Complaints

This profile includes complaints for Ohio Mulch's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ohio Mulch

  1600 Universal Rd Columbus, OH 43207-1733

  
• 

  Ohio Mulch

  883 Us Highway 42 N Delaware, OH 43015-8840

  
• 

  Ohio Mulch

  2541 Harrisburg Pike Grove City, OH 43123-1453

  
• 

  Ohio Mulch

  8932 Hazelton Etna Rd SW Etna, OH 43062-9491

  
• 

  Ohio Mulch

  1602 E Main St Newark, OH 43055-8872

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/28/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,
  
  I am writing to file a complaint against Ohio Mulch. On May 30th, I placed an order for mulch to be delivered on June 3rd (order confirmation number ******). I had people lined up to lay the mulch over the weekend, so I was expecting the delivery on time.
  
  At 3pm on June 3rd, an Ohio Mulch delivery truck delivered mulch to my neighbor's house two doors down. I went to speak to the driver, who told me that he was too tired to go get my order and would deliver it first thing in the morning.
  
  On Sunday morning, I still had not received my mulch by noon so I called Ohio Mulch and spoke to the manager, Josh. He informed me that the driver had lied to me because he was not scheduled to work on Sunday. He also had taken the truck keys home with him so there was no way for anyone else to deliver my order. The manager said that my mulch would be delivered first thing on Monday. My mulch was finally delivered Monday at 1pm.
  
  The manager apologized for the inconvenience and said that he would reimburse my delivery fee and give me a discount on my mulch. He said that I needed to call customer service and tell them what had happened, and they would take care of it.
  
  I have called customer service multiple times since then, but I have not received any resolution. I have been passed from person to person, and I have been told that my issue will be "taken care of" but I have never received any confirmation or reimbursement.
  
  I am very disappointed with the way Ohio Mulch has handled this situation as I expected better service from this company.
  
  I am filing this complaint with the BBB in the hopes that you will be able to help me resolve this matter. I am requesting a full reimbursement for my delivery fee and a discount on my mulch.
  Thank you for your time and attention to this matter.
  
  Sincerely, ***** *****

  Business Response

  Date: 06/30/2023

  Ms. *****, I have spoken to my staff about this issue and understand your frustration, Josh had made a commitment to you for the refund on the delivery fee do to the delay in delivery of products ordered. I have processed the refund today and you have received an email credit for the amount paid for the delivery . I truly apologize for the confusion and appreciate your business !

  Customer Answer

  Date: 07/08/2023

  Dear BBB,
  Thank you for reaching out to me to get clarification on my complaint with Ohio Mulch. I appreciate your assistance in resolving this situation.
  As you know, I had experienced delivery issues with Ohio Mulch. I worked with a manager at the store (Josh), who had told me I would be compensated for all my troubles with a discount on my mulch order, as well as free delivery.
  I am pleased that Ohio Mulch has reimbursed me for the delivery fee. However, I have not yet received a discount on my mulch order. In order to resolve and close this complaint, I am expecting a discount on my mulch order. I believe that a discount on my mulch order is a fair and reasonable way to compensate me for the inconvenience I experienced.
  
  Thank you for your time and attention to this matter.
  Sincerely* *****

  Business Response

  Date: 07/12/2023

  I am sorry for your frustration , our records show that your refunded delivery fee was validated on July 1st 2023 back to the Visa ending in ****.

  Customer Answer

  Date: 07/17/2023

  Thank you for reaching
  back out. I am pleased that Ohio Mulch has reimbursed me for the delivery fee
  on July 1st 2023. However, I have not yet received a discount on my
  mulch order. In order to resolve and close this complaint, I am expecting a
  discount on my mulch order. I believe that a discount on my mulch order is a
  fair and reasonable way to compensate me for the inconvenience I experienced.
  
