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Business Profile

Parking Facilities

Citrin

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/07/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    citrin parking is extorting people who live in the apartment building behind it theres not enough parking spaces in the SP lot which forces tenants to park in Citrin parking. i have had my car broken into windows busted out in parking lot after paying daily fee 2x..an when asked for camera footage to give to police they dont have one the dont have security or a gate to keep intruders out nor protect our cars but they force tickets on your car more then the parking fee it self .then my car has been towed and impounded for tickets they keep putting on after paid parking and no protection of car while in paid lot...then today i come outside i was parked on a city parking spot paid for and i have a a citrin ticket on my honda for my Chrysler 300 so there putting tickets on cars that arnt even on their lot or in 1000 feet of their lot this company needs to be shut down

    Business Response

    Date: 04/09/2024

    Response to complaint ID ********.

    Thank you for taking the time to reach out to us. Please see the response below. 

    We hope this provides context and comprehensively addresses your concerns.

    The parking lot in question is on privately owned property.

    In 2023, you were issued 8 ‘failure to pay’ parking citations. Of those 8, you submitted appeals for 3 of the citations. All 3 appeals submitted were granted with no fee balance remaining. The remaining 5 citations are still sitting as “open” with no appeals submitted.

    So far in 2024, you have been issued 6 ‘failure to pay’ parking citations. 1 appeal has been submitted with reasoning that does not include a receipt proving payment was made for parking. Therefore, this appeal will not be granted. 5 of the remaining 2024 citations are still sitting as “open” with one of them being a “TOW NOTICE - FINAL NOTICE” that was issued on 4/3/2024.

    Your vehicle was then towed later on 4/3/2024 because you have a total of 10 unpaid parking citations.

    I have attached a copy of your current open citations.

    I understand that parking availability in other businesses’ lots may reach capacity and the next, most convenient parking lot may be the Citrin Parking Lot. However, since we do not manage the parking lot you described, we have no control over when they reach capacity. It is completely up to you, as the consumer/driver, as to where to park your vehicle(s).

    I understand frustration and inconveniences caused with vehicle break-ins. Crime in Columbus is unfortunately nothing we can control. 

    As you mentioned, we do not have security, cameras, nor a gate. However, we can tell you from experience, that does not solve the problem with crime. If you would like to park somewhere else that has some of these parking features, we recommend you park elsewhere.

    Overall, though I understand your frustration you have expressed, failure to pay for parking will continue to result in parking citations and/or vehicle towing at your expense as the parking lot is privately owned and managed.

    You mentioned contesting which vehicle was cited (Honda vs. Chrysler) and that a citation was issued when you were not parked in the Citrin parking lot. However, we have not seen any appeals with this information or documentation for us to review internally. 

    Should you have any other additional questions, please feel free to contact us directly at *******@citrin.co.

    We hope you have a great day and that the above response and information provides clarity.

    Citrin Parking Management


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