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Business Profile

New Car Dealers

Bob-Boyd Lincoln Mercury Inc
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Bob-Boyd Lincoln Mercury Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bob-Boyd Lincoln Mercury Inc has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/29/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a used vehicle that had a broken grill. I asked them to fix it they declined. Months later, my check engine light comes on **** take it to the dealership. The shutters are cracked right where the grill was cracked no other place. It was slowly Breaking apart. I have not been in any accidents and service tech advised dealership the impact was only where the grill was broken. This cost me $1209.00 plus tax. I asked for them to pay half and they declined. This is not fair and their customer service was crappy and short with me on this issue. It appears they will do whatever to sell you the car but even with an aftermarket warranty I purchased still have to pay out of my pocket as the warranty doesnt even help fix it.

      Business Response

      Date: 04/14/2025

      I would like to apologize for the delay in this response.

        I have found that the original emails landed in my spam and did not get caught. 

      I was out of town when the phone contact was made and that didn't get to me either. 

      After reviewing the details we see that at the time we sold the vehicle to Mr. ***** we were aware of the crack in the grill. 

      We addressed this with him as cosmetic along with a few other items and in turn discounted the sale price for him.  At the time, we were not aware of any drivability issues with the car.  It seems that these issues have come about a year after he purchased the  car.  He did purchase a powertrain warranty at the time of sale.

      When Mr. ***** called us concerning the issue and the cost we told him since so much time had passed since the purchase, we would not be participating the covering the bill.  At this time, we still not be participating in with the repair bill.

    Bob-Boyd Lincoln Mercury Inc is BBB Accredited.

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