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Business Profile

Pizza

Massey's Pizza

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/01/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    On June 12th 2024 I contacted Massey pizza at **** ********* ***** *** ******** **** ***** to use a coupon code of VPBOGOT. The coupon read buy any regular pizza at menu price and get one free. The coupon was receive in the Value pack Mailer and explained to the order taker for the Six pizzas ordered. The worker charged the debit card for $ 99.95 for five pizzas and provided one free. Upon picking up the pizza the manager and co worker would not honor the coupon and talked negative and took the coupon and would not provide an explanation.

    On June 13th I contact the corporate store in ************ and explained the situation and asked for an interpretation of the coupon and the printed coupon code. I was told that the advertising department will review the terms and conditions and get back to me. On June 13th late in the afternoon the Massey pizza employee that I initiated the first phone call called be back and informed me that the coupon with the coupon code was intended for one free pizza with the purchase of a pizza at full menu price. I was informed that my thinking and intent was correct and they would contact the store General manager in a day or two and provide the explanation and how to use the promo code in the register.

    When i called the location on June 25th and asked for the General manage to co worker asked what it was in reference to. about two hours later another employee from the store called and stated the GM is always busy and if he could help in any way. The third call was from the general Manager and recognized my voice , my order from three weeks ago and the coupon used. Initiating a remedy with the GM he only stated the coupon can only be used one time,

    I already used the coupon and he has not received a call or communication from the corporate facility. He stated he is not interested in talking about this situation anymore and have a nice day. The pizza was a donation to a assisted living facility in *********** ****. It was my contribution.

    Business Response

    Date: 07/16/2024

    Sorry for any confusion but this location is a franchise. The franchisee put out the coupon. It was honored on one pizza at regular price then get one free. It is not to be used on multiple pizzas. If there are any further questions the franchise location can be contacted at ###-###-####.

    Customer Answer

    Date: 07/17/2024

    [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 



    Complaint: ********



    I am rejecting this response because: 

    The coupon reads for every pizza purchased at full price receive additional pizza free. There are no turns or conditions explaining being a franchise , limits on quantity or any other explanations. I called corporate and way explained that my intentions were correct and corporate will call locations and explain how to use the coupon code. When I called the following week I was told that the GM has no idea what I was talking about. Again I was denied any kind of remedy and was spoken to in a harsh tone. The whole experience and transaction and remedy is unacceptable.

    Regards,



    ***** *********

Massey's Pizza is NOT a BBB Accredited Business.

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