Complaints

This profile includes complaints for Coastal Ridge Real Estate Partners, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Coastal Ridge Real Estate Partners, LLC

  80 E Rich St Ste 120 Columbus, OH 43215-5249

  
• 

  Coastal Ridge Real Estate Partners, LLC

  3799 Gateway Lakes Dr Grove City, OH 43123-9377

  
• 

  Coastal Ridge Real Estate Partners, LLC

  369 E Gay St Columbus, OH 43215-3838

  
• 

  Coastal Ridge Real Estate Partners, LLC

  111 W 3rd Ave Columbus, OH 43201-1182

  
• 

  Coastal Ridge Real Estate Partners, LLC

  1211 Chambers Rd Columbus, OH 43212-1774

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company charged my daughter fees on moving out of her apartment for issues that were present at time of move in.

  

  Business Response

  Date: 08/28/2023

  Hello,

  This is in response to complaint #20475665. Please specify the apartment community name you are referring to.

  Thank you,

  Coastal Ridge Real Estate

  Customer Answer

  Date: 08/30/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 20475665
  
  
  
  The Apartment Complex is Terrace View. The rental agreement was with ********* *****/**** ***** on Apartment. Lease Number is 15360183. Unit 5300B-C
  
  
  
  Regards,
  
  
  
  *** *****

  

  Business Response

  Date: 09/01/2023

  Hello, 

  
  This is in response to #20475665. Thank you for reaching out and making us aware of this, please have ********* or the guarantor email us at ****************************** with any disputes.  All financial move out disputes are handled in writing for accuracy.  We will be happy to review the account and the Property Manager will go over any questions or concerns they may have about the charges assessed to the move out statement. 
  
  In regards, 
  Coastal Ridge Management 

  Customer Answer

  Date: 09/01/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  *** *****

• Initial Complaint

  Date:08/14/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Baxter Park Apartments charges for water based on usuage for the entire property divided evenly based oon number of residents in each unit. This past month, our water bill tripled in cost, and the only reason we were given was that it's the time of year for more water usage because of pool maintenance, After 3 years of living here and multiple times seeing the pool be refilled completely, our rate has never tripled. from an average of $23 to $70 without any explanation.
  
  Each month Coastal Ridge charges Baxter Park Apartment Residents $40 per person in amenity fees, citing ammenities including a heated private pool and regular resident events. They have not held a resident event inn months, they have advertised and cancelled the last three. They have entirely stopped heating the pool and each weekend there are huge parties being held at the pool with 30+ people that are not residents. We've seen everything from underage drinking to illegal drugs and the entire pool area is trashed and unusable, the parking lot is filled with cars of people who do not live here, and we do not feel safe. They say this is not allowed but have never done anything about it and continue to charge us monthly fees.
  
  Our community has run without a property manager for close to 6 months. There is no one there to talk with. At one point, aftere two deadly shootings happened in the neighborhood (one of which resulted in bullets coming through our neighbors wall), I was directed to another coastal ridge employeee from a different community who said she would call and never did. We never even received a safety notification, and they shut down live communication on our previous resident portal so we could not communicate with neighbors in live time of the emergency.
  
  Our neighborhood is not supervised or safe, and they continue to raise prices and fees with no communication.

  

  Business Response

  Date: 09/06/2023

  Good Afternoon,

  I am sorry to hear that this has been your experience at
  Baxter Park thus far. We can assure you that we strive to provide a positive
  and enjoyable living experience for each of our residents as well as a place
  they feel comfortable to call home. So we would like to address your concerns.
  
  Water
  Bills: Unfortunately across the board, properties have seen a 30-40%
  increase in water costs. This is not just affecting Baxter Park but
  communities throughout the entire area. Usage is based on specific
  floorplan and # of occupants in each. Sewage rates are where we are seeing
  the largest increase so I can assure you that it is NOT from the cost of
  filing the pool. We are currently working with our utility provider to see
  if there is a way to potentially reduce these costs going forward.
  

