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Heating and Air Conditioning
Bassett Services Heating & Cooling, LLC and Discount Drains Ohio LocationsReviews
This profile includes reviews for Bassett Services Heating & Cooling, LLC and Discount Drains Ohio Locations's headquarters and its corporate-owned locations. To view all corporate locations, see
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Review fromSusan G
Date: 06/24/2025
1 starSusan G
Date: 06/24/2025
i BOUGHT A NEW FURNACE, A/C UNIT AND HEAT PUMP IN DEC. 2024. THE INSTALLERS BUSTED THE DOOR OFF AND LEFT WITHOUT TELLIMG ME. WHEN I NOTIFIED THE COMPANY THEY SAID THEY WOULD GET IT ORDERED AND REPLACED. IT'S JUNE AND IT'S STILL BROKEN. THIS IS THE WORSE COMPANY TO GET ANY CUSTOMER SERVICE. YOU CAN ONLY GET A HOLD OF A CALL CENTER WHO TELLS ME THEY WILL EXPEDITE AND **** AS URGENT AND WILL HAVE THE SERVICE MANAGER, ******** CALL ME BACK. SHE HAS YET TO CALL ME BACK AND IT'S JUNE AND I HAVE LEFT SEVERAL MESSAGES. I AM TOLD SHE MARKS THE ***** AS COMPLETED BUT HAS NOT REACHED OUT TO ME ONCE. SERVICE IS POOR AND I WILL NEVER RECOMMEND THIS COMPANY.I JUST WANT MY NEW FURNACE FIXED.
Bassett Services Heating & Cooling, LLC and Discount Drains Ohio Locations
Date: 06/25/2025
Hello *****,
Thank you for your feedback. I completely understand your frustration and not proving a timely resolution is not how to typically do business. Our goal is to provide high-quality service, and I apologize for these shortcomings in your experience with us. I appreciate the details that you provided so we can take your feedback and learn how we can improve as a team, and company. We are dedicated to addressing the issues you encountered. I will partner with the General Manager, ****, so that he can reach out and take action immediately to make this right.
We hope we can regain your trust and serve you in the future.
Respectfully,
The Team at Bassett ServicesReview fromKatie B
Date: 05/08/2025
1 starKatie B
Date: 05/08/2025
Bassett is such a disappointment. Had them out twice in the fall for our heat pump not running efficiently. Was told our fan motor was under warranty but needed to be completely broken to honor the warranty. Was sold a yearly maintenance plan at that time. Had them out last week for lack of cool air with A/C (heat pump). Again, told the fan motor was out but NOT under warranty. Asked them to order for replacement- tech said 1-2 days to get that in.Since then I have received automated messages saying a tech would be out on multiple days only to find out later that they were not because motor was not in. Officially scheduled for Friday WITH automated messages again confirming appointment. I called and was told I was left a voicemail saying the part wasnt in yet. No voicemail. No message. The woman who works for the **** scheduling never seems to be in and Im left with the poor plumbing scheduler trying to read notes to ***** recommendation is DO NOT buy into their maintained program. Go with a more reputable company. When companies get too big their customer service suffers.Update: Spoke with manager at the end of last week. She was very apologetic for the lack of communication and promised to cover the cost of parts. Promised to only charge us for labor. Updated us throughout the day on progress of ordering said part was ordered and promised to call back first thing next week to update us and get us scheduled. No call. Now, Wednesday of next week I have called 3 times and continue to leave messages with different call center workers requesting a call back for an update. They are ghosting me- I can only assume because they cannot follow through on their promises.Their techs are nice, but some are pushy to sell other things- subscriptions, duct cleaning, etc. cant speak to their ability to fix the problem, because we continue to have issues with our heat pump (less than 5 years old). Their customer service is the worst.Bassett Services Heating & Cooling, LLC and Discount Drains Ohio Locations
Date: 05/09/2025
*****,
Thank you for your feedback. We take your feedback very seriously and appreciate you taking the time to leave us a review. Providing high-quality service is our goal, and we apologize for the shortcomings in your recent experience. Your feedback helps us identify areas for improvement, and we are dedicated to addressing any issues you encountered. We will review your phone calls to the team and take action accordingly to make this right.
We are sincerely disappointed in your experience with us and hope we can regain your trust and serve you in the future.
