunity to respond to this complaint.
    The customer purchased the ******************************** generator on August 3, 2021, and the unit was covered under a 3-year limited residential warranty, which expired on June 21, 2024.
    Despite the warranty being expired, Westinghouse continued to assist the customer as a courtesy and made every reasonable effort to help resolve the concerns:
    The customer was directed to an authorized service center (Teels Maintenance & Supply **** and advised that warrantable parts would still be covered. Additionally, we offered to reimburse up to one hour of diagnostic labor ($100 value) as a gesture of goodwill.
    On multiple occasions, including March 4 and March 6, 2025, we worked closely with the customer and ensured the unit was properly checked in for diagnosis. Once diagnosed, we supplied the necessary replacement alternator and ignition coils, at no cost.
    On May 9, 2025, the service center confirmed that the generator was repaired, fully operational, and producing power as expected.
    As one final courtesy, Westinghouse also provided a replacement carburetor, even though the unit was already out of warranty.
    We also provided the customer with a link to our limited warranty policy for full reference and transparency. Portable_Generator_Warranty.pdf
    In total, Westinghouse has provided over $825 worth of parts and labor support, well beyond our standard policy. At this time, there is no indication of a manufacturing defect, and the generator is confirmed to be functioning as designed.
    While we empathize with the customers frustration, we believe weve more than fulfilled our obligations and in fact extended support far beyond the warrantys expiration. We consider this matter resolved and will not be providing further assistance.
    Sincerely,
    Westinghouse Outdoor Power 

     

    Customer Answer

    Date: 05/15/2025

    You have been forwarded the entire email thread showing Westinghouse knew about the issue during the warranty. Westinghouse did not offer a service center in my local area. The nearest service center was over an hour and a half away and could not take the machine in a timely manner. I maintained communication with Westinghouse and the generator was brought into the service center of their choosing within the allotted amount of time, and Westinghouse was sent proof of delivery within that amount of time. Westinghouse offered no assistance in getting the generator repaired or transported in a timely manner and it was very difficult to transport this machine as it weighs over 350 pounds and must be moved by trailer.

    Customer Answer

    Date: 05/15/2025

    ***** ***** <***********************************************************************************>
    Complaint ID: 23311399
    1 message
    '**** *****' via Dispute Resolution - Shared Inbox<**********************************************************************************************>Thu, May 15, 2025 at 9:14 AM
    Reply-To: **** ***** <***********************>
    To: **********************************************************************************************

    Sent from my iPad

    Begin forwarded message:

    From:Westinghouse Service <*************************************************************************************************************************************************>
    Date:March 6, 2025 at 2:40:54 PM CST
    To:*******************************************************************************************************
    Subject:Case Update: SC259256 - *************** leak
    Reply-To:Westinghouse Service <*********************************************************************************************************************************************************************************************************************************************>



    Update for Case SC259256 - "*************** leak"

     

    Please provide proof of drop off as discussed.


    Thank you
    Westinghouse Support

     

    Feel free to contact us through this email, and our Service Team will be happy assist you.
    Please reference Case SC259256.

    www.westinghouseoutdoorpower.com

    Message History

    -----Original Message-----
    From:*************************************************************************************************************************************************
    Sent: 03/06/2025
    Subject: *************** leak

    Please provide proof of drop off as discussed.


    Thank you
    Westinghouse Support



    -----Original Message-----
    From:***************************************************************************************************************************************
    Sent: 03/06/2025
    Subject: *************** leak

    -----Original Message-----
    From:***************************************************************************************************************************************
    Sent: 03/06/2025
    Subject: *************** leak

    -----Original Message-----
    From: ***********************
    Sent: 03/04/2025
    Subject: *************** leak

    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 03/04/2025
    Subject: *************** leak

    Good afternoon,

     

    At this time we are unable to communicate via call. For the best assistance, please reply to this email with how we can help.

     

    Thank you,
    Westinghouse Support



    -----Original Message-----
    From:***************************************************************************************************************************************
    Sent: 03/04/2025
    Subject: *************** leak

    Please give me a call ************
    Sent from my iPhone

    On Mar 4, 2025, at 3:29 PM, Westinghouse Service <*************************************************************************************************************************************************> wrote:



    Update for Case SC259256 - "*************** leak"

     

    Good afternoon,

     

    Please reply to this email with how we are able to assist you.


    Thank you
    Westinghouse Support

     

    Feel free to contact us through this email, and our Service Team will be happy assist you.
    Please reference Case SC259256.

    www.westinghouseoutdoorpower.com

    Message History

    -----Original Message-----
    From:*************************************************************************************************************************************************
    Sent: 03/04/2025
    Subject: *************** leak

    Good afternoon,

     

    Please reply to this email with how we are able to assist you.


    Thank you
    Westinghouse Support



    -----Original Message-----
    From:***************************************************************************************************************************************
    Sent: 03/04/2025
    Subject: *************** leak

    Please call me regarding this case.************
    Sent from my iPhone

    On Jan 7, 2025, at 8:14 AM, Westinghouse Service <*************************************************************************************************************************************************> wrote:



    Update for Case SC259256 - "*************** leak"

     

    Good morning,

     

    The last communication we had was on 06/27/2024 where we had discussed the following. As discussed we will cover 1 hour of up to $100 per hour for your machine to be seen by your mechanic. Once the unit is diagnosed and you have a paper copy of the invoice for repair you can send it to us and we will send a check in the mail for that hour of labor. We will also supply the parts that your mechanic needs.

    Another option would be for you to contact the service center we suggested taking the machine to. Their contact information has been listed below.

    ****** Maintenance & Supply Co.
    *******************
    *****************
    ************

    You can call them at the number listed above to check their workload/ back log. Please note due to the time it has been we are offering you 60 days from todays date, 01/07/2025 to have the machine seen by a service provider. If this is not completed in this 60 day period we will need to revoke our diagnostics coverage offer.

    Thank you,
    Westinghouse Support

     

    Feel free to contact us through this email, and our Service Team will be happy assist you.
    Please reference Case SC259256.

    www.westinghouseoutdoorpower.com

    Message History

    -----Original Message-----
    From:*************************************************************************************************************************************************
    Sent: 01/07/2025
    Subject: *************** leak

    Good morning,

     

    The last communication we had was on 06/27/2024 where we had discussed the following. As discussed we will cover 1 hour of up to $100 per hour for your machine to be seen by your mechanic. Once the unit is diagnosed and you have a paper copy of the invoice for repair you can send it to us and we will send a check in the mail for that hour of labor. We will also supply the parts that your mechanic needs.

    Another option would be for you to contact the service center we suggested taking the machine to. Their contact information has been listed below.

    ****** Maintenance & Supply Co.
    *******************
    *****************
    ************

    You can call them at the number listed above to check their workload/ back log. Please note due to the time it has been we are offering you 60 days from todays date, 01/07/2025 to have the machine seen by a service provider. If this is not completed in this 60 day period we will need to revoke our diagnostics coverage offer.

    Thank you,
    Westinghouse Support



    -----Original Message-----
    From:***************************************************************************************************************************************
    Sent: 01/06/2025
    Subject: *************** leak

    Can you please contact them and see if there work load is any better or are they still a month out for looking at my unit?
    Sent from my iPhone

    On Jun 26, 2024, at 11:58 AM, **** ***** <*******************************************************************************************************> wrote:

    I have reached out to all of the small engine repair shops in my area and none of them will service a generator during grass season.Please call me ************
    Sent from my iPhone

    On Jun 21, 2024, at 1:54 PM, Westinghouse Service <*************************************************************************************************************************************************> wrote:



    Update for Case SC259256 - "*************** leak"

     

    Dear Mr. ************ style="font-family: arial, sans-serif;">We apologize for the delay in our response and any inconvenience it has caused. To make up for this, we will cover the first hour of the diagnostic.

    At this stage of your warranty, you are covered for warrantable parts only. You have the option to visit a shop that we recommend, or you can take your unit to a shop of your choice and we will reimburse you for the diagnostic charge.

    We have provided the information for our recommended shop below:

    ****** Maintenance & Supply Co.

    *******************

    ********, **

     

    Phone:***********]

    Thank you for your understanding and patience.

    Best regards,

     

    Reply to this email to respond or feel free to call our Service Team at**************
    Please reference Case SC259256.

    www.westinghouseoutdoorpower.com

    Message History

    -----Original Message-----
    From:*************************************************************************************************************************************************
    Sent: 06/21/2024
    Subject: *************** leak

    Dear Mr. ************ style="font-family: arial, sans-serif;">We apologize for the delay in our response and any inconvenience it has caused. To make up for this, we will cover the first hour of the diagnostic.

    At this stage of your warranty, you are covered for warrantable parts only. You have the option to visit a shop that we recommend, or you can take your unit to a shop of your choice and we will reimburse you for the diagnostic charge.

    We have provided the information for our recommended shop below:

    ****** Maintenance & Supply Co.

    *******************

    ********, **

     

    Phone:***********]

    Thank you for your understanding and patience.

    Best regards,



    -----Original Message-----
    From:***************************************************************************************************************************************
    Sent: 06/21/2024
    Subject: *************** leak

    Im still waiting for a manager to call me regarding this issue!Ive contacted you guys multiple times!! Why is nobody helping me with this issue?************.

    Sent from my iPhone

    On Apr 19, 2024, at 12:24 PM, Westinghouse Service <*************************************************************************************************************************************************> wrote:



    Update for Case SC259256 - "*************** leak"

     

    Hello,

     

    Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.

     

    Westinghouse Support

     

    Reply to this email to respond or feel free to call our Service Team at**************
    Please reference Case SC259256.

    www.westinghouseoutdoorpower.com

    Message History

    -----Original Message-----
    From:*************************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak

    Hello,

     

    Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.

     

    Westinghouse Support



    -----Original Message-----
    From:***************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak

    Im still waiting for the manager to call me back?************.

    Thanks
    **** *****
    Sent from my iPhone

    On Apr 16, 2024, at 12:52 PM, Westinghouse Support <*************************************************************************************************************************************************> wrote:



    Hello ****,

    Thank you for contacting Westinghouse Portable Power Customer Support.

    Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you.

    Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer.

    If you have not yet provided the following information, please respond to this email with the following:

    • Phone Number
    • Model Number
    • Serial Number
    • Description of the question or issue about your generator
    If this is a power outage and your unit will not start, please call ************** and we can help.

    Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly:
    • Frequently Asked Questions
    • Operation Manuals and ******************************************** Bulletins


    www.westinghouseoutdoorpower.com

    Message History

     



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak



    Hello **** ,

    You recently contacted us for assistance with this case and we would like to know how it went:SC259256-*************** leak. Please use this link to submit our quick survey:

    Submit Survey

    Thank you for choosing Westinghouse.

    ******************************



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/16/2024
    Subject: *************** leak



    Hello ****,

    Thank you for contacting Westinghouse Portable Power Customer Support.

    Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you.

    Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer.

    If you have not yet provided the following information, please respond to this email with the following:

    • Phone Number
    • Model Number
    • Serial Number
    • Description of the question or issue about your generator
    If this is a power outage and your unit will not start, please call ************** and we can help.

    Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly:
    • Frequently Asked Questions
    • Operation Manuals and ******************************************** Bulletins


    www.westinghouseoutdoorpower.com

    Message History

     



     



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak

    Hello,

     

    Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.

     

    Westinghouse Support



    -----Original Message-----
    From:***************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak

    Im still waiting for the manager to call me back?************.

    Thanks
    **** *****
    Sent from my iPhone

    On Apr 16, 2024, at 12:52 PM, Westinghouse Support <*************************************************************************************************************************************************> wrote:



    Hello ****,

    Thank you for contacting Westinghouse Portable Power Customer Support.

    Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you.

    Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer.

    If you have not yet provided the following information, please respond to this email with the following:

    • Phone Number
    • Model Number
    • Serial Number
    • Description of the question or issue about your generator
    If this is a power outage and your unit will not start, please call ************** and we can help.

    Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly:
    • Frequently Asked Questions
    • Operation Manuals and ******************************************** Bulletins


    www.westinghouseoutdoorpower.com

    Message History

     



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak



    Hello **** ,

    You recently contacted us for assistance with this case and we would like to know how it went:SC259256-*************** leak. Please use this link to submit our quick survey:

    Submit Survey

    Thank you for choosing Westinghouse.

    ******************************



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/16/2024
    Subject: *************** leak



    Hello ****,

    Thank you for contacting Westinghouse Portable Power Customer Support.

    Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you.

    Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer.

    If you have not yet provided the following information, please respond to this email with the following:

    • Phone Number
    • Model Number
    • Serial Number
    • Description of the question or issue about your generator
    If this is a power outage and your unit will not start, please call ************** and we can help.

    Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly:
    • Frequently Asked Questions
    • Operation Manuals and ******************************************** Bulletins


    www.westinghouseoutdoorpower.com

    Message History

     



     



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 06/27/2024
    Subject: *************** leak

    Good afternoon,



    As discussed we will cover 1 hour of up to $100 per hour for your machine to be seen by your mechanic. Once the unit is diagnosed and you have a paper copy of the invoice for repair you can send it to us and we will send a check in the mail for that hour of labor. We will also supply the parts that your mechanic needs.



    Thank you,
    -****
    Westinghouse **************** Lead



    -----Original Message-----
    From:***************************************************************************************************************************************
    Sent: 06/26/2024
    Subject: *************** leak

    I have reached out to all of the small engine repair shops in my area and none of them will service a generator during grass season.Please call me ************
    Sent from my iPhone

    On Jun 21, 2024, at 1:54 PM, Westinghouse Service <*************************************************************************************************************************************************> wrote:



    Update for Case SC259256 - "*************** leak"

     

    Dear Mr. ************ style="font-family: arial, sans-serif;">We apologize for the delay in our response and any inconvenience it has caused. To make up for this, we will cover the first hour of the diagnostic.

    At this stage of your warranty, you are covered for warrantable parts only. You have the option to visit a shop that we recommend, or you can take your unit to a shop of your choice and we will reimburse you for the diagnostic charge.

    We have provided the information for our recommended shop below:

    ****** Maintenance & Supply Co.

    *******************

    ********, **

     

    Phone:***********]

    Thank you for your understanding and patience.

    Best regards,

     

    Reply to this email to respond or feel free to call our Service Team at**************
    Please reference Case SC259256.

    www.westinghouseoutdoorpower.com

    Message History

    -----Original Message-----
    From:*************************************************************************************************************************************************
    Sent: 06/21/2024
    Subject: *************** leak

    Dear Mr. ************ style="font-family: arial, sans-serif;">We apologize for the delay in our response and any inconvenience it has caused. To make up for this, we will cover the first hour of the diagnostic.

    At this stage of your warranty, you are covered for warrantable parts only. You have the option to visit a shop that we recommend, or you can take your unit to a shop of your choice and we will reimburse you for the diagnostic charge.

    We have provided the information for our recommended shop below:

    ****** Maintenance & Supply Co.

    *******************

    ********, **

     

    Phone:***********]

    Thank you for your understanding and patience.

    Best regards,



    -----Original Message-----
    From:***************************************************************************************************************************************
    Sent: 06/21/2024
    Subject: *************** leak

    Im still waiting for a manager to call me regarding this issue!Ive contacted you guys multiple times!! Why is nobody helping me with this issue?************.

    Sent from my iPhone

    On Apr 19, 2024, at 12:24 PM, Westinghouse Service <*************************************************************************************************************************************************> wrote:



    Update for Case SC259256 - "*************** leak"

     

    Hello,

     

    Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.

     

    Westinghouse Support

     

    Reply to this email to respond or feel free to call our Service Team at**************
    Please reference Case SC259256.

    www.westinghouseoutdoorpower.com

    Message History

    -----Original Message-----
    From:*************************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak

    Hello,

     

    Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.

     

    Westinghouse Support



    -----Original Message-----
    From:***************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak

    Im still waiting for the manager to call me back?************.

    Thanks
    **** *****
    Sent from my iPhone

    On Apr 16, 2024, at 12:52 PM, Westinghouse Support <*************************************************************************************************************************************************> wrote:



    Hello ****,

    Thank you for contacting Westinghouse Portable Power Customer Support.

    Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you.

    Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer.

    If you have not yet provided the following information, please respond to this email with the following:

    • Phone Number
    • Model Number
    • Serial Number
    • Description of the question or issue about your generator
    If this is a power outage and your unit will not start, please call ************** and we can help.

    Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly:
    • Frequently Asked Questions
    • Operation Manuals and ******************************************** Bulletins


    www.westinghouseoutdoorpower.com

    Message History

     



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak



    Hello **** ,

    You recently contacted us for assistance with this case and we would like to know how it went:SC259256-*************** leak. Please use this link to submit our quick survey:

    Submit Survey

    Thank you for choosing Westinghouse.

    ******************************



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/16/2024
    Subject: *************** leak



    Hello ****,

    Thank you for contacting Westinghouse Portable Power Customer Support.

    Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you.

    Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer.

    If you have not yet provided the following information, please respond to this email with the following:

    • Phone Number
    • Model Number
    • Serial Number
    • Description of the question or issue about your generator
    If this is a power outage and your unit will not start, please call ************** and we can help.

    Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly:
    • Frequently Asked Questions
    • Operation Manuals and ******************************************** Bulletins


    www.westinghouseoutdoorpower.com

    Message History

     



     



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak

    Hello,

     

    Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.

     

    Westinghouse Support



    -----Original Message-----
    From:***************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak

    Im still waiting for the manager to call me back?************.

    Thanks
    **** *****
    Sent from my iPhone

    On Apr 16, 2024, at 12:52 PM, Westinghouse Support <*************************************************************************************************************************************************> wrote:



    Hello ****,

    Thank you for contacting Westinghouse Portable Power Customer Support.

    Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you.

    Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer.

    If you have not yet provided the following information, please respond to this email with the following:

    • Phone Number
    • Model Number
    • Serial Number
    • Description of the question or issue about your generator
    If this is a power outage and your unit will not start, please call ************** and we can help.

    Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly:
    • Frequently Asked Questions
    • Operation Manuals and ******************************************** Bulletins


    www.westinghouseoutdoorpower.com

    Message History

     



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak



    Hello **** ,

    You recently contacted us for assistance with this case and we would like to know how it went:SC259256-*************** leak. Please use this link to submit our quick survey:

    Submit Survey

    Thank you for choosing Westinghouse.

    ******************************



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/16/2024
    Subject: *************** leak



    Hello ****,

    Thank you for contacting Westinghouse Portable Power Customer Support.

    Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you.

    Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer.

    If you have not yet provided the following information, please respond to this email with the following:

    • Phone Number
    • Model Number
    • Serial Number
    • Description of the question or issue about your generator
    If this is a power outage and your unit will not start, please call ************** and we can help.

    Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly:
    • Frequently Asked Questions
    • Operation Manuals and ******************************************** Bulletins


    www.westinghouseoutdoorpower.com

    Message History

     



     



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 06/21/2024
    Subject: *************** leak

    Dear Mr. ************ style="font-family: arial, sans-serif;">We apologize for the delay in our response and any inconvenience it has caused. To make up for this, we will cover the first hour of the diagnostic.

    At this stage of your warranty, you are covered for warrantable parts only. You have the option to visit a shop that we recommend, or you can take your unit to a shop of your choice and we will reimburse you for the diagnostic charge.

    We have provided the information for our recommended shop below:

    ****** Maintenance & Supply Co.

    *******************

    ********, **

     

    Phone:***********]

    Thank you for your understanding and patience.

    Best regards,



    -----Original Message-----
    From:***************************************************************************************************************************************
    Sent: 06/21/2024
    Subject: *************** leak

    Im still waiting for a manager to call me regarding this issue!Ive contacted you guys multiple times!! Why is nobody helping me with this issue?************.

    Sent from my iPhone

    On Apr 19, 2024, at 12:24 PM, Westinghouse Service <*************************************************************************************************************************************************> wrote:



    Update for Case SC259256 - "*************** leak"

     

    Hello,

     

    Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.

     

    Westinghouse Support

     

    Reply to this email to respond or feel free to call our Service Team at**************
    Please reference Case SC259256.

    www.westinghouseoutdoorpower.com

    Message History

    -----Original Message-----
    From:*************************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak

    Hello,

     

    Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.

     

    Westinghouse Support



    -----Original Message-----
    From:***************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak

    Im still waiting for the manager to call me back?************.

    Thanks
    **** *****
    Sent from my iPhone

    On Apr 16, 2024, at 12:52 PM, Westinghouse Support <*************************************************************************************************************************************************> wrote:



    Hello ****,

    Thank you for contacting Westinghouse Portable Power Customer Support.

    Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you.

    Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer.

    If you have not yet provided the following information, please respond to this email with the following:

    • Phone Number
    • Model Number
    • Serial Number
    • Description of the question or issue about your generator
    If this is a power outage and your unit will not start, please call ************** and we can help.

    Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly:
    • Frequently Asked Questions
    • Operation Manuals and ******************************************** Bulletins


    www.westinghouseoutdoorpower.com

    Message History

     



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak



    Hello **** ,

    You recently contacted us for assistance with this case and we would like to know how it went:SC259256-*************** leak. Please use this link to submit our quick survey:

    Submit Survey

    Thank you for choosing Westinghouse.

    ******************************



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/16/2024
    Subject: *************** leak



    Hello ****,

    Thank you for contacting Westinghouse Portable Power Customer Support.

    Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you.

    Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer.

    If you have not yet provided the following information, please respond to this email with the following:

    • Phone Number
    • Model Number
    • Serial Number
    • Description of the question or issue about your generator
    If this is a power outage and your unit will not start, please call ************** and we can help.

    Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly:
    • Frequently Asked Questions
    • Operation Manuals and ******************************************** Bulletins


    www.westinghouseoutdoorpower.com

    Message History

     



     



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak

    Hello,

     

    Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.

     

    Westinghouse Support



    -----Original Message-----
    From:***************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak

    Im still waiting for the manager to call me back?************.

    Thanks
    **** *****
    Sent from my iPhone

    On Apr 16, 2024, at 12:52 PM, Westinghouse Support <*************************************************************************************************************************************************> wrote:



    Hello ****,

    Thank you for contacting Westinghouse Portable Power Customer Support.

    Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you.

    Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer.

