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Business Profile

Hotels

Comfort Suites East (OH187)

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The comfort inn has blood and dirty sheets and gave me a used room twice then got mad when i asked for refund.

  • Initial Complaint

    Date:10/28/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    I expect a formal apology for the behavior of the franchisee owner. His behavior should not be tolerated and although a refund was given, it doesn’t make up for his actions and they way I felt threatened.



    Business Response

    Date: 12/07/2023

    GM called BBB and left a voice mail stating that Corporate had taken care of the consumer by refunding his money and giving him additional points to resolve this complaint. 

  • Initial Complaint

    Date:07/10/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I stayed in the Comfort Suite located in Columbus Ohio on Scarborough Blvd. I am very disappointed and dissatisfied with my stay. On the day of check out I had left my purse and a few other personal items in my the locked hotel room due to an unexpected work emergency I had to rush and get to work. I’m a professional hairstylist so every penny I make counts. When I returned to the hotel to retrieve my items the lady at the front desk took me to my items and my purse was wide open with all of my money stolen out of it. $564 and would not help with information or run the cameras back. She acted very suspicious and at one point got angry with me for asking what I should do next about the situation. She then told me to leave or she would have to call the police. Please be aware of this place. I have filed a police report and I am currently waiting to take the next steps

  • Initial Complaint

    Date:02/01/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    nothin have changed in the matter I did not receive a refund for the false charges and claims made against me so I believe at this point a resolution has not been met

    Business Response

    Date: 02/17/2023

    MR ***** ****** booked a king size suit which accomodates 4 guests on 31st night. Instead of 4 guests he brought in additional 10 more guests who stayed that night. There was no additional room booked. Not only the 10 additional guests stayed in the facility but also used other amenities of the hotel like swimming pool and breakfast area. They had a birthday party on 31st night which is not permitted in the room at all and also which the hotel staff was never informed of. It was too loud and other guests were complaining about the loud noise.   We have attached the pictures .   There are more pictures taken but this document submission allows us to submit 4 pictures. We can provide rest of the pictures when requested.

    Business Response

    Date: 02/22/2023

    There won't be any refund to the customer who has had bad history with our hotel in the past.

    1) On ontober 10th , Mr ****** had rented the room. Our housekeepers found out that he or his partner had smashed the TV.  We charged him only $200.00, but it costed us $415.00 to replace the TV.

    2) On 31st night when he came for check in, it was his broken credit card which got stuck ion the Card presssing machine and we had to replace that at out own cost.

    We will stand by our policies and will not refund this guest.

    Thanks,

    Comfort Suites Columbus

    Customer Answer

    Date: 02/22/2023

    how does a bank card have to do with them making a false claim stating that the room was damaged: an that's why the money was taken

Comfort Suites East (OH187) is NOT a BBB Accredited Business.

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