Complaints

This profile includes complaints for Nationwide's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Nationwide

  1 Nationwide Plz Columbus, OH 43215-2226

  
• 

  Nationwide

  280 N High St Columbus, OH 43215-2537

  
• 

  Nationwide

  1000 Yard St Bldg H Grandview Heights, OH 43212-3905

  
• 

  Allied Insurance

  3204 Vassar St Bakersfield, CA 93306

• 

  Nationwide

  3 Nationwide Plz Columbus, OH 43215-2410

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nationwide has failed to provide full coverage for damages to the roof. Attempts to resolve this matter have failed.

  Customer Answer

  Date: 06/16/2025

  From: Navid Nia <[email protected]>
  Date: Mon, Jun 16, 2025 at 1:39 PM
  Subject: Complaint ID: 23451634
  To: <[email protected]>
  Cc: Navid Nia <[email protected]>
  
  
  
  
  Please see attached PDF file:
  
  
  
  
  
  
  To: Nationwide
  
  
   
  
  
  Complaint ID number: 23451634
  
  
   
  
  
  I authorize:
  
  
   
  
  
  1.   The business or professional named above to release to the Better Business Bureau (BBB) any records or information related to the complaint I filed with the BBB so that the BBB, at my request, may assist in the resolution of my complaint;
  
  
  2.   The BBB to use or disclose any records or information related to my complaint to the business or professional named above the extent necessary to assist in the resolution of my complaint; and I understand that:
  
  
  3.   I may revoke this authorization by giving written notice to the BBB;
  
  
  4.   If I revoke this authorization, then the BBB will no longer be able to proceed with its efforts to assist me in resolving my complaint;
  
  
  5.   The authorization to disclose or use my information for non-research purposes expires upon closing of my complaint;
  
  
  6.   A photocopy of facsimile of this authorization will be valid.
  
  
   Navid Keshavarz-Nia  06/16/2025                              .
  
  
  Signature & Date
  
  
   
  
  
  Navid Keshavarz-Nia_____________________________
  
  
  Printed Name
  
  
  _____________________________________________________________Relationship (If the person signing the release is not the complainant, please state the relationship to the complainant.)
  
  
   
  
  
  PLEASE NOTE: All complainants 18 years or older must sign this authorization, unless they have a guardian, personal representative or are incapacitated. If so, the signer must submit written proof of his/her authority to act for the complainant. A parent or guardian must sign on behalf of a minor, except for an emancipated minor or where law allows a person under 18 to consent to health care treatment without the consent of a parent or guardian.
  
  
   
  

  

  Business Response

  Date: 06/18/2025

  Good morning,

  Please find attached our response to Mr. Nia's complaint.

  Thank you,

  Christine

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ****** *** learned on May 15, 2025 that my Nationwide Automobile policy was cancelled on May 03, 2025. I agreed for document preferences to be postal and e-mail. Nationwides letter stated they will not renew my policy for the reasons: Nationwide claim# ******-GP-1 on 11/06,2023 and claim# ******-GQ-1 on 11/07/2024, both at fault. I didnt initiate claim# ******-GP 11/06/2023:

  I question the thoroughness of the investigations of these accidents and collision estimates. I was straightening and backing my car into a bank's parking lot two way single lane when vehicle 2 bumped my vehicle on the corner of the bumper area. My vehicle beeps loud even when a human is in close proximity while in motion. Nationwide states a $3,777.13 payout for scratches on claim# ******-GP. I was not at fault of this accident. Claim# ******-GQ 11/07/2024: I was into the left turn, vehicle 2 was at a distance then speeded up to pass before I completed the turn. The vehicle was previously damaged at the drivers side and the passengers side.

  While I was talking with a Nationwide representative, the driver of vehicle 2 and I acknowledged that we were not injured. ***** E ****** filed USAA claim# *********-805 on 11/07/2024. I expected a Nationwide adjuster to assess the damage to both vehicles and determine who was at fault. A thorough investigation is needed. Numerous pictures of both vehicles were sent. I didnt get the response and updates expected of Nationwide regarding this accident.

  Additionally, there is a claim on my record dated 04/10/25 for a tow. I had a tire inflated, not a tow. Collision Estimates claim# ******-GQ: The ******** payout need auditing and corrected. There seems to be an overlap on "unrelated Prior Damages". Inaccurate fault, pay-out and claim information on ***************** Loss Underwriting Exchange (C.L.U.E.) that is being used to crank out auto insurance quotes is affecting my ability to get my 2022 ***** passport insured reasonably.

  Customer Answer

  Date: 06/09/2025

  From: Brenda Fox <[email protected]>
  Date: Fri, Jun 6, 2025 at 8:20 PM
  Subject: Fw: Emailing BBB Nationwide .pdf
  To: [email protected] <[email protected]>
  
  
  
  
  
  
  
  
  Sent from AT&T Yahoo Mail on Android
  

  
  

  Customer Answer

  Date: 06/09/2025

  Accident on November 6 , 2023: The above photo shows the scratch on vehicle one, (Honda 2022 Passport). 

