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Business Profile

Psychologist

Affirmations Psychological Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Psychologist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/24/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had been very clear multiple times with the professionals at Affirmations that I needed to know when I was personally being charged when my insurance was not able to be charged. I was not notified I owed them anything until a balance of $800 occurred. I arranged a payment plan with the business of $30/month to fulfill the balance. What I was told is that they switched billing plans multiple times which messed up my payment plan. I was not notified at all when these changes occurred and this week I received a bill that is now over $1000. I had stopped all appointments as soon as I heard about the $800 build up August of last year. There is no reason for this bill to be so high. My account number with them is ********. After all of this disruption, unprofessional lack of communication and unnecessary charges, I should not have to pay them, truly if anything I should not owe them up to $800.

    Business Response

    Date: 09/22/2022

    Hello~

    The client's balance is based on billing insurance and insurance responding to the claims as a deductible, meaning remuneration is client's responsibility.

    Thanks,

    Dwight

Affirmations Psychological Services, LLC is NOT a BBB Accredited Business.

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