    If you have not yet provided the following information, please respond to this email with the following:

    • Phone Number
    • Model Number
    • Serial Number
    • Description of the question or issue about your generator
    If this is a power outage and your unit will not start, please call ************** and we can help.

    Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly:
    • Frequently Asked Questions
    • Operation Manuals and ******************************************** Bulletins


    www.westinghouseoutdoorpower.com

    Message History

     



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak



    Hello **** ,

    You recently contacted us for assistance with this case and we would like to know how it went:SC259256-*************** leak. Please use this link to submit our quick survey:

    Submit Survey

    Thank you for choosing Westinghouse.

    ******************************



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/16/2024
    Subject: *************** leak



    Hello ****,

    Thank you for contacting Westinghouse Portable Power Customer Support.

    Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you.

    Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer.

    If you have not yet provided the following information, please respond to this email with the following:

    • Phone Number
    • Model Number
    • Serial Number
    • Description of the question or issue about your generator
    If this is a power outage and your unit will not start, please call ************** and we can help.

    Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly:
    • Frequently Asked Questions
    • Operation Manuals and ******************************************** Bulletins


    www.westinghouseoutdoorpower.com

    Message History

     



     



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 01/07/2025
    Subject: *************** leak

    Good morning,

     

    The last communication we had was on 06/27/2024 where we had discussed the following. As discussed we will cover 1 hour of up to $100 per hour for your machine to be seen by your mechanic. Once the unit is diagnosed and you have a paper copy of the invoice for repair you can send it to us and we will send a check in the mail for that hour of labor. We will also supply the parts that your mechanic needs.

    Another option would be for you to contact the service center we suggested taking the machine to. Their contact information has been listed below.

    ****** Maintenance & Supply Co.
    *******************
    *****************
    ************

    You can call them at the number listed above to check their workload/ back log. Please note due to the time it has been we are offering you 60 days from todays date, 01/07/2025 to have the machine seen by a service provider. If this is not completed in this 60 day period we will need to revoke our diagnostics coverage offer.

    Thank you,
    Westinghouse Support



    -----Original Message-----
    From:***************************************************************************************************************************************
    Sent: 01/06/2025
    Subject: *************** leak

    Can you please contact them and see if there work load is any better or are they still a month out for looking at my unit?
    Sent from my iPhone

    On Jun 26, 2024, at 11:58 AM, **** ***** <*******************************************************************************************************> wrote:

    I have reached out to all of the small engine repair shops in my area and none of them will service a generator during grass season.Please call me ************
    Sent from my iPhone

    On Jun 21, 2024, at 1:54 PM, Westinghouse Service <*************************************************************************************************************************************************> wrote:



    Update for Case SC259256 - "*************** leak"

     

    Dear Mr. ************ style="font-family: arial, sans-serif;">We apologize for the delay in our response and any inconvenience it has caused. To make up for this, we will cover the first hour of the diagnostic.

    At this stage of your warranty, you are covered for warrantable parts only. You have the option to visit a shop that we recommend, or you can take your unit to a shop of your choice and we will reimburse you for the diagnostic charge.

    We have provided the information for our recommended shop below:

    ****** Maintenance & Supply Co.

    *******************

    ********, **

     

    Phone:***********]

    Thank you for your understanding and patience.

    Best regards,

     

    Reply to this email to respond or feel free to call our Service Team at**************
    Please reference Case SC259256.

    www.westinghouseoutdoorpower.com

    Message History

    -----Original Message-----
    From:*************************************************************************************************************************************************
    Sent: 06/21/2024
    Subject: *************** leak

    Dear Mr. ************ style="font-family: arial, sans-serif;">We apologize for the delay in our response and any inconvenience it has caused. To make up for this, we will cover the first hour of the diagnostic.

    At this stage of your warranty, you are covered for warrantable parts only. You have the option to visit a shop that we recommend, or you can take your unit to a shop of your choice and we will reimburse you for the diagnostic charge.

    We have provided the information for our recommended shop below:

    ****** Maintenance & Supply Co.

    *******************

    ********, **

     

    Phone:***********]

    Thank you for your understanding and patience.

    Best regards,



    -----Original Message-----
    From:***************************************************************************************************************************************
    Sent: 06/21/2024
    Subject: *************** leak

    Im still waiting for a manager to call me regarding this issue!Ive contacted you guys multiple times!! Why is nobody helping me with this issue?************.

    Sent from my iPhone

    On Apr 19, 2024, at 12:24 PM, Westinghouse Service <*************************************************************************************************************************************************> wrote:



    Update for Case SC259256 - "*************** leak"

     

    Hello,

     

    Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.

     

    Westinghouse Support

     

    Reply to this email to respond or feel free to call our Service Team at**************
    Please reference Case SC259256.

    www.westinghouseoutdoorpower.com

    Message History

    -----Original Message-----
    From:*************************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak

    Hello,

     

    Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.

     

    Westinghouse Support



    -----Original Message-----
    From:***************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak

    Im still waiting for the manager to call me back?************.

    Thanks
    **** *****
    Sent from my iPhone

    On Apr 16, 2024, at 12:52 PM, Westinghouse Support <*************************************************************************************************************************************************> wrote:



    Hello ****,

    Thank you for contacting Westinghouse Portable Power Customer Support.

    Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you.

    Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer.

    If you have not yet provided the following information, please respond to this email with the following:

    • Phone Number
    • Model Number
    • Serial Number
    • Description of the question or issue about your generator
    If this is a power outage and your unit will not start, please call ************** and we can help.

    Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly:
    • Frequently Asked Questions
    • Operation Manuals and ******************************************** Bulletins


    www.westinghouseoutdoorpower.com

    Message History

     



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak



    Hello **** ,

    You recently contacted us for assistance with this case and we would like to know how it went:SC259256-*************** leak. Please use this link to submit our quick survey:

    Submit Survey

    Thank you for choosing Westinghouse.

    ******************************



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/16/2024
    Subject: *************** leak



    Hello ****,

    Thank you for contacting Westinghouse Portable Power Customer Support.

    Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you.

    Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer.

    If you have not yet provided the following information, please respond to this email with the following:

    • Phone Number
    • Model Number
    • Serial Number
    • Description of the question or issue about your generator
    If this is a power outage and your unit will not start, please call ************** and we can help.

    Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly:
    • Frequently Asked Questions
    • Operation Manuals and ******************************************** Bulletins


    www.westinghouseoutdoorpower.com

    Message History

     



     



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak

    Hello,

     

    Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.

     

    Westinghouse Support



    -----Original Message-----
    From:***************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak

    Im still waiting for the manager to call me back?************.

    Thanks
    **** *****
    Sent from my iPhone

    On Apr 16, 2024, at 12:52 PM, Westinghouse Support <*************************************************************************************************************************************************> wrote:



    Hello ****,

    Thank you for contacting Westinghouse Portable Power Customer Support.

    Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you.

    Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer.

    If you have not yet provided the following information, please respond to this email with the following:

    • Phone Number
    • Model Number
    • Serial Number
    • Description of the question or issue about your generator
    If this is a power outage and your unit will not start, please call ************** and we can help.

    Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly:
    • Frequently Asked Questions
    • Operation Manuals and ******************************************** Bulletins


    www.westinghouseoutdoorpower.com

    Message History

     



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak



    Hello **** ,

    You recently contacted us for assistance with this case and we would like to know how it went:SC259256-*************** leak. Please use this link to submit our quick survey:

    Submit Survey

    Thank you for choosing Westinghouse.

    ******************************



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/16/2024
    Subject: *************** leak



    Hello ****,

    Thank you for contacting Westinghouse Portable Power Customer Support.

    Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you.

    Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer.

    If you have not yet provided the following information, please respond to this email with the following:

    • Phone Number
    • Model Number
    • Serial Number
    • Description of the question or issue about your generator
    If this is a power outage and your unit will not start, please call ************** and we can help.

    Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly:
    • Frequently Asked Questions
    • Operation Manuals and ******************************************** Bulletins


    www.westinghouseoutdoorpower.com

    Message History

     



     



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 06/27/2024
    Subject: *************** leak

    Good afternoon,



    As discussed we will cover 1 hour of up to $100 per hour for your machine to be seen by your mechanic. Once the unit is diagnosed and you have a paper copy of the invoice for repair you can send it to us and we will send a check in the mail for that hour of labor. We will also supply the parts that your mechanic needs.



    Thank you,
    -****
    Westinghouse **************** Lead



    -----Original Message-----
    From:***************************************************************************************************************************************
    Sent: 06/26/2024
    Subject: *************** leak

    I have reached out to all of the small engine repair shops in my area and none of them will service a generator during grass season.Please call me ************
    Sent from my iPhone

    On Jun 21, 2024, at 1:54 PM, Westinghouse Service <*************************************************************************************************************************************************> wrote:



    Update for Case SC259256 - "*************** leak"

     

    Dear Mr. ************ style="font-family: arial, sans-serif;">We apologize for the delay in our response and any inconvenience it has caused. To make up for this, we will cover the first hour of the diagnostic.

    At this stage of your warranty, you are covered for warrantable parts only. You have the option to visit a shop that we recommend, or you can take your unit to a shop of your choice and we will reimburse you for the diagnostic charge.

    We have provided the information for our recommended shop below:

    ****** Maintenance & Supply Co.

    *******************

    ********, **

     

    Phone:***********]

    Thank you for your understanding and patience.

    Best regards,

     

    Reply to this email to respond or feel free to call our Service Team at**************
    Please reference Case SC259256.

    www.westinghouseoutdoorpower.com

    Message History

    -----Original Message-----
    From:*************************************************************************************************************************************************
    Sent: 06/21/2024
    Subject: *************** leak

    Dear Mr. ************ style="font-family: arial, sans-serif;">We apologize for the delay in our response and any inconvenience it has caused. To make up for this, we will cover the first hour of the diagnostic.

    At this stage of your warranty, you are covered for warrantable parts only. You have the option to visit a shop that we recommend, or you can take your unit to a shop of your choice and we will reimburse you for the diagnostic charge.

    We have provided the information for our recommended shop below:

    ****** Maintenance & Supply Co.

    *******************

    ********, **

     

    Phone:***********]

    Thank you for your understanding and patience.

    Best regards,



    -----Original Message-----
    From:***************************************************************************************************************************************
    Sent: 06/21/2024
    Subject: *************** leak

    Im still waiting for a manager to call me regarding this issue!Ive contacted you guys multiple times!! Why is nobody helping me with this issue?************.

    Sent from my iPhone

    On Apr 19, 2024, at 12:24 PM, Westinghouse Service <*************************************************************************************************************************************************> wrote:



    Update for Case SC259256 - "*************** leak"

     

    Hello,

     

    Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.

     

    Westinghouse Support

     

    Reply to this email to respond or feel free to call our Service Team at**************
    Please reference Case SC259256.

    www.westinghouseoutdoorpower.com

    Message History

    -----Original Message-----
    From:*************************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak

    Hello,

     

    Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.

     

    Westinghouse Support



    -----Original Message-----
    From:***************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak

    Im still waiting for the manager to call me back?************.

    Thanks
    **** *****
    Sent from my iPhone

    On Apr 16, 2024, at 12:52 PM, Westinghouse Support <*************************************************************************************************************************************************> wrote:



    Hello ****,

    Thank you for contacting Westinghouse Portable Power Customer Support.

    Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you.

    Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer.

    If you have not yet provided the following information, please respond to this email with the following:

    • Phone Number
    • Model Number
    • Serial Number
    • Description of the question or issue about your generator
    If this is a power outage and your unit will not start, please call ************** and we can help.

    Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly:
    • Frequently Asked Questions
    • Operation Manuals and ******************************************** Bulletins


    www.westinghouseoutdoorpower.com

    Message History

     



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak



    Hello **** ,

    You recently contacted us for assistance with this case and we would like to know how it went:SC259256-*************** leak. Please use this link to submit our quick survey:

    Submit Survey

    Thank you for choosing Westinghouse.

    ******************************



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/16/2024
    Subject: *************** leak



    Hello ****,

    Thank you for contacting Westinghouse Portable Power Customer Support.

    Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you.

    Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer.

    If you have not yet provided the following information, please respond to this email with the following:

    • Phone Number
    • Model Number
    • Serial Number
    • Description of the question or issue about your generator
    If this is a power outage and your unit will not start, please call ************** and we can help.

    Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly:
    • Frequently Asked Questions
    • Operation Manuals and ******************************************** Bulletins


    www.westinghouseoutdoorpower.com

    Message History

     



     



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak

    Hello,

     

    Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.

     

    Westinghouse Support



    -----Original Message-----
    From:***************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak

    Im still waiting for the manager to call me back?************.

    Thanks
    **** *****
    Sent from my iPhone

    On Apr 16, 2024, at 12:52 PM, Westinghouse Support <*************************************************************************************************************************************************> wrote:



    Hello ****,

    Thank you for contacting Westinghouse Portable Power Customer Support.

    Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you.

    Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer.

    If you have not yet provided the following information, please respond to this email with the following:

    • Phone Number
    • Model Number
    • Serial Number
    • Description of the question or issue about your generator
    If this is a power outage and your unit will not start, please call ************** and we can help.

    Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly:
    • Frequently Asked Questions
    • Operation Manuals and ******************************************** Bulletins


    www.westinghouseoutdoorpower.com

    Message History

     



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak



    Hello **** ,

    You recently contacted us for assistance with this case and we would like to know how it went:SC259256-*************** leak. Please use this link to submit our quick survey:

    Submit Survey

    Thank you for choosing Westinghouse.

    ******************************



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/16/2024
    Subject: *************** leak



    Hello ****,

    Thank you for contacting Westinghouse Portable Power Customer Support.

    Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you.

    Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer.

    If you have not yet provided the following information, please respond to this email with the following:

    • Phone Number
    • Model Number
    • Serial Number
    • Description of the question or issue about your generator
    If this is a power outage and your unit will not start, please call ************** and we can help.

    Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly:
    • Frequently Asked Questions
    • Operation Manuals and ******************************************** Bulletins


    www.westinghouseoutdoorpower.com

    Message History

     



     



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 06/21/2024
    Subject: *************** leak

    Dear Mr. ************ style="font-family: arial, sans-serif;">We apologize for the delay in our response and any inconvenience it has caused. To make up for this, we will cover the first hour of the diagnostic.

    At this stage of your warranty, you are covered for warrantable parts only. You have the option to visit a shop that we recommend, or you can take your unit to a shop of your choice and we will reimburse you for the diagnostic charge.

    We have provided the information for our recommended shop below:

    ****** Maintenance & Supply Co.

    *******************

    ********, **

     

    Phone:***********]

    Thank you for your understanding and patience.

    Best regards,



    -----Original Message-----
    From:***************************************************************************************************************************************
    Sent: 06/21/2024
    Subject: *************** leak

    Im still waiting for a manager to call me regarding this issue!Ive contacted you guys multiple times!! Why is nobody helping me with this issue?************.

    Sent from my iPhone

    On Apr 19, 2024, at 12:24 PM, Westinghouse Service <*************************************************************************************************************************************************> wrote:



    Update for Case SC259256 - "*************** leak"

     

    Hello,

     

    Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.

     

    Westinghouse Support

     

    Reply to this email to respond or feel free to call our Service Team at**************
    Please reference Case SC259256.

    www.westinghouseoutdoorpower.com

    Message History

    -----Original Message-----
    From:*************************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak

    Hello,

     

    Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.

     

    Westinghouse Support



    -----Original Message-----
    From:***************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak

    Im still waiting for the manager to call me back?************.

    Thanks
    **** *****
    Sent from my iPhone

    On Apr 16, 2024, at 12:52 PM, Westinghouse Support <*************************************************************************************************************************************************> wrote:



    Hello ****,

    Thank you for contacting Westinghouse Portable Power Customer Support.

    Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you.

    Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer.

    If you have not yet provided the following information, please respond to this email with the following:

    • Phone Number
    • Model Number
    • Serial Number
    • Description of the question or issue about your generator
    If this is a power outage and your unit will not start, please call ************** and we can help.

    Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly:
    • Frequently Asked Questions
    • Operation Manuals and ******************************************** Bulletins


    www.westinghouseoutdoorpower.com

    Message History

     



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak



    Hello **** ,

    You recently contacted us for assistance with this case and we would like to know how it went:SC259256-*************** leak. Please use this link to submit our quick survey:

    Submit Survey

    Thank you for choosing Westinghouse.

    ******************************



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/16/2024
    Subject: *************** leak



    Hello ****,

    Thank you for contacting Westinghouse Portable Power Customer Support.

    Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you.

    Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer.

    If you have not yet provided the following information, please respond to this email with the following:

    • Phone Number
    • Model Number
    • Serial Number
    • Description of the question or issue about your generator
    If this is a power outage and your unit will not start, please call ************** and we can help.

    Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly:
    • Frequently Asked Questions
    • Operation Manuals and ******************************************** Bulletins


    www.westinghouseoutdoorpower.com

    Message History

     



     



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak

    Hello,

     

    Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.

     

    Westinghouse Support



    -----Original Message-----
    From:***************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak

    Im still waiting for the manager to call me back?************.

    Thanks
    **** *****
    Sent from my iPhone

    On Apr 16, 2024, at 12:52 PM, Westinghouse Support <*************************************************************************************************************************************************> wrote:



    Hello ****,

    Thank you for contacting Westinghouse Portable Power Customer Support.

    Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you.

    Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer.

    If you have not yet provided the following information, please respond to this email with the following:

    • Phone Number
    • Model Number
    • Serial Number
    • Description of the question or issue about your generator
    If this is a power outage and your unit will not start, please call ************** and we can help.

    Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly:
    • Frequently Asked Questions
    • Operation Manuals and ******************************************** Bulletins


    www.westinghouseoutdoorpower.com

    Message History

     



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak



    Hello **** ,

    You recently contacted us for assistance with this case and we would like to know how it went:SC259256-*************** leak. Please use this link to submit our quick survey:

    Submit Survey

    Thank you for choosing Westinghouse.

    ******************************



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/16/2024
    Subject: *************** leak



    Hello ****,

    Thank you for contacting Westinghouse Portable Power Customer Support.

    Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you.

    Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer.

    If you have not yet provided the following information, please respond to this email with the following:

    • Phone Number
    • Model Number
    • Serial Number
    • Description of the question or issue about your generator
    If this is a power outage and your unit will not start, please call ************** and we can help.

    Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly:
    • Frequently Asked Questions
    • Operation Manuals and ******************************************** Bulletins


    www.westinghouseoutdoorpower.com

    Message History

     



     



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 03/04/2025
    Subject: *************** leak

    Good afternoon,

     

    Please reply to this email with how we are able to assist you.


    Thank you
    Westinghouse Support



    -----Original Message-----
    From:***************************************************************************************************************************************
    Sent: 03/04/2025
    Subject: *************** leak

    Please call me regarding this case.************
    Sent from my iPhone

    On Jan 7, 2025, at 8:14 AM, Westinghouse Service <*************************************************************************************************************************************************> wrote:



    Update for Case SC259256 - "*************** leak"

     

    Good morning,

     

    The last communication we had was on 06/27/2024 where we had discussed the following. As discussed we will cover 1 hour of up to $100 per hour for your machine to be seen by your mechanic. Once the unit is diagnosed and you have a paper copy of the invoice for repair you can send it to us and we will send a check in the mail for that hour of labor. We will also supply the parts that your mechanic needs.

    Another option would be for you to contact the service center we suggested taking the machine to. Their contact information has been listed below.

    ****** Maintenance & Supply Co.
    *******************
    *****************
    ************

    You can call them at the number listed above to check their workload/ back log. Please note due to the time it has been we are offering you 60 days from todays date, 01/07/2025 to have the machine seen by a service provider. If this is not completed in this 60 day period we will need to revoke our diagnostics coverage offer.

    Thank you,
    Westinghouse Support

     

    Feel free to contact us through this email, and our Service Team will be happy assist you.
    Please reference Case SC259256.

    www.westinghouseoutdoorpower.com

    Message History

    -----Original Message-----
    From:*************************************************************************************************************************************************
    Sent: 01/07/2025
    Subject: *************** leak

    Good morning,

     

    The last communication we had was on 06/27/2024 where we had discussed the following. As discussed we will cover 1 hour of up to $100 per hour for your machine to be seen by your mechanic. Once the unit is diagnosed and you have a paper copy of the invoice for repair you can send it to us and we will send a check in the mail for that hour of labor. We will also supply the parts that your mechanic needs.

    Another option would be for you to contact the service center we suggested taking the machine to. Their contact information has been listed below.

    ****** Maintenance & Supply Co.
    *******************
    *****************
    ************

    You can call them at the number listed above to check their workload/ back log. Please note due to the time it has been we are offering you 60 days from todays date, 01/07/2025 to have the machine seen by a service provider. If this is not completed in this 60 day period we will need to revoke our diagnostics coverage offer.

    Thank you,
    Westinghouse Support



    -----Original Message-----
    From:***************************************************************************************************************************************
    Sent: 01/06/2025
    Subject: *************** leak

    Can you please contact them and see if there work load is any better or are they still a month out for looking at my unit?
    Sent from my iPhone

    On Jun 26, 2024, at 11:58 AM, **** ***** <*******************************************************************************************************> wrote:

    I have reached out to all of the small engine repair shops in my area and none of them will service a generator during grass season.Please call me ************
    Sent from my iPhone

    On Jun 21, 2024, at 1:54 PM, Westinghouse Service <*************************************************************************************************************************************************> wrote:



    Update for Case SC259256 - "*************** leak"

     

    Dear Mr. ************ style="font-family: arial, sans-serif;">We apologize for the delay in our response and any inconvenience it has caused. To make up for this, we will cover the first hour of the diagnostic.

    At this stage of your warranty, you are covered for warrantable parts only. You have the option to visit a shop that we recommend, or you can take your unit to a shop of your choice and we will reimburse you for the diagnostic charge.

    We have provided the information for our recommended shop below:

    ****** Maintenance & Supply Co.

    *******************

    ********, **

     

    Phone:***********]

    Thank you for your understanding and patience.

