We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hockey Club

Columbus Blue Jackets

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hockey Club.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/23/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’m a frustrated Season Ticket Holder (former) of the ******** Blue Jackets. I’m a local resident in the ***** District and purchased half season tickets in 2019 upon moving to the ***** District. We were so excited after the play-off run with the sweep of ***** ***!

    When we purchased our season tickets, the city of ******** was about to enact a 5% event sales tax to all ticket sales. As an incentive, the Blue Jackets decided to offer new season ticket holders the opportunity to wave the sales tax, by signing a 7 year renewal agreement. As long as we signed the agreement to renew our tickets for 7 years, we would be capped at a 4% annual increase on tickets and wave the 5% event sales tax for 7 years. We of course agreed, as we had an opportunity to lock in great seats in the club level C5.

    Fast forward to this season, as you are probably aware, they have decided to upgrade and create a new fan experience in the club level, however they are doubling the ticket prices in the sections C1-C6. We were given the option to either buy the higher priced tickets or they would relocate us to other areas of the arena. I’m still within my 7 year agreement for seats within C5 and I declined. I requested to maintain my seats that I had on the aisle and wished for them to honor their own 7 year agreement. My sales rep ***** ******* passed me off to the VP of Ticket Sales, ***** *******. I have traded vm’s and emails with ***** stating that they have my tickets held, and would be in contact soon…since March of 2024. It wasn’t until today, September 16th, only a few days before pre-season starts that he finally called to tell me that they are not going to let me keep my tickets within C5 without paying the higher price. I could either move to another section with lesser seats on the aisle or could buy into their new Diamond Cellar Club. It feels very unethical that they can make the rules, create a contract and then change them when they no longer meet their needs.

  • Initial Complaint

    Date:12/03/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid 2000.00+ for seasonal hockey tickets. Each match I am hassled, prevented or frustrated trying to retrieve my electronic tickets. I am required to get a CBJ hostess assistance (and she does not work weekends!).
    I want paper tickets. I want my seasonal access without interference. Customer Service is pathetic and unreachable. CBJ stole my 2000.00+ dollars and are not providing the tickets that was promised in this business transaction.

    Business Response

    Date: 12/08/2022

    Thank you for passing this along. I personally spoke with Mr. ******* on Sunday, 12/4 and explained the process of claiming his game tickets through our CBJ app. Mr. ******* has also been in touch with his personal Service Team Member and she has also explained this process to him as well. I believe we are in a good place with him at this time and he has an understanding on where to go in the app to claim his tickets. In addition, I also asked him to save my cell phone number in case he cannot get in contact with his rep, he now has a second person to call. 

    Thanks again and please let me know if you need any additional information or have any questions. 

    *****

    Customer Answer

    Date: 12/09/2022

    I accept the business's response to resolve this complaint.

Columbus Blue Jackets is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.