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Business Profile

HMOs

Molina Healthcare of Ohio, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Molina Healthcare of Ohio, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Molina Healthcare of Ohio, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have called me incessantly using Robocaller asking me to call them, when I have no intention of calling them. Calls Dates and times
      8/15 8:54
      9/10 8:43
      9/11 9:08
      9/12 10:08
      9/13 11:13
      9/20 9:54
      9/23 9:54
      9/24 9:18
      9/25 8:38
      9/26 11:36
      9/27 9:39
      9/18 11:38
      9/30 11:59
      10/2 8:56
      10/3 8:37
      10/4 8:27
      10/5 8:22
      10/7 9:21
      10/8 1:34
      10/10 2:41
      10/11 12:32
      10/12 10:40
      10/14 8:554
      10/15 8:23
      10/16 9:06
      10/17 10:03
      10/18 10:06
      10/19 11:24
      10/21 11:07
      10/22 9:06
      10/23 9/01
      10/24 9:05
      10/25 10:37
      10/26 11:04
      10/28 8:53
      10/29 9:47
      10/30 8:55
      10/31 8:53
      11/1 4:58
      11/2 8:24
      11/5 5:18
      11/6 5:36
      11/7 5:43
      11/13 1:55
      11/18 11:41
      11/19 8:57
      11/20 9:57
      11/21 9:26
      11/22 8:22
      11/23 9:36
      11/25 12:57
      11/26 9:07
      11/27 9:09
      11/30 8:35
      12/2 10:55
      12/3 10:09
      10/4 10:28
      10/5 9:38
      10/6 10:24
      10/7 10:35
      10/9 9:12

      Business Response

      Date: 12/16/2024

      On behalf of Molina Healthcare of Ohio, I am responding to
      the complaint/review initiated by a member on 12/16/2024.
      Due to HIPAA requirements, we will not disclose personal health information
      (PHI) in this public response. Molina will have a dedicated representative
      directly contact the member to resolve this concern and answer any questions.
      Thank you for the opportunity to address this issue.

      Customer Answer

      Date: 12/24/2024

      Calls have CONTINUED despite my having taken the action and filling out the report they requested and submitting THIS COMPLAINT.

      ADDITIONAL HARASSING ROBOCALLS RECEiVED:

      12/24 12:14 TODAY

      12/23 9:08

      12/21 8:29

      12/20 8:43

      12/19 9:50

      12/18 9:20

      12/18 9:20 second call

      12/17 9:27

      12/16 8:28

      12/14 9:45

      12/13 9:33

      12/12 8:29

      12/11 8:59

      12/10 8:17

      12/9 9:12

      12/7 10:35

      Regards,



      *********** *****

    • Initial Complaint

      Date:09/23/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Molina healthcare has a rewards program. In this rewards program you get gift cards for completing certain doctor visits.

      I was sent a letter from Molina stating “for completing a postpartum visit I’ll receive a $100 gift card” I completed my postpartum visit and sent in a post card to Molina stating when and where I completed my visit. Molina said it would be 6-8 weeks before I received my gift card. I completed and sent in the postcard to Molina on May 6th.

      After the time frame was up and I did not receive my gift card I called Molina and asked why I had not received it. They said they would look into it and get back with me. They didn’t.

      I called again and told them my issue, the person I spoke with said they would follow up with the previous person and have them get back with me. They didn’t.

      I called yet again and explained the issue, they said they’d look into it. They didn’t.

      I called for the forth time explain yet again my issue and they said they needed to file my complaint with the department who was in charge of the gift cards and that I would receive my gift card within 30 days from that day.

      It has been 30 days and I still did not receive my gift card. I have made several attempts to resolve this issue with Molina with no avail. I looking for help for someone to get through to them so I can actually receive what they promised.

      Business Response

      Date: 09/24/2024

      On behalf of Molina Healthcare of Ohio, I am responding to
      the complaint initiated by a member on 09/23/2024.
      Due to HIPAA requirements, we will not disclose personal health information
      (PHI) in this public response. Molina will have a dedicated representative
      directly contact the member to resolve this concern and answer any questions.
      Thank you for the opportunity to address this issue.

      Customer Answer

      Date: 09/25/2024



      I have signed the authorization release form sent to me by BBB for this reason. I keep getting promises from Molina saying someone will reach out but they never do. 

