Business Profile

Magazine Publishers

Highlights for Children, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Highlights for Children, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

151 total complaints in the last 3 years.
15 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/14/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As part of the subscriptions, Highlights offers calendars and puzzle books, These were never received for both our girls. Customer Service was contacted. On Jan 26, 2024, Highlights customer service said the material would be sent, and should be expected in 2-3 weeks. Nothing was received. Contacted again, on March 1, 2024, they said material was mailed on Feb 12, and should be 2-3 weeks. Nothing has been received. Customer service does not respond to emails. We have been subscribers for several years. It is not like we are unknown to them. Highlights simply refuses to honor its obligations. Their customer service is poor.
Business Response
Date: 03/15/2024
******* ******

I have received a copy of your complaint to the
Better Business Bureau. Thank you for your feedback, we really
appreciate it. Providing a world class customer experience is our top priority
and I apologize that it wasn’t demonstrated to you.
The bonus gift(s)
included with renewals/new subscriptions vary from year to year and are not always
the same. In the past we have sent your gift recipients: Hidden Pictures books,
Calendars, and Posters. This year, the free bonus item included with each renewal
order was a free Hidden Pictures booklet. The original mailing should have been
included with the JAN24 issue mailed in December 2023. A reship was then submitted
by an agent on January 26, 2024, which should have arrived by February 16,
2024. We have a few calendars left from other orders, and we’ll be sending each
recipient one directly from our home office in Columbus, OH.
Once again, I
sincerely apologize for any inconvenience you may have experienced. Should you
have any further questions or concerns, please feel free to contact me at
###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.

**** *******
Director, Customer Contact Centers
Account # *********
******
Customer Answer
Date: 03/23/2024
This response from Highlights states something should have been received in February 2024. Nothing was received. After further complaint, on March 14, 2024, Highlights sent an email (attached) changing their story, stating replacement was shipped on Feb 13, with expected arrival by March 26. Today is March 23 and still waiting. If the bonus has changed from the usual calendar, etc. of previous years, Highlights needs to state exactly what title(s) are to be expected, so we can understand the Highlights obligation is being fulfilled.
Regards,

******* *****
Business Response
Date: 03/26/2024
******* ******
I have received a copy of your complaint to the
Better Business Bureau. Thank you for your feedback, we really
appreciate it. Providing a world class customer experience is our top priority
and I apologize that it wasn’t demonstrated to you.
The reshipped bonus gift submitted by an agent
on January 26th, should have arrived by February 16th (2-3 weeks from the submission date). As of today, nothing has been returned
from the postal service so we’re not sure why it wasn’t received. As mentioned before,
we’ve reshipped some calendars from our home office. Those were mailed out on March
19th and should arrive shortly. Your subscriptions are enrolled into
continuous service. For these customers (ones enrolled into continuous service)
we include a list any applicable bonus gift(s) in the automatic renewal email sent
30-45 days prior to expiring.
The agent involved with your email from 3/1 will
be coached on their response. We’ve added 2 complimentary issues to the
subscription terms for the trouble- now expiring with the FEB25 issue. Once
again, I sincerely apologize for any inconvenience you may have experienced. Should you have any
further questions or concerns, please feel free to contact me at
###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.

**** *******
Director, Customer Contact Centers
Account # *********

Customer Answer
Date: 03/29/2024
I accept the business's response to resolve this complaint. However, Highlights hardly met their guarantee of 100% customer satisfaction. Material was received on March 25th, This was a full two months after initial complaints were made, as indicated by Highlights own responses. Highlights provided ever-changing stories on material delivery. They appear to blame the post office twice for failure to deliver. Once perhaps, but not twice. Highlights needs to take a serious look into the performance of both their material delivery process and customer service.

