Complaints

This profile includes complaints for Lifestyle Communities, Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lifestyle Communities, Ltd.

  230 West St Ste 200 Columbus, OH 43215-2655

  
• 

  Lifestyle Communities, Ltd.

  5716 New Albany Rd W New Albany, OH 43054-8296

  
• 

  Lifestyle Communities, Ltd.

  502 Milldam Dr Sunbury, OH 43074-8484

  
• 

  Lifestyle Communities, Ltd.

  205 S High St Columbus, OH 43215-4537

  
• 

  Lifestyle Communities, Ltd.

  5730 Silver Falls St Dublin, OH 43016-7848

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into a unit that was clearly not cleaned or inspected the garage had broken glass, the garage door didnt work, and bugs were already present. The A/C didnt function, leaked water, and despite not being used, my utility bill was $500. The apartment had multiple structural issues, including warped floors, exposed nails, and water-damaged ceilings.Most concerning was the widespread black mold, which management acknowledged but failed to address. It affected every room and water source. I developed serious health symptoms including nosebleeds, trouble breathing, bloodshot eyes, headaches, brain fog, and frequent vomiting. My visiting family also became ************** refused to test for mold or remediate it safely. When I exercised my legal right to break the lease due to uninhabitable conditions, they responded by charging me nearly $12,000 without documentation.This property is unsafe and management is unresponsive, retaliatory, and dismissive of tenant health and legal obligations.

  

  Business Response

  Date: 06/18/2025

  We are sorry to hear that your experience did not meet expectations, and we appreciate the opportunity to respond.

  At move-out, your apartment was thoroughly inspected by both our maintenance and management teams. No signs of mold, structural issues, or similar concerns were found at that time, nor had such issues been reported or documented during your lease term. We take all maintenance and health-related concerns seriously, and if any had been formally brought to our attention, we would have addressed them promptly in line with our standard procedures and all applicable safety regulations.

  Our records also indicate that your unit was fully inspected and professionally cleaned prior to your move-in. Any maintenance requests submitted during your stay were handled as quickly as possible, and we do not have documentation of many of the concerns mentioned in your review, including mold or air conditioning failure.

  We also want to clarify that the lease was ended without proper notice, which resulted in charges consistent with the terms outlined in the signed lease agreement. These charges were itemized and based solely on the remaining rent due and applicable fees for early termination.

  We remain committed to the health, safety, and satisfaction of all residents. If you have any further documentation that supports your claims, we are open to reviewing it. Our goal is always to resolve concerns fairly and transparently.
  Thank you again for your feedback.

  Customer Answer

  Date: 06/22/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23479101
  
  I am rejecting this response because: 

   

  
  I strongly dispute LC New Albanys response as false, misleading, and retaliatory.
  
  The unit I rented was unsafe and uninhabitable due to widespread black mold, a nonfunctional A/C, and structural damage. I reported these issues repeatedly via email, phone calls, and in-person visitsall of which are documented. I also submitted a written move-out notice on April 30, 2025, citing unsafe living conditions.
  
  LC New Albanys BBB response falsely claims that no mold was reported and that the unit was properly maintained. This is simply not true.
  
  I have submitted a PDF titled Evidence of Habitability Violations LC New Albany, which includes:
          Time-stamped photos of mold in the kitchen, patio, and pipes (I didn't have enough space to send the documentation including the bathroom, windows, and multiple other examples of the wide spread mold; however, refer to our previous emails or contact me directly.)
          An April 21 email reporting the mold, sent before move-out
          I also have a voice recording of a staff member stating they only walked the unit after I left and did not test for mold that was too large to attach but am willing to submit that another way for evidence, please contact me.
     
  
  Their claim that the mold was dirt and that they conducted a full inspection is proven false by their own admission in the recorded call.
  
  To make matters worse, LC New Albany has now sent this disputed $11,400.16 charge to collections, despite my clear documentation, legal grounds for vacating the unit, and ongoing efforts to resolve the issue.
  
  This matter is also now the subject of an active complaint with the ******************************
  
  ?
  
  I am requesting:
          Immediate removal of the $11,400.16 balance
          Withdrawal of the collections account
          A full correction of LC New Albanys false BBB response
          A written statement confirming the matter is resolved and closed
  
  I have made every effort to handle this fairly and respectfully. The documentation proves my case, and I ask the BBB to review the attached evidence carefully.
  Regards,
  
  ******* ********

  

  Business Response

  Date: 06/30/2025

  LC New Albany acknowledges the residents complaint and regrets any dissatisfaction experienced during their tenancy. We take all reports of maintenance issues seriously and strive to resolve concerns promptly and professionally.
  Regarding the mold and maintenance claims:

  -Our records show no documented complaints or maintenance requests related to mold or HVAC issues during the residents lease. We did not receive any formal notices or work orders for mold prior to move-out.