Respectfully,
The Team at Bassett ServicesReview fromDEBORAH G
Date: 11/01/2024
1 starFirst and foremost they have been working on my water heater and gas line for over 3 weeks and still are not done. Secondly, I have been told I've been extremely over charged. EXTREMELY.Third, they don't know what they're doing. They've used the wrong pipes. They got the city to inspect the pipes for the gas and **** says they never should have.. it should have been them.Review fromAnn W
Date: 10/21/2024
1 starBassett formerly ***** which has been my ************ since 2014 when I had a new York Furnace installed I became a member of the ********** which was $19.50/month $234/year. This membership does come with exclusive benefits that I found useful until Bassett took over. #1 problem is "accounting" sometime in May when they transferred the benefit plan fees to Bassett which is $18/mo. I was billed $19.50 on May 15 & $18 on May 22. Jan - April 2024 was $19.50/mo under the Bassett name. I just checked my credit card statement and it appears I have a duplicate charge of $18 on October 2 & 15th. On October 18 I had a dose of "Fountain of Youth" system service call. The service tech identified that my 10 yr old furnace which is out of warranty needs a control **************** I am not impressed with your pricing. The "bandaid" estimate for 2 parts was $1300-$1600 or I could buy a new furnace for the price of $9000-$12000.I went online and ordered 2 genuine replacements parts (control **************** for a total of $267 shipped. Needless to say I believe in saving money. I do not care about your warranties, club savings, etc. It pays to be disloyal to a company rather than loyal to save money. Your pricing is outrageous and greedy. Do better!!Review fromLinda L
Date: 09/13/2024
5 stars***** did a amazing job. Very professional, friendly and knowledgeable about the job. I would very much refer ***** as well as Bassett Services to anyone who is looking for electricial help. Thank you for all the work you did for me. I will keep the business in my contacts.Review fromCristin M
Date: 09/06/2024
1 starCristin M
Date: 09/06/2024
Very unprofessional and caused damage to my property. Took a chunk out of the trim in my newly renovated dining room. Trampled dirt all over my new carpet in the basement and throw rug in my laundry room. They damaged the corner of an antique dresser in my basement. They were laughing and farting while installing the new furnace. Very unprofessional and disgusting and dirty!Bassett Services Heating & Cooling, LLC and Discount Drains Ohio Locations
Date: 09/09/2024
Hi *******,Thanks so much for your feedback on your recent service. We're certainly disappointed to hear that it wasn't more positive! We would love an opportunity to make things right for you. Unfortunately, we cannot seem to locate your history with us based on the information provided in this review. Please call us directly so that we can learn more about your experience.Review fromBill T
Date: 09/06/2024
1 starOn 9/23/22, ***** Heating & Air installed a new furnace & air unit in my home. In 2023, ***** checked the air unit to make sure it was operating properly, at that time I agreed to to pay (a one time fee) for inspections on my new units. In August 2024, I was contacted by Bassett Services to perform the inspection of my units. I was never informed prior to this that ***** had sold out to Bassett Services, however I was under the understanding that my inspections would be free, so i set up appointments with Bassett for the inspects. On 8/30/2024, a Bassett technician arrived and completed the inspection of my air unit. The technician advised that he observed a bio/film on the coil and drain of air conditioner, and attempted to sell me a Halo UV unit to take care of this problem. The cost estimate was approximately $7,600.00, which I declined. On 08/15/24, my credit card was billed $216.00 by Bassett. I attempted to reach the billing at Bassett for four days, and after numerous phones calls and conversations, I was finally able to speak with "*******" the membership coordinator. She informed me that I had signed a membership plan with ***** which was transferred over to Bassett when they bought out Drake. I told her I did not authorize any withdraws with Bassett, and did not want them making any further withdraws on my credit card, She refused to reimburse my account. I explained how the technician had conducted an inspection of my new unit only to find the so called bio film, and wanted to sell me UV lights to solve this problem at a cost of $7,600.00. I informed her I believed this was a scam, stating they were scamming people out of money and they knew it. She asked if I wished to have the service agreement terminated, which I agreed, that I did not want any more services from their company. Please do your research on this company before hiring them for heating & air services. Sincerely, **** ***** Brookville, OhioReview fromAmber R
Date: 08/28/2024
1 starWe hired a company to do our water pipes as they were broke. They did the job but quoted us way less than what it actually cost. ****** to take a payment plan before work started . After we handed them $10,000. After *** was done they refused payment plan and said it would go on our credit. Fast forward 2 years this company Bassett buys out the company and now are suing us for the remainder of the bill. First off it was put on our credit . Second this company isn't even the one who did the job.Review fromAmber D
Date: 06/25/2024
1 starJune 14, 2024, Bassett Plumbing ( out of Indianapolis, Indiana ) sent a technician to analyze why my ceiling was water soaked. He gave estimate to replace my toilet & cut out pipe. My appointment was scheduled for June 20, 2024 . 2 hours before the expired time I get a call, “ we have no technician to come to your house today. You need to reschedule. I again make another appointment for June 24, 2024. I called @ 8:00 am and verify that I am on the schedule. “ yes, Ms. Day, your technician is on his way .” TWO HOURS LATER, I call & say, “ I am verifying that the plumber is still coming. AND, I am now told, “ Your appointment is cancelled. Your technician no longer works for BASSETT plumbing !!!! “ I say, “ WHAT ? No longer works there & I need to schedule a 3rd. time ? U must be joking !” I am told, “ Ma’am, don’t raise your voice.” Heck, no, I will NOT reschedule a third time.
Supervisor calls me later & says, “ We will give u 10 % discount & reschedule for next Thursday. “ l said, “ No, after all the aggravation, getting a new toilet should be free labor. Thank goodness , I never prepaid $ 2,225. 00 for a replace toilet .
I just called the Cincinnati, Ohio , headquarters & asked for a manager & was put on hold for 10 minutes & hung up .Review fromAmy G
Date: 05/13/2024
1 starWe used **** ******** (now Bassett) a year ago for a water heater replacement, and had a good experience. This is our 1st time using them since becoming Bassett. We hired them for a simple drain clearing and were charged over $300. I thought that was very high and questioned the technician about it, but reluctantly moved forward with it due to need. The following day, I see on their website that they advertise a drain clearing and camera inspection only costs $79. I have since called 4 times in 11 days, and have yet to receive a call back. Each customer service representative is helpful and doing all that they can to escalate my concern, but management will not call me back. Terrible customer service, and I am incredibly disappointed in this experience. When I originally called, I was not upset, just wanting to resolve the payment. I am not reaching a point of significant frustration at managements lack of response at all to a repeat customer.
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