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Business Profile

Magazine Publishers

Highlights for Children, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Publishers.

Complaints

This profile includes complaints for Highlights for Children, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Highlights for Children, Inc. has 9 locations, listed below.

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    Customer Complaints Summary

    • 151 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/25/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were gifted a subscription to Highlights magazine. One of the magazines came with a card to scratch off for a free gift. My 5 year old was excited because she thought she won so we sent the card in. Then we were notified that we were enrolled in a monthly hidden pictures club that we never joined. I have canceled TWICE but keep receiving threatening emails from this company that we owe money. I feel like we are being scammed by this company. We never signed up for a monthly club.

      Business Response

      Date: 08/26/2022

      ********* *** ******: 

      I have received a copy of your complaint to the Better Business
      Bureau. I am sorry for any misunderstanding regarding your Puzzle Buzz
      membership. Customer service is of the utmost importance to us, and it is our
      goal to provide the best products and service to our customers. 

      Our records show that we received a response to a promotional mailing for Puzzle
      Buzz and it was processed on April 21, 2022. The promotional material for
      parents included with the order form indicated that you could receive an
      introductory shipment of Puzzle Buzz, for which you would be charged 99¢ plus a
      nominal shipping and handling charge. A free book and tote bag were also
      to be included in the introductory shipment. The details stated that you
      were free to cancel and return one of the books with no further obligation. Or,
      if you chose to continue in the club, you would receive two new Puzzle Buzz
      books every three weeks at $13.90, plus shipping and handling. 


      As we
      have no record of receiving a cancellation request, we continued to send
      shipments in good faith in accordance with the details of the promotion. It is
      clear from the information you sent to the BBB that you never intended to order
      Puzzle Buzz. Your account has been successfully canceled and cleared effective
      today, August 26, 2022. Your review included a refund request as your Desired Settlement;
      however, you haven’t submitted any payments on this account. Please disregard
      any invoices or mailings that you may have received and keep the items with our
      compliments.

      Once again, I sincerely apologize for any inconvenience you may have
      experienced.  Should you have any further questions or concerns, please
      feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to
      4:30 PM, EST.

      Thank you,

      **** *******
      Director, Customer Contact Centers
      Account # *********

      Customer Answer

      Date: 09/08/2022

      I accept the business's response to resolve this complaint.


      Regards,



      ********* *** ******

    • Initial Complaint

      Date:08/24/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a subscription to highlights as a gift. Than they sent me an invoice in the mail of a charge that I owed them. I did not purchase anything. I did not send them anything at all not a post card nothing. They are asking for money. It sounds like they do this to a lot of people from the number of similar complaints I see on here.

      Business Response

      Date: 08/24/2022


      ****** ********: 

      I have received a copy of your complaint to the Better Business
      Bureau. I am sorry for any misunderstanding regarding your Hidden Pictures Let’s
      Play membership. Customer service is of the utmost importance to us, and it is
      our goal to provide the best products and service to our customers. 

      Our records show that we received a response to a promotional mailing for
      Hidden Pictures Let’s Play and it was processed on June 2, 2022. The information
      provided to us from the order card included the names Kyle-****** for billing along
      with a phone number & email address. The promotional material for parents
      included with the order form indicated that you could receive an introductory
      shipment of Hidden Pictures Let’s Play, for which you would be charged $6.95
      plus a nominal shipping and handling charge. A free book and tote bag were
      also to be included in the introductory shipment. The details stated that
      you were free to cancel and return one of the books with no further obligation.
      Or, if you chose to continue in the club, you would receive two new Hidden
      Picture Let’s Play books every three weeks at $13.90, plus shipping and
      handling. 


      It is
      clear from the information you sent to the BBB that you never intended to order
      Hidden Pictures Let’s Play. Your account was successfully canceled and cleared by
      a rep earlier today, August 24, 2022. Please disregard any invoices or mailings
      that you may have received and keep the items with our compliments.

      Once again, I sincerely apologize for any inconvenience you may have
      experienced.  Should you have any further questions or concerns, please
      feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to
      4:30 PM, EST.