Regards,

******* *****
Initial Complaint
Date:03/08/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In 2017 I ordered a one year subscription to the magazine as a gift to a grandchild. Late 2023, his father told us, that they were still receiving the magazine, no one was looking at it and it went to the garbage. That lead us to a search through old credit card statements. I called Highlights in Feb 2024, was able to get a refund of the 2023 charge (39.96) and was informed that they could not refund further even after requesting a paper check. They charged our credit card without authorization for the years of 2018 - 2022 and refuse to return to us the unauthorized payments. I believe that unauthorized charges to a persons credit card are illegal. I was told that the error was mine for not telling them to stop. My viewpoint is that the charges were not authorized to begin with. I'm currently in Mexico so am unable to search previous years statements for the exact amount owed. The 6/6/2022 charge to my account is $$41.99 and the $200.00 I'm requesting is a rounded amount based on 5 years of unauthorized payments. Thank you.
Business Response
Date: 03/11/2024
***** *******
I have received a copy of your complaint to the
Better Business Bureau. Thank you for your feedback, we really appreciate
it. Providing a world class customer experience is our top priority and I
apologize that it wasn’t demonstrated to you.
We’re sorry for any concerns. Our magazine
subscriptions have continuous service. When placing an order this information
is provided. At the time of check out, it also states that you would be
automatically renewed. It also explains that you are free to discontinue
any further automatic charges by contacting customer service. An email
notification is automatically sent to the email address on file about 30-45
days prior to each expiration date, alerting customers of the upcoming
order/charge. As we have no record of receiving a cancellation request or any
updates to the account, we continued with the renewal order in accordance with
the details provided.
While we appreciate you being a Highlights customer,
we are unable to grant your entire refund request. Our records show that the
magazines were being mailed each month in good faith and were not returned by
the post office. We would be happy to honor a refund for the for the last 3 renewals
(including the 1 we’ve already credited) but would be unable to process a
refund beyond that point.
Once again, I
sincerely apologize for any inconvenience you may have experienced. Should
you have any further questions or concerns, please feel free to contact me at ###-###-####,
Monday through Friday, 8:00 AM to 4:30 PM, EST.

**** *******
Director, Customer Contact Centers
Account # *********

Customer Answer
Date: 03/12/2024
I accept the business's response to resolve this complaint. I look forward to receiving the additional refund for 2 more years.

Regards,

***** ******
Initial Complaint
Date:02/29/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This business has been told via email and their website/my account to remove my information and no more auto renewal. I never signed up for auto renewal. I then went to their website and clicked on everything to be removed from any futher communication via mail, phone or email.

I continued to receive things in my email and my mailbox from this company.

Today while at work, I received a phone call trying to sell me stuff from a weird number with caller ID saying HealthCare, only reason I answered it. It was a spoofed phone number. ###-###-####.

I advised the caller to remove me from all lists but she said she couldn't.

I want no more communication from this business who obviously is violating the Do Not Call law as I have asked them to remove me from all lists and communications. I no longer have a business relationship with them. The few orders I got were for my grandson in Pennsylvania. He doesn't even like these I was told by my son.
Business Response
Date: 02/29/2024
February 29, 2024

****** ******:

I have received a copy of your complaint to the
Better Business Bureau. Thank you for your feedback, we really
appreciate it. Providing a world class customer experience is our top priority
and I apologize that it wasn’t demonstrated to you.

Our records show that the
representative removed you from all contact on February 26, 2024. The current
processing time for mailings to completely stop is up to 90 days. You can expect
to stop receiving any phone calls within 30 days from that date. We would love
to also speak with you directly regarding the caller ID issue, as “HEALTHCARE”
shouldn’t be connected to any of our Telesales calls. Please send us an email with
a screenshot/photo showing the caller ID with the phone number connected and we’d
be happy to send that over for review.

Once again, I
sincerely apologize for any inconvenience you may have experienced. Should you
have any further questions or concerns, please feel free to contact me at
###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.

