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Business Profile

Property Management

Link Real Estate Group LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Link Real Estate Group LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Link Real Estate Group LLC has 22 locations, listed below.

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    Customer Complaints Summary

    • 26 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/29/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company have not return a $100 processing fee.. the company put there own address on the check supposedly sent out to me after emailing to see why and request them put the right return address they still have not sent the check to me it’s been well over 60 with multiple times of me contacting them nothing has been don

      Business Response

      Date: 01/03/2023

      Property manager issued resident refund of $100 on 11/16/2022. Receipt of refund is attached. Refund was given prior to move out. 

    • Initial Complaint

      Date:10/28/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      I moved in on 10.14.22. My apartment is infested with roaches, bed bugs, and carpet beetles. After a week, they came out off the carpet and other places. I contacted management on Monday, and they said someone would be out on Friday. It's Friday, and he has not arrived yet. I went to the office and spoke to Deojane. Her number is 614-407-5516. She said she did not know when he would arrive. She did not say when she had last confirmed the appointment with the exterminator.

      Business Response

      Date: 11/07/2022

      Hi ********! I’m sorry to hear that you’re experiencing issues with this and want you to know that our team is working to get it resolved as quickly as possible. I spoke with the Property Manager at your community. She’s confirmed that management was made aware of the issue on 10/28/2022. A treatment was scheduled for as soon as our provider had availability and was able to provide the treatment, as the chemicals used in home treatments can interfere with professional treatments and adequate timing must be allowed between the two. A professional treatment was scheduled and completed on 11/4. To comply with health and safety guidelines for apartments that are currently occupied, the next treatment is scheduled for 11/8, and a followup for 11/21. The carpet and unit will also be cleaned once treated. We apologize again for the frustration this causes and want you to know we’re working to resolve it as quickly was possible. Thank you!

      Customer Answer

      Date: 11/10/2022

      Called the consumer due to voicemail consumer claims the business have not came into the apartment on the scheduled appointment 11/8 and was told they have to come back two weeks from then. She also stated the apartment is still roach invested and nothing has been done. Advised Id let the business know for reply but would reach back out at 1pm today.

      Business Response

      Date: 12/01/2022

      TD ********** called business for clarity and understanding. Business stated we tried to do the pest control route consumer canceled appointment so to their knowledge they thought everything was okay.  The business is claiming that the consumer has not been in contact with them at all to be of assistance. Advised to business ultimately he consumer would like to break the lease. The business stated okay the lease holder needs to contact the leasing office: 6148454806, resident portal is the fastest, or email: ***************************. Advised i will get this over to the consumer. ***** advised that the manager would have payment options for her.

      Customer Answer

      Date: 12/01/2022

      TD ********** Called consumer to give update on previous email from business and get some clarity on her documents. Advised that it seems her documentation is because she requested these treatments and no determination. Advised her se did cancel her last appointment so i asked what would she like hem to do? Consumer wants to break the lease advised they are not budging from the $1500. She will call the leasing office to get the process started to break lease, she has moved her stuff out already.

    Link Real Estate Group LLC is NOT a BBB Accredited Business.

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