  The
  Pool: The pool is set to 82/83 in the warmer months & 87/88 in the
  cooler months. This temp is programmed into the equipment directly which
  maintains that range throughout the day. After receiving your email, we
  also manually checked the pool temperature with an external pool thermometer
  and the temp was reading withing the appropriate range. As for large
  parties at the pool, we are aware of one gather that took place earlier in
  the summer. As soon as our office was notified, our Resident Manager
  stepped in & asked any non-residents or their guests to leave. Please
  keep in mind, that our residents are allowed 2 guests each. If you ever
  notice an event like this happening again, please give us a call. The
  Resident Manger lives on site and is on-call for things of this nature, as
  are other team members.
  

  Parking:
  We will look into your concern regarding parking but we do not frequently
  hear this. Is this a specific area of the community you are referring to?
  
  We do believe that we are doing
  what we can & with what is in our control to provide our residents with a
  comfortable environment. However, we are always looking for ways to improve so
  we are more than happy to discuss your concerns in more detail, should you
  prefer. Please reach out & we can set up a time to discuss.

  Thank you,

  Coastal Ridge Management

• Initial Complaint

  Date:08/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the parent of **** ***** residing at **** ******* **** ****. My daughter is being threatened with a vacate notice and has received two emails saying she has not paid rent. She doesn’t pay the rent. I do and it was paid. She contacted Maple Ridge and they said that **** was in the incorrect bedroom in the system and they had to do a roommate shuffle. Apparently, when they did the shuffle, it made her a new resident portal though she is not new. But, **** is still connected to her old room and paid rent via the old portal. So, there is money in the old portal. The new portal shows non-payment and is racking up late fees. I called to speak to Nikki. Michelle answers and is rude and hung up on me because I was not nice enough to her though I’m the one sitting with the problem. Michelle said Nikki cannot be reached because all three people are off-site and they are severely short-staffed. Who cares? I don’t care. I want the issue resolved, Michelle and company. Beyond incompetent!

  

  Business Response

  Date: 08/29/2023

  Hello,

  This is in response to BBB Complaint 20433157.

  The issue has been resolved. There was a roommate shuffle in the system which caused **** to have a past account and a current account in Entrata. The payment was made on the past account. The team was made aware of the situation, and we resolved the issue within hours. The money was moved to the correct account and reversed all late fees. The Property Manager spoke with **** and her guarantor to let them know when making a payment, please make sure to post the payment on the current account. Disregard the eviction notice; the account is in good standing. 

   
  Thank you, 
  Coastal Ridge Real Estate 

  
  

• Initial Complaint

  Date:08/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to dispute the unjustified replacement charges imposed by Gateway Lofts Columbus after my recent move-out.
  
  Throughout my tenure, my roommate and I have been meticulous about maintaining the apartment's condition, with particular attention to the utility items. Our use of these facilities has always been responsible, and the normal wear and tear over two years should not warrant replacement.
  
  Despite our careful upkeep, we have been charged $800.00 for a Stove/Oven replacement and $576.71 for a carpet replacement. These charges, we firmly believe, are disproportionate, given that these items were well maintained and exhibited only the expected signs of careful use over the duration of our tenancy.
  
  In this context, we request a fair review of these charges, including the provision of detailed evidence of the supposed damages and an explanation for the full replacements, instead of repairs or professional cleaning. We anticipate a prompt resolution and fair treatment of this issue.

  

  Business Response

  Date: 09/06/2023

  Good Afternoon,

  I have spoken with the Property Manager and she informed me she met with the resident on 7/25 and resolved the issue. We have reduced the charges for the stove cleaning, lock replacement, and cleaning fee. Overall, $280 worth of charges were removed.

