Business Profile

Magazine Publishers

Highlights for Children, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Highlights for Children, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

151 total complaints in the last 3 years.
15 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/25/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been receiving invoice after invoice for two highlights subscriptions that I never ordered. I finally reached out to company last week to tell them that
I am not interested in the magazine and asked them to take me off of their list. I sent a follow up email a few days ago with the same message. Today I received another notice.

Oddly, I have been also receiving Highlights marketing mail for other individuals not located at my address. I don’t know if something fraudulent is going on, but I would like to put an end to it.

Also- I have not received any actual magazines.

My resolution is for them to take me off of their mailing list and cease sending me invoices.
Business Response
Date: 02/27/2023
February 27, 2023

Dear *** *******:

I have received a copy of your complaint to the
Better Business Bureau. I am sorry for any misunderstanding regarding your
Highlights magazine subscription. Customer service is of the utmost
importance to us, and it is our goal to provide the best products and service
to our customers.

After
reviewing our records, it shows that we received a response to our Early Bird
Savings offer on September 29, 2022. The order form included gift subscriptions
for ******** S. and **** L. These subscriptions started with the January 2023
issue, which should have arrived in December before Christmas. A free 2023
Hidden Pictures Calendar & Hidden Pictures booklet was also sent at that
time.

It is
clear from the information you sent to the BBB that you never intended to order
Highlights. Your account has been successfully canceled and cleared effective
today, February 27, 2023. Please disregard any invoices or mailings that you
may have received and keep the items with our compliments. As requested, I have also removed
you from all further contact.

Once again, I
sincerely apologize for any inconvenience you may have experienced. Should you have any further questions or concerns, please feel free to contact
me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.

**** *******
Director, Customer Contact Centers
Account # 383162534
JC/sre
Initial Complaint
Date:02/24/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 6 subscriptions as gifts for Christmas. They said it was going to be delivered in January. Then they sent me a confirmation email with all the recipients and delivery addresses messed up (even though I entered everything correctly). I emailed their support dept and after 8 days of going back and forth and awaiting a response, they said they made the corrections and the first delivery would be in February. It's February 24, 2023 and still no delivery. Overall slow and horrible customer service. I would like my gifts delivered.

Here are my order details:
Order: *********8
Ship to: ****** *****, ** * ********* ******** ***** ***** **** ********** *****, United States
From: ***** *********

Order: *********7
Ship to: ******* *****, ** * ********* ******** ***** ***** **** ********** *****, United States
From: ***** *********

Order: *********0
Ship to: ******* *****, ** * ********* ******** ***** ***** **** ********** *****, United States
From: ***** *********

Order: *********1
Ship to: ****** *******, **** ******* **** ******* ****** ********** *****, United States
From: ***** *********

Order: *********4
Ship to: Scarlett *******, **** ******* **** ******* ****** ********** *****, United States
From: ***** *********

Order: *********3
Ship to: ****** *******, **** ******* **** ******* *****, California
From: ***** *********
Business Response
Date: 02/27/2023
February 27, 2023

Dear ***** *********:

I have received a copy of your complaint to the
Better Business Bureau. I am sorry for any misunderstanding regarding your
Highlights, High Five and Hello magazine subscriptions. Customer service
is of the utmost importance to us, and it is our goal to provide the best
products and service to our customers.

After reviewing
your account, it shows that your magazine orders were received on December 20,
2023. With magazines normal delivery of the first issue is 3-5 weeks, and your
copies should have arrived by January 24, 2023. The shipping addresses match
the information shown in your message. However, the account shows that an issue
was returned from the postal service marked “Undeliverable” on February 9,
2023. We’ll be reaching out via email shortly to get
more information such as an “In Care Of” name so that we can further assist.

Once again, I sincerely apologize
for any inconvenience you may have experienced. Should you have any
further questions or concerns, please feel free to contact me at
###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.

