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Business Profile

Medical Equipment

Columbus Medical Equipment, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/24/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I accept the business's response to resolve this complaint.



    Regards,



    *** *** **** ***** *****n’t have his new wheelchair.
    Since our son’s current chair is horrible, we want the company to home deliver and do the final fitting in our home.
    This is billed through our health insurance company.

    Business Response

    Date: 10/30/2024

    Mr. and Mrs. *****,

    I have attached the documentation from ********** work order.  *** entered the specifications for his new chair the day after your visit here. A quote was requested and there were conflicts in the configuration of the chair.  Those were resolved.  At this point, the funder reached out to get needed documents to submit.  We reached out again and were able to submit on 9-17-24.  We received a partial denial.  We sent for a corrected Prescription and Detailed Written Order.  When that was received we submitted and approval was received on 9-30-24.  All PO's were sent on 10-1-24. On 10-21-24 the chair was scheduled for assembly for 10-25.  The technician communicated with the ATP that took ***** place ( *****) to resolve an assembly issue and ***** scheduled the delivery to the home on 11-5-24.  

    This order went through the process fairly normally.  We had 2 delays that we worked through.  The main problem that caused this complaint was the lack if communication.  We should have notified you that *** retired and ***** took over his working orders.  I apologize for not communicating with you better and more often.  

    The chair and equipment that has be specified for Benjamin is of the top quality on the market.  I believe that you will find that it serves him very well.  

    If at any time in the future you have any issues or needs, please feel free to call my personal cell phone. *** *** *****

    **** ********

     

Columbus Medical Equipment, Inc. is NOT a BBB Accredited Business.

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