  

  Business Response

  Date: 06/12/2025

  June 12, 2025

  Catherine McLaughlin
  Dispute Resolution Team
  Better Business Bureau Serving Central Ohio
  1169 Dublin Road
  Columbus, OH 43215-1005

  
  BBB Complaint #: 23413779 Complainant Name: Brenda Fox
  Policy #: 6139V002615
  Coverage Type: Auto Claim #: 199158-GP and 140086-GQ Company Name: Nationwide Mutual Insurance Company OCR Ref #: 3654527

  
  Dear Catherine McLaughlin:

  
  We are in receipt of your correspondence regarding the above noted file for Ms. Fox. We appreciate the opportunity to review and address her concerns.
  199158-GP – Date of loss: 11/6/2023

  
  Nationwide received notification of this claim on November 6, 2023. Following a liability investigation, which included statements from both parties, Ms. Fox was found at fault for the loss. Nationwide accepted liability and facilitated repairs of the damage to the third-party vehicle at GP1 Collision of Columbia. Nationwide’s responsibility is to restore vehicles to their pre-loss condition. Included in the property damage payment was the cost of the rental vehicle, which was provided to the third-party while their vehicle repairs were underway. The total cost of the vehicle repairs and rental combined was $3,777.13. We are not able to adjust or amend the liability decision or payments issued. Additionally, Ms. Fox was notified of the liability decision at the time of the claim handling.

  
  140086-GQ – Date of loss: 11/7/2024
  Nationwide received notification of this claim on November 7, 2024. Following a liability investigation, which included statements from both parties and review of a police report, which indicated Ms. Fox failed to yield right of way, Nationwide accepted liability for this loss.

  
  Regarding the unrelated prior damage, Ms. Fox was involved in another accident on 10/1/2024, where her vehicle sustained damage to the right front bumper. Ms. Fox was not at fault for that accident and Nationwide issued payment for the damage. Regarding the November 2024 loss, the estimate for her vehicle damage totaled $5,165.44. A payment of $938.52 was issued to Enterprise for the rental vehicle Ms. Fox utilized while her vehicle was under repairs. Joe Hudson Collision was aware of both losses and estimated the damage accordingly.

  
  Nationwide underwriting guidelines allow for any driver on an automobile policy to have one paid at-fault accident within a three-year experience period. As Ms. Fox has had two paid at-fault accidents within a three-year experience period, November 6, 2023 and November 7, 2024; therefore, she is no longer eligible for coverage under Nationwide’s automobile policy program. The policy was set to non-renew effective May 3, 2025. As the non-renewal date of the policy has already passed, and Ms. Fox’s loss history is no longer eligible for our program, we are unable to offer to retain her policy.

  
  Claim 428120-GQ from April 10, 2025, was filed under Ms. Fox’s Roadside Assistance (RSA) coverage and includes coverage for towing and labor services. It is not uncommon for the notice of loss to simply indicate “Tow.” The RSA claim was not a factor of the non-renewal.

  
  We understand this is not the outcome Ms. Fox was hoping for. We take customer service very seriously and appreciate having had the opportunity to review her concerns.

  
  If there are attached documents, they may include the redaction of personal and private information that is not relevant to the complaint. If there are questions or if you require future assistance, please contact our Customer Relations Coordinator, Corinne Roeun at 614-435-1603 or by email at [email protected].

  
  Sincerely,
  Erin Apostalides
  Erin Apostalides
  Specialist, Regulatory Solutions

  Customer Answer

  Date: 06/13/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 23413779
  
  
  
  I am rejecting this response because: 
  I was not informed by an adjuster nor claims agent of the any details of accident reports or analysis. I was  referred to my account online. Only a progress report, nothing else. I vehemently disagree with the claim that nationwide did any investigation on claim# 199158-GP-1. which I did not file the claim. At this point I need copies of Nationwide adjusters reports, photos and estimates for claims 199158-GP-1 11/06/2023 and 140086-GQ-1 11/07/ 2024. The errors that Nationwide reported to the database used by insurance agencies is causing me grief at paying $849.00 a month for automobile insurance coverage. 
  
  Regards,
  
  
  
  Brenda Fox

  

  Business Response

  Date: 06/23/2025

  June 23, 2025

  Catherine McLaughlin
  Dispute Resolution Team
  Better Business Bureau Serving Central Ohio
  1169 Dublin Road
  Columbus, OH 43215-1005

  
  BBB Complaint #: 23413779 Complainant Name: Brenda Fox
  Policy #: 6139V002615

  Coverage Type: September 25, 2008 Claim #: 199158-GP and 140086-GQ Company Name: Nationwide Mutual Insurance Company OCR Ref #: 3654527

  
  Dear Catherine McLaughlin:

  
  We are in receipt of the additional correspondence and the rejection received from Ms. Fox on June 16th.

  
  Regarding claim number 199158-GP with a date of loss of November 6, 2023, we respectfully disagree with Ms. Fox’s allegation that she was not informed by an adjuster nor claims agent any of the details of the accident reports or analysis. The adjuster, Kierra Curry, spoke with Ms. Fox on November 21, 2023. The two had an 8-minute-long conversation. During the conversation, Kierra advised Ms. Fox that the bank did not have a camera on the side of the parking lot where the accident occurred. Kierra went on to explain that Ms. Fox was found at fault for the accident after she secured statements from both parties and reviewed the points of impact on both vehicles. Ms. Fox’s vehicle was damaged at the front, near the headlight, while the other vehicle was damaged on the driver’s side door.

  
  Ms. Fox advised that was interesting and went on to state, “right exactly, okay, yeah, that makes sense…yeah, she didn’t realize I wasn’t quite finished maneuvering.” Ms. Fox went on to thank the adjuster for investigating and commented that our investigation was quick compared to most companies.
  

  
  The adjuster and Ms. Fox also discussed her repairs. She advised she initially was set up with Joe Hudson, which was formerly Dick Smith, but she switched to Caliber Collision because Joe Hudson had some “really bad reviews.”

  
  Regarding claim number 140086-GQ with a date of loss November 7, 2024, the adjuster emailed Ms. Fox on November 12, 2024, and advised that Nationwide accepted liability for the accident she was involved in. The adjuster also advised that the other driver received medical treatment, and we would handle their bodily injury claim as well. As previously mentioned, the police report listed Ms. Fox at fault. We have included a copy of the police report with this response, as well as a copy of the email sent to Ms. Fox by the adjuster. Aside from estimates on Ms. Fox’s vehicle, which she would have received from the body shop, we are not able to provide Ms. Fox with any of the other documents she requested as that is part of our claim file, which is considered Nationwide work product.

