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Business Profile

Management Training

Urban Business Development Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:08/02/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Hello, back in September 2022 I signed up for an accelerator business program with the urban development center (The U). This program was a 10 week program to prep you for pitching your business and at the end you would compete against nine other individuals and receive a grant at the end of the competition.

    In November 2022 I won first place granting me $7015 with an additional $1000 from the city Council. This total amount came to $8015. I was told I would receive these funds within 2 to 3 months after the competition was over.

    It has now been eight months and I still have not received the funds during this eight months we were granted in an additional $2000 which makes my total $10,015 and I’ve only received $1000, I am still owed $9015.

    Periodically the owner who goes by the name of Lo Lo send out emails stating that they are still waiting on the grant money to be received but we still have not received the funds.

    Business Response

    Date: 08/08/2023

    Dear ******** ****,

    We deeply appreciate your understanding and patience concerning the grant disbursement delay from our business accelerator program. We've thoroughly reviewed our communication history with you, including the screenshots you shared. It's evident that we've consistently conveyed that the delay stems from awaiting the grant funds from the city, the program's designated funder. Again, you will receive the original award within one week of the funds entering our bank account. 

    We want to express our gratitude for your partnership by acknowledging your business's importance to us. We recognize the impact of this delay on your operations and have taken steps to alleviate the situation. As you stated, we provided $1000 out of pocket to help mitigate the inconvenience caused by the delay.

    Our commitment to resolving this matter remains unwavering. We're actively engaged in securing the grant funds and will continue to provide updates on the progress to you and the other participants that are awaiting their award. We value your continued patience, partnership, and open communication. If you have any further questions or concerns, please don't hesitate to reach out.

    Warm regards,
    G***** Z*******
    CITO, Urban Business Development Center

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