  -Following the residents departure, our team conducted a thorough inspection of the unit. No evidence of active mold growth was found. The condition of the unit appeared consistent with typical wear and minor dust accumulation. We would be happy to review any additional evidence provided by the resident.

  
  Regarding the $11,400.16 charge:

  -This balance reflects lease termination fees and damage charges as outlined in the signed lease agreement. Despite the residents claims, there was no formal notification or legal basis for lease termination due to uninhabitable conditions under Ohio law.

  -As the balance remained unpaid and unresolved, it was referred to collections in accordance with our standard procedures.

  
  LC New Albany is committed to acting in good faith and upholding legal standards. Should the resident wish to provide additional documentation or pursue further dispute resolution, we encourage direct contact with our office.

• Initial Complaint

  Date:05/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently bought a condo and went to the leasing management office to ask them if I would be able to put in a 60 day notice. They said yes but they charged the 2 months of rent (60 days - which that's fine) but then added another $3,500 fee on top of the 60 days of rent, making my buyout $7,000. They do not have the extra $3,500 fee written anywhere in documentation and another one of my friends who was also in a similar situation only had to pay the 60 day notice which is the 2 months of rent. So I then asked them what my other options would be and they said to find a roommate and then do a roommate release (me being the roommate who would be released come june) I posted on ******** pages trying to find someone to join my lease so that I would be able to do the roommate release and I found a roommate, they approved her on the lease on April 29 and we signed all of the forms. At this point, I was planning on keeping my name on the lease until the lease is up Jan 4, 2026. 3 weeks after we signed my roommate on (May 21), they fined me $500 for posting on ******** about finding someone to move in. I received an email that said "Delinquency notice" with 0 explanation of the charge. I have never not paid my rent on time. I called and they said it's because of the post finding a roommate. They already had seen the post prior to accepting my roommate on. Once they fined me, they mentioned the roommate release once again so I asked for the paperwork and they sent that over and all of it is signed for me to be off June 1, 2025 because I don't want to deal with them anymore. They have made this process extremely difficult and their staff is not kind in the slightest.I am just trying to dispute the $500 charge when they were the ones who told me I could find someone to live there and they decided to charge me that weeks after they have approved everything.

  Customer Answer

  Date: 05/27/2025

  I also have still been living in the apartment and after signing the roommate release was planning on moving out in June when the roommate moved in so there was no delinquency and what they emailed has no detailed invoice about what it was about. 

   

  I am not the only person they add many fines on to just to get extra money. If you read their reviews on ****** there are many others to back up the fact that they are extremely unprofessional, not helpful and money hungry, rather than having a servant heart in order to help their tenants and make their lives easier (which is the whole point of someone who chooses to work in a customer service roll.)

   

  If they fined this prior to allowing my roommate on the lease because they had all of this information at that point, then i would be more inclined to the fee but the manner in which they are charging is unjust and unacceptable because they are the ones that told me face to face i could find someone to move in. If my verbiage was wrong, I apologize for that.

  

  Business Response

  Date: 05/29/2025

  Dear *********,

  Thank you for taking the time to share your experience. We genuinely regret to hear that your transition process has caused frustration and want to assure you that your concerns are being taken seriously.
  We understand your disappointment regarding the additional charges and the communication around the lease termination and roommate release. Our goal is always to provide clear, consistent information and fair treatment to all residents.

  Regarding the $3,500 early termination fee: While we understand this fee was unexpected, our lease agreements and policies may include fees beyond the 60-day rent notice under certain conditions. That said, if documentation was not sufficiently clear or consistent, we will be happy to review your specific case further.
  In regard to the $500 fine: ************* does not allow subleasing under any circumstances, as clearly stated in your lease. Advertising to sublease your apartmentincluding via public platforms like Facebookviolates this policy. The fine you received is a direct consequence of that violation and is not discretionary. Our team became aware of your post, which explicitly sought someone to take over your portion of the lease, and applied the fine in accordance with the lease terms you agreed to upon move-in.
  
  While we approved a roommate release after the fact, this was a separate process initiated through proper channels. Posting your unit publicly before completing that process placed both our property and prospective renters at risk, which is why the fine remains in place.

  We regret that the communication from our office did not meet your expectations, and were sorry to hear that the interaction left you feeling unsupported. That is never our intention, and we will address this with our team to ensure a more respectful and transparent process moving forward.