      Thank you,

      **** *******
      Director, Customer Contact Centers
      Account # *********

      Customer Answer

      Date: 08/25/2022

      I accept the business's response to resolve this complaint.


      Regards,



      ****** ********

    • Initial Complaint

      Date:08/23/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son received a 1 year subscription to Highlights Magazine from his grandmother for Christmas. About 6 months in we started receiving invoices for Hidden Pictures, threatening late fees and collections. I did not sign up for anything. Please remove us from your mailing list and stop sending invoices. I have tried calling, emailing and going through the website but I have not been able to opt out or resolve this issue. Very disappointed.

      Business Response

      Date: 08/24/2022

      I have received a copy of your complaint to the Better Business
      Bureau. I am sorry for any misunderstanding regarding your Hidden Pictures
      Eagle-Eye membership. Customer service is of the utmost importance to us, and
      it is our goal to provide the best products and service to our customers. 

      Our records show that we received a response to a promotional mailing for
      Hidden Pictures Eagle-Eye and it was processed on January 24, 2022. The
      promotional material for parents included with the order form indicated that
      you could receive an introductory shipment of Hidden Pictures Eagle-Eye, for
      which you would be charged $6.95 plus a nominal shipping and handling
      charge. A free book and tote bag were also to be included in the
      introductory shipment. The details stated that you were free to cancel and
      return one of the books with no further obligation. Or, if you chose to
      continue in the club, you would receive two new Hidden Picture Eagle-Eye books
      every three weeks at $13.90, plus shipping and handling. 


      It is
      clear from the information you sent to the BBB that you never intended to order
      Hidden Pictures Eagle-Eye. Your account was successfully discontinued by a rep
      on August 23, 2022. Please disregard any invoices or mailings that you may have
      received and keep the items with our compliments.

      Once again, I sincerely apologize for any inconvenience you may have
      experienced.  Should you have any further questions or concerns, please
      feel free to contact me at 1-888-372-6433, Monday through Friday, 8:00 AM to
      4:30 PM, EST.

      Thank you,

      Jeff C
      Director, Customer Contact Centers
      Account # 447799701
      JC/sre

    • Initial Complaint

      Date:08/18/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were gifted a subscription to Highlights magazine. One of the magazines came with a card to scratch off for a free gift. My 4 year old was excited because she thought she won so we sent the card in. Then we were notified that we were enrolled in a monthly hidden pictures club that we never joined. I have no info on how to cancel, but keep receiving threatening “invoices” in the mail from this company that we owe money. I feel like we are being scammed by this company. We never signed up for a monthly club.

      Business Response

      Date: 08/18/2022

      Hello Ms. ******, I have received a copy of
      your complaint to the Better Business Bureau.  I am sorry for any
      misunderstanding regarding your Hidden Pictures Let's Play account. Customer
      service is of the utmost importance to us, and it is our goal to provide the
      best products and service to our customers. 

      Our records show that we received a response to a promotional
      mailing for Hidden Pictures and it was processed on June 20,2022. The
      promotional material for parents included with the order form indicated that
      you could receive an introductory shipment of Hidden Pictures Let's Play, for
      which you would be charged $6.95 plus a nominal shipping and handling
      charge.  A free book and tote bag were also to be included in the
      introductory shipment. The details stated that you were free to cancel and
      return one of the books with no further obligation. Or, if you chose to
      continue in the club, you would receive two new Hidden Pictures Let's Play
      books every three weeks at $13.90, plus shipping and handling. 

      It is clear from the information you sent to the BBB that you
      never intended to order Hidden Pictures Let's Play. Your account was
      successfully canceled and all charges have been removed. The final
      shipment mailed July 27,2022. Please disregard any notices or mailings that you
      may have received and keep the items with our compliments. 

       

      Thank
      you, **** *******
       Director, Customer Contact Centers
       Account # *********

      Customer Answer

      Date: 08/18/2022

      I accept the business's response to resolve this complaint.


