We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Motels

Homestead Motel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motels.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Monday May 6th 2024 me and my boyfriend stay the night at the homestead motel. My boyfriend left for work on Tuesday May 7th and I checked out after. I returned the key and the guy working the front desk told me he was too tired to check my room right now, so I would have to come back later on that day and he would give me my deposit back. I understand it was early, but that was extremely unprofessional, however, me and my boyfriend did plan to come back later that day anyway and rent another room so I told him that I would be back later anyway and clarified "so you'll give me my deposit back later today when I come back" to which he replied "yes I'll check your room later and when you come back I'll return your deposit" his tone was very rude but I took his word nonetheless since so far I had never had a problem at this place. Me and my boyfriend came back later that day and I asked about my $10 deposit, he refused to give it to me and was talking as if he already gave it to me when I gave him the key, which usually they do, but I reminded him that when I gave him the key this morning he told me he was not going to check my room because it was too early and he was too tired so he specifically told me to come back later and get my deposit. He continued to lie in front of the other lady there as well when she came out. No resolution was reached, they were very rude, and that guy lied to my face knowing that he did not give me my money back. Most of the time there is a different man and woman there and they know us very well because they are usually the ones working the desk when me and my boyfriend come in, they know we stay there a lot and are faithful returning customers, they are usually the ones we deal with and we've never had a problem, the other guy which is the one we had the problem with, has checked us in a few times before and has always been rude but there has never been any altercation until now. I want my deposit back and the owners to be made aware

    Business Response

    Date: 05/20/2024

    5.20.24 **** ***** of business called BBB. He stated he called the consumer and gave her the $10 deposit back.

Homestead Motel is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.