  We would welcome the opportunity to discuss this further with you directly to see if a resolution can be found regarding the disputed fee. Please feel free to reach out to the leasing office.

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The apartment I live at is initiating a community-wide monthly rent increase to cover the costs of preventative maintenance for a new pest control program on the exterior of the buildings. It goes into effect 2/1/2025. We were only given 8 days notice of the rent increase. I have a fixed-term lease that is active until 7/12/2025. This does not align with terms outlined in my signed lease agreement. Although I responded to the email saying it was not within the terms of my lease, I did not receive a response in 5 days. Upon reaching out to property management I was told via email 1/30/2025 "the owner reserves the right to adjust or add fees and lease addendums as necessary." I see no such clause in my lease. While there is a pest management plan addendum in my lease, the language is clearly structured around costs exterminations and infestations (not preventative maintenance). Per the Ohio Revised Code Chapter 5321 and the Ohio Landlord Tenant Law, the landlord is responsible for maintaining the building and keeping the premises habitable. This responsibility cannot be shifted to the tenant. To increase rent adequate notice must be provided, which for a fixed term lease is 30 days before renewal. A landlord cannot arbitrarily increase rent within my lease term unless my lease explicitly says so, which it does not. I believe my tenant rights, and rights of others in my community is being violated by Farms at New Albany *********, c/o Lifestyle ************************.

  Customer Answer

  Date: 01/31/2025

  I entered in the amount of ****** when prompted how much money I paid the business. This is the sum of money I paid to date in rent. I think I may have misunderstood the question. The disputed amount is only the increase in monthly rent for pest control preventative maintenance. 

  

  Business Response

  Date: 02/04/2025

   We would like to update you about the $3 *************** Fee that was to be implemented as part of our ongoing commitment to maintaining a safe, comfortable, and healthy living environment for everyone in our community. ** has contracted quarterly preventative treatments as part of the pest management plan, which is essential to protect both the integrity of our buildings and homes.
  We apologize for any confusion caused by our current residents getting the $3 charge this month. This oversight has caused much frustration and we are pleased to note that the pest management plan applies to new move-ins and new lease renewals ONLY, beginning February 1st.

  For our current residents, we will be issuing a $3 credit which will post tomorrow, Feb. 5th, 2025 and you will not be charged this fee moving forward, within your current active lease.  Again, only new renewal leases and new resident leases will see the implemented change.

  If you have any questions or concerns, please dont hesitate to reach out to the leasing team. Were here to assist you!

  Thank you for your understanding. Have a great week. 

  Customer Answer

  Date: 02/06/2025

  Better Business Bureau:
  
  I accept the business's response to resolve this complaint. I hope going forward those employed by property management receive proper training so that such oversights do not occur. I also hope leasing office staff receive proper training in dealing with tenant concerns in an timely and appropriate manner.
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:01/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is charging a trash fee when they dont even pick up the trash and if I dont bring the trash back in, they will charge me a fee. The trash company that they hired has admitted that they have missed me many times and because of this I have been charged

  

  Business Response

  Date: 01/14/2025

  Hello *****,
  Thank you for sharing your feedback. We understand that mandatory charges can be frustrating, and we sincerely apologize for any inconvenience this has caused. The door-to-door pickup service is part of our commitment to maintaining a clean and healthy community, ensuring that waste is managed responsibly and efficiently. The charges you are seeing on the account are for the pickup service itself. We will continue to reach out to our collectors to make sure your door is not missed on their routes. We do appreciate you bringing this to our attention and will use your feedback to work with our vendor moving forward. 
  
  

• Initial Complaint

  Date:12/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive lived at ********************* for several years now. On 12/14/24 my heat went out for the second time in under two weeks. All three floors thermostats inoperable. Maintenance couldnt fix it. ****, the new assistant manager, was incredibly rude while speaking in person. The temperature outside was 40F at the time, and 35F expected in the evening. Her only solution was to provide 1 single small space heater, about the size of a box of cereal. One space heater to heat three floors in the middle of December with freezing temperatures commonly on the forecast. **** wouldnt make the situation right, and when my spouse and I were unhappy, she called the police on us, of whom left before we did, as the only thing broken were feelings, not law. A space heater is not only unsafe, but expensive to operate, and we should be reimbursed. Currently, we are waiting until the next week so they can contact their insurance company. This issue is outside of their maintenance skill set clearly. During this cold season, it would be reasonable to contact an outside HVAC repair service, however they refused. Instead, ** has attempted to shift blame to us. No wonder ** **************** has such turnover!