    Best regards,

     

    Reply to this email to respond or feel free to call our Service Team at**************
    Please reference Case SC259256.

    www.westinghouseoutdoorpower.com

    Message History

    -----Original Message-----
    From:*************************************************************************************************************************************************
    Sent: 06/21/2024
    Subject: *************** leak

    Dear Mr. ************ style="font-family: arial, sans-serif;">We apologize for the delay in our response and any inconvenience it has caused. To make up for this, we will cover the first hour of the diagnostic.

    At this stage of your warranty, you are covered for warrantable parts only. You have the option to visit a shop that we recommend, or you can take your unit to a shop of your choice and we will reimburse you for the diagnostic charge.

    We have provided the information for our recommended shop below:

    ****** Maintenance & Supply Co.

    *******************

    ********, **

     

    Phone:***********]

    Thank you for your understanding and patience.

    Best regards,



    -----Original Message-----
    From:***************************************************************************************************************************************
    Sent: 06/21/2024
    Subject: *************** leak

    Im still waiting for a manager to call me regarding this issue!Ive contacted you guys multiple times!! Why is nobody helping me with this issue?************.

    Sent from my iPhone

    On Apr 19, 2024, at 12:24 PM, Westinghouse Service <*************************************************************************************************************************************************> wrote:



    Update for Case SC259256 - "*************** leak"

     

    Hello,

     

    Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.

     

    Westinghouse Support

     

    Reply to this email to respond or feel free to call our Service Team at**************
    Please reference Case SC259256.

    www.westinghouseoutdoorpower.com

    Message History

    -----Original Message-----
    From:*************************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak

    Hello,

     

    Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.

     

    Westinghouse Support



    -----Original Message-----
    From:***************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak

    Im still waiting for the manager to call me back?************.

    Thanks
    **** *****
    Sent from my iPhone

    On Apr 16, 2024, at 12:52 PM, Westinghouse Support <*************************************************************************************************************************************************> wrote:



    Hello ****,

    Thank you for contacting Westinghouse Portable Power Customer Support.

    Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you.

    Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer.

    If you have not yet provided the following information, please respond to this email with the following:

    • Phone Number
    • Model Number
    • Serial Number
    • Description of the question or issue about your generator
    If this is a power outage and your unit will not start, please call ************** and we can help.

    Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly:
    • Frequently Asked Questions
    • Operation Manuals and ******************************************** Bulletins


    www.westinghouseoutdoorpower.com

    Message History

     



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak



    Hello **** ,

    You recently contacted us for assistance with this case and we would like to know how it went:SC259256-*************** leak. Please use this link to submit our quick survey:

    Submit Survey

    Thank you for choosing Westinghouse.

    ******************************



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/16/2024
    Subject: *************** leak



    Hello ****,

    Thank you for contacting Westinghouse Portable Power Customer Support.

    Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you.

    Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer.

    If you have not yet provided the following information, please respond to this email with the following:

    • Phone Number
    • Model Number
    • Serial Number
    • Description of the question or issue about your generator
    If this is a power outage and your unit will not start, please call ************** and we can help.

    Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly:
    • Frequently Asked Questions
    • Operation Manuals and ******************************************** Bulletins


    www.westinghouseoutdoorpower.com

    Message History

     



     



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak

    Hello,

     

    Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.

     

    Westinghouse Support



    -----Original Message-----
    From:***************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak

    Im still waiting for the manager to call me back?************.

    Thanks
    **** *****
    Sent from my iPhone

    On Apr 16, 2024, at 12:52 PM, Westinghouse Support <*************************************************************************************************************************************************> wrote:



    Hello ****,

    Thank you for contacting Westinghouse Portable Power Customer Support.

    Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you.

    Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer.

    If you have not yet provided the following information, please respond to this email with the following:

    • Phone Number
    • Model Number
    • Serial Number
    • Description of the question or issue about your generator
    If this is a power outage and your unit will not start, please call ************** and we can help.

    Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly:
    • Frequently Asked Questions
    • Operation Manuals and ******************************************** Bulletins


    www.westinghouseoutdoorpower.com

    Message History

     



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak



    Hello **** ,

    You recently contacted us for assistance with this case and we would like to know how it went:SC259256-*************** leak. Please use this link to submit our quick survey:

    Submit Survey

    Thank you for choosing Westinghouse.

    ******************************



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/16/2024
    Subject: *************** leak



    Hello ****,

    Thank you for contacting Westinghouse Portable Power Customer Support.

    Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you.

    Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer.

    If you have not yet provided the following information, please respond to this email with the following:

    • Phone Number
    • Model Number
    • Serial Number
    • Description of the question or issue about your generator
    If this is a power outage and your unit will not start, please call ************** and we can help.

    Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly:
    • Frequently Asked Questions
    • Operation Manuals and ******************************************** Bulletins


    www.westinghouseoutdoorpower.com

    Message History

     



     



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 06/27/2024
    Subject: *************** leak

    Good afternoon,



    As discussed we will cover 1 hour of up to $100 per hour for your machine to be seen by your mechanic. Once the unit is diagnosed and you have a paper copy of the invoice for repair you can send it to us and we will send a check in the mail for that hour of labor. We will also supply the parts that your mechanic needs.



    Thank you,
    -****
    Westinghouse **************** Lead



    -----Original Message-----
    From:***************************************************************************************************************************************
    Sent: 06/26/2024
    Subject: *************** leak

    I have reached out to all of the small engine repair shops in my area and none of them will service a generator during grass season.Please call me ************
    Sent from my iPhone

    On Jun 21, 2024, at 1:54 PM, Westinghouse Service <*************************************************************************************************************************************************> wrote:



    Update for Case SC259256 - "*************** leak"

     

    Dear Mr. ************ style="font-family: arial, sans-serif;">We apologize for the delay in our response and any inconvenience it has caused. To make up for this, we will cover the first hour of the diagnostic.

    At this stage of your warranty, you are covered for warrantable parts only. You have the option to visit a shop that we recommend, or you can take your unit to a shop of your choice and we will reimburse you for the diagnostic charge.

    We have provided the information for our recommended shop below:

    ****** Maintenance & Supply Co.

    *******************

    ********, **

     

    Phone:***********]

    Thank you for your understanding and patience.

    Best regards,

     

    Reply to this email to respond or feel free to call our Service Team at**************
    Please reference Case SC259256.

    www.westinghouseoutdoorpower.com

    Message History

    -----Original Message-----
    From:*************************************************************************************************************************************************
    Sent: 06/21/2024
    Subject: *************** leak

    Dear Mr. ************ style="font-family: arial, sans-serif;">We apologize for the delay in our response and any inconvenience it has caused. To make up for this, we will cover the first hour of the diagnostic.

    At this stage of your warranty, you are covered for warrantable parts only. You have the option to visit a shop that we recommend, or you can take your unit to a shop of your choice and we will reimburse you for the diagnostic charge.

    We have provided the information for our recommended shop below:

    ****** Maintenance & Supply Co.

    *******************

    ********, **

     

    Phone:***********]

    Thank you for your understanding and patience.

    Best regards,



    -----Original Message-----
    From:***************************************************************************************************************************************
    Sent: 06/21/2024
    Subject: *************** leak

    Im still waiting for a manager to call me regarding this issue!Ive contacted you guys multiple times!! Why is nobody helping me with this issue?************.

    Sent from my iPhone

    On Apr 19, 2024, at 12:24 PM, Westinghouse Service <*************************************************************************************************************************************************> wrote:



    Update for Case SC259256 - "*************** leak"

     

    Hello,

     

    Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.

     

    Westinghouse Support

     

    Reply to this email to respond or feel free to call our Service Team at**************
    Please reference Case SC259256.

    www.westinghouseoutdoorpower.com

    Message History

    -----Original Message-----
    From:*************************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak

    Hello,

     

    Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.

     

    Westinghouse Support



    -----Original Message-----
    From:***************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak

    Im still waiting for the manager to call me back?************.

    Thanks
    **** *****
    Sent from my iPhone

    On Apr 16, 2024, at 12:52 PM, Westinghouse Support <*************************************************************************************************************************************************> wrote:



    Hello ****,

    Thank you for contacting Westinghouse Portable Power Customer Support.

    Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you.

    Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer.

    If you have not yet provided the following information, please respond to this email with the following:

    • Phone Number
    • Model Number
    • Serial Number
    • Description of the question or issue about your generator
    If this is a power outage and your unit will not start, please call ************** and we can help.

    Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly:
    • Frequently Asked Questions
    • Operation Manuals and ******************************************** Bulletins


    www.westinghouseoutdoorpower.com

    Message History

     



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak



    Hello **** ,

    You recently contacted us for assistance with this case and we would like to know how it went:SC259256-*************** leak. Please use this link to submit our quick survey:

    Submit Survey

    Thank you for choosing Westinghouse.

    ******************************



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/16/2024
    Subject: *************** leak



    Hello ****,

    Thank you for contacting Westinghouse Portable Power Customer Support.

    Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you.

    Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer.

    If you have not yet provided the following information, please respond to this email with the following:

    • Phone Number
    • Model Number
    • Serial Number
    • Description of the question or issue about your generator
    If this is a power outage and your unit will not start, please call ************** and we can help.

    Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly:
    • Frequently Asked Questions
    • Operation Manuals and ******************************************** Bulletins


    www.westinghouseoutdoorpower.com

    Message History

     



     



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak

    Hello,

     

    Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.

     

    Westinghouse Support



    -----Original Message-----
    From:***************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak

    Im still waiting for the manager to call me back?************.

    Thanks
    **** *****
    Sent from my iPhone

    On Apr 16, 2024, at 12:52 PM, Westinghouse Support <*************************************************************************************************************************************************> wrote:



    Hello ****,

    Thank you for contacting Westinghouse Portable Power Customer Support.

    Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you.

    Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer.

    If you have not yet provided the following information, please respond to this email with the following:

    • Phone Number
    • Model Number
    • Serial Number
    • Description of the question or issue about your generator
    If this is a power outage and your unit will not start, please call ************** and we can help.

    Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly:
    • Frequently Asked Questions
    • Operation Manuals and ******************************************** Bulletins


    www.westinghouseoutdoorpower.com

    Message History

     



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak



    Hello **** ,

    You recently contacted us for assistance with this case and we would like to know how it went:SC259256-*************** leak. Please use this link to submit our quick survey:

    Submit Survey

    Thank you for choosing Westinghouse.

    ******************************



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/16/2024
    Subject: *************** leak



    Hello ****,

    Thank you for contacting Westinghouse Portable Power Customer Support.

    Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you.

    Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer.

    If you have not yet provided the following information, please respond to this email with the following:

    • Phone Number
    • Model Number
    • Serial Number
    • Description of the question or issue about your generator
    If this is a power outage and your unit will not start, please call ************** and we can help.

    Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly:
    • Frequently Asked Questions
    • Operation Manuals and ******************************************** Bulletins


    www.westinghouseoutdoorpower.com

    Message History

     



     



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 06/21/2024
    Subject: *************** leak

    Dear Mr. ************ style="font-family: arial, sans-serif;">We apologize for the delay in our response and any inconvenience it has caused. To make up for this, we will cover the first hour of the diagnostic.

    At this stage of your warranty, you are covered for warrantable parts only. You have the option to visit a shop that we recommend, or you can take your unit to a shop of your choice and we will reimburse you for the diagnostic charge.