  
  If there are attached documents, they may include the redaction of personal and private information that is not relevant to the complaint. If there are questions or if you require future assistance, please contact our Customer Relations Coordinator, Corinne Roeun at 614-435-1603 or by email at [email protected].

  
  Sincerely,
  
  Erin Apostalides
  Specialist, Regulatory Solutions
  Enclosures

  Customer Answer

  Date: 06/27/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 23413779
  
  
  
  I am rejecting this response because: 

  Regarding claim number 199158-GP with a date of loss November 6, 2023: I respectfully disagree with Nationwide that Kierra Curry did her due diligence in investigating claim number 199158-GP as an auto accident insurance adjuster. I was not informed in conversation with Kierra Curry of any evidence nor assessment of damages to my vehicle nor to the other vehicle as it relates to the site and infrastructure of the location. I mentioned first the possibility of getting camera footage from Synovus bank, which was the location of the accident and Publix Super Market which is located across the parking lot from the bank. Ms. Curry did state that the bank did not have a camera focused on the parking area of the accident. There is an entry to the bank from that parking area. I’m awed. Both cars had scratch damages to front end. My vehicle was scratched at the front as said and the other vehicle was scratched at the front about seven to thirteen inches from the headlights. Not at the driver’s door. I was backing in, parking, maneuvering my vehicle. Listen to the recording where I made an attempt to explain both vehicle position at bump.
  
  
  Regarding repair of claim number 199158-GP with date off loss November 6, 2023: I did not file this claim. I did not Sumit the claim for repair. I take responsibility for the poor judgement I made of the other party at the time of the accident. I got out of my vehicle with ID and insurance information in case it was needed. The other party exited their vehicle with a child we both inspected our vehicles, I handed her my information and waited for hers, she said her husband was in insurance and about that time he called. We both acknowledged that we had scratches. He stated, I’m in insurance and that he’ll take care of it, that I didn’t have to do anything. I took that to mean that the cost of repair would be less than their deductible. I didn’t think my vehicle repair would cost more than my five hundred dollars deductible. It is common to not get insurance involved with minor damages. The white paint from the other party’s vehicle washed off pearl blue Honda in a car wash and the thin four inch crack filled with what appeared to be wax. The damage was not visible anymore. I read them wrong.
  Kierra Curry was encouraging about repairing my 2022 Honda Passport. Sine the other filed claim number 199158-GP I did get an estimate from Caliber Collision, however, just an estimate. The damage was too minor. I don’t see any evidence that Ms. Curry investigated and evaluated this claim on my, your policy holder to the best of what should have been her ability. The $3,777.13 plus the unrelated charges of $2,824.75 added to Claim number 140086-GQ-1 for Claim number 199158-GP Nationwide paid out proves there was no comprehensive investigation, evaluation nor estimate completed in this case. 
  
  
  Regarding claim number 140086-GQ with a date of loss November 7, 2024: I agree that I was at fault for the left turn technically. I received a letter from USAA United Services Automobile Association on December 02, 2024 regarding Policy holder Julio E Garces for claim number 015825096-805 date of loss November 07, 2024. The letter stated “We haven’t been able to contact you regarding the following accident and need additional information to conclude our investigation”. I called Nationwide to confirm that only one person one driver filed for medical treatment. The trooper said I was technically at fault. A pay out of $6,103.96 solely for claim number 140086-GQ is an error.
  
  
  The Comprehensive Loss Underwriting Exchange (C.L.U.E): The Nationwide has reported in this database need adjusting. I just paid Progressive Automobile Insurance another eight hundred forty two dollars eighty cents ($842.80) for June 20 2025 to July 20, 2025, one month. I paid $849.00 for coverage May 20th 2025 to June 20th. I don’t drive in a way to justify paying over $800.00 a month for automobile insurance. I didn’t abuse my privilege with Nationwide to deserve unsuitable ending.
  
  
  Sincerely,
  Brenda Fox
  
  
  
  Regards,
  
  
  
  Brenda Fox

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a Nationwide home and auto customer for 20 years.

  In March, I needed a new roof due to hail and wind damage. I had 5 roofers out all saying the same thing, hail and wind damage. 2 of the roofers sent photos to the agent, Mr. ****. An engineer came out and made a report, which I have not seen. He sent the report to Mr.**** in claims.

  I spoke to 2 agents, **** ****** and ***** ****. I have been told for several weeks by Mr. **** that he is still looking over the engineer's report.

  Nationwide issued me a check for $160.59! which I sent to the Insurance Commissioner of Mississippi.

  Nationwide keeps dragging this out, not wanting to pay. I have contacted an attorney, hoping that would help my claim. The purpose of insurance is to use it when needed. I am 75 years old and should not have to go through this after being a customer and maybe using Home 1 time.

  

  Business Response

  Date: 05/30/2025

  *****************
  Thank you for your recent inquiry regarding the above-referenced claim filed by Ms. Glenda *******. We appreciate the opportunity to respond to her concerns and provide additional context regarding the handling of her claim. At Nationwide, we value our policyholders and take pride in delivering fair and thorough claims service. We especially recognize and appreciate Ms. *******’s loyalty as a customer of over 20 years and understand the frustration she has expressed throughout this process.