      Regards,



      ****** ****

    • Initial Complaint

      Date:08/16/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed my daughter up for a Highlights magazine subscription on Amazon when they were running a sale. When we started receiving the magazines, they also included a scratch off post card for free gifts. A couple months into our magazine subscription we began receiving late fees for Top Secret Adventures. I never signed anything or consented to receive any additional products. My child filled out the postcard and believed that she truly won something free, and sent it in. It’s very unfair to market these things to children who don’t understand that nothing is ever truly free. It really does feel predatory and inappropriate. I tried contacting the company to explain the situation, but all they wanted was a payment. I have tried to make payments online numerous times and also cancel my subscription. As of today 8/16/2022, my account shows past due and my magazine subscription is not canceled. It’s very disturbing to me to see that this is what the company now does to make money. I will not be purchasing any future magazine subscriptions from them because I fear this will keep happening. I hope other parents beware of this scam.

      Business Response

      Date: 08/18/2022

      Hello Ms. ******,
      I have received a copy of your complaint to the Better Business Bureau.  I
      am sorry for any misunderstanding regarding your Top Secret Adventures account.
      Customer service is of the utmost importance to us, and it is our goal to
      provide the best products and service to our customers. 

      Our records show that we received a response to a promotional mailing for Top
      Secret Adventures and it was processed on March 11,2022. The Top Secret
      Adventures Club offer presented the opportunity to receive a free kit
      plus postage, as part of an enrollment in our monthly book club. If you
      decided to continue your enrollment, it also explained that a new kit billed at
      $15.95, plus postage, would be mailed every three weeks.

      It is clear from the
      information you sent to the BBB that you never intended to order Top Secret
      Adventures. Your account was successfully canceled and all charges have
      been refunded. Refunds take 3-5 business days to receive. Please disregard any notices or mailings that you may have
      received and keep the items with our compliments. 

      Once again, I sincerely
      apologize for any inconvenience you may have experienced.  Should you have
      any further questions or concerns, please feel free to contact me at
      1-888-372-6433, Monday through Friday, 8:00 AM to 4:30 PM, EST.


      Thank
      you, Jeff C
       Director, Customer Contact Centers
       Account # 448639039
       JC/jst

      Customer Answer

      Date: 08/18/2022

      I am rejecting this response because: I don't see a response to my complaint for the company.

    • Initial Complaint

      Date:08/11/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We received a gift subscription to Highlights Magazine and my kids scratched off the “free gift” offer that was attached and mailed it without my knowledge or consent. We began receiving Puzzle Club magazines shortly thereafter. Because I have two kids, they EACH receive a set of these magazines, which come two to a package. I tried calling to cancel and explain that had happened but got a recording saying they had a high call volume and I should call back later. The website sent me into a loop and would not allow me to cancel. Since then, we have received a barrage of “past due” invoices with threatening language. It feels like harassment to have a constant stream of demands for payment show up even though we’ve tried in good faith to cancel. It borders on predatory. Shame on you, Highlights, for your deceptive business practices that prey on children and force parents into unwittingly paying for something they never agreed to buy.

      Business Response

      Date: 08/12/2022

      ***** *******: 

      I have received a copy of your complaint to the Better Business
      Bureau. I am sorry for any misunderstanding regarding your Puzzlemania
      memberships. Customer service is of the utmost importance to us, and it is our
      goal to provide the best products and service to our customers. 

      Our records show that we received responses to a promotional mailing for Puzzlemania
      and they were processed on February 16, 2021. The promotional material for
      parents included with the order form indicated that you could receive an
      introductory shipment of Puzzlemania, for which you would be charged $6.95 plus
      a nominal shipping and handling charge. A free book and tote bag were also
      to be included in the introductory shipment. The details stated that you
      were free to cancel and return one of the books with no further obligation. Or,
      if you chose to continue in the club, you would receive two new Puzzlemania
      books every three weeks at $13.90, plus shipping and handling. 


      It is
      clear from the information you sent to the BBB that you never intended to order
      Puzzlemania. Your account has been successfully canceled and cleared effective
      today, August 12, 2022. Please disregard any invoices or mailings that you may
      have received and keep the items with our compliments.