    We have provided the information for our recommended shop below:

    ****** Maintenance & Supply Co.

    *******************

    ********, **

     

    Phone:***********]

    Thank you for your understanding and patience.

    Best regards,



    -----Original Message-----
    From:***************************************************************************************************************************************
    Sent: 06/21/2024
    Subject: *************** leak

    Im still waiting for a manager to call me regarding this issue!Ive contacted you guys multiple times!! Why is nobody helping me with this issue?************.

    Sent from my iPhone

    On Apr 19, 2024, at 12:24 PM, Westinghouse Service <*************************************************************************************************************************************************> wrote:



    Update for Case SC259256 - "*************** leak"

     

    Hello,

     

    Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.

     

    Westinghouse Support

     

    Reply to this email to respond or feel free to call our Service Team at**************
    Please reference Case SC259256.

    www.westinghouseoutdoorpower.com

    Message History

    -----Original Message-----
    From:*************************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak

    Hello,

     

    Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.

     

    Westinghouse Support



    -----Original Message-----
    From:***************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak

    Im still waiting for the manager to call me back?************.

    Thanks
    **** *****
    Sent from my iPhone

    On Apr 16, 2024, at 12:52 PM, Westinghouse Support <*************************************************************************************************************************************************> wrote:



    Hello ****,

    Thank you for contacting Westinghouse Portable Power Customer Support.

    Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you.

    Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer.

    If you have not yet provided the following information, please respond to this email with the following:

    • Phone Number
    • Model Number
    • Serial Number
    • Description of the question or issue about your generator
    If this is a power outage and your unit will not start, please call ************** and we can help.

    Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly:
    • Frequently Asked Questions
    • Operation Manuals and ******************************************** Bulletins


    www.westinghouseoutdoorpower.com

    Message History

     



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak



    Hello **** ,

    You recently contacted us for assistance with this case and we would like to know how it went:SC259256-*************** leak. Please use this link to submit our quick survey:

    Submit Survey

    Thank you for choosing Westinghouse.

    ******************************



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/16/2024
    Subject: *************** leak



    Hello ****,

    Thank you for contacting Westinghouse Portable Power Customer Support.

    Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you.

    Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer.

    If you have not yet provided the following information, please respond to this email with the following:

    • Phone Number
    • Model Number
    • Serial Number
    • Description of the question or issue about your generator
    If this is a power outage and your unit will not start, please call ************** and we can help.

    Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly:
    • Frequently Asked Questions
    • Operation Manuals and ******************************************** Bulletins


    www.westinghouseoutdoorpower.com

    Message History

     



     



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak

    Hello,

     

    Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.

     

    Westinghouse Support



    -----Original Message-----
    From:***************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak

    Im still waiting for the manager to call me back?************.

    Thanks
    **** *****
    Sent from my iPhone

    On Apr 16, 2024, at 12:52 PM, Westinghouse Support <*************************************************************************************************************************************************> wrote:



    Hello ****,

    Thank you for contacting Westinghouse Portable Power Customer Support.

    Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you.

    Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer.

    If you have not yet provided the following information, please respond to this email with the following:

    • Phone Number
    • Model Number
    • Serial Number
    • Description of the question or issue about your generator
    If this is a power outage and your unit will not start, please call ************** and we can help.

    Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly:
    • Frequently Asked Questions
    • Operation Manuals and ******************************************** Bulletins


    www.westinghouseoutdoorpower.com

    Message History

     



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak



    Hello **** ,

    You recently contacted us for assistance with this case and we would like to know how it went:SC259256-*************** leak. Please use this link to submit our quick survey:

    Submit Survey

    Thank you for choosing Westinghouse.

    ******************************



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/16/2024
    Subject: *************** leak



    Hello ****,

    Thank you for contacting Westinghouse Portable Power Customer Support.

    Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you.

    Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer.

    If you have not yet provided the following information, please respond to this email with the following:

    • Phone Number
    • Model Number
    • Serial Number
    • Description of the question or issue about your generator
    If this is a power outage and your unit will not start, please call ************** and we can help.

    Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly:
    • Frequently Asked Questions
    • Operation Manuals and ******************************************** Bulletins


    www.westinghouseoutdoorpower.com

    Message History

     



     



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 01/07/2025
    Subject: *************** leak

    Good morning,

     

    The last communication we had was on 06/27/2024 where we had discussed the following. As discussed we will cover 1 hour of up to $100 per hour for your machine to be seen by your mechanic. Once the unit is diagnosed and you have a paper copy of the invoice for repair you can send it to us and we will send a check in the mail for that hour of labor. We will also supply the parts that your mechanic needs.

    Another option would be for you to contact the service center we suggested taking the machine to. Their contact information has been listed below.

    ****** Maintenance & Supply Co.
    *******************
    *****************
    ************

    You can call them at the number listed above to check their workload/ back log. Please note due to the time it has been we are offering you 60 days from todays date, 01/07/2025 to have the machine seen by a service provider. If this is not completed in this 60 day period we will need to revoke our diagnostics coverage offer.

    Thank you,
    Westinghouse Support



    -----Original Message-----
    From:***************************************************************************************************************************************
    Sent: 01/06/2025
    Subject: *************** leak

    Can you please contact them and see if there work load is any better or are they still a month out for looking at my unit?
    Sent from my iPhone

    On Jun 26, 2024, at 11:58 AM, **** ***** <*******************************************************************************************************> wrote:

    I have reached out to all of the small engine repair shops in my area and none of them will service a generator during grass season.Please call me ************
    Sent from my iPhone

    On Jun 21, 2024, at 1:54 PM, Westinghouse Service <*************************************************************************************************************************************************> wrote:



    Update for Case SC259256 - "*************** leak"

     

    Dear Mr. ************ style="font-family: arial, sans-serif;">We apologize for the delay in our response and any inconvenience it has caused. To make up for this, we will cover the first hour of the diagnostic.

    At this stage of your warranty, you are covered for warrantable parts only. You have the option to visit a shop that we recommend, or you can take your unit to a shop of your choice and we will reimburse you for the diagnostic charge.

    We have provided the information for our recommended shop below:

    ****** Maintenance & Supply Co.

    *******************

    ********, **

     

    Phone:***********]

    Thank you for your understanding and patience.

    Best regards,

     

    Reply to this email to respond or feel free to call our Service Team at**************
    Please reference Case SC259256.

    www.westinghouseoutdoorpower.com

    Message History

    -----Original Message-----
    From:*************************************************************************************************************************************************
    Sent: 06/21/2024
    Subject: *************** leak

    Dear Mr. ************ style="font-family: arial, sans-serif;">We apologize for the delay in our response and any inconvenience it has caused. To make up for this, we will cover the first hour of the diagnostic.

    At this stage of your warranty, you are covered for warrantable parts only. You have the option to visit a shop that we recommend, or you can take your unit to a shop of your choice and we will reimburse you for the diagnostic charge.

    We have provided the information for our recommended shop below:

    ****** Maintenance & Supply Co.

    *******************

    ********, **

     

    Phone:***********]

    Thank you for your understanding and patience.

    Best regards,



    -----Original Message-----
    From:***************************************************************************************************************************************
    Sent: 06/21/2024
    Subject: *************** leak

    Im still waiting for a manager to call me regarding this issue!Ive contacted you guys multiple times!! Why is nobody helping me with this issue?************.

    Sent from my iPhone

    On Apr 19, 2024, at 12:24 PM, Westinghouse Service <*************************************************************************************************************************************************> wrote:



    Update for Case SC259256 - "*************** leak"

     

    Hello,

     

    Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.

     

    Westinghouse Support

     

    Reply to this email to respond or feel free to call our Service Team at**************
    Please reference Case SC259256.

    www.westinghouseoutdoorpower.com

    Message History

    -----Original Message-----
    From:*************************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak

    Hello,

     

    Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.

     

    Westinghouse Support



    -----Original Message-----
    From:***************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak

    Im still waiting for the manager to call me back?************.

    Thanks
    **** *****
    Sent from my iPhone

    On Apr 16, 2024, at 12:52 PM, Westinghouse Support <*************************************************************************************************************************************************> wrote:



    Hello ****,

    Thank you for contacting Westinghouse Portable Power Customer Support.

    Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you.

    Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer.

    If you have not yet provided the following information, please respond to this email with the following:

    • Phone Number
    • Model Number
    • Serial Number
    • Description of the question or issue about your generator
    If this is a power outage and your unit will not start, please call ************** and we can help.

    Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly:
    • Frequently Asked Questions
    • Operation Manuals and ******************************************** Bulletins


    www.westinghouseoutdoorpower.com

    Message History

     



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak



    Hello **** ,

    You recently contacted us for assistance with this case and we would like to know how it went:SC259256-*************** leak. Please use this link to submit our quick survey:

    Submit Survey

    Thank you for choosing Westinghouse.

    ******************************



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/16/2024
    Subject: *************** leak



    Hello ****,

    Thank you for contacting Westinghouse Portable Power Customer Support.

    Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you.

    Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer.

    If you have not yet provided the following information, please respond to this email with the following:

    • Phone Number
    • Model Number
    • Serial Number
    • Description of the question or issue about your generator
    If this is a power outage and your unit will not start, please call ************** and we can help.

    Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly:
    • Frequently Asked Questions
    • Operation Manuals and ******************************************** Bulletins


    www.westinghouseoutdoorpower.com

    Message History

     



     



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak

    Hello,

     

    Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.

     

    Westinghouse Support



    -----Original Message-----
    From:***************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak

    Im still waiting for the manager to call me back?************.

    Thanks
    **** *****
    Sent from my iPhone

    On Apr 16, 2024, at 12:52 PM, Westinghouse Support <*************************************************************************************************************************************************> wrote:



    Hello ****,

    Thank you for contacting Westinghouse Portable Power Customer Support.

    Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you.

    Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer.

    If you have not yet provided the following information, please respond to this email with the following:

    • Phone Number
    • Model Number
    • Serial Number
    • Description of the question or issue about your generator
    If this is a power outage and your unit will not start, please call ************** and we can help.

    Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly:
    • Frequently Asked Questions
    • Operation Manuals and ******************************************** Bulletins


    www.westinghouseoutdoorpower.com

    Message History

     



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak



    Hello **** ,

    You recently contacted us for assistance with this case and we would like to know how it went:SC259256-*************** leak. Please use this link to submit our quick survey:

    Submit Survey

    Thank you for choosing Westinghouse.

    ******************************



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/16/2024
    Subject: *************** leak



    Hello ****,

    Thank you for contacting Westinghouse Portable Power Customer Support.

    Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you.

    Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer.

    If you have not yet provided the following information, please respond to this email with the following:

    • Phone Number
    • Model Number
    • Serial Number
    • Description of the question or issue about your generator
    If this is a power outage and your unit will not start, please call ************** and we can help.

    Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly:
    • Frequently Asked Questions
    • Operation Manuals and ******************************************** Bulletins


    www.westinghouseoutdoorpower.com

    Message History

     



     



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 06/27/2024
    Subject: *************** leak

    Good afternoon,



    As discussed we will cover 1 hour of up to $100 per hour for your machine to be seen by your mechanic. Once the unit is diagnosed and you have a paper copy of the invoice for repair you can send it to us and we will send a check in the mail for that hour of labor. We will also supply the parts that your mechanic needs.