  
  This claim was filed under a Mississippi Homeowners policy underwritten by Nationwide General Insurance Company (Nationwide). The reported date of loss was March 16, 2025, and the claim was initiated the same day under claim number *********. Ms. ******* reported hail and wind damage to her roof following a storm event. She also noted water stains in her bedroom as a result. In response, we promptly initiated an investigation, which included multiple site inspections and ultimately a third-party engineering evaluation by EFI Global. The decision to engage an engineering firm was made due to conflicting assessments from various contractors regarding the extent and cause of the damage.

  
  The initial inspection noted one windstorm-damaged shingle which had caused interior damage to the bedroom ceiling. It was determined that a repair was warranted. No hail damage was identified to the roof itself; however, there was hail damage to the gutters and rain cap. Ms. ******* disagreed with the decision, as she had two roofers inspect the roof, both of whom confirmed hail damage. She requested that the claims associate speak with one of those contractors and asked for a reinspection by a different inspector.

  
  The claims associate spoke with Ms. *******’s contractor, who advised that the roof was damaged by hail, with punctures in the shingles due to impact. He indicated he would submit photos for review. A reinspection was set up with a different inspector. The reinspection identified two additional shingles with wind damage. There was no additional damage identified on the exterior elevation, and no hail-related damage was found. The roof surface exhibited significant granule loss and blistering.

  
  The claims associate contacted Ms. ******* to review the findings of the second inspection. She expressed concern about not receiving approval for a full roof replacement, especially given her long-standing policy and the opinions of multiple contractors. The associate explained that due to inconsistencies in the submitted photos and inspection findings, Nationwide would proceed with an engineering evaluation to ensure a fair and accurate assessment.
  The engineering inspection was completed by EFI Global. Their report concluded that the asphalt shingles on Ms. *******’s roof did not sustain functional damage from hail. While minor cosmetic hail impacts were observed on metal components such as gutters, downspouts, and roof vents, these impacts did not impair the functionality of those components. The report further noted that the granule loss observed on the shingles was consistent with natural aging and inadequate attic ventilation, rather than storm-related damage. Based on these findings and the terms and conditions of Ms. *******’s policy, coverage was extended for the cosmetic damage to the metal components. This resulted in a payment of $160.59, which reflected the covered damage after application of the policy’s $2,500 deductible.

  
  We acknowledge that the time taken to resolve this claim exceeded expectations. Much of the delay was due to the need for clarification from the engineering firm to ensure that all potential damage was properly evaluated and that our coverage determination was accurate and complete. We regret any inconvenience this caused Ms. *******.

  
  We are also aware that Ms. ******* has already replaced her roof and that doing so required her to withdraw funds from her retirement savings. We empathize with the financial burden this has placed on her. While we must adhere to the terms of the policy and the findings of our investigation, we remain open to reviewing any new or additional information that Ms. ******* or her representatives may wish to provide.

  
  Nationwide is committed to fair, timely, and compassionate claims handling. We appreciate the opportunity to address this matter and hope this response provides clarity regarding the steps taken and the rationale behind our coverage determination.

  
  If there are any questions or if further assistance is needed, please contact our Team Lead, ****** *******, at ###-###-#### or by email at **********************.
  
  Sincerely,
  ***** ******
  Specialist, Regulatory Solutions
  Enclosure(s)

   

  Customer Answer

  Date: 06/03/2025

  Nationwide said they sent 2 engineers out. NO the first was not an engineer,  he advised me he just took pictures, so I requested a reevaluation.

  I have contacted an attorney. There is no need for this to continue dragging on because a dishonest company does not honor a customers claim.

  
  

• Initial Complaint

  Date:05/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Referencing: Claim number ******GQ Policy: 78 42 HR ******

  I, **** *****, filed a claim due to hailstorm and wind on March 2, 2025 for my residential address at **********************************************. Contacted Nationwide representative ******* ********* with the claim and issued Nationwide's inspector to come out to work with ****** Roofing Contractor. I requested with Nationwide and Nationwide sent an inspector of their choice.

  When the inspector arrived with the contractor and inspected the damages on my property, they found excessive hail and wind damages and a lot of shingles scattered all over the property. When the inspector finished, he concluded that I needed a new roof. The inspector found damages on the 2 sheds located in the backyard and in the patio. He mentioned he does not make the decisions but will provide the information to Nationwide's adjuster. I did not hear from anyone at Nationwide for 15 days.

  Nationwide called me that they had the results from the inspector saying that they will be removing 103 repairs on the roof. I do not agree with the results because my whole roof is damaged. I have at least three leaks since my claim. It's not acceptable and need a reevaluation with a new licensed adjuster.

  ******* from Nationwide was being very aggressive over the phone and disrespectful by hanging up and saying I do not have any right. I felt discriminated because of my language barrier. I spoke to the supervisor and was acting the same way aggressive and disrespectful and not wanting to help on my claim. I felt like they were ignoring the issue for which I am paying monthly for.

  They said they were going to send an engineer/architect, but I didn't agree or accept because I asked for the licensed adjuster.

  They said they were going to send an adjuster recently after 4 weeks and still have not heard from them.

   

  Customer Answer

  Date: 05/22/2025

  From: '*********, ********' via Dispute Resolution - Shared Inbox <********************************************************>
  Date: Tue, May 20, 2025 at 9:55 AM
  Subject: [secure] Re: **** *****
  To: ******************************************************** <********************************************************>
  
  
  
  
  Truist Data Risk Classification: [-Private-]
  
  
  
  
   
  
  
   
  
  
  ******** *********
  
  
  Relationship Banker / Truist
  
  
  **********************************************
  
  
  Office: ************
  
  
  NMLSR# *******
  
  
  ********************************************************
  

  

  Business Response

  Date: 05/28/2025

  May 28, 2025

  Better Business Bureau Of Columbus Ohio ************************************** DOI File #: ******** Complainant Name: **** *****
  Insured Name: **** & **** *****
  Inception Date: 04/04/2013 Policy #: 7842HR048661 Coverage Type: Dwelling Claim #: 363557-GQ Company: Nationwide Mutual Insurance Company NAIC #: ***** OCR Ref #: *******

  Dear ********* **********:

  We are in receipt of your correspondence dated May 22, 2025, as it pertains to your file number referenced above, and the complaint submitted by **** ****** We appreciate the opportunity to review and address Mr. ****** concerns.