  Thank you,

  Coastal Ridge Management 

• Initial Complaint

  Date:07/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business did not deliver what was promised. We attempted to sublease the apartment and the paper work was “delayed” until the next months rent was due. The company then overcharged for “damage” that was regular maintenance items. I was harassed and threatened with adverse actions to my credit score. I would like the $236 back that I was fraudulently made to pay.

  

  Business Response

  Date: 08/09/2023

  Hi ******,

  
  We apologize that you don’t feel you received the product
  you were anticipating. If you can elaborate on what you mean, while we may not
  agree, hopefully we can at least provide you some understanding. To my
  knowledge, we had not heard of any issues from your son, but we would be happy
  to address them.

  
  The paperwork portion was delayed by the incoming resident.
  His application was not complete until May 31st, which is
  electronically documented, as is consistent follow up. He was sent the lease
  the same day his application was completed. 
  I have attached your move out inspection. No items are
  considered normal wear & tear, but we would be happy to explain each charge
  to you if you would like. You can reach out to our Assistant Property Manager
  at [email protected] if you have specific questions.

  
  Thank you,
  Coastal Ridge Real Estate

  Customer Answer

  Date: 08/18/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 20369291
  
  
  
  I am rejecting this response because: 
  
  The furniture was normal wear and tear. The battery in the smoke alarm is normal wear and tear. The pool was unusable. I do not accept that the paperwork was not slowed down in an attempt to run up the fees. Your whole staff and business plan are predatory as it takes advantage of inexperienced college kids. 
  
  Regards,
  
  
  
  ****** *****

  

  Business Response

  Date: 08/30/2023

  Hello,

  This is in response to #20369291.

  The furniture is not normal wear and tear. The smoke alarm battery is normal wear and tear; however, per the
  lease you are specifically responsible for maintaining that item (attached image of lease agreement).

  
  The pool does not relate to the
  move out charges. Additionally, per the lease, we do have the sole discretion
  to do so. We do apologize for the inconvenience the construction to the pool
  caused; however, it was a necessary project that took longer than anticipated (attached image of lease agreement).
  
  We are sorry you believe that we delayed the move in process for your relet;
  however, this is not the case. As previously stated, all interactions are
  electronically documented. The incoming resident did not complete their
  application until May 31st & they were went a lease the same
  day. The spot was relet for June. 

  In regards,

  Coastal Ridge Management

  Customer Answer

  Date: 08/30/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 20369291
  
  
  
  I am rejecting this response because: 
  The response is unacceptable and incorrect. The business has not responded satisfactorily and I do not consider the matter closed.  The issues were normal wear and tear and the new rental agreement was delayed and slow walked. 
  
  
  Regards,
  
  
  
  ****** *****

• Initial Complaint

  Date:07/18/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business told me they would help me and assured me I would be able to lease an apartment with them under my circumstances as long as I can provide proper documentation including a personal phone call from the mayors office (that can be verified) in which they also told me this would be acceptable. I even sat down with them along with my mother and was on one accord with them. They took my payment and all me and my co-applicants information and denied me off of what they agreed not to and closed the book. In my denial email it says to contact the property to speak with the property mgr. but I have been calling every other day for weeks to only get told the property mgr. would call me back, and I have yet to speak with Ms. ****.

  

  Business Response

  Date: 07/26/2023

  Good Evening,

  Can you please tell me which property this is regarding so I can better assist.

  Thank you,

  ******

  Customer Answer

  Date: 07/26/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ****** *******

• Initial Complaint

  Date:06/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Below speaks to my communication with Arlington. I have been trying to cooperate and be treated fairly and provide them the same respect in return. This company has been unprofessional, appear to have bogus procedures, charging ridiculous fees, have practices that does not align with the law. I wish not to have my credit reflect any cost to this company because I have tried to make my required payment they refused by regular payment and their demands and fees are beyond reasonable and unacceptable. The hang up in your face, state they will only speak by email if you threaten court to them but send notices to vacate which is indication they are seeking legal, Then they barely respond to the email communication.
  