**** *******
Director, Customer Contact Centers
Account # 444160618
JC/sre
Customer Answer
Date: 03/02/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 19493662

I am rejecting this response because:
If you received notice from the Post Office that a subscription was "undeliverable" then you should have notified me immediately, instead of just taking my money without delivering the product. Furthermore, I purchased 6 subscriptions and you haven't specified which were "undeliverable". Was it all 6? Just 1? You gave a response without any specifics for a resolution.
Looking at all the other complaints on the BBB website and other forums, I have a feeling that you're saying it was "undeliverable" when you actually just didn't send it. If this is not an excuse, then it seems to be an ongoing issue and you should set up your ordering system with a disclaimer. Your subscriptions are for children, so a "Care Of..." should be something that you require for an order.
The first issues should have been delivered in January. You failed to notify me that you had delivery issues. Again in February, you failed to notify me of delivery issues. Will you be refunding me for the 2 months that you failed to deliver of all six of my 12-month subscriptions? What type of compensation will you be providing now that these children didn't get what was supposed to be their Christmas gift?
You offered an empty response with no resolution.

Regards,

***** *********
Business Response
Date: 03/05/2023
Hello Ms. *********, I have received a copy of
your complaint to the Better Business Bureau. I am sorry for any
misunderstanding regarding the delivery of your magazine account. Customer
service is of the utmost importance to us, and it is our goal to provide the
best products and service to our customers.
Our records show your six subscriptions have been extended for missed issue and also two complimentary issues were added to each subscription so subscriptions will now expire April 2024. We have been confirming the delivery address, as well as adding a parent or guardian's name to the shipping information to help with the delivery as an attempt to resolve our customers concerns about the missed issue. A email was sent to you on February 27, 2023 regarding each parents name we may add to the in care of line to assist with future deliveries. Once we receive your response, we will be happy to send replacements for missed items.
Once again, I sincerely
apologize for any inconvenience you may have experienced. Should you have
any further questions or concerns, please feel free to contact me at ###-###-####,
Monday through Friday, 8:00 AM to 4:30 PM, EST.
Thank
you, **** *******
Director, Customer Contact Centers
Account # 444160618
JC/jst
Initial Complaint
Date:02/22/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered Highlights package on 9/22/22. Today is 2/22/23, 5 months later and I did not receive any magazines. I called three times and got the same story that it was sent or give it 4-6 weeks. My granddaughter waits for these books but hasn't gotten any nor did we get the calendar they promised. They told me that I must be having mailing issues yet I just received a spring promotion book from them. When you call them it's like they (barely) read the same script. I called the corporate office and still waiting for a call back. It's sad how they seem not to care about the children.
Business Response
Date: 02/27/2023
Hello Mrs. *********, I have received a copy of your complaint to the
Better Business Bureau. I am sorry for any misunderstanding regarding the
delivery of your High Five magazine subscription. Customer service is of the utmost
importance to us, and it is our goal to provide the best products and service
to our customers.

After reviewing our records, it shows your order was processed as a response to
our special offer that was scheduled to arrive by Christmas along with the two
free bonus gifts and nothing has been returned back to us as undeliverable. The High Five order was canceled and refunded by a rep on February 22, 2023, and they also removed you from all further contact at that
time. Refunds take 3-5 business days to receive. I personally sent a response to
your email regarding this concern
Once again, I sincerely apologize for any
inconvenience you may have experienced. Should you have any further
questions or concerns, please feel free to contact me at ###-###-####, Monday
through Friday, 8:00 AM to 4:30 PM, EST.

Thank you, **** *******
Director, Customer Contact Centers
Account # *********

Customer Answer
Date: 03/08/2023
I accept the business's response to resolve this complaint.

Regards,

******* *********
Initial Complaint
Date:02/21/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My grandma got gift subscription for my daughters one for hello magazine and the other for high five magazine. The problem started in December. My little one got her first issue of hello magazine in December and it was fine but then my older daughter did not receive her issue of high five so I called highlights and they said wait till after Christmas to see if it would arrive. Well Christmas came and went and no High Five magazine. So I texted this time and they said the address was missing the apt number so they resent High five to my daughter and swore this wouldn’t happen again. Come February was waiting for the February issues of both magazine so I texted again to check and they said the address was still wrong so they would resend. They did but for the high five magazine they sent the March issue not February and her normal copy of March came today as well, but no March issue of hello magazine.So I have two March issues and no February issue of high five.I think they sent the February issue of hello but I’m not sure and the person I talked to swore that this was all fixed. At this point I am just super frustrated with this at this point I feel like I have had to contact them every month just to get the magazine that were already paid for it is frustrating
Business Response
Date: 02/22/2023
Hello
Ms. ******, I have received a copy of your complaint to the Better
Business Bureau. I am sorry for any misunderstanding regarding the
delivery of your Hello and High Five magazine subscription. Customer service is of the utmost
importance to us, and it is our goal to provide the best products and service
to our customers.

