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Business Profile

Heating and Air Conditioning

Trane Technologies

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/29/2024

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: 3 Defective HVAC Evaporator Coils, requiring a 4th coil.RE: Trane Technologies Phone: ###-###-####. Amount having to be Paid for repairs: $2595.12. I'm writing to you urgently regarding an ongoing issue with my HVAC system, specifically concerning the recurrent failure of the evaporator coil. After multiple occurrences of (3) coil replacements because of leaks, including the latest confirmation by Burgess Heat and Air, a trusted Trane-recommended service provider, it has become evident that the coil is inherently faulty. This upcoming replacement will mark the fourth instance of coil replacement since the system's installation in 2015. In light of these recurring issues, I reached out to Trane to request coverage for the total service call and installation costs, including necessary refrigerant for the new coil. However, their offer of only $400 falls far short of the actual cost, which amounts to $1,259.17. Additionally, I sent them invoices from previous coil replacement and service to illustrate the charges I have incurred due to this ongoing issue. Moreover, I included a picture of the current leaking coil, highlighting visible corrosion and rusting screws, which further underscores the faulty nature of the component. Therefore, I sincerely hope for your understanding and consideration in helping me resolve this matter. I must express my disappointment and concern over their proposed resolution, especially considering my status as a senior citizen. I have been in communication with Mr. ******* *****, Senior Escalations Specialist Consumer Relations. Trane/American Standard Residential. Trane Technologies. Phone: ###-###-####. My Case# ********

    Business Response

    Date: 03/04/2024

    Trane has reached out the homeowner directly with a new offer of cost assistance as of 3/4/2024.  We are waiting on their response. 
  • Initial Complaint

    Date:06/20/2022

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a new American Standard Platinum 18 AC unit Serial Number 19294S5B1F in Feb of 2020 and unit has never functioned properly. I am being forced to spend thousands of dollars on a repair of a faulty unit that came from the manufacturer defective

    Customer Answer

    Date: 06/21/2022

    The Unit itself is defective from the manufacturer so Im requesting American Standard to provide and install a new unit at their cost.  Its their top of line ac unit and hasnt functioned since we bought and its shown their product is faulty

    Business Response

    Date: 07/22/2022

    I am very sorry but American standard is not distributed by Trane sales offices but through independent contractors.  In this case may appears to be ****.  Because I show no record of a Trane direct sale to **** I can’t find any info?  There is no serial #, no model#, nothing for me to forward on.

     

     

     

    Michael Bryan

    General Manager, North-Central Ohio

    Great Lakes Region

    Commercial HVAC Americas


    +1 704 906 0924 Cell

    Trane Technologies
    [email protected]

    OH License #47248

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