**** *******
Director, Customer Contact Centers
Account # *********
JC/sre
Customer Answer
Date: 03/01/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint. Today, I received via email my rights as a California resident and a CCPA response all my info will be deleted.

Regards,

****** ******
Initial Complaint
Date:02/20/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I began receiving billings for a subscription to Highlights and sent back a request to cancel this order because we didn't order any subscriptions. This subscription was created without my consent. I then tried to call to cancel and never reached anyone. I keep getting invoices for the magazine to my home and email. I just want to stop getting invoices for this subscription we never opted into.
Business Response
Date: 02/20/2024
Hello ******, I have received a copy of your
complaint to the Better Business Bureau. I am sorry for any misunderstanding
regarding your ****** **** account. We strive to provide
superior customer satisfaction to all of our customers.

Our records show that we received a response to a promotional
mailing for ****** **** and it was processed on August 24, 2023. The
promotional material for parents included with the order form indicated that
you could receive an introductory shipment of ****** ****, for
which you would be charged $0.99 plus a nominal shipping and handling
charge. A free book and tote bag were also to be included in the
introductory shipment. The details stated that you were free to cancel and
return one of the books with no further obligation. Or, if you chose to
continue in the club, you would receive two new ****** **** books every three weeks at $13.90, plus shipping and handling.

It is clear from the information you sent to the BBB that you
never intended to order ****** ****. Your account was
successfully canceled and all charges have been removed. The final
shipment mailed November 1, 2023. Please disregard any notices or mailings that you
may have received and keep the items with our compliments.
Once again, I sincerely apologize
for any inconvenience you may have experienced. Should you have any
further questions or concerns, please feel free to contact me at
###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.
Thank
you, **** *******
Director, Customer Contact Centers
Account # *********
JC/jst
Initial Complaint
Date:01/31/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had no issues until my child was offered two free puzzle books and a tote bag if we sent in the response to a scratch off that she apppeared to have "won." I filled out the return form and was sent two books. A few months later I was sent a bill saying it was overdue. I was scammed into accepting these as "free"and then expected to pay! If the company wants payment then ask up front THEN send the books. What a shame that a respected company that kids look forward to receiving magazines from would be so deceitful. I want my account closed and balance to be zero.
Business Response
Date: 02/02/2024
February 2, 2024

******* *****:
I have received a copy of your complaint to the
Better Business Bureau. Thank you for your
feedback, we really appreciate it. Providing a world class customer experience
is our top priority and I apologize that it wasn’t demonstrated to you.

Our records show that
we received a response to a promotional mailing for Puzzle Buzz and it was
processed on September 15, 2023. The promotional material for parents included
with the order form indicated that you could receive an introductory shipment
of Puzzle Buzz, for which you would be charged $6.95 plus a nominal shipping
and handling charge. A free book and tote bag were also to be included in
the introductory shipment. The details stated that you were free to cancel
and return one of the puzzle books with no further obligation. Or, if you chose
to continue in the club, you would receive two new Puzzle Buzz books every
three weeks at $13.90, plus shipping and handling.

As we have no record of receiving a cancellation
request, we continued to send shipments in good faith in accordance with the
details of the promotion. It is clear from the information you sent to the BBB
that you never intended to order Puzzle Buzz. Your account has been
successfully canceled and cleared effective February 2, 2024. Please disregard
any invoices or mailings that you may have received and keep the items with our
compliments.

Once again, I sincerely apologize for any inconvenience you may have
experienced. Should you have any further questions or concerns, please
feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to
4:30 PM, EST.