      Once again, I sincerely apologize for any inconvenience you may have
      experienced.  Should you have any further questions or concerns, please
      feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to
      4:30 PM, EST.

      Thank you,

      **** *******
      Director, Customer Contact Centers
      Account # *********

    • Initial Complaint

      Date:08/09/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Highlights sent promotional mail including a game card for free gift. Our kid asked us to help her complete the game and dropped the card in mail. Nothing on that card said anything about subscription or charges, but that’s what Highlight did, they subscribed us to their paid service without consent, and keeps harassing us for payment. We had no intention or indication of subscribing.

      Business Response

      Date: 08/10/2022

      Hello Mrs. *****, I have received a copy of
      your complaint to the Better Business Bureau.  I am sorry for any
      misunderstanding regarding your ***** *** *** account. Customer
      service is of the utmost importance to us, and it is our goal to provide the
      best products and service to our customers. 

      Our records show that we received a response to a promotional
      mailing for ***** *** *** and it was processed on October 26,2021. The
      promotional material for parents included with the order form indicated that
      you could receive an introductory shipment of ***** *** ***, for
      which you would be charged $7.95 plus a nominal shipping and handling
      charge.  A free book and game guide were also to be included in the
      introductory shipment. The details stated that you were free to cancel and
      return one of the books with no further obligation. Or, if you chose to
      continue in the club, you would receive two new ***** *** *** books every three weeks at $15.90, plus shipping and handling. 

      It is clear from the information you sent to the BBB that you
      never intended to order ***** *** ***. Your account was
      successfully canceled and all charges have been removed. The final
      shipment mailed October 29,2021. Please disregard any notices or mailings that you
      may have received and keep the items with our compliments. 

       

      Thank you, Jeff
      Cundiff
       Director, Customer Contact Centers
       Account # *********

    • Initial Complaint

      Date:07/31/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife signed our son up for a Highlights magazine subscription on Amazon when they were running a sale. When we started receiving the magazines, they also included a scratch off post card for free gifts. A couple months into our magazine subscription we began receiving late fees for Which Way USA. I never signed anything or consented to receive any additional products. My only guess is that my child saw the postcard and believed that he truly won something free, and sent it in. It’s very unfair to market these things to children who don’t understand that nothing is ever truly free. It really does feel predatory and inappropriate. I tried contacting the company to explain the situation, but all they wanted was a payment. I grew up reading Highlights, so it’s very saddening to see that this is what the company now does to make money. I will not be purchasing any future magazine subscriptions from them because I fear this will keep happening.

      Business Response

      Date: 08/01/2022

      ****** ******: 

      I have received a copy of your complaint to the
      Better Business Bureau. I am sorry for any misunderstanding regarding your
      Which Way USA membership. Customer service is of the utmost importance to us,
      and it is our goal to provide the best products and service to our
      customers. 

      Our records show that we received a response to a promotional mailing for Which
      Way USA and it was processed on January 21, 2022. The promotional material for
      parents included with the order form indicated that you could receive an
      introductory shipment of Which Way USA, for which you would be charged $7.95
      plus a nominal shipping and handling charge. A free book and game guide
      journal were also to be included in the introductory shipment. The details
      stated that you were free to cancel and return one of the books with no further
      obligation. Or, if you chose to continue in the club, you would receive two new
      Which Way USA books every three weeks at $15.90, plus shipping and handling.


      It is
      clear from the information you sent to the BBB that you never intended to order
      Which Way USA. Your account has been successfully canceled and cleared
      effective today, August 1, 2022. Please disregard any invoices or mailings that
      you may have received and keep the items with our compliments.

      Once again, I sincerely apologize for any inconvenience you may have
      experienced.  Should you have any further questions or concerns, please
      feel free to contact me at 1-888-372-6433, Monday through Friday, 8:00 AM to
      4:30 PM, EST.

