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Business Profile

Health Club

Core 44 Fitness - Wyandotte

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/22/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I didn't sign up for a four month membership. It was only to be a 30 day membership for $26.88. I want a refund for September. October. November and December placed on card that it was taken off of . I have canceled the membership.

    Business Response

    Date: 02/17/2023

    Hello,


    This is the manager of Core 44 Fitness. Below are 3 attached files. Please take the time to review them.


    First, the file "Membership Agreement" (the most important) is a copy of ******'s membership agreement. There you will find that upon ****** signing up online, he agreed to our Gym-Only membership that renews on a month to month basis. With ****** signing up on the 15th of the month, he agreed to be charged monthly on the 15th of every month. Key sections of the terms and conditions that ****** agreed to have been highlighted in this file.


    The next file, "****** ********' Cancellation Request", is ******'s submission for membership termination via email. It is dated December 17, 2022. Due to ****** requesting membership cancellation after his billing date, the 15th of December ‘22, he was charged for that month.


    The last file, "Cancellation Approved", shows ******'s membership cancellation was approved on December 17, 2022. The cancellation blocked the card from being charged on January 15th, 2023 and going forward.


    The provided files are why we have rejected ******’s request for reimbursement. That is all. Thank you!

Core 44 Fitness - Wyandotte is NOT a BBB Accredited Business.

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