  Thank you for your time and attention to this
  matter.
  Sincerely, ***** *****
  
  
  
  

• Initial Complaint

  Date:06/28/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,
  I am writing to you today to file a complaint against Ohio Mulch, located at **** ********* **., Columbus, OH 43224. On May 30th, 2023, I purchased 8 bags of #302 - Small Pine Bark Mulch (2 CF) from Ohio Mulch like I have for the last 18 years. When I brought the bags home, I noticed that the product in the bags was not the correct contents. The product was mostly sawdust and large (4-7") pieces, which is not the #302 product. The bag was also extremely heavy because of the dense, wet sawdust contents.
  I called the local Ohio Mulch store and voiced my concern and I was told that someone would be calling me back and no one did. So I emailed Corporate and they told me to call Ron F**** ###-###-#### to resolve our issue. I explained the problem to Ron, and he immediately acknowledged that the product was mislabeled. He told me that a new product was launched in South Carolina and somehow got mislabeled into the #302 packaging. He said that he would deliver 10 new bags of #302 - Small Pine Bark Mulch (2 CF) at no cost and would pick up the leftover mislabeled product that was in my driveway. I told him that we are in our 60’s and have difficulty moving heavy bags but would move them back to the driveway.
  The replacement delivery never came, and my husband and I have left five voice messages with Ron. He has not returned our calls or delivered on his commitment. My final voicemail to him explained that we were going to file a claim with the Better Business Bureau if this wasn't resolved. As of today, I have not received a follow-up call or the replacement product.
  I am very disappointed with the way that Ohio Mulch has handled this situation. I feel that I have been misled and taken advantage of as a consumer and senior. I am requesting your assistance in resolving this matter. I would like prompt delivery of the replacement mulch that was promised to me by Ron.
  Thank you for your time and consideration.
  Sincerely, **** *****

  Business Response

  Date: 06/30/2023

  Mr. ****** I truly am sorry for the frustration. I had sent one of my drivers to your house to pick up the mislabeled mulch and as you requested you went to our Riverside location and looked at the correct product and picked up the replacement product and some additional bags we provided to make up for the confusion. Thank You for your patience and we truly appreciate your business.

  Customer Answer

  Date: 07/01/2023

  I accept the business's response to resolve this complaint.  The business resolved the issue the same day the complaint was filed.  I want to thank the management team for the resolution. 
  
  Regards,
  
  
  ***** *****

• Initial Complaint

  Date:06/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for clean construction sand to be delivered June 20th. The company was dishonest about the delivery. They should not have taken the order if they didn’t have a delivery driver. Come to find out there were no drivers available so a non driver tried to deliver but was not capable. On June 21st they delivered using the same yard worker (not driver). The delivery went well until the load was dumped and instead of the clean sand there was organic mulch on top and mixed in. Cross contamination. After speaking with Ron the manager who insisted we sift thru 1/2 cy of sand and remove unwanted debri I stated that was unacceptable. That I would like a refund and removal. He refused and stated he would be out to make it right but would not refund and remove the mess they delivered.

  Business Response

  Date: 06/21/2023

  ****** , I had found out this morning from my manager of the Lancaster location that he attempted to deliver the order of sand to the residence listed on the order **** ***** ******** ****** ********* **** last evening. The manager is well versed in all aspects of running his location including performing both bagged and bulk deliveries, Keenen, showed up to the residence to drop the the ordered product off and he was met at the driveway by a residence of the property who berated him about why it took so long for the delivery to arrive. He indicated that we do not guarantee the time of delivery do to the sheer amount of deliveries that populate into our system daily. The women continued to berate him ,so he agreed to return to the store with the delivery and send it to the location the next day. The following day the the manager sent his yard lead to make the delivery that was attempted the evening before . It is important to be clear that the person sent to perform the delivery has been trained and has successfully performed deliveries for us throughout the season coupled with the fact he had driven dump trucks and other heavy trucks for years prior. Ms. ****** ******, had called after the delivery was successfully performed and was very aggressive about the material having some contamination . I told her that from the pictures it look like a small amount of contamination was in the bed and became co mingled . I offered to replace any of the material that was affected , she had indicated that she and her relative was going to move the material soon and thought it would be to much effort to remove the contamination. I said ok I will be out first thing in the morning to asses the the level of contamination because the picture she had sent to me appeared minimal, I also added I would come up with a game plan that would be acceptable before I left our meeting. She agreed and I said I will see you in the morning. 
  

