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Business Profile

Landscape Contractors

Good Neighbors Lawn Care

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/29/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I live in Florida. Needed to sell my house in Ohio. Came to Ohio & Needed yard mowed. Good Neighbors answered my call & came out same day. Good job & nice guy until you have issue. I asked him to mow again on 6/5 &. 6/14 because house would be gone by then. He said no problem. When I hadn’t heard from him, on the 8th I had neighbor check to make sure he hadn’t been out. She looked & said No but grass wasn’t that bad. He message on 9th saying they would be out 11th. I messaged on 13th & he said they would be there the 14th. He was there on 14th. Messaged me early 15th for payment which I gave him. I was out at dinner when text popped up “here is your receipt”. I didn’t look until next day. It read $250. I called office & explained everything I am here so I didn’t understand why I was charge $250 when I only owed $75. She said she would get info to other dept. He called me half hour later & immediately started yelling at me saying he didn’t appreciate being lied on saying he didn’t do the job he said he would and didn’t care what neighbor said. I tried to talk and explain that’s not what I said but he wouldn’t listen. Finally after 5 mins being yelled at, I raised my voice & told him he obviously did not receive correct information from when I called. I had no problem with his job, just the cost. He said they provide weekly service & charge by month which was NEVER discussed. He said he would do refund & hung up on me. I texted a few days later to check status of refund. He informed me he was still gonna charge me both days even though he only came once because my grass continued to grow. I messaged him, told him I didn’t want this to get ugly & drawn out so just keep $75 and refund the $100. Said he would but hasn’t. Since he wanted to yell at me, be rude and not professional and then not refund like he said he would, I would like the resolution of the entire $175 refund I have attached the text messages. Thank you

    Business Response

    Date: 09/12/2022

    9.12.2022 Business notified BBB via phone call that consumer received refund.

Good Neighbors Lawn Care is NOT a BBB Accredited Business.

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