  On March 10, 2025, a claim was filed under Mr. ****** Texas Nationwide Mutual Insurance Company (hereinafter Nationwide) policy for potential windstorm related roof damages occurring to his residence on March 2, 2025. On March 19, 2025, a third-party company completed an inspection of the residence. On April 1, 2025, after reviewing the inspection results, we completed an estimate and released payment to Mr. ****** We also issued a partial coverage denial letter to Mr. ****** due in part to the presence of hail damage which was not associated with the reported date of loss.
  
  Due to ongoing concerns about our evaluation, we requested an inspection by an Engineering firm; however, the representative from the Engineering firm was declined access to the property by Mr. ****** On behalf of Nationwide, we regret the service Mr. ***** received to date has not met his expectations. We respectfully request the cooperation of Mr. ***** with our pursuit of this inspection so we may continue to evaluate his claim.

  We appreciate your inquiry and the opportunity to address these concerns. We take customer service very seriously and continuously strive to improve our service. If there are attached documents, they may include the redaction of personal and private information that is not relevant to the complaint. If there are questions or if you require future assistance, please contact our Customer Relations Coordinator, ********* ******* at ************** or by email at ***********************************

  Sincerely,
  **** ******
  Specialist, Regulatory Solutions
  Personal Lines Operations

   

  Customer Answer

  Date: 06/02/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23345212
  
  I am rejecting this response because: They are denying sending a Texas Licensed Adjuster. I do not need an engineer. I need to replace my roof ASAP. My roof is heavily damaged causing 2 leaks that I see. If they keep waiting there will be more damage inside my home.
  
  Regards,
  
  **** *****

• Initial Complaint

  Date:05/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing as the Durable Power of Attorney (DPOA) for my father, ***** ****, in regard to a property damage claim filed on February 14, 2025, for an incident that occurred on August 30, 2024.

  ***** **** has been insured with Nationwide since 1972, and has always maintained his home responsibly.
  

  
  In January 2023, my father was formally diagnosed with dementia. I submitted the claim solely on behalf of ***** ****, as his wife, **** ****, has not resided at the insured address for some time and had been removed from the policy accordingly.

  Despite this, the issued claim check in the amount of $28,000 was made out to “***** and **** ****.”
  
  We are now unable to endorse or deposit the check, as **** **** is no longer in contact with our family, and we have no ability to secure her cooperation.

  I have notified Nationwide of this repeatedly, yet have been told that the check cannot be reissued in ***** ****’s name only. This is particularly frustrating as a prior insurance check for roof repairs was correctly issued solely to ***** ****.
  

  
  Due to this avoidable issue, my father is now living in unsanitary conditions — including a persistent sewage smell — because the funds required for repairs remain inaccessible. As a long-time customer of Nationwide and a vulnerable senior, this situation is unacceptable and potentially dangerous to his health.

  
  
  I am formally requesting:
  
  Immediate reissuance of the claim check in the name of ***** **** only
  
  A formal explanation as to why **** ****'s name was included despite her removal from the policy
  
  A commitment to prevent such errors in future claim handling

  

  Business Response

  Date: 05/20/2025

  This letter is in response to the inquiry filed with your office by complainant, *****
  ***********. We appreciate the opportunity to review the complaint and would like to
  address her concerns.
  
  This loss is reported to have occurred as a result of structural damage found to
  insureds, **** and ***** ****** property. The damage was assessed, a repair
  estimate was written, and settlement payment made payable to both **** and *****
  **** was issued.
  
  ***** ****** Power of Attorney (POA) has requested that payment be reissued in Mr.
  ****** name solely. We advised her both parties were listed as named insureds on the
  policy at the time of the loss and both would need to be listed on the settlement check.
  
  We take every complaint seriously at Nationwide. After careful review of this claim, our
  decision remains unchanged. Nationwide’s issuance of the settlement payment will
  remain in the name of both named insureds. We understand this is not the resolution
  Mrs. *********** hoped for in this situation. If she submits documentation not
  previously shared that she believes may be supportive of her request, it will be reviewed
  for consideration.
  
  If there are attached documents, they may include the redaction of personal and private
  information that is not relevant to the complaint.

  If there are questions or if you requirefuture assistance, please contact our Customer Relations Coordinator, ********* *******
  at ###-###-#### or by email at **********************.
  
  Sincerely,

  **************

  ***********

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought Wellness Exam and labwork coverage for 3 cats with Nationwide Pet Insurance. I had 3 wellness exams performed for each one. ALL of the paperwork, the invoices, the documentation from the vet office, etc. ALL stated that each one had a WELLNESS exam performed. Only 1 cat's exam and labwork was reimbursed. The first one was NOT because Nationwide decided to change the claim to an ILLNESS related claim which is not in their policies, simply because the first cat was prescribed Gabapentin after discussing the fact that I didn't know IF she had pain or whether she was just old and grumpy. The vet offered the prescription so that we could use it for her as well as the other cats for their future exams and shots and labwork and if the first cat felt less anxious then great. I took it. They did this fraudulently.