• Initial Complaint

  Date:06/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 16, 2023
  
  I purchased an Ohio Mulch gift card February 23, 2023 in the amount of $400 with the intent of using the gift card for our yearly mulch purchase in May.  My husband and I have used Ohio Mulch for at least 6 years and when we called in early May to have our mulch delivered, we were told we couldn’t receive our product until the first weekend in June.  This delivery schedule would not work for us therefore, we found a new supplier and were told we could receive a refund on the gift card we purchased.
  My husband made the first few calls to Ohio Mulch and was told to contact Kristiana at ************.  He called and left a message or two, no response.  I took over trying to reach someone and called the Delaware location on 5/19, spoke with Jesse and was told he would give my information to Toby, the auditor, Toby would call me back to process our refund.  Again, no response. 
  
  I called the Plain City store on 5/22 and left a message for Toby to call me back.  Never heard from him.  My husband then told me he had a phone number for Kristiana, he gave that to me.  
  
  5/25 I called Kristiana and left a voice mail.  No response.
  
  5/30 Kristiana FINALLY called me back, left a message and said she could get my delivery out that day.  I called her back, let her know we want a REFUND, we do not need the mulch any longer.  No response.
  
  6/1 I called Kristiana and spoke with her.  She said she understands the dilemma but does not have the authority to process a refund, I have to speak with Ron F**** at *************  She will call him and get this done but I can call him, too, if need be.  NO refund, no communication.
  
  6/6 I called Ron Frost.  Very apologetic, will have refund processed that day, sorry for the lack of communication, they had issues this year with their delivery software, etc.  FINE!! Just refund my money at this point!  Ron asked I send him the gift card number and my contact information via text.  I did so immediately.  NO REFUND.  NO COMMUNICATION.
  
  6/14 I texted Ron, reminding him we spoke on 6/6 and I have not heard from him nor received a refund.  He texted back and said he needed the order number (which I had provided on 6/6) and he would check on this.  I texted back, reminded him I already gave him that info, look at his text above.  Heard nothing.

  6/16 I texted Ron again this morning, have not heard back. 

  Business Response

  Date: 06/16/2023

  Mrs. ****, We truly appreciate your business and want to rectify your concern.  As I look at the order placed on May 19th 2023 6:41 pm the monies were credited back and an email sent to the email as listed on file. We value your business and apologize for your frustration.

  Business Response

  Date: 08/02/2023

  *****, see the gift card has the full amount still on the card .Ohio Mulch Gift Card (please select amount from list)
  $400.00
  **** ***********
  $400.00$320.00 × 1
  $320.00
  

  Customer Answer

  Date: 08/04/2023

  I am rejecting this response because: I am not requesting a gift card - I am requesting a REFUND!  Read my original complaint!  Ohio Mulch has NOT followed through and has been untruthful since I filed this complaint.  Someone was supposed to call me, never did.  Then they said they refunded me, never did.  Now this response is the full amount is on a gift card?   WHAT IS GOING ON HERE!  I want my money refunded to my original credit card immediately and I want proof of that refund via email and to the BBB.  

  This is the latest response - telling me the amount is on a gift card!!  This is ridiculous! 