    Thank you,
    -****
    Westinghouse **************** Lead



    -----Original Message-----
    From:***************************************************************************************************************************************
    Sent: 06/26/2024
    Subject: *************** leak

    I have reached out to all of the small engine repair shops in my area and none of them will service a generator during grass season.Please call me ************
    Sent from my iPhone

    On Jun 21, 2024, at 1:54 PM, Westinghouse Service <*************************************************************************************************************************************************> wrote:



    Update for Case SC259256 - "*************** leak"

     

    Dear Mr. ************ style="font-family: arial, sans-serif;">We apologize for the delay in our response and any inconvenience it has caused. To make up for this, we will cover the first hour of the diagnostic.

    At this stage of your warranty, you are covered for warrantable parts only. You have the option to visit a shop that we recommend, or you can take your unit to a shop of your choice and we will reimburse you for the diagnostic charge.

    We have provided the information for our recommended shop below:

    ****** Maintenance & Supply Co.

    *******************

    ********, **

     

    Phone:***********]

    Thank you for your understanding and patience.

    Best regards,

     

    Reply to this email to respond or feel free to call our Service Team at**************
    Please reference Case SC259256.

    www.westinghouseoutdoorpower.com

    Message History

    -----Original Message-----
    From:*************************************************************************************************************************************************
    Sent: 06/21/2024
    Subject: *************** leak

    Dear Mr. ************ style="font-family: arial, sans-serif;">We apologize for the delay in our response and any inconvenience it has caused. To make up for this, we will cover the first hour of the diagnostic.

    At this stage of your warranty, you are covered for warrantable parts only. You have the option to visit a shop that we recommend, or you can take your unit to a shop of your choice and we will reimburse you for the diagnostic charge.

    We have provided the information for our recommended shop below:

    ****** Maintenance & Supply Co.

    *******************

    ********, **

     

    Phone:***********]

    Thank you for your understanding and patience.

    Best regards,



    -----Original Message-----
    From:***************************************************************************************************************************************
    Sent: 06/21/2024
    Subject: *************** leak

    Im still waiting for a manager to call me regarding this issue!Ive contacted you guys multiple times!! Why is nobody helping me with this issue?************.

    Sent from my iPhone

    On Apr 19, 2024, at 12:24 PM, Westinghouse Service <*************************************************************************************************************************************************> wrote:



    Update for Case SC259256 - "*************** leak"

     

    Hello,

     

    Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.

     

    Westinghouse Support

     

    Reply to this email to respond or feel free to call our Service Team at**************
    Please reference Case SC259256.

    www.westinghouseoutdoorpower.com

    Message History

    -----Original Message-----
    From:*************************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak

    Hello,

     

    Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.

     

    Westinghouse Support



    -----Original Message-----
    From:***************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak

    Im still waiting for the manager to call me back?************.

    Thanks
    **** *****
    Sent from my iPhone

    On Apr 16, 2024, at 12:52 PM, Westinghouse Support <*************************************************************************************************************************************************> wrote:



    Hello ****,

    Thank you for contacting Westinghouse Portable Power Customer Support.

    Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you.

    Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer.

    If you have not yet provided the following information, please respond to this email with the following:

    • Phone Number
    • Model Number
    • Serial Number
    • Description of the question or issue about your generator
    If this is a power outage and your unit will not start, please call ************** and we can help.

    Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly:
    • Frequently Asked Questions
    • Operation Manuals and ******************************************** Bulletins


    www.westinghouseoutdoorpower.com

    Message History

     



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak



    Hello **** ,

    You recently contacted us for assistance with this case and we would like to know how it went:SC259256-*************** leak. Please use this link to submit our quick survey:

    Submit Survey

    Thank you for choosing Westinghouse.

    ******************************



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/16/2024
    Subject: *************** leak



    Hello ****,

    Thank you for contacting Westinghouse Portable Power Customer Support.

    Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you.

    Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer.

    If you have not yet provided the following information, please respond to this email with the following:

    • Phone Number
    • Model Number
    • Serial Number
    • Description of the question or issue about your generator
    If this is a power outage and your unit will not start, please call ************** and we can help.

    Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly:
    • Frequently Asked Questions
    • Operation Manuals and ******************************************** Bulletins


    www.westinghouseoutdoorpower.com

    Message History

     



     



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak

    Hello,

     

    Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.

     

    Westinghouse Support



    -----Original Message-----
    From:***************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak

    Im still waiting for the manager to call me back?************.

    Thanks
    **** *****
    Sent from my iPhone

    On Apr 16, 2024, at 12:52 PM, Westinghouse Support <*************************************************************************************************************************************************> wrote:



    Hello ****,

    Thank you for contacting Westinghouse Portable Power Customer Support.

    Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you.

    Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer.

    If you have not yet provided the following information, please respond to this email with the following:

    • Phone Number
    • Model Number
    • Serial Number
    • Description of the question or issue about your generator
    If this is a power outage and your unit will not start, please call ************** and we can help.

    Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly:
    • Frequently Asked Questions
    • Operation Manuals and ******************************************** Bulletins


    www.westinghouseoutdoorpower.com

    Message History

     



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak



    Hello **** ,

    You recently contacted us for assistance with this case and we would like to know how it went:SC259256-*************** leak. Please use this link to submit our quick survey:

    Submit Survey

    Thank you for choosing Westinghouse.

    ******************************



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/16/2024
    Subject: *************** leak



    Hello ****,

    Thank you for contacting Westinghouse Portable Power Customer Support.

    Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you.

    Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer.

    If you have not yet provided the following information, please respond to this email with the following:

    • Phone Number
    • Model Number
    • Serial Number
    • Description of the question or issue about your generator
    If this is a power outage and your unit will not start, please call ************** and we can help.

    Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly:
    • Frequently Asked Questions
    • Operation Manuals and ******************************************** Bulletins


    www.westinghouseoutdoorpower.com

    Message History

     



     



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 06/21/2024
    Subject: *************** leak

    Dear Mr. ************ style="font-family: arial, sans-serif;">We apologize for the delay in our response and any inconvenience it has caused. To make up for this, we will cover the first hour of the diagnostic.

    At this stage of your warranty, you are covered for warrantable parts only. You have the option to visit a shop that we recommend, or you can take your unit to a shop of your choice and we will reimburse you for the diagnostic charge.

    We have provided the information for our recommended shop below:

    ****** Maintenance & Supply Co.

    *******************

    ********, **

     

    Phone:***********]

    Thank you for your understanding and patience.

    Best regards,



    -----Original Message-----
    From:***************************************************************************************************************************************
    Sent: 06/21/2024
    Subject: *************** leak

    Im still waiting for a manager to call me regarding this issue!Ive contacted you guys multiple times!! Why is nobody helping me with this issue?************.

    Sent from my iPhone

    On Apr 19, 2024, at 12:24 PM, Westinghouse Service <*************************************************************************************************************************************************> wrote:



    Update for Case SC259256 - "*************** leak"

     

    Hello,

     

    Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.

     

    Westinghouse Support

     

    Reply to this email to respond or feel free to call our Service Team at**************
    Please reference Case SC259256.

    www.westinghouseoutdoorpower.com

    Message History

    -----Original Message-----
    From:*************************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak

    Hello,

     

    Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.

     

    Westinghouse Support



    -----Original Message-----
    From:***************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak

    Im still waiting for the manager to call me back?************.

    Thanks
    **** *****
    Sent from my iPhone

    On Apr 16, 2024, at 12:52 PM, Westinghouse Support <*************************************************************************************************************************************************> wrote:



    Hello ****,

    Thank you for contacting Westinghouse Portable Power Customer Support.

    Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you.

    Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer.

    If you have not yet provided the following information, please respond to this email with the following:

    • Phone Number
    • Model Number
    • Serial Number
    • Description of the question or issue about your generator
    If this is a power outage and your unit will not start, please call ************** and we can help.

    Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly:
    • Frequently Asked Questions
    • Operation Manuals and ******************************************** Bulletins


    www.westinghouseoutdoorpower.com

    Message History

     



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak



    Hello **** ,

    You recently contacted us for assistance with this case and we would like to know how it went:SC259256-*************** leak. Please use this link to submit our quick survey:

    Submit Survey

    Thank you for choosing Westinghouse.

    ******************************



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/16/2024
    Subject: *************** leak



    Hello ****,

    Thank you for contacting Westinghouse Portable Power Customer Support.

    Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you.

    Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer.

    If you have not yet provided the following information, please respond to this email with the following:

    • Phone Number
    • Model Number
    • Serial Number
    • Description of the question or issue about your generator
    If this is a power outage and your unit will not start, please call ************** and we can help.

    Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly:
    • Frequently Asked Questions
    • Operation Manuals and ******************************************** Bulletins


    www.westinghouseoutdoorpower.com

    Message History

     



     



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak

    Hello,

     

    Thank you for the information. Sorry for this inconvenience I have resent your information to my manager and they will give you a call as soon as possible.

     

    Westinghouse Support



    -----Original Message-----
    From:***************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak

    Im still waiting for the manager to call me back?************.

    Thanks
    **** *****
    Sent from my iPhone

    On Apr 16, 2024, at 12:52 PM, Westinghouse Support <*************************************************************************************************************************************************> wrote:



    Hello ****,

    Thank you for contacting Westinghouse Portable Power Customer Support.

    Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you.

    Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer.

    If you have not yet provided the following information, please respond to this email with the following:

    • Phone Number
    • Model Number
    • Serial Number
    • Description of the question or issue about your generator
    If this is a power outage and your unit will not start, please call ************** and we can help.

    Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly:
    • Frequently Asked Questions
    • Operation Manuals and ******************************************** Bulletins


    www.westinghouseoutdoorpower.com

    Message History

     



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/19/2024
    Subject: *************** leak



    Hello **** ,

    You recently contacted us for assistance with this case and we would like to know how it went:SC259256-*************** leak. Please use this link to submit our quick survey:

    Submit Survey

    Thank you for choosing Westinghouse.

    ******************************



    -----Original Message-----
    From:*********************************************************************************************************************************************************************************
    Sent: 04/16/2024
    Subject: *************** leak



    Hello ****,

    Thank you for contacting Westinghouse Portable Power Customer Support.

    Your request for assistance has been received. Case #SC259256 - "*************** leak" has been created for you.

    Thank you for reaching out to us about your purchase. We apologize for any inconvenience and will have an experienced agent respond to your support request shortly. Again, we appreciate your patience and being a Westinghouse Outdoor Power Customer.

    If you have not yet provided the following information, please respond to this email with the following:

    • Phone Number
    • Model Number
    • Serial Number
    • Description of the question or issue about your generator
    If this is a power outage and your unit will not start, please call ************** and we can help.

    Westinghouse Outdoor Power also has created the additional resources below, which may help resolve your product issue quickly:
    • Frequently Asked Questions
    • Operation Manuals and ******************************************** Bulletins


    www.westinghouseoutdoorpower.com

    Message History

     




    (3 older messages wereomitted because of length limits. Please view the case online for the full message history.)