Thank you,

**** *******
Director, Customer Contact Centers
Account # *********
JC/sre
Customer Answer
Date: 02/13/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

******* *****
Initial Complaint
Date:01/18/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Someone must have ordered my son a free puzzle, which was fine, but apparently it came with a subscription of some sort. I started receiving a bill in the mail stating because I didn't mail back the puzzles that were mailed to my son, I had to pay. This is absurd. Do not allow people to sign up for a free item shipped to your child and then charge the child and/or parent. The invoice I received just now includes 2 puzzles, shipping and handling, tax and a late fee and is from the 'collections supervisor'. My child loves the magazines. It is a shame that this company would even send out misleading mailings to people which indicate an item is free and then charge the homeowner. 'Account number' *********.
Business Response
Date: 01/19/2024
Hello ****** Family, I have received a copy of your complaint to the Better
Business Bureau. I am sorry for any misunderstanding regarding your Puzzle Buzz account. We strive to provide superior customer
satisfaction to all of our customers.

Our records show that
we received a response to a promotional mailing for Puzzle Buzz and it was
processed on August 22, 2023. The promotional material for parents included
with the order form indicated that you could receive an introductory shipment
of Puzzle Buzz, for which you would be charged $0.99. A free book and tote bag were also
to be included in the introductory shipment. The details stated that you
were free to cancel and return one of the books with no further obligation. Or,
if you chose to continue in the club, you would receive two new Puzzle Buzz books every three weeks at $13.90, plus shipping and handling.

It is clear from the
information you sent to the BBB that you never intended to order Puzzle Buzz. Your account was successfully canceled and all
charges have been removed. The final shipment mailed November 1, 2023. Please disregard
any notices or mailings that you may have received and keep the items with our compliments.
Once again, I sincerely apologize
for any inconvenience you may have experienced. Should you have any
further questions or concerns, please feel free to contact me at
###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.
Thank
you, **** *******
Director, Customer Contact Centers
Account # *********
JC/jst
Customer Answer
Date: 01/19/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

********* ******
Initial Complaint
Date:01/10/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a magazine subscription from Highlights magazine a few years ago for my niece. I renewed it a single time and then decided to cancel it after learning my niece was not reading them. I have made dozens of phone calls to the company at their only available phone number to attempt to cancel this subscription. Each time I call I am placed on hold and am never able to get to an employee. I've tried emailing the company, both at their generic email as well as the automated emails I get but have never received a reply. I have been receiving collection mail from Highlights, but again, when I try to call or email I cannot get thru to anyone. They do not have the option to cancel a subscription in any other way but a phone call. I finally resorted to sending physical mail to the company twice to no avail. I receive collection notices frequently via mail and email. The notice I received today stated my account will be turned over to collections and reported to credit reporting agencies if I do not pay. As I am typing this, I have been on hold with with them for over 20 minutes. Highlights has left me no choice but to file a formal complaint as they have not offered a reasonable way to cancel a subscription and I have been desperately trying to cancel this for almost two years. My niece has never received a magazine subscription that I have not paid for.
Business Response
Date: 01/11/2024
January 11, 2024
*****
******:
I have received a copy of your complaint to the
Better Business Bureau. Thank you for your
feedback, we really appreciate it. Providing a world class customer experience
is our top priority and I apologize that it wasn’t demonstrated to you.
We’re sorry for any inconvenience. At times we may experience a higher volume of
calls and emails. During this period the response times are longer than usual,
but we work our way through each contact as soon as we can. For our customers
convenience, we offer multiple ways to cancel subscriptions (phone, email, live
chat, and self-service thought the online account portal). Our available phone
numbers, live chat feature and email form can also be found under the “Customer
Support” option listed on our website.
It is clear from the information you sent to the BBB
that you never intended to continue with the magazines. I've canceled and
cleared your account effective today, 1/11/2024. Highlights
contracts with agencies to collect on accounts that are past due. However, your
credit rating will not be impacted. Please disregard any
invoice/notification.
Once again, I
sincerely apologize for any inconvenience you may have experienced. Should you have any further
questions or concerns, please feel free to contact me at ###-###-####, Monday
through Friday, 8:00 AM to 4:30 PM, EST.