  ****** see the gift card has the full amount still on the card .Ohio Mulch Gift Card (please select amount from list)
  $400.00
  **** ***********
  $400.00$320.00 × 1
  $320.00
  

  
  
  Regards,
  
  
  ***** ****

• Initial Complaint

  Date:06/07/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order online with Ohio mulch. I ordered 200 bags of mulch to be delivered on Monday, May 29,. The mulch never came so I called and left a message late Monday. Early Tuesday morning about 7 AM I got a call from my neighbor stating there were two big skids of mulch at a section of their driveway and they wondered if it was mine. I checked and although it was two different types of mulch (45 bags of one type and 95 of another type) and a dozen bags of potting soil (not exactly my order) my assumption was it was mine. I called Ohio Mulch and let them know the delivery was at my neighbors (a sidenote I live on 3 acres as does my neighbor so our houses are not close). I asked them to please send someone out to move the skids and they said they would have someone out by the end of the day. The next morning the skids were still at my neighbors (they needed it moved) so I called Ohio mulch again and asked if they could please send someone out to move the mulch to my property? I had paid for delivery and I expected it to be delivered to my property. At this point I had talked several times with Crystal the secretary, Christiana district manager and Ron F**** the one responsible for deliveries. At this time I mentioned I expected my delivery fee to be refunded since I was now on the third day of waiting for it to be rectified. I now was told my delivery would be moved by noon that same day. Again by Thursday it was still not moved. I spoke to my neighbors and they needed it moved out of their driveway so I took the day off work so I could move the 200 bags of mulch one bag at a time. I called again and eventually they called me back after I threatened to call the tv station. My last conversation with Ron F**** was I expected to have my delivery fee reimbursed and an additional discount since I had to take the day off work to move the mulch myself. As of today Tuesday, June 6 I still have no reimbursement no resolution and now they won’t call me back.

  Business Response

  Date: 06/11/2023

  Ms. ******* I am sorry for the frustration with your delivery, there was confusion on the online order address and it was placed at what we believed was the correct address. I spoke to you and indicated because of the confusion we were willing to refund the delivery portion of your order. I will speak with our corporate office to follow through on the refund . Thank You for your patience and your business. 

  Customer Answer

  Date: 06/16/2023

  I am rejecting this response because: After three days of being promised they would send someone out to move the two skids of mulch from my neighbors property to mine and then they did not do so…I started asking for reimbursement.  Although the company said they would refund my delivery fee, it has been well over three weeks now and I have no refund. When I called to ask about it they say they will forward my number and message to Christiana (the manager) and they have also had me leave her a message on her machine but she does not return my calls. I also had to move by hand the two skids of mulch to my property (off my neighbors property) and I had to take the day off work to do so. I felt that I should be compensated for that as well. I was also shorted bags of mulch! I was supposed to receive 200 bags of mulch I received 49 bags of the 2 Cu ft. mulch and 95 bags of the 1 Cu ft mulch. I expected a refund for those bags I was shorted or I expected them to be delivered to me. I paid for 200 bags of mulch and that is not what I got.
  
  Regards,
  
  
  *** ******

  Business Response

  Date: 06/16/2023

  Ms. ****** , I do apologize for the frustration of the wrong delivery address and appreciate your patience. I verified that a refund credit was processed and is pending your banks submission of the funds back to the credit card utilized at time of purchase. We are sorry for the delay and truly appreciate your patience.

• Initial Complaint

  Date:06/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered 10 cubic yards of topsoil and 30 bags of Natural Black Diamond mulch from Ohio Mulch in Lancaster, which they delivered on April 18th. The description of the topsoil from the website says it is "40% soil, 30% compost, 20% aged leaf fines, and 10% sand." The topsoil was for a new flower bed and several low spots in our yard. We spread it all and planted grass seed on everything with the exception of the flower bed. We planted boxwoods in the flower bed and then dressed it with the mulch. After a month and a half now, we still cannot get any grass to grow despite watering daily on the "topsoil" that they delivered. I have uploaded two pictures one of the "topsoil" and the other of the mulch. As can easily be seen from the photos, it is all mulch. We have contacted the company several times and have been told someone will come out and look at it but no one has come. We are being told that the topsoil that we ordered is supposed to look like that. I have never experienced worse service from a company... They have told us that they will be coming right over and still no one has shown up. We would like the "topsoil" (which is actually mulch) to be replaced with actual topsoil and we would like a portion of our payment refunded to cover the cost of the wasted grass seed and the labor required to now remove the "topsoil" (that is actually mulch) and replace it with actual topsoil.