      Regards,



      ******** ********

      Business Response

      Date: 09/26/2024

      On behalf of Molina Healthcare of Ohio, I am responding to the complaint initiated by a member on 09/23/2024. Due to HIPAA requirements, we will not disclose personal health information (PHI) in this public response. Molina will have a dedicated representative directly contact the member to resolve this concern and answer any questions. Thank you for the opportunity to address this issue.

      Customer Answer

      Date: 09/26/2024

      ***********

      This is clearly just an automated response. Can anyone actually contact me to just resolve this issue? 

      Regards,



      ******** ********

    • Initial Complaint

      Date:06/13/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      My wife and I had an insurance policy with Molina marketplace healthcare insurance. My wife had a heart procedure that required us to pay all of the deductible and all of the out-of-pocket expenses. All of her expenses for the remainder of the year were to be paid by Molina.

      On June 1, I started Medicare. Per instructions from the Marketplace, we enrolled in the policy together until the time I was to start Medicare, at which time my wife would remain on the policy for the rest of the year.


      Instead, what was done is that Molina terminated the policy and started my wife on a new one which would reset the deductible and out-of-pocket expenses. The "new" policy is the exact same policy we shared together, with the exact same name and coverage and the exact same member ID number.


      After multiple attempts to straighten out this matter, I have been told that nothing can be done. "This is just what happens."
      Despite multiple inquiries regarding how to proceed when one person begins Medicare and the other person does not, nothing was ever said about the other person having to restart the deductible and out-of-pocket expenses.

      Nothing was ever said about needing to have a new policy.


      In addition, as the "new" policy was being processed, my wife was without authorization from the pharmacy to fill her prescriptions and was told she did not have insurance.


      This unethical and immoral decision of Molina to handle things in this way is simply unacceptable.

      Business Response

      Date: 08/10/2023

      June 22, 2023

      Better Business Bureau

      BBB Dispute Resolution Team

      1169 Dublin Rd

      Columbus, Ohio 43215

       

      Re: Complaint ID # ********: ***** *******

       

      Molina has contacted the consumer directly and are unable to share further detail in accordance with HIPAA.

       

      Sincerely,

      Molina Healthcare of Ohio, Inc.

      Customer Answer

      Date: 08/11/2023

      [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 



      Complaint: ********



      I am rejecting this response because: Molina sent me a letter that did not address any of the issues of my complaint. They said absolutely nothing about resetting the deductible and out-of-pocket expenses even though we had already fulfilled them. They simply said they considered the case closed. Their heartless handling of our policy reveals their corruption and injustice and only served to prove my case. The issues are not one bit resolved. I called them to get an explanation about their response and the customer service person said he had no access to the letter they sent and was not able to help me. This company has to be the worst excuse for a legitimate business ever. Their weak response to the Better Business Bureau under the flimsy HIPAA blanket is totally unsatisfactory. Please alert the public about the dishonest practices of this company.



      Regards,



      ***** *******

    • Initial Complaint

      Date:10/06/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mom (******** ******* is a client of Molina and has a pain pump that we get filled to get her pain meds to her. She has not had her pump filled in over 2 months and we have been going around in circles trying to get answers and nobody is helping. She has approval letters and her medicine is with the pharmacy which is who they keep transferring us to and the pharmacy keeps apologizing as they can't do anything. I am her son and her caregiver and right now I am on the verge of getting lawyers or news stations involved as she is 75 and should not have to spend her whole day trying to get answers. She goes to a neuro spine clinic and they had filled the pump before and said they would be glad to take care of it but you guys keep turning it down. They said home infusion is who is supposed to do it now. Nobody can get us answers with this issue either. I want this resolved ASAP and want answers as to why this company is so difficult to work with.

      Business Response

      Date: 10/26/2022

       I am responding to the complaint initiated by ***** ******. Please find Molina's response attached. Due to HIPAA requirements, we will not disclose personal health information (PHI) in this public response. Molina's dedicated representative directly contacted the individual to resolve this concern and answer any questions. Thank you for the opportunity to address this issue.

       ***********

      Re: Compliant ID # ********: ******** ****** 

       Molina has contacted the consumer directly and are unable to share further detail in accordance with HIPAA. 

      Sincerely, 

       Molina Healthcare of Ohio, Inc. 



    Molina Healthcare of Ohio, Inc. is NOT a BBB Accredited Business.

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