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Business Profile

Motels

Brookside Motel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motels.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/28/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Members of the *****************,I am writing to formally request the removal of my personal information, including my drivers license and state ID, from the **********************'s database.I have stayed at the Brookside Motel on multiple occasions in the past. Unfortunately, during these stays, I experienced interactions with the owner that were disrespectful, confrontational, and discriminatory. These negative encounters have led me to avoid further visits and to request the removal of my personal information from your records.I have made previous requests to ensure that my personal details are deleted, and I want to follow up to confirm that my information has been successfully removed from your system. Protecting my privacy is of the utmost importance to me, and I trust that your organization values customer confidentiality.I kindly ask for written confirmation once my information has been deleted from your database. Should you require any additional information to process this request, please do not hesitate to contact me at the email or phone number listed above.Thank you for your prompt attention to this matter.Sincerely,****** ***** *******

    Business Response

    Date: 01/31/2025

    ******, 

    Please provide more detail about your stay. 

    I don't recall disrespectful, confrontational and discriminatory interactions with any customers. 

    Are you sure it happened at Brookside Motel at ************************************************************?

    Please provide receipt of your stay?

    Please let provide your date you stayed on. 

    Thanks

    Owner 

    Brookside motel

    Customer Answer

    Date: 02/07/2025

    [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

    Complaint: 22867996

    I am rejecting this response because: 

    Regards,

    ****** *******

    Customer Answer

    Date: 02/07/2025

    I am formally requesting the immediate removal of all my personal information from your database, including but not limited to my state ID/drivers license. I stayed at your ********************** frequently between 2019 and 2022, but I no longer wish to have any association with your establishment.
    For reference, my previous address was ******************************************************, and my current address is ********************************. Please confirm once my information has been removed.
    I do not wish to engage in any further discussion on this matterjust ensure that my request is fulfilled.
    Thank you, Final Request for Removal of Personal Information


    Dear Manager,
    I am requesting, for the last time, that you remove all of my personal informationincluding my state ID/drivers licensefrom your database immediately. I am not interested in debating with you or engaging in any further conversation.
    I was not the only person present when you had your meltdown, falsely accusing me of leaving negative ****** reviews, despite the fact that I never sought a refund, nor did I report your establishment to the Better Business Bureau, Attorney General, or health department. I merely exercised my right to express my opinion on a public platform, which, to my knowledge, is not illegal. Your behaviordemanding that I leave immediately, then waiting ************************ before reluctantly refunding my moneywas unprofessional and unnecessary. I had to insist on my refund and even threaten police involvement to get my money back. Your staff appeared embarrassed by your actions, and my two friends who were with me even considered reporting you to the Attorney General. However, given the number of similar complaints in your reviews, it was clear this was not an isolated incident.
    Instead of simply acknowledging my request to remove my personal information, you have chosen to argue with me on the Better Business Bureau website. This is not complicatedjust remove my drivers license and any other personal data from your records. If you fail to do so, I will have no choice but to seek legal action to ensure my information is deleted.
    Consider this your final notice.
    Thank you,
    ****** *******

    Customer Answer

    Date: 02/17/2025

    This man does not supply receipts and he knows exactly who he is. Im simply asking for you to remove my drivers license and stop arguing back-and-forth. ****** Claytor 

    Customer Answer

    Date: 02/21/2025

    This man does not supply receipts and he knows exactly who he is. Im simply asking for you to remove my drivers license and stop arguing back-and-forth. ****** Claytor 

    Business Response

    Date: 02/24/2025

    Removed driver lic or state id information. 

    Note:  we don't collect any personal information like date of birth, social security number, credit card #.  We are required by Ohio law to keep customer information.

Brookside Motel is NOT a BBB Accredited Business.

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