  I've spoken to SEVERAL customer service people at NW and the first one told me that they needed "clarification" from the doctor on why she prescribed it and that it WAS a wellness exam. The doctor wrote a letter stating exactly that. I sent it to them. THEN, they denied it because she is overweight, but ALL of the cats are and the second cat who's claim WAS reimbursed who is also overweight and her medical records state that. NW picked through the first cat's medical records and FALSLY CHANGED her visit claim to an illness visit based on her medical diagnoses that she has on record *she is 15, so basically she has "pre existing" conditions that we discussed.

  The second cat also had things discussed, but yet they paid hers! The ONLY reason they denied the first cat was because a medication was prescribed! NO WHERE in their policy does it state that a wellness visit can be changed to something NOT covered so that they can deny a claim, and NO WHERE in the policy does it state that that is a reason NOT to cover the exam or annual blood work! I'm not asking them to pay for medication even! They are complety fraudulent and their entire CS team IS rude!

  

  Business Response

  Date: 06/05/2025

  *************

  We are in receipt of your follow up email dated May 29,2025 requesting additional information related to the above referenced claim.

  
  The claims for Zoe and Katze differ as Katze’s did not include a prescription for a medical treatment (gabapentin). The records received on March 26,2025 for Zoe indicated that the gabapentin was prescribed for pain. The notes indicate “Medications Prescribed: gabapentin 100mg as needed for pain. Discussed other options for pain control – NSAID and Solensia”. “Gabapentin 100mg” was noted on the invoice and the quantity was listed as “30”.

  
  On April 24, 2025, an additional record was sent in by Ms. ****. It appears that there was a note added on April 18, 2025 that stated “Discussed with the owner that wellness labwork would be done today and that Gabapentin was dispensed, not for illness or injury, but so that she held still while having blood drawn. She is NOT on Gabapentin as a medication long term.”

  
  As a compromise settlement to resolve this for Ms. ****, the claim has been reprocessed providing an additional $140 in wellness benefits.
  
  If there are attached documents, they may include the redaction of personal and private information that is not relevant to the complaint.

  If there are questions or if you require future assistance, please contact our Customer Relations Coordinator, ********* ******, at ###-###-#### or by email at ***********************

  Sincerely,

  ******* ******

  Claims Director

• Initial Complaint

  Date:04/30/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My agent made errors in adding and deleting coverage on policy. I have emails proving it was done incorrectly. I spoke to a woman at Nationwide who was going to gather all the information, contact me so we could make sure were done accordingly and not one word.

  My agent sends information that takes a pro to weed through. I have since cancelled policy. There is a balance due which i have no issue paying but not until I verify things were done correctly.

  I have the emails to prove of these changes.
  The reason why I have had to go this route for communication, the phone numbers agent provides throws me back to their office. He stated to call after hours. This always responds closed. Not one single number provided or found online allows me to get to a LIVE person at Nationwide.

  

  Business Response

  Date: 05/19/2025

  *************
  Thank you for the opportunity to address the concerns from Ms. ****** regarding her Nationwide Auto policy.

  The agency has the first right to service their customers' files. When a customer calls our Service Center, the IVR checks the agency preference and routes the call to either the Service Center or the agency office. If the customer calls back after being routed to the agency, the IVR recognizes the return call and connects them to the Service Center promptly, informing associates to assist. Otherwise, the customer is routed to their agency.

  On March 27, 2025, Ms. ****** and her agency contacted our service center about the balance due. The agency inadvertently left Comp, Coll, and Rental coverages on the 2007 Ford. The policy was corrected, effective February 17, 2025, and the balance due adjusted to $344.18. Updated notices were mailed to Ms. ******. Enclosed is a policy breakdown, outlining the changes made to the policy, and the calculation of the balance due for reference.

  If there are attached documents, they may include the redaction of personal and private information that is not relevant to the complaint. If there are questions or if you require future assistance, please contact our Customer Relations Coordinator, ********* ******, at ###-###-#### or by email at ***********************

  Sincerely,
  ****** *****
  Specialist, Regulatory Solutions Enclosure(s)

  Customer Answer

  Date: 05/20/2025

  **************
  I will compare their attachments to my emails. It is not just one vehicle. Might take a day or two to pull and go through them all. 
  
  Their phone system dies not work that way. It's been tried. Their rep was supposed to gather all information and return with a call. Never happened. 

• Initial Complaint

  Date:04/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got into an accident in my vehicle by hitting a deer on the highway on November 4, 2024. I have full coverage insurance and used their preferred collision repair location [***** ****** ****** *********] in Allentown PA.

  It has been a horrible experience and had to return my car about 6-7 times because there was electrical problems causing dashboard warning lights to engage. After they couldn’t figure out the problem after 2-3 months of returning the car to the collision center so my car was transported to a *****, and they resolved the check engine light problem. While it was there I mentioned to ***** that there was a bad chemical smell coming into the cabin and ***** discovered that they released the car to me with an engine coolant leak; of which had to be repaired by *****.

  
  
  Now it is April 27th, 2025 and with the warmer weather I noticed the air conditioning is not working. My car is a 2024 ***** Civic that had zero problems prior to the accident. I emailed the regional manager, original claim agent, the complaint department on 4/24/25, and called the claims department on 4/25/25 and still have not heard back from anyone.

  My car is practically new and shouldn’t be dealing with this continuous problem the original damage and cost of repairs and rentals exceeded the 60%-70% value of my car and have returned the car several times for repairs; my insurance company seems to be behaving very shady with my claim and now are refusing to resolve my problem.

  I shouldn’t have to be without air conditioning or be responsible for the cost of repairs if the damage is discovered to originate from the accident.

  

  Business Response

  Date: 05/08/2025

  *********************
  
  We are in
  receipt of your correspondence dated January 19, 2024, as it pertains to your
  file number referenced above, and the complaint submitted by ******* *****. We
  appreciate the opportunity to review and address Mr. *****’s concerns
  about the repair of his 2024 ***** Civic. 
  
