Reviews

This profile includes reviews for Ohio Mulch's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Ohio Mulch has 24 locations, listed below.

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  Ohio Mulch

  1600 Universal Rd Columbus, OH 43207-1733

  
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  Ohio Mulch

  537 Reynoldsburg New Albany Rd Blacklick, OH 43004-8792

  
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  Ohio Mulch

  5380 Riverside Dr Columbus, OH 43220-1700

  
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  Ohio Mulch

  4480 Winchester Pike Columbus, OH 43232-5606

  
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  Ohio Mulch

  4065 Mount Carmel Tobasco Rd Cincinnati, OH 45255-3414

Review Details

• Review fromMatt W

  Date: 09/17/2022

  1 star

  Matt W

  Date: 09/17/2022

  My experience left me feeling quite terrible.I dont think its the fault of the customer service rep I spoke to, nor even any of the individual workers involved in the process. They all seemed like good hard working people. But I do think my experience reflects poorly on the company and the leadership as a whole. Perhaps this is just reinforcing the old phrase Buyer Beware. I dont mind that the order was delivered 3 days late and might not have even been delivered at all if I didnt call about it. Logistics are tough these days, and to be fair they had a disclaimer that they might not get to it on the scheduled delivery date. Wish they called *me* first, but I can live with it.And I would probably have simply blamed myself if it was just that the product I received did not line up with how it was portrayed online. I saw a picture online and tried to visit a local store that did have plenty of stone but they did not happen to have the specific variety we were looking for available, so I decided to trust the image online - my mistake.But the fact that calling and asking for a simple confirmation and maybe an apology about it took 3 whole business days and multiple follow *** to receive anything more than a single response of its been forwarded to the Sales Director, and the conclusion of that period of a absolute silence after 3 days was just Yep, looks like we have an inaccurate picture online, well update it before proceeding to immediately close the issue as done is honestly offensive to me as a customer.Even just a sincere email with words of apology for the experience would have made me feel a lot better. Frustrated, but better. I hope this was just a one-off fluke, but judging by other ratings Ive seen it seems this is common, and frankly it doesnt matter to me any longer. Please fix the way you communicate with your customers. This was my first and only time as your customer, and I will be directing my contacts away from you.

  Ohio Mulch

  Date: 05/03/2023

  We are truly understanding of your concern about the product we try very hard to assure the highest quality products in the industry  for over 38 years. I apologize for the level of communication on the issue and will share this with our staff in an effort to become more affective moving forward.