We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Gun Equipment

Performance Triggers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gun Equipment.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a trigger on October 13th , 2024 , and it is still showing as processing. I have tried numerous times to contact them, through their email listed on the site, the chat and via telephone (message left) , I have not heard anything back from this company. As I believe that I have been more than patient and diligent in this transaction and have not received ANY response at ALL back from the company, I am requesting a refund to the payment method that was used for purchase, I will not be recommending this company to anyone.

  • Initial Complaint

    Date:01/30/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took part to two different stores and paid for install. Was told it was faulty by both stores. Tried to call and it went straight to a voicemail that was full so I emailed them. They make you contact another company to troubleshoot the problem before they will even think about taking responsibility. I explained that we weren't installing it ourselves because we don't know how and they still won't take any responsibility, even after two separate places stated that the part is faulty. You will need to pay to ship their faulty part back and they will only reimburse you for 80% of the fee due to "restocking." For this reason, I'm disputing with my credit card company instead.

  • Initial Complaint

    Date:11/22/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order on 11/01/2024 with the web site specifying that the item is in stock and shipping weekly. It is now 11/22/2024 with the order still listed as processing and I have received no replies to my many attempts to contact them.

  • Initial Complaint

    Date:11/14/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a tigger from them over a month ago, it was almost $300 so it wasnt cheap. I just realized they charged me for two items that were supposed to be free with the trigger. They are total cons. At first they gave me all this BS about the hurricanes causing them delays, then they said it would be shipped in a couple of days, now they will not respond to my requests for my trigger or a refund. The worst part is on their site it says they have that trigger in stock. If they have them in stock why are they not filling orders that are over a month old. And now they are ghosting me. I was curious if they are known for doing this or if Im a one off. Here is the page where they claim to have the trigger in stock. *********************************************************************************** html

    Business Response

    Date: 11/18/2024

    Hello,

    Seeing as our warehouse is located in ** it was not BS about the hurricanes as our warehouse was directly in the path of the hurricanes which did cause delays. We are not open on the weekends so we would not have responded to the customer over the weekend. At this time the customers order has been canceled and the refund is being processed. 

    Customer Answer

    Date: 11/26/2024

    Performance triggers hasnt returned the money I paid for the item they never provided. The last I checked it still said that the item I ordered well over a month ago was in stock, despite the fact that they dont have them in stock and dont know when they will be receiving them. I just want the money I paid returned. This company has a number of deceptive practices. On my order there were a couple items that were supposed to come for free with the item I purchased, but when I looked carefully at the bill they charged me for the items. As far as Im concerned their business practices are criminal and my neighbor is a lawyer who is licensed in at least four states and if this isnt resolved quickly (I get my money refunded) I am going to discuss possibilities with him. I have dated screenshots of their site in which they claim the item is in stock, and on the same day they are giving me excuses in emails stating they dont have the item in stock and arent sure when they will. That is so blatantly deceptive its crazy. I have been contacted by other people who have had similar experiences once I started inquiring about Performance Triggers on different forums. I would highly suggest they return every cent I paid and deal with ****** themselves. After all the frustration they have caused me by being deceptive I dont believe I should have to endure any more frustration.

    Customer Answer

    Date: 11/27/2024

    [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

    Complaint: 22559471

    I am rejecting this response because: 

    Performance triggers hasnt returned the money I paid for the item they never provided. The last I checked it still said that the item I ordered well over a month ago was in stock, despite the fact that they dont have them in stock and dont know when they will be receiving them. I just want the money I paid returned. This company has a number of deceptive practices. On my order there were a couple items that were supposed to come for free with the item I purchased, but when I looked carefully at the bill they charged me for the items. As far as Im concerned their business practices are criminal and my neighbor is a lawyer who is licensed in at least four states and if this isnt resolved quickly (I get my money refunded) I am going to discuss possibilities with him. I have dated screenshots of their site in which they claim the item is in stock, and on the same day they are giving me excuses in emails stating they dont have the item in stock and arent sure when they will. That is so blatantly deceptive its crazy. I have been contacted by other people who have had similar experiences once I started inquiring about Performance Triggers on different forums. I would highly suggest they return every cent I paid and deal with ****** themselves. After all the frustration they have caused me by being deceptive I dont believe I should have to endure any more frustration.

    Regards,

    **** *****

  • Initial Complaint

    Date:10/10/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Product ordered September twentieth 2024 its now October tenth and we still havent received our order. Have called multiple times they dont answer the phone dont answer emails they are terrible Im starting to believe that this is a scam site

    Business Response

    Date: 10/10/2024

    Upon review of the information provided, we have no emails from this customer indicating that they have reached out and attempted contact. If the customer would like to reach out to [email protected] with their ORDER NUMBER and NAME. We will gladly help them with their order and provide any necessary information. At this time, we do not have the information to look up the customers order or assist them until they reach out. 

  • Initial Complaint

    Date:07/18/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered there products never received it called them 4 times they keep giving me the run around it was sent back because of label damage

    Business Response

    Date: 07/19/2024

    This order was placed on 6/21/24 and shipped out on 6/24/24. While making it's way through the network with ***** they deemed the customer's address as insufficient and decided to send the item back. This decision was made on 6/27/24. *********************** then reached out on 6/28/24 to let us know that he did not receive his package and would like the issue resolved. We responded on the same day and within the hour to help with his problem. Here is where ****** no longer responded to our email and called. Our rep asked ****** to check with the post office in his area to see if they still are in possession of his package as the tracking showed it had not yet moved from their facility. To our knowledge, ****** did not contact his post office. Our rep attempted to contact the post office in ******'s area on his behalf. On 7/12/24, after ******'s item still had not shown up in our warehouse. We reached back out to him to see if he was able to pick up his package and if he wasn't we offered to replace the order for him. This email went unanswered. ****** then called us on 7/18/24 and due to a poor connection our rep was unable to hear him and the call was disconnected. Which leads to today 7/19/24 and this BBB compliant. Our warehouse still has not received this return as the tracking shows it was returned to the post office in *********, ** on 6/27/24 at 2:32 pm and has not moved since. Our email to ****** offering to replace his order which remains unanswered still stands. We still are and have been willing to replace his order. If ****** would like to contact us via email or phone with an updated address, we will happily build a new order for him 

Performance Triggers is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.