  Here we are again with an issue with the Management Company. We have tried to be as cooperative as possible as it relates to your rules and policies. You are now requesting to have my daughter pay fees assessed 11 days after her move out date. There are 3 additional roommates within those 11 days that had open access to the unit. It was communicated that the keys were left in the open unit. She did not hear back from anyone until 11 days later. Any other time it relates to charges or holding her accountable for something there were immediate responses.
  
  This is her attempt to pay the required rent amount until the charge dispute is resolved. The attempt to pay online questions if you agree to the amount of $1047. If we do not agree we should have the option to pay what we do agree to and that's the regular lease agreement charges.
  
  Back in December I paid an additional $175 for a late fee I should have never been responsible for. I was on autopay and your system kicked me out due to your system glitch and essentially caused my payment to be late. I think what you are doing with the practices is unfair and a scam for additional revenue.
  
  She is held responsible for a lease eff 8/1/2023 that has not started but she eventually found a tenant.

  

  Business Response

  Date: 06/16/2023

  Case #: 20166864

  To whom it
  may concern:
  After a
  review of your account, all the charges are appropriately backed with photo
  documentation of the move out charges and are appropriately outlined in the
  executed lease agreement.
  It is the resident’s
  responsibility to lock their doors & turn in keys. Even if the office was
  closed at the time the resident planned to move out, move out envelopes are
  available on the front desk or can be picked up any time during office hours. Residents
  are also responsible for the room through the end of their lease term.
  In regard to
  the late fee from December of 2022, our system recorded that your automatic
  payments ended in September of 2022. In November of 2022, you did make a
  payment online; however, it was set up as a one-time payment.
  There is an
  email chain from December 5, 2022, where you indicated that you did not realize
  the grace period was only 3-days & nothing was mentioned regarding a reoccurring
  payment. Additionally, you were informed that we do not accept partial payments
  at that time as well.
  At this time,
  all emails received have been replied to. If you have any that were not, can
  you please send them to ******************************** for review. 

  Customer Answer

  Date: 06/16/2023

  I am rejecting this response because the response holds the resident accountable for all things they are responsible for but take no accountability for their actions.  It should not take 11 days to assess a unit.  I tried to communicate with the entire team about my leave on 5/5.  the entire team was negligent in response to their expectations.  There was able time to say no the keys cannot be left in the unit.  Every issue they had with my leave was communicated days later.   I had an issue with the chair when I moved in a left a message on the vm for repair.  I have a video of the carpet when I moved in and my mom stating the carpet looks dirty.  You spoke on my autopay.  I did not cancel my auto pay the auto pay was canceled by a glitch in your system.  When there was a manual pay we did not know what was going on but we paid manually an assumed the autopay was still in place.  We should have never paid the $175 for a late fee in December in which I disputed then and still do.  Lastly you are charging a late fee for June rent which was removed from the account.   As i stated I am willing to pay what I owe which is some of the cleaning and reletting fee that's it, I should be refunded the $175 from December, The chair expense should be removed $155, carpet cleaning should be removed $55, the decal -$25 I can send back and the late fee for June 2023, $175.
  
  
  
  Complaint: 20166864
  
  
  
  I am rejecting this response because: 
  
  
  
  Regards,
  
  
  
  ******* ******

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a college student at LSU and moved into the apartment in August of 2022. After four months of living there, in December of 2022, my air conditioner started leaking. Management was notified many times through the portal, emails, and calls, but the problem was never promptly acknowledged. After changing the vents, that was the "problem"; the air condition continued to leak profusely. This leak was not solved until May of 2023, when they finally called an A/C company to fix it. For many days and weeks at a time, my roommates and I had to live without air conditioning and consistently dump buckets of water outside from the leak to avoid water all over the floor. In addition, due to the air conditioning leaking for multiple months, mold started growing on my vents throughout the house. I notified management immediately when I noticed the mold in March of 2023, but they never acknowledged the issue. I continued to put requests in and emailed management to fix the mold issue due to potential health issues that could arise, which they never did. I even tested the mold on my vents and sent it to a lab to get tested. The results then came back hazardous, but management did not care. They were notified and continued neglecting my roommates and me because we are young college students. Since March, I have developed multiple upper respiratory infections and even had to sleep at my parent's house some nights. I only asked to walk away from the lease due to health issues but was ignored. This business and management should be ashamed. All my roommates and I wanted was a comfortable living space while obtaining my college degree, but we got the exact opposite.

