Complaints

This profile includes complaints for OhioHealth Physician Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  OhioHealth Physician Group, Inc.

  180 E Broad St Columbus, OH 43215-3707

• 

  OhioHealth Physician Group, Inc.

  L-3061, Columbus Columbus, OH 43260-0001

• 

  OhioHealth Physician Group, Inc.

  3595 Olentangy River Rd Columbus, OH 43214-3440

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/25/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing with regard to an incorrect charge from *** ******* * ********

  I have tried to rectify this charge on my own, speaking with Ohio Health billing, my *** ********* coordinators through our ***** network and the Office Manager at Dr. *******’s office. The last correspondence was on 9/19/24 with Ohio Health billing and Dr. *******’s office manager. Billing stated the office needs to reword the visit notes for any changes to be made. The office manager has not responded to my request.

  I am asking the Better Business Bureau to help resolve this matter.
  

  
  My exact question to the office manager on 9/19/24:
  

  
  Was the 6/6/2024 appointment billed as:
  

  1) One appointment: pap smear (insurance covered) with discussion of headaches (patient covered)

  
  2) One appointment: test result follow-up (patient covered) with a pap smear (insurance covered)

  
  3) Two appointments: test result follow-up (patient covered), pap smear (insurance covered)
  I believe through our discussions it should be #1.

  Using the 5/5/2024 appointment as an indicator; one appointment where wellness/preventative visit (insurance covered) with discussion of headaches (patient covered), it seems insurance would cover the office visit and my portion should be about $58. Billing said for costs to be re-proportioned, the office notes need to reflect this.

  Can you please make the appropriate changes to get this issue resolved?
  

  
  Background details citing how we got to this point were also provided to Dr. *******’s office manager. A detailed outline is attached in the pdf below.

  
  
  The office visit should be billed to insurance as a preventative pap smear; because that is what it was.

  There could be a small charge for the side discussion to discuss my blood pressure tracking that occurred at the request of the doctor.

  There was no separate visit to discuss test results from a test that never occurred.

  Business Response

  Date: 10/07/2024

  Per Physician Practice
  Manager, she has spoken recently with the physician again and confirmed the
  coding is correct. OhioHealth called and spoke with the patient directly and the patient
  disagrees with this stating the visit on 6/6/24 was not a follow up and only a visit
  for her PAP smear. Patient stated that this was initially scheduled as a
  follow up and then no longer needed the follow up after starting the medication
  and so she came to the visit only to show the physician the medication she was
  taking and then proceeded with only the routine gyno portion. 
  
  Recommended that the
  patient file an amendment to her medical records and gave her the information
  on our website of where to file one. Also stated, would send to coding to
  see if there is a specific Annual Gyno Examination PX code but that it would
  still most likely be added as an additional code to the visit code already
  billed if it can be billed as such. So she will proceed with filing the
  amendment. 

  Customer Answer

  Date: 10/09/2024

  I am rejecting this response because there is no resolution yet. I filled out the amendment form that was recommended. There were several follow-up requests from OhioHealth Health Information Management Department. The last was 10/8/24 saying, "I will get this information to our amendment team so that we can begin processing this request." I would like to wait until I get a response.

  Regards,
  
  
  
  **** *******

  Business Response

  Date: 10/11/2024

  Okay, we'll await response to chart correction.

  Customer Answer

  Date: 10/15/2024

  
  Better Business Bureau:
  
  
  
  I accept and appreciate the business's response to resolve this complaint. For 4 months, I was getting the run around from the doctor's office. With BBB involvement, I was immediately contacted by OhioHealth Patient's Accounts. They suggested filling out an adjustment form. OhioHealth Information Management, who processes patient adjustments, then sent several clarifying emails and the matter was finally resolved within a week. Thank you to all!

  
  
  Sincerely,
  
  
  
  **** *******

• Initial Complaint

  Date:06/13/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ohio Health has erroneously billed ******* for care I received at *** **** ***** on 29 September 2022 and 15 February 2023. This care was through ********* **** of the ** ********** ** ******** ******* ********* ****. The VA referral number is ************.
  
  I've repeatedly tried to resolve this issue with Ohio Health. And to date all I receive is bills and phone calls. I paid the $26.24 from the September office visit and I've asked them for a refund.....
  
  OhioHealth keeps saying the referral was dated 15 August 2022 and ended 30 January 2023. Yes it does, but it also states that it is subject to change based on the first of appointment which was 29 September 2022. It also states the 180 days begin based on the first appointment which means the 15 February 2023 is included....
  
  More importantly is why is was OhioHealth billing ******* when I've never listed ******* as an insurance provider. Someone at OhioHealth purposely looked for this information. The Refferal letter has this information listed: ** *** ****** ** *** ******* ********* ** ****** Fax ###-###-####; phone ###-###-####.

• Initial Complaint

  Date:09/13/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i went to dr ********* ****** an before i wet i ask if they took my insurance ****** an they told me yes i also call my insurance to make sure they told me yes dr did take it now my copay is 30,00 an theey told me after i seen dr it was not covered now they want 189.00 dollars an so they turned me into a collest agent i dont feel i owe this cause they both told me he took my insurance