  We
  have identified the need for additional repairs to be completed on Mr. *****’s
  vehicle, related to the above loss. Our On Your Side Auto Repair Network
  facility, ****** ****** *********, has been provided with recommendations on
  how to proceed with addressing the outstanding repair concerns, and a rental
  vehicle will be supplied during this subsequent repair process.
  
  On
  behalf of Nationwide, we regret the service Mr. ***** received to date did not
  meet his expectations. If he encounters any other issues related to this matter,
  we ask him to make us aware of the situation so further assistance can be
  provided.
  
  If there are attached
  documents, they may include the redaction of personal and private information
  that is not relevant to the complaint. If there are questions or if you require
  future assistance, please contact our Customer Relations Coordinator, ******* ******** at ###-###-#### or by email at ***********************
  
  Sincerely,
  **** ******
  
  Specialist, Regulatory Solutions
  Personal Lines Operations

  Customer Answer

  Date: 05/09/2025

  Thank you for your response; but this does not help me with my situation and concerns. ****** ****** ********* failed to repair my car, I question the qualifications of the person that rebuilt my car.

  After so many basic mistakes, why is Nationwide dismissing any other potentially major issues that will only be discovered? Unless the exterior body parts are removed and inspected and/or worse I or anyone else that’ll own this car unfortunately gets into another accident and I/they are not adequately protected from a front end collision.

  It is not the first instance of poor craftsmanship and I quite frankly don’t think that they were thus far meticulous enough to ensure that they professionally repaired what is not in plain sight. Is there any guarantee that the mechanic that working on my car didn’t make further mistakes when welding and/or attaching replacement parts back on to my car?

  ***** already previously discovered that there were many items not to industry standard and loose nuts/bolts etc. I do have the video to prove it, something as simple as the ambient temperature outside was messed up! On a 79 degree day my dashboard was reading 115 degrees.

  How can Nationwide continue to vouch for major safety repairs after so many examples of failures?
  
  
  
  Regards,
  
  
  
  ******* *****

  

  Business Response

  Date: 05/15/2025

  ************
  We are in receipt of your follow up correspondence dated May 9, 2025, as it pertains to your file number referenced above, and the complaint submitted by ******* *****.

  
  Based on the scope of the damage, Mr. *****’s 2024 ***** Civic has been deemed repairable. The recent repair concerns associated with the air conditioning system have been addressed. We understand Mr. ***** has concerns regarding potential future repair-related issues; however, it is not reasonable to complete a teardown of the vehicle to verify the validity of the repairs. Additionally, the dealership has communicated their sign off that they see no outstanding issues with the vehicle at this time. If an additional issue associated with this loss arises, we will address the issue via the On Your Side Auto Repair Network warranty.

  
  If there are attached documents, they may include the redaction of personal and private information that is not relevant to the complaint. If there are questions or if you require future assistance, please contact our Customer Relations Coordinator, ******* *******, at ###-###-#### or by email at ***********************
  
  

  
  Sincerely,
  
  **** ******
  Specialist, Regulatory Solutions
  Personal Lines Operations

• Initial Complaint

  Date:04/23/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nationwide Insures my home and I have a claim that will be a year filed in July.

  It took forever just for someone to get in touch with me and then after multiple agent changes an adjuster was sent out to take visual pictures and measurement. His measurement were wrong and the roofing company did not want to start the job without confirmation of the discrepancy. I have multiple attempts to get this issue resolved with no response from Nationwide by phone or email.

  I am filing this complaint because I just learned that Nationwide has closed my case without completing the claim. There is a significant difference in money of near 9 thousand difference and this is why the process is waiting on nationwide confirmation.

  I have been a customer for Nationwide for many year including vehicles. and I have only 2 claims I towing issue on my vehicle and now this hail damage on my roof.

   

  

  Business Response

  Date: 05/01/2025

  *****************
  Thank you for your recent inquiry regarding the complaint from Mr. ****** *****. We have reviewed the complaint and the claim file, and we appreciate the opportunity to address his concerns.
  A claim was reported to Nationwide Insurance Company of America (Nationwide) on July 3, 2024, for hail damage to Mr. *****’s residence that occurred on July 13, 2023. Nationwide spoke with Ms. ***** on July 6, 2024, to discuss the claim, coverage, and the arrangement for an inspection of the damages claimed.

  
  Upon receipt of the inspection report, an estimate was completed for the covered damages, and payment was issued on August 23, 2024. Nationwide made attempts to follow up with Mr. and Ms. ***** in November as the check remained completed. Nationwide spoke with Mr. ***** on November 27, 2024, regarding the completion of the roof work and the release of depreciation. Mr. ***** agreed to email his contractor's estimate for review. We followed up on December 9, 2024, and January 17, 2025.

  
  Upon receiving the supplement, Nationwide acknowledged it and began our review. We followed up to inform Mr. and Ms. ***** that the review was ongoing. On February 4, 2025, we contacted Mr. and Ms. ***** to discuss their contractor's supplement. We emailed Ms. ***** and the contractor the same day explaining our position on the supplement. We advised we had reviewed the contractor's supplement for the sheathing due to spaced decking; however, photos had not been provided to support the supplement. We explained that once photos were received, we could review them at that time.

  
  Nationwide followed up on the status of repairs on April 11, 2025, by emailing Ms. *****. On April 28, 2025, we spoke with Mr. *****, who advised that his contractor had indicated there was a code upgrade with the decking. We explained that there was nothing included in the estimate provided for any code requirement. We advised that we would follow up with his contractor and, once the roof was replaced, to send documentation for the spaced decking. We followed up with Mr. *****'s contractor the same day and left a voicemail.

