Reviews

Review Details

• Review fromMatthew H

  Date: 11/26/2024

  1 star
  So I have used *** for a full HVAC replacement at the end of July 2024. The initial instal was pretty botched; they left trash all over, they broke the cement pad the furnace sits on, they failed to correctly size the duct work that lines up with the new unit and slapped aluminum tape across the 2" gap instead, and instead or correctly placing the gas line they simply cut into the side of my brand new unit so they wouldn't have to do extra work. After the install there was no quality control or supervisor that checked the work.I then had an issue with a leak after activating the heat. A tech came to fix that then the next day I had no heat at all. *** the project manager came to check out the atrocity they called a furnace install and agreed to replace the furnace. The communication to get to this point was the worst I've ever had from a company and the worst costumer service. It took 7 visits from the initial complaint to get them to correct the issue they created with the initial install. This was the worst professional interaction I've ever experienced! Use Atlas ******, they are amazing!Finally got a new furnace installed and looks better but time will ******* finish I spoke with *** and we agreed upon a partial reimbursement for the labor on the instal. I was told I would receive a check in 5-7 days by mail. After 2 weeks my wife called to inquire about the check. She received a txt from *** stating once the review I posted reflected the work done he would send the check. This was never agreed upon or mentioned in the deal. What I won't stand for is someone trying to to blackmail my wife or me for personal gain and to keep the bad truth about the company under wraps. This was so unprofessional and disgusting. *** finally came out not on the day we planned but 2 days later and gave me the check and watched me delete the initial review. DO NOT DO BUSINESS WITH CJS HEATING AND COOLING!

• Review fromdawn b

  Date: 07/08/2024

  1 star
  I don't want to give any stars, but I must to leave a review. Since this was ***** *** ** ****, I have purchased a furnace, gas water heater and an A/C unit. I was pleased with the service, so I continued to be a loyal customer. My A/c was not working so I called for service. The 1st tech they sent tried to upsell me with over $4000 worth of work that would not have fixed my problem. 2 surge protectors, a duct and blower cleaning, refrigerant x 2, a $700 air filter and their outrageous service agreement for $1250. I declined the charges as this was just maintenance. He felt my air vent and said it was blowing cool. It was not! He left and did nothing to keep me cool. None of the services he suggested would have gotten my air running. I called to complain as I am still with no AC and was told they would send a Product Manager for a 2nd opinion. 2nd Tech arrives and says I need a new evaporator coil as it is leaking. The part is covered under warranty, but the labor will be $1500. I searched online and found Forbes.com says this should be a 2–4-hour job with labor at $100 - $150/ hour and the labor varies as to how difficult it is to access this part. $1500 for labor! Were they going to be here for 10 hours? This tech at least put some refrigerant to keep me comfortable until the part came in but at this point, I no longer trust the company at all and refused the repair. The first tech did nothing but charge me a service call for trying to upsell me things that would not have fixed the problem. 2nd tech comes out and they charged me another service call. 2 weeks later my air is still working. Maybe just needed some coolant? Remains to be seen but I will never use this company again. I left voicemails, text messages and sent them an email that they provided me to voice my concerns. I explained the above and much more and I have not heard a peep from them. I am filing with the BBB. If they don't remove one of the service calls, Hello 6 on your side.

• Review fromTrevelyn J

  Date: 05/28/2024

  4 stars
  They were courteous and professional. He explained exactly what he was doing and what the problem was as well as what it would take to fix

• Review fromDouglas K

  Date: 04/23/2024

  5 stars
  Superb as always. Professional, courteous and efficient. I've been with CJS for nearly 10 years and would recommend them highly.

• Review fromSharon N

  Date: 02/09/2024

  5 stars
  Jacob came and gave us the estimate on the job. Chris, Andrew, and Kyle did a fantastic job. They also helped get stuff out of attic. They had to do vents,furnace,central air and install a water heater. And take out an old boiler. It was a really big job. They were polite, professional, and caring. They cleaned up after themselves. Very pleased with their workmanship and all of them are very respectful. Will use them again.

• Review fromChristopher E

  Date: 12/07/2023

  5 stars
  Mathew was professional and courteous explain everything he did there was no issue with the furnace He represents CJS heating and Cooling well I highly recommend CJS

• Review fromRobert O

  Date: 11/22/2023

  5 stars
  Work was very detailed and explained to me what needed to be done

• Review fromAlisa L

  Date: 11/11/2023

  5 stars
  If you are lucky enough to get service technician, Judson Schenck, you will be very satisfied. This young man knows his stuff. CJS better take care of this technician. He is the best! Great service with zero BS.

• Review fromCharlie S

  Date: 10/16/2023

  5 stars
  This is the second time I have had Judson tune up our furnace and as always he does a great job. He was training a new person, Douglas, and he was was very polite and nice and easy to speak with just like Judson. They both explained things thoroughly and took their time to make sure I understood everything. They also did a safety check to make sure that we had the proper detector for carbon monoxide. I would never hesitate to recommend them or CJS Systems Heating & Cooling, Inc.

• Review fromGary L

  Date: 10/09/2023

  5 stars
  Excellent, trustworthy company. We have been customers for 5 years including new system installation and all routine maintenance. Never disappointed.