  Business Response

  Date: 06/11/2023

  Mr. ** ****** we are sorry for your confusion on the soil we delivered to your residence as we  looked at the soil delivered to the location on ******* **** ** the soil is the Growers Blend Soil that was ordered  by you and matches our ingredient pattern . As per our conversation on the phone we live in a clay based soil reign and the soil is nutrient deficient and must be amended in an effort to stimulate the growing quality necessary to maximize growing efforts. The soil was amended with the ingredients suggested by a respected laboratory that we have been selling in and around Ohio Communities for over 25 years .    

  Customer Answer

  Date: 06/16/2023

  There is no confusion on my part, only on the part of Ohio
  Mulch, as no soil has been delivered to my residence. Had you delivered soil to
  my residence, we would have no complaints. Neither you nor anyone else from
  Ohio Mulch has come to my residence to look at the product that was delivered
  despite promising to do so several times and then not showing up (if you had
  come we would have a video of your appearance). What you would have discovered
  if you came to inspect the product that you delivered is that the product looks
  nothing like the "#505-F - Topsoil" that we ordered (see picture
  labeled "website_topsoil.tif" for a picture of what the product is
  supposed to look like). Nor does it contain the appropriate "ingredient
  pattern" that is described on the website ("40% soil, 30% compost,
  20% aged leaf fines, 10% sand"). Instead it contains mostly mulched wood
  and some compost or leaf fines as can be seen in the picture of a sample of the
  product (see picture labeled "topsoil_sample.jpg"). Additionally, if
  it were a "Growers Blend Soil" then please explain why nothing will
  grow on it... As can be seen in a picture of one of the areas where the product
  was spread (see picture labeled "Topsoil_area.jpg"), none of the
  grass seed that we planted and watered every day for a month has grown. Instead
  the only vegetation is what grew through the product from beneath. The bottom
  line is that you delivered the wrong product to our home and you need to remedy
  this situation. If this is the product that you have been delivering as soil in
  the Columbus area for 25 years, I can't imagine you would still be in business
  

  Regards,
  ***** *******
  
  

  
  

  Business Response

  Date: 06/21/2023

  I understand the frustration and have reviewed the soil concern with our Production Staff , we are willing as a goodwill gesture to refund the cost of the soil or bring you straight pulverized soil in an effort to rectify your frustration.

  Customer Answer

  Date: 06/23/2023

  
  
  I accept the business's response to resolve this complaint.
  
  

  We would like to accept the offer to deliver pulverized soil to our home. We would prefer to have it delivered in September, but if that is not possible then we will take it now. Please contact me to work out the details. Thank you for working with us to resolve this issue. I am glad we have been able to come to a satisfactory solution.

  Regards,
  
  
  
  ***** *******

• Initial Complaint

  Date:06/02/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered $417.48 worth of mulch on 5/11/2023 for delivery on 5/26/2023. Despite contacting the business repeatedly mulch was never delivered and company refuses to refund my money.

  Customer Answer

  Date: 06/29/2023

  Description:
  Ordered mulch that was never delivered. After contacting the company several times they still haven’t
  delivered and refuse to refund the money or deliver mulch.
  

  Satisfactory Solution:
  

  Would like money refunded.
  

  Complaint No. 1031109

  Business Response

  Date: 07/07/2023

  Mr. *****, I am sorry for the confusion we acknowledged your concern and we delivered the product to your house and spoke to you . The direction we received from you was to secure the load and take it back which we apologized and conformed to your direction.  The refund chargeback was processed on June 29th 2023. If you should have any additional concerns please reach out to us . Thank You for your patience.