  Customer Answer

  Date: 06/08/2023

  
  '*** **********' via Dispute Resolution - Shared Inbox <[email protected]>
  Attachments
  2:58 PM (19 minutes ago)
  to disputeresolution
  
  
  Good evening,
  
  Here are additional attachments to complain #20156390.  As you can see from the first portal request that this problem started in December 2022 and was not resolved into May 2023 when I had a waterfall falling from my ceiling. Thanks for your help.
  
  Sincerely,
  *** E. **********
  

  
  

   

   

  ***see attached

  

  Business Response

  Date: 07/03/2023

  Good afternoon, 
  The emails between the customer and Ms. *****-***** and other related communications were reviewed.  We have also reviewed the unit’s work order history and the mold lab results you provided.  I understand that you primarily allege the following: 
  That Arlington did not sufficiently respond to several maintenance requests to remedy an apparent leak in the AC system; and 
  This alleged failure led to mold growth that is causing an allergic reaction amongst the current residents. 
  As an initial matter, I am sorry that your residency has not lived up to their expectations.  Coastal Ridge always strives to provide a positive living experience to each of its residents.  That said, we must respectfully deny your request to terminate the lease agreement.  Our review of the unit’s work order history shows that Arlington Cottages has been responsive to the concerns raised by the residents.  The root of the problem proved difficult to diagnose and fix.  That happens sometimes.  Ultimately, the problem was fixed.  We do not believe that the condition of the unit during the time the issue was being diagnosed and finally fixed was sufficiently bad to render the unit uninhabitable or unhealthy to live in. 
  We respectfully disagree with your assertion that the issue was creating a toxic mold concern for the residents. A touch growth test was performed by Arlington Cottages in the unit and found nothing of concern.  Additionally, the results of the mold testing you provided were compared to the test results of a 3rd party provider.  The levels of mold and other air contaminants shown in your test results are consistent with what is normally found in the Baton Rouge environment.   

• Initial Complaint

  Date:03/27/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged mandatory rental fees upon moving out. I have picture proof the additional fees were fraudulent. One set off fees was waived by the assistant property manager, one was waived by the regional property manager. The regional property manager added the original fees back in. They have refused to provide me a final invoice for utilities only without additional fees added on. I have no problem paying final utilities but will not pay the fraudulent fees.

  

  Business Response

  Date: 04/10/2023

  Hello,
  This message is in response to complaint #19860230
  This complaint is about an issue at our property, Heritage
  Green.
  
  A member of our team has been in
  contact with you and the issue has been resolved.
  
  Regards,
  Coastal Ridge Property Management

  Customer Answer

  Date: 04/10/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ******* *********

• Initial Complaint

  Date:03/16/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been dealing with use of marijuana on the streets of this apartment complex as well in the units. I've also complained multiple times about a strange loud banging noise coming from the ceiling of my apartment. Our apartment complex said the plumbers resolved the issue which was false because the plumber told he he didn't know what the issue was and the workers here told me the reason im having plumbing issues was because the plumber was being lazy and didn't want to do his job. They obviously don't care about the wellbeing of their customers. And the fact our ceiling and collapse on us at any moment and the manager isn't doing anything about it is very unprofessional and irresponsible

  

  Business Response

  Date: 03/31/2023

  Hello,
  
  A member of our team has been in
  contact with you and the issue has been resolved.
  
  Thank you,
  Coastal Ridge Management