  
  Upon reviewing the estimate provided with this inquiry and the prior supplements submitted by Mr. *****’s contractor, Nationwide advised Mr. ***** on April 30, 2025, that we had completed the supplement review and sent him and his contractor the revised estimate. An additional payment was issued the same day. We also sent him the hover reports to show the measurements used. We explained that depreciation would be payable upon receiving the final invoices for all repairs. We reiterated that photos of the spaced decking were needed for further review.

  
  We acknowledge Mr. *****’s concerns regarding multiple adjusters and communication. We have ensured he has the contact information for the adjuster handling this claim, who will ensure that Mr. *****'s concerns are thoroughly addressed. We regret that our service did not meet Mr. *****'s expectations. We take customer service very seriously and continuously strive to improve our service. If there are attached documents, they may include the redaction of personal and private information that is not relevant to the complaint. If there are questions or if you require future assistance, please contact our Customer Relations Coordinator, ********* ******* at ###-###-#### or by email at ***********************

  
  Sincerely,
  
  ******* *****
  Specialist, Regulatory Solutions
  Enclosure(s)

  Customer Answer

  Date: 05/13/2025

  I have set up for my contractor to go head and start the roof repair even without Nationwide answering questions Not sure I could have this information you are requesting in 10 days

  

  Business Response

  Date: 05/15/2025

  *********************

  
  This letter serves as a follow-up to our response dated May 1, 2025. On April 30, 2025, Nationwide spoke with Mr. ***** and advised that we would arrange an inspection to address his concerns regarding interior water damage.

  
  Following the inspection, an additional payment was issued on May 14, 2025. During a conversation that same day, Mr. ***** informed us that he had instructed his contractor to begin the roofing process. We reiterated that once the roof was replaced, he should provide documentation of the spaced decking so it could be reviewed and addressed accordingly.

  
  Mr. ***** confirmed he had no further questions or concerns at that time. A payment for the interior damages identified during the inspection was issued the same day. A revised estimate was also sent to Mr. *****, along with a request for photos of the roof decking once the shingles were removed.

   

  
  We remain available to address any further questions or concerns. Should Mr. ***** wish to further discuss his claim, Nationwide stands ready to assist. If there are attached documents, they may include the redaction of personal and private information that is not relevant to the complaint. If there are questions or if you require future assistance, please contact our Customer Relations Coordinator, ********* ******, at ###-###-#### or by email at **********************.

  Sincerely,
  ******* *****
  Specialist, Regulatory Solutions

  Customer Answer

  Date: 05/16/2025

  
  I do give credit to nation wide as they have stepped up and responded to my concern for my home. They have been very helpful as of late and I hope we conclude this whole process with no further issues. It is hard to accept the response at this time within the limits given because the job is barely starting next week but because I have been assured that Nationwide will meet the need to complete this job, I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  
  ****** *****

• Initial Complaint

  Date:02/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FromKuchmecki-****, ***** E <**********************************************************>ToBhoomika Jaji <***********************************************************>

  <**********************************************************><******************************>SubjectRE: Re: Re: Nationwide, Pet <*******************************><***********************************************************>

  <**********************************************************><******************************>DateMonday, February 10, 2025 1:40 PM<*******************************><***********************************************************>

  <**********************************************************><******************************>Good Afternoon,Thank you again for your patience. After our ****************** reviewed the refund issue and a check was not issued and assigned in our system. They are issuing the check immediately today. I will get the check number for you as soon as released. The policy was cancelled on 1/04/2025 at your request. We attempted to refund $516.66 via check.<*******************************><***********************************************************>

   

  Customer Answer

  Date: 02/18/2025

  
  ******** **** <******************************>
  Attachments
  Sun, Feb 16, 12:01 AM (2 days ago)
  to disputeresolution
  
  Hello,
  
  Attached is the letter as requested from below message.
  
  Thank you
  ********

  

  Business Response

  Date: 02/21/2025

  February 21, 2025  

  ********* McLaughlin  

  Dispute Resolution Team  

  Better Business Bureau Serving Central Ohio  

  *********************; 

  ********, OH 43215-1005  

  BBB Complaint #: 22928572  

  Complainant Name: ******** Jaji  

  Policy #: C-1934081  

  Company Name: Veterinary Pet Insurance Company  

  OCR Ref #: 3640658  

  Dear ********* **********:  

  We are in receipt of your correspondence dated February 18, 2025 regarding the above  complaint. In her complaint, the insured is requesting a refund for the above referenced  policy.  

  Ms. **** had the Whole Pet with Wellness Plan with a $250.00 annual deductible for her  dog, Sparrow. The policy was canceled at the insureds request effective January 4,  2025.  

  At the insureds request, the original refund a refund check had a stop payment placed.  A replacement refund check in the amount of $516.66 was re-issued on February 13,  2025 and mailed to the address on file. A manager from our *********** department  emailed Ms. **** on February 16, 2025 advising that the refund had been reissued and  also provided the check number.  

  If there are attached documents, they may include the redaction of personal and private  information that is not relevant to the complaint. If there are questions or if you require  further assistance, please contact our Customer Relations Coordinator, ******* ****, at  ************ or by email at ***********************************************************.  

  Sincerely,  

  Crystal Dioquino  

  Member Services Director 

  Office of Customer Relations | One ********************** Plaza, 3-04-101 | ******************-2220  

  
  

  Customer Answer

  Date: 02/21/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22928572
  
  I am rejecting this response because: 

  They say they mailed ghe check, which they said before as well.  However, I have not "received" the check.  That is the issue.  
  
  Regards,
  
  ******** ****