  

  Business Response

  Date: 12/19/2024

  Hello,

  Thank you for reaching out.  We have been in contact with the ************** and they have let us know the heating issue has been addressed and corrected at this point in time and that they have an in person meeting scheduled to address the other issues brought up in this complaint.  At this point, the Leasing team will be the best point of contact to resolve and address any outstanding concerns or issues.

   

  Thank you.

• Initial Complaint

  Date:09/18/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Being threaten when property has dropped the *** and also has disabled ways to make payments for water bill and will not fix my stove and also a snake and etc .. **** say due on 09/28 and being threaten to be taken to court off something that is not due

  

  Business Response

  Date: 09/19/2024

  Good afternoon-
  We apologize for any issues you are experiencing at our LC ************ community. We take pride in offering a comfortable and unique expierince for all of our residents. According to my notes, I don't currently see any outstanding work orders for the stove in your unit, however we would be more than happy to place that order for you and have a maintenance team member come to check it out. As far as rent and utilities are concerned, the deadlines for those are very clear and are outlined via email. If there are any outstanding questions surrounding rent and due dates I would also be happy to make sure those are understood.  Please email us directly at ****************************************************************************************************** and we would be happy to address any concerns you may have.

   

  
  
  
  

  
  

• Initial Complaint

  Date:07/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 19th, I went over to verify my rental agreement was fully signed since I sent a text that I did not want to sign page 10 but was not given the option to opt out. I was advised I must sign the last page to get it through their system. I advised I did not want to sign it and that if it is optional then I need the option to decline. I was told to push it through the system I must opt in then I could cancel. On page 10 of the agreement clearly states enrollment is optional and not a condition of this Rental Agreement. I contacted an attorney and they said to do a Demand Letter.The ** is not giving its residents the option to opt-out unless it's receiving a kickback from RentPlus for coercing residents to opt in which based on what I have read below leads me to believe you are. They are coercing residents to sign a document that is not a condition of their rental agreement because of their system limitation.At this time the ** is violating Tenants and my rights by coercing me to opt into a rent-plus program I don't want because I not given the option to opt-out. This is not a fair business act, and they are violating all tenants rights at this point.

  

  Business Response

  Date: 07/29/2024

  Thank you for reaching out in regards to this addendum and portion of the lease.  The onsite team has reached out in regards to a way to bypass this piece of the lease agreement as well as confirmation of the opting out of this program.  Please communicate with them in regards to next steps for completion of your renewal lease. 
  

• Initial Complaint

  Date:07/12/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint regarding unfair & potentially deceptive carpet replacement charges from my previous landlord,LC Hilliard.Upon moveout,I received a bill for a full 1stfloor carpet replacement due to "significant staining" unseen during normal use. These stains, according to them,required lifting the carpet for inspection, suggesting they were not visible during normal use. We would have noticed & cleaned them, this strongly suggests they were reversible and likely treatable with a professional cleaning. LC Hilliard offered no proof of it being permanent damage.Disturbingly,my research revealed a pattern of similar charges on past tenants' carpets. These reports suggest a systematic effort by LC Hilliard to unfairly charger tenants with unnecessary replacements, raising serious concerns about their practices and potential violation of fair housing policies,specifically regarding unreasonable charges. This unfairly burdens tenants with excessive costs, potentially exceeding normal wear and tear expectations. We take pride in maintaining a pet-free living space, & respecting our landlord,but simply refuse to pay this amount unjustly. Upon receiving the charges,I proactively offered to hire professional cleaners, a solution benefiting both parties. Despite repeated calls,my attempts to reach the manager were met with silence. Finally, today I spoke with her, explaining the situation and my concerns about a lack of transparency, she insisted the carpet had already been replaced and there was nothing we could do. Also ignoring a pre-existing ceiling leak that could have caused the stains,a leak they were clearly aware of upon move-in and failed to address.LC Hilliard's actions were unfair and lacked transparency. I request the BBB investigate their practices & help me reach a fair resolution.My ideal outcome is for LC Hilliard to reconsider the charges and credit me for the difference between a full replacement & a professional cleaning service

  

  Business Response

  Date: 07/17/2024

  Thank you for providing your feedback and concerns ****. We are willing to discuss further if you would like to speak to the leasing office regarding the situation. The carpet charges were $860. It was explained that the total charges to you as the resident were not the total cost of replacement and that the $860 was a proration of the 5 year lifespan of the carpet. The carpet in the home was last replaced on 3/13/23, the prorated amount due is the charge back of the 3.75 years left on the lifespan. Photos of the staining were also provided to you with your Financial Move Out Statement.  Unfortunately, as also explained, once keys are turned in to the office and the lease has expired, possession is given back to LC Hilliard and residents can no longer enter the home, at this point in the process we would not allow the resident to hire their own vendor to clean. We deemed the carpet not savable and needed to replace the carpet, which was completed on July 8th. The bathroom leak was reported in 2023, and we do see the work order in the account for that issue. We are willing to discuss further if you strongly feel that some of this staining was caused by the ceiling leak and would be happy to work with you on the total carpet charges due at this time. Please let us know if you would like to discuss with the team further. 

