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Business Profile

New Car Dealers

Germain Toyota of Columbus
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Germain Toyota of Columbus's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 31 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/25/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a certified used Camry the end of April. The car had damage on the dash screen, it looked like someone stabbed it with a knife numerous times. **** and his manager promised my husband and I the dash was already on order, and being fixed, regardless of if i decided to purchase the Camry or not. We went back the following day, and again was assured the dash was ordered, and would be replaced when the new dash screen was received. Since i bought the car, i have reached out several times about it. I have messages in writing from **** saying it was ordered, however it i almoast September, i have stopped getting a response, when i call **** he tells me his manager will call, and nothing. The experience after i agreed to purchase was horrible. They promised the car would be cleaned and the guy they used was a "wizard" - this was just another lie. I will never purchase anything from this dealership again. Lying to consumers to make a sale is horrible business practice. They need to make this right.

      Business Response

      Date: 08/29/2022

      We sincerely apologize that the vehicle was not properly
      cleaned and will be happy to address this by providing a full detail. The
      screen we are working on finding a replacement, unfortunately there are few to
      no options. Our hope is to have a remedy in the coming weeks. 

      Customer Answer

      Date: 08/30/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I accept the business's response to resolve this complaint.


      Regards,



      **** ******

      Business Response

      Date: 09/02/2022

      The customer accepted our resolution. 

    Germain Toyota of Columbus is BBB Accredited.

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