Reviews

Review Details

• Review fromOlivia N

  Date: 03/13/2023

  1 star
  We received care in December 2021 and January 2022 with Ohio Reproductive Medicine. Dr. ******* was our primary physician. We met with her via telehealth and explained our concerns regarding fertility. We also had an ultrasound with this provider.
  We received our bill after a month or so, and found it to be higher than expected. We promptly called and asked them if they billed my primary and secondary insurance correctly. They said they did not enter primary insurance info initially, and that they would re-run the claim. They sent us another bill a little while later, and we paid the amount thinking that they had completed it correctly. How were we to know that they still hadn’t entered the insurance information correctly? Then, we received a bill for the second date of service. Only the secondary insurance information was indicated. Immediately, we began to doubt that they ran our insurance correctly the first time, and we contacted insurance to verify. Our primary insurance verified that they never received the claim, our services were, in fact, covered, and the clinic owed us a refund. A representative from my primary insurance called Ohio Reproductive, and told them they should process a refund for the payment we made, and they will cover the costs. Ohio Reproductive refused to cooperate, denied the request, and went silent. We did not hear from them for months afterwards, and we assumed this bill was taken care of. But NOPE. They sent it to collections after four months. They refused to answer any of our calls or messages since.
  My entire experience with this clinic has been a nightmare. Please, look for another provider if you are even remotely considering this place. I don’t want any couple to go through the same thing we did. The fertility journey is difficult enough, and it doesn’t need to be complicated by blatant unprofessionalism, poor bedside manner, and incompetent staff.