  Customer Answer

  Date: 07/20/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint upon further discussion with the Landlord to reach a solution that will satisfy both parties. 
  
  Regards,
  
  *************************

  Customer Answer

  Date: 07/29/2024

  The Company has not reached out to me again after I accepted their response. instead they have send a third notice for payment similar. Also I have emailed them last week, asking how we can discuss and reach a settlement, to which they have not replied. 

  

  Business Response

  Date: 08/08/2024

  Hello, 

  We have been notified that you have been contacted by the leasing team onsite in regards to your balance and a payment plan has been put in place resolve the remaining balance. 

   

   

  Customer Answer

  Date: 08/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:06/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was lied to and mislead during signing of my lease. I heard rumors of the place selling as I did not want to sign a lease and have to move soon. Not 30 days after I signed they say I have to move out after my lease ends This is crazy and they won't let me leave now because I signed a lease these people are crooks and liars I was lead to and tricked into signing my lease and they withheld information from me that they knew . This is my life they are affecting. I believe they should allow me to break my lease with no penalty because of there lies.

  

  Business Response

  Date: 06/04/2024

  We understand that the recent news regarding the property's conversion has caused significant stress, and we sincerely apologize for every inconvenience this may have caused you.

  We want to assure you that we informed all residents of the conversion within days of the decision being made internally. Transparency and communication are important to us, and we took immediate steps to keep everyone informed as soon as the decision was finalized.

  As property owners, we are within our rights to make such changes, and we are committed to ensuring that these transitions are handled with as little disruption to you as possible. We are not breaking any leases, and to support our residents during this period, we are waiving all fees for lease transfers and providing discounted lease break rates for anyone choosing to end their lease within three months of their end date.

  We value you as a resident and want to make this transition as smooth as possible for you. If you have any further questions or need assistance, please do not hesitate to contact our office. We are here to help and support you through this process.
  Thank you for your understanding.

  Customer Answer

  Date: 06/05/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21793907
  
  I am rejecting this response because: 

   

  They do not call me back and i spoke with a rep yesterday and the said they where told not to tell the residence about the sale even if they ask . Nothing but lies .

   

  i was lied to and tricked into this lease .

  i would like to move out September ***************************************************************************************** in 
  
  Regards,
  
  ***********************

  

  Business Response

  Date: 06/11/2024

  Hi *****,

  After speaking with the ************** they informed us that they have spoken to you and agreed to termination of your lease per your initial request.  Any further questions in regards to vacating the community can be handled by the leasing office.

  
  Thank you. 

• Initial Complaint

  Date:05/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our windows have leaked and flooded into our 3rd floor apartment 4 times. The windows are bowing in from settlement of the building.
  This has caused water damages to the carpet, our rug, fan, hot wheels track, couch. Their solution? Sealing the windows multiple times.
  The smell of dog urine and feces is all through out the 3rd floor, from a neighbor who doesn’t let his dog outside and barks constantly.
  The leasing office is nothing but liars and crooks who just want your money.
  We are now paying out our lease due to negligence. Cleaning fee is supposed to come out of our deposit but now are being charged $95 for a cleaning fee when we haven’t even moved out yet.
  
  Warning: STAY AWAY FROM THE LC PROPERTIES.

  

  Business Response

  Date: 05/08/2024

  Thank you for taking the time to provide your feedback ***. We certainly understand how this situation could be frustrating.  We did in good faith attempt to reconcile the window issue each time it was brought to the team's attention.  Currently we have a service order in with a vendor partner for a full replacement of the window that is specifically leaking. While a full replacement will ultimately be great for you and your family as well as the building, we understand it can also be frustrating being at the mercy of the vendor schedule and install times. Please know we are communicating with them regularly to get them to your home as soon as possible. Regarding your neighbor and the concerns surrounding their pet, the team has been diligently working with them to rectify the issues.  The pet has since been relocated and is no longer living within the apartment home. The hallway carpet has been professionally cleaned .  We would also in good faith, would like to remove the cleaning fee as a customer service gesture.  LC of course wishes for all of our residents to be happy and comfortable within their apartment homes and we will continue to grow from any feedback given and to do our best to improve your stay with us.