Jeff Cundiff
Director, Customer Contact Centers
Account # *********
******
Initial Complaint
Date:12/31/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They falsely combined my account with another person and refuse to fully correct the problem. They are giving me the run around and not fully reading my emails or responding. I feel it is a huge safety issue.
Business Response
Date: 01/05/2024
January 5, 2024

******** ********:

I have received a copy of your complaint to the
Better Business Bureau. Thank you for your feedback, we really
appreciate it. Providing a world class customer experience is our top priority
and I apologize that it wasn’t demonstrated to you.

At Highlights, we take
our responsibility for the safety of the buyer and children who use our
products very seriously! After reading through the email communications
provided by you, we’ve spoken to the individuals involved. We would love to
also speak with you directly to ensure this account is properly fixed. So far,
we’ve attempted to contact you via phone, but was unable to reach you. We’ll
also be sending an email shortly to see if that method is better.

Once again, I
sincerely apologize for any inconvenience you may have experienced and please know
we’ll be working to get this resolved as quickly as possible! Should you
have any further questions or concerns, please feel free to contact me at
###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.

**** *******
Director, Customer Contact Centers
JC/sre
Initial Complaint
Date:11/27/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I never requested they auto renew my subscription. This was done without my consent. I then tried to call multiple times to cancel. I sat on hold for 10-20 minutes each time and never reached anyone. I sent 2 emails to them to try to cancel. No response. Yet I keep getting invoices for the magazine to my home and email. I told them repeatedly—I just want to cancel.
Business Response
Date: 11/28/2023
Hello Ms. ***, I have
received a copy of your complaint to the Better Business Bureau. I am
sorry for any misunderstanding regarding the renewal of your Highlights subscription. Customer service is of the utmost importance to us, and it is our
goal to provide the best products and service to our customers. After reviewing
our records, it shows that the charge is for the renewal of the Highlights magazine through continuous service. You should have received an email about 30
to 45 before the renewal processed, letting you know it would be expiring and
would automatically renew on the card previously used for the subscription so
that the child did not miss an issue.
Your account was
successfully canceled on November 28, 2022 with all charges removed so please disregard any notice for payment. Your account is closed and balance is $0.00.
Once again, I sincerely apologize for any
inconvenience you may have experienced. Should you have any further questions
or concerns, please feel free to contact me at ###-###-####, Monday through
Friday, 8:00 AM to 4:30 PM, EST.
Thank you, Jeff C******

Customer Answer
Date: 11/30/2023
I accept the business's response to resolve this complaint.

Regards,

******** ***
Initial Complaint
Date:11/26/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Began recieving billings for this 4 months ago and sent back a request to cancel this order because we didn't order any subscriptions. We do not have any idea who this person, ****** ****** is and we definitely didn't order this for this person. I received no response to my request to cancel and remove this order and have continued to receive regular notices of amounts due. All, I am asking for is that the company remove this and to stop sending any notices for amounts due.
Business Response
Date: 11/28/2023
Hello Ms. *****, I have received a copy of your complaint to the Better
Business Bureau. I am sorry for any misunderstanding regarding a recent invoice received. Providing a world class
customer experience is our top priority and I apologize that it wasn’t
demonstrated to you.

Our records show we received a mail in response to our special holiday offer on September 22, 2023 which is scheduled to arrive in December beginning with the January 2024 issue.
It is clear from the information you sent to
the BBB that you never intended to order Highlights Hello magazine. Your
account was successfully canceled and all charges have been removed. Please disregard any notices or mailings that
you may have receive. Your account is closed and balance is $0.00.
Once again, I sincerely
apologize for any inconvenience you may have experienced. Should you have
any further questions or concerns, please feel free to contact me at
###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.
Thank
you, **** *******
Director, Customer Contact Centers
Account # *********

Customer Answer
Date: 11/30/2023
I accept the business's response to resolve this complaint.

Regards,

******* *****

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Highlights for Children, Inc. is NOT a BBB Accredited Business.