• Initial Complaint

  Date:05/25/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased 200 bags of mulch on May 13th 2023. We set the delivery date for May 25th 2023 and we’re told that delivery would not be an issue since we were scheduling in advance. We never received any confirmation for delivery yesterday and called the corporate office per email direction. They advised we were on the schedule for today from the Ohio Mulch Roberts Rd location and I should contact that location for further details. I called that location and was told we were on the schedule but delivery would be between 10am (time of call) and 10pm that evening. If something changed they would call us back. 5pm contacted that location again and was told that mulch was on the truck and we would have delivery by 10pm. Driver would call 20-40 minutes prior to delivery. As of 10pm no mulch, no call, no email….. nothing. Scheduled a vacation day for tomorrow to lay the mulch but looks to be wasted. I’ll start calling again in the morning at 7am when they open. Order *******  After this issue and reading the complaints about delivery, all with similar details, we will go back to *****! Guess if we would have paid an additional $30 for “guaranteed delivery” it would have arrived today. Also, don’t blame it on a staffing shortage as you should know your daily delivery capabilities, especially when scheduling nearly 2 weeks in advance!

  Business Response

  Date: 05/30/2023

    Mr. **********, We are truly sorry for the frustration with your delivery there were some delays in the delivery process do to an overwhelming amount of orders the week leading to the Holiday. The mulch was delivered and the product was beautiful. We truly appreciate your business and apologize for the inconvenience.

• Initial Complaint

  Date:05/23/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased mulch, seed and soil on 5/17/23 for $210.47 for a delivery date for 5/20. The order was not delivered on 5/20. I emailed Ohio Mulch and they said they would delivery later that night. The order did not come. I reached back out by email and did not receive a response. I called on Sunday to leave a message and did not receive a call back. I reached back out mid day on Monday. They said the order was on the truck and to be delivered later on Monday. The order was not delivered.

  Business Response

  Date: 05/30/2023

  Mr.  *********, I truly appreciate your business and feel comfortable that your delivery has been completed and I spoke to our office and the grass seed has been refunded do to an out of stock item. Please feel free to reach out to me Ron F**** at ###-###-#### if there are any additional questions or concerns.

  Customer Answer

  Date: 06/16/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ***** *********

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had Ohio Mulch deliver a pallet of mulch on 4/18/2023. During that delivery, the driver attempted to back in our driveway and missed it. He backed into a large rock that marks the edge of the driveway and ran over our black 10 inch drain tile. The driveway has rock markers, on each side, to keep people out of the yard, the span is 30 feet across. After we discovered the mishap, that same day, *** called and spoke to Ron F****. He explained to Ron what happened and he said the driver should’ve unloaded on the street. He asked for pictures which I sent. After reviewing the pictures, he said he wanted to come out and look at the damage. Ron said he would be here the next day at 10:00am. No show, no call. Talked to him twice that same day, still no show. On 4/25/2023 *** called Ron Frost and he assured me he’d be out that day. No show, no call. 5/2/2023, spoke to Ron again and of course no show, no call. Due to the damage created by the delivery, we feel it is appropriate to credit us for the delivery cost so we can purchase dirt and grass seed to repair and an apology for all the inconveniences.

  Business Response

  Date: 05/04/2023

  Mr. ********, we are truly sorry for the issue that arose with the delivery process, I spoke to you on 2 different occasions and indicated someone would be out to assess the necessary action that would be needed to correct the grass area located on both sides of the driveway. I visited your property on ***** **** and saw the affected areas from the tight turn from the 2 lane ***** **** entrance. I have spoken to my manager Jesse at the Delaware store and he is sending out his staff this week to apply dirt and seed and straw in an effort to restore it to the original condition.

   

  We truly appreciate your business and apologize for the inconvenience.