      Thank you,

      Jeff C
      Director, Customer Contact Centers
      Account # 447745704
      JC/sre

    • Initial Complaint

      Date:07/30/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were gifted a subscription to Highlights magazine. One of the magazines came with a card to scratch off for a free gift. My 7 year old was excited because she thought she won so we sent the card in. Then we were notified that we were enrolled in a monthly hidden pictures club that we never joined. I have canceled TWICE but keep receiving threatening emails from this company that we owe money. I feel like we are being scammed by this company. We never signed up for a monthly club.

      Business Response

      Date: 08/01/2022

      **** ******: 

      I have received a copy of your complaint to the Better Business
      Bureau. I am sorry for any misunderstanding regarding your Hidden Pictures
      Eagle-Eye membership. Customer service is of the utmost importance to us, and
      it is our goal to provide the best products and service to our customers. 

      Our records show that we received a response to a promotional mailing for Hidden
      Pictures Eagle-Eye and it was processed on January 21, 2022. The promotional
      material for parents included with the order form indicated that you could
      receive an introductory shipment of Hidden Pictures Eagle-Eye, for which you
      would be charged $6.95 plus a nominal shipping and handling charge. A free
      book and tote bag were also to be included in the introductory
      shipment. The details stated that you were free to cancel and return one
      of the books with no further obligation. Or, if you chose to continue in the
      club, you would receive two new Hidden Picture Eagle-Eye books every three
      weeks at $13.90, plus shipping and handling. 


      It is
      clear from the information you sent to the BBB that you never intended to order
      Hidden Pictures Eagle-Eye. We received your payment for the first shipment and
      cancellation request on March 3, 2022. The membership was discontinued at that time;
      however, the second shipment was already processed by then and could not
      be stopped- generated February 25, 2022. I’ve cleared the amount due for the second
      shipment effective today, August 1, 2022. Please disregard any invoices or
      mailings that you may have received and keep the items with our compliments.

      Once again, I sincerely apologize for any inconvenience you may have
      experienced.  Should you have any further questions or concerns, please
      feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to
      4:30 PM, EST.

      Thank you,

      **** *******
      Director, Customer Contact Centers
      Account # *********

      Customer Answer

      Date: 08/01/2022

      I accept the business's response to resolve this complaint.



      Regards,


      **** ******

    • Initial Complaint

      Date:07/29/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My daughter was gifted a subscription to Highlights and attached to two of the magazines were postcards with scratch offs for free stickers and tote bags. We have now somehow been enrolled in a subscription with magazines being sent and new bills. We do not wish to receive these extra items or be billed for them! My daughter was excited to send the postcards which seemed to imply winning a free item but ultimately has resulted in bills for over 75.00

      Business Response

      Date: 08/01/2022

      Hello Ms. *******, I have received a copy of
      your complaint to the Better Business Bureau.  I am sorry for any
      misunderstanding regarding your Hidden Pictures Eagle Eye and Puzzle Buzz account. Customer
      service is of the utmost importance to us, and it is our goal to provide the
      best products and service to our customers. 

      Our records show that we received a response to a promotional
      mailing for Hidden Pictures and Puzzle Buzz and it was processed on March 30,2022. The
      promotional material for parents included with the order form indicated that
      you could receive an introductory shipment of Hidden Pictures Let's Play & Puzzle Buzz, for
      which you would be charged $6.95 plus a nominal shipping and handling
      charge.  A free book and tote bag were also to be included in the
      introductory shipment. The details stated that you were free to cancel and
      return one of the books with no further obligation. Or, if you chose to
      continue in the club, you would receive two new Hidden Pictures Let's Play
      books every three weeks at $13.90, plus shipping and handling. 

      It is clear from the information you sent to the BBB that you
      never intended to order Hidden Pictures Let's Play or Puzzle Buzz. Your account was
      successfully canceled and all charges have been removed. The final
      shipment mailed July 27,2022, which should arrive within 2-3 weeks. Please disregard any notices or mailings that you
      may have received and keep the items with our compliments. 

       

      Thank you, Jeff
      C
       Director, Customer Contact Centers
       Account # *********
       JC/jst

    Highlights for Children, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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