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Business Profile

Meal Prep

Rusty Bucket Restaurant & Tavern

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Meal Prep.

Complaints

This profile includes complaints for Rusty Bucket Restaurant & Tavern's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rusty Bucket Restaurant & Tavern has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/28/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and I tried to celebrate our 5yr valentine day anniversary here. The staff was in inattentive, his food had to be brought out THREE times and STILL want cooked properly! It was such a horrible experience. We ended up having to have all our food boxed AND just move on to our next event of the day with a terrible experience

      Business Response

      Date: 03/05/2024

      Good morning,

      we received your letter today from the BBB and I do apologize for the level of service you received. We would love to send you a complimentary card so you are able to visit Rusty Bucket again soon and we can show you the high level of service and food quality we are capable of. 

      Can you please let me know which Rusty Bucket you were dining at on the visit described below? I look forward to hearing from you and hope we can make your next experience more enjoyable.

      Thank you,
      E****

      Customer Answer

      Date: 03/05/2024

      [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

      Complaint: 21357981

      I am rejecting this response because: It does NOT resolve anything. I visited the Easton Towne Center location in Columbus Ohio 43219 on 2/14/24 at dinner time.

      Business Response

      Date: 04/04/2024

      We appreciate your patience. We are sorry about the delay. We will put a gift card in the mail to you tomorrow. We look forward to serving you in the near future. Take care, your Friends at Rusty Bucket. 

      Customer Answer

      Date: 04/04/2024

      I accept the business's response to resolve this complaint.

    Rusty Bucket Restaurant & Tavern is NOT a BBB Accredited Business.

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