    Business Response

    Date: 05/15/2025

    Thank you for your continued communication.
    We understand the challenges involved in transporting a large generator, and we appreciate the effort you made to coordinate service. As outlined in our warranty policy, Westinghouse offers a three-year limited warranty: the first year covers both parts and labor, while the remaining two years cover parts only. Your generator was outside of the labor coverage period when the issue was reported on 4/16/24.
    That said, we still worked to assist by providing a nearby authorized service center and even offering to cover the first hour of labor as a courtesydespite the labor portion of your warranty having expired. Additionally, while it is the customers responsibility to transport the unit to a service center per the terms of the warranty, we remained in communication and did our best to support you through the process.
    At this time, the repair has been completed and your generator is ready for pickup at Teels Maintenance.

    Customer Answer

    Date: 05/15/2025

    [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

    Complaint: 23311399

    I am rejecting this response because:  This response is just another example of how Westinghouse lies.  I just got off the phone with ****** at 05/15/2025 @ 3:20pm CST and the generator IS NOT READY as they have not even installed the Carb that didn't arrive until 3:30pm yesterday afternoon. This company isn't capable of telling the truth.  I can provide phone records if needed to prove that I called them after the business responded to this complaint saying the unit was ready.   

    Regards,

    **** *****

    Customer Answer

    Date: 05/28/2025

    I just wanted to update this complaint and say Westinghouse (****)  still as of today has not returned my request for a call and my generator as of today is still not fixed or ready for pickup. 

    Business Response

    Date: 05/30/2025

    We stand by our previous response and the actions weve taken to address this matter. We provided the necessary parts, including the carburetor, to ensure the generator could be repaired. The generator in question is no longer under warranty, but we went above and beyond our warranty obligations by supplying the part as a goodwill gesture.
    We acknowledge that the shops timeline for installation and communication may not have aligned with the customers expectations, but we fulfilled our responsibility to provide the parts for the repair. Since the generator is out of warranty, it is the customers responsibility to follow up directly with the repair shop for updates on the installation and status of the unit.
    We have made every effort to assist the customer within our means and continue to encourage the customer to work with the shop for any remaining steps regarding the repair.
    Thank you.

  • Initial Complaint

    Date:05/03/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

    Complaint: 23281794

    I am rejecting this response because: 

    I was not given the opportunity to comment on how the power washer was maintained. We live in southwest ******* so the comments about not winterizing the power washer are not accurate.  This power washer looks like new, has always been kept inside in a climate controlled garage, I have always used fuel with a stabilizer, and maintained the power washer according to the instructional manual.  This power washer has only been used a handful of times and should not have this problem already. In addition, the business doesnt even know that it is a water pump that is the problem so not sure why they would send a water pump. As they said in their response, this is still within the warranty period and should be replaced since it is due to a manufacturing defect. I am very disappointed in the quality of this product and would hope a reputable company like Westinghouse would stand behind their product. I also talked to someone at customer service that said with how this looks (I sent in a video showing how welll this has been maintained and how little it has been used) that this should not have happened and that they were assigning it to a lead but I never heard back. I am asking the company to stand behind their warranty and product as I am still within the warranty period and a manufacturing defect led to this issue. I am ok with a replacement unit or a refund but sending just a pump, when that hasnt even been confirmed as the problem, is not acceptable. In addition, it would cost me more to have this worked on than to buy a new one. I hope Westinghouse does the right thing for a loyal customer so I do not need to take my complaint to social media.

     

    Regards,

    *** ******

    Business Response

    Date: 05/06/2025

    Thank you for forwarding the customers concerns regarding their ******************** pressure washer.
    We appreciate the customer's loyalty to our brand and the care they have expressed in maintaining the unit. However, based on the issue described and the information provided, wed like to offer the following clarification.
    The most common cause of pump damage in pressure washers is improper winterization. To prevent the pump from freezing or corroding during storage, especially in colder months, it is necessary to:
    Ensure all water is drained from the hose and pump.
    Add RV (non-toxic) antifreeze or a pressure washer pump protector to displace any remaining water.
    Additionally, proper maintenance per the user manual is required to keep the product in good working order and within warranty guidelines. The customer indicated that the unit has been used approximately four times a year for 30 minutes per sessionabout 8 hours of total use. At this interval, the unit would require at least one oil change. The manual also calls for regular checks of the engine oil, the water inlet screen and gasket, and cleaning around the air intake and muffler. These maintenance steps were not mentioned in the customers statement.
    Given the information available and the unit being in the final year of its limited warranty (which covers parts but not labor), we have advised the customer to take the unit to an authorized service center for a proper diagnosis. While labor is not covered, any part determined to be defective due to manufacturing and not from maintenance-related wear will be replaced under warranty.
    As a gesture of goodwill, we are offering a one-time courtesy replacement of the water pump. Once the part ships, the customer will receive an email with tracking details. Weve also provided a link to our warranty policy for reference.
    We hope this resolution meets the customers expectations and reaffirms our commitment to quality and customer satisfaction.
    Sincerely,

    Westinghouse Outdoor Power

    Pressure_Washer_Limited_Warranty_2024_trilingual.pdf

    Business Response

    Date: 05/08/2025

    Thank you for your continued communication. We appreciate your feedback and the opportunity to clarify our position.
    As stated in the Westinghouse Limited Warranty, your pressure washer is covered under a 3-year warranty:
    In the first year, both parts and labor are covered.
    During the final year where your unit currently falls, with approximately five months remaining parts only are covered.
    It is the customers responsibility during this phase of the warranty to have the unit taken to an authorized service center for a proper diagnosis. If the service center determines the issue is due to a manufacturing defect, we will provide the necessary replacement parts. If the unit is deemed non-repairable, Westinghouse reserves the right as clearly outlined in our Limited Warranty to repair or replace the unit at our discretion.
    Although the standard process requires a service center diagnosis and confirmation of a defective part, and this step has not been completed, we are willing to move forward with a one-time Out-of-Box replacement as a courtesy. This offer exceeds the requirements of our warranty and reflects our commitment to customer satisfaction.
    We will need to receive the original unit back before shipping the replacement. A ***** return label and detailed return instructions have been provided to assist you with the return process. Once the original unit is received at our warehouse, we will ship the replacement unit.
    Please understand that this decision is final, and no refund will be issued. The replacement unit provided will be fully inspected, tested, and certified to meet Westinghouses performance and reliability standards.
    Thank you again for being a Westinghouse customer.
    Sincerely,
    Westinghouse Outdoor Power

  • Initial Complaint

    Date:04/16/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a WPRX3400 Pressure Washer in June 2023. Every winter I keep my pressure washer in my heated basement with my other power tools. I follow winterizing steps per the machine's manual, and flush water out of the hose and pump after every use. On 3/20/25, a crack appeared in the pump while I was using the washer, causing the machine to depressurize and leak. I filed a claim, as parts are covered two years after purchase. At the same time I filed claims for the hose and handle, which had sprung leaks and broken respectively that previous fall. While the hose and handle were covered, the pump replacement claim was denied, stating that cracks in the pump are only associated with freezing breakage. When I called customer service, I explained that I am very aware and cognizant of the importance of winterizing the machine which is why I follow their instructions every time it gets cold, and after every use. I asked why they didn't question the hose tearing due to freezing, and the tech said that that because this particular part was expensive (a "next step up" part), that they do not provide replacements. I pointed out that their warranty did not distinguish between inexpensive and expensive. The tech said his supervisors said this damage could only have occurrred due to freezing. I have had this machine for 1.5 years, and I take it inside with me and winterize it, and dispute the claim that this happened due to freezing. I am seeking a replacement of the part that costs about $75.

    Business Response

    Date: 04/17/2025


    Thank you for reaching out and sharing your experience.
    We want to first acknowledge and appreciate the care you've taken in maintaining and winterizing your pressure washer. Proper storage and winterization are important steps that help ensure the longevity and performance of the unit.
    While our technicians initially determined the damage to the pump was consistent with freezing-related breakage, we understand your concern and have reviewed the situation further. As a gesture of goodwill and commitment to customer satisfaction, we will be replacing the pump for you.
    An order for the replacement pump has already been placed, and you will receive an email with tracking information once it ships. There is no further action needed on your part at this time.
    Again, thank you for your feedback and for choosing Westinghouse. If you have any additional questions or concerns, please don’t hesitate to reach out.
    Sincerely,

    Westinghouse Outdoor Power Equipment

  • Initial Complaint

    Date:03/13/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    we got the generator to work once. we needed to use in Sept. but it would not start. called westinghouse they said get the battery checked we did and it was no good, westinghouse was sending new battery they said 21 days. I waited call again in oct. and they said they were sending battery. got the new battery 10/16. generator still did not work. called again the said try propane, we tried propane it still did not work, they they said new spark plug. 4 months of do this do that and still not working. then before they give me a name of a repair shop i had to send them a copy of the invoice. 3 days later they gave me repair place. now they had generator for a month and just called today 3/12/25 saying it was the start button that was broken. 5 months of warranty for a start button. now with playing threw their hoops the gas has gone bad and clogged the carbonator. This is westinghouse fault. if they let me take to get repaired within the first month this would not have happened. now repair place is going to charge me 195.00 plus. i feel westinghouse should pay this and credit me 5 months of my warranty. name of repair place is ******* **** ***** ************* ****** ** ************ THEY WILL TELL YOU SAME THING I JUST DID. PLEASE CALL THEM AND PLEASE HELP. IM 70 YEARS OLD AND MONEY IS HARD TO COME BY, and i have copd and heart monitor i HAVE TO HAVE POWER 24/7 CASE # ** ******

    Business Response

    Date: 03/13/2025


    I am writing in response to the complaint regarding the customer's generator repair and warranty concerns. We sincerely regret the inconvenience and frustration they have experienced throughout this process.
    After reviewing the case, we acknowledge the delays in troubleshooting and obtaining the necessary repairs. To resolve this matter, we have contacted the service center and confirmed that we will cover the cost of the repair invoice. Our goal is always to ensure our customers receive the support they need in a timely and efficient manner.
    We appreciate the customer's patience and value their feedback, as it helps us improve our processes. Please let us know if any further details are required to close this matter.
    Best regards,

  • Initial Complaint

    Date:03/11/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Westinghouse is refusing to provide warranty service and parts for a faulty generator that was defective since the first moment that it was connected. Westinghouse it falsely claiming that the generator was improperly connected and that was connected 24/7 to a propane source when this is, in fact, false. I'm expecting Westinghouse to fulfil their warranty requirements by providing the faulty generator regulator and ship it to Yoshi Lawn Mower shop in ************ for warranty installation. Moreover, Westinghouse initially offered to ship the regulator directly to me and ask if I was comfortable with installation myself, proving even more ludicrous their subsequent claim. The service number is SC339212

    Business Response

    Date: 03/14/2025


    Thank you for bringing this matter to our attention. We take all customer concerns seriously and aim to handle each claim with the best course of action to ensure our customers receive the support they need.
    Regarding the issue raised with the faulty generator, we have proactively reached out to Yoshi Lawn Mower Shop and confirmed that we will be covering both the repair and the necessary parts for the unit. We are committed to ensuring this situation is resolved promptly and to the customer's satisfaction.
    We value our customers and strive to address their concerns with the highest level of service. Please rest assured that we are handling this claim with care and attention to detail to meet our warranty obligations.
    Thank you for your understanding. If you require any additional information or further updates, please dont hesitate to reach out.
    Best regards,

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