After reviewing our records, it shows your order was processed as a response to our special offer that was scheduled to arrive by Christmas along with the two free bonus gifts and an issue was returned back to us as undeliverable. The delivery address has been corrected effective February 7th with a parents name included, which will take effect in March beginning with the April 2023 issue. A replacement for your missed March 2023 issue for Hello and High Five was mailed on February 7th. I requested a replacement for February 2023 for both subscriptions, which should arrive within 2-3 weeks. For the inconvenience, we added two complimentary issues to your subscriptions, so it will now expire ending with the May 2024 issue. Please keep any duplicates received with our compliments. I personally sent a response to your email regarding this concern.
Once
again, I sincerely apologize for any inconvenience you may have
experienced. Should you have any further questions or concerns, please
feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to
4:30 PM, EST.
Thank you, **** *******
Director, Customer Contact Centers
Account # *********

Customer Answer
Date: 02/23/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

****** Cruz
Initial Complaint
Date:02/14/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two subscriptions 1/6/23. I have reached out to business three times to have my auto payment cancelled and see where the FIVE subscription is as the other one was delivered and this one has not been. I have had zero response…. I want the auto renewal cancelled and the other one delivered….
Business Response
Date: 02/14/2023
Hello Ms. ****, I have received a copy of your
complaint to the Better Business Bureau. I am sorry for any
misunderstanding regarding delivery of your High Five subscription, and the
delay of our email response. Customer service is of the utmost importance to
us, and it is our goal to provide the best products and service to our
customers.
Our records show that the first issue of
High Five was expected to arrive within 3-5 weeks from order date (1/6) starting with the February 2023 issue and nothing has been returned back as undeliverable. I have sent a replacement for missed February 2023 issue and bonus gift. Please allow 2-3 weeks to receive missed items. I also extended both of your subscriptions by 2 complimentary issues so subscriptions will now expire with the March 2024 issue.
Once again, I sincerely apologize for any
inconvenience you may have experienced. Should you have any further
questions or concerns, please feel free to contact me at ###-###-####, Monday
through Friday, 8:00 AM to 4:30 PM, EST.
Thank you, **** *******
Director, Customer Contact Centers
Account # *********
Initial Complaint
Date:02/06/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Highlights is a predatory business that sends deceptive letters manipulating you into believing you are filling out information for FREE items when they actually intend to bill you. Then they send harassing, threatening letters telling you to pay a balance for a subscription you never wanted. I did not want Which Way USA and was only ever going to get the free items. My account number is **** **** **
Business Response
Date: 02/06/2023
Hello Ms. ******, I have received a copy of
your complaint to the Better Business Bureau. I am sorry for any
misunderstanding regarding your Which Way USA account. Customer
service is of the utmost importance to us, and it is our goal to provide the best
products and service to our customers.

Our records show that we received a response to a promotional
mailing for Which Way USA and it was processed on June 22, 2022. The
promotional material for parents included with the order form indicated that
you could receive an introductory shipment of WHich Way USA, for
which you would be charged $7.95 plus a nominal shipping and handling
charge. A free book and game guide were also to be included in the
introductory shipment. The details stated that you were free to cancel and
return one of the books with no further obligation. Or, if you chose to
continue in the club, you would receive two new Which Way USA books every three weeks at $15.90, plus shipping and handling.

It is clear from the information you sent to the BBB that you
never intended to order Which Way USA. Your account was
successfully canceled and all charges have been removed. The final
shipment mailed August 3, 2022. Please disregard any notices or mailings that you
may have received and keep the items with our compliments.

Thank
you, **** *******
Director, Customer Contact Centers
Account # *********
JC/jst
Initial Complaint
Date:02/01/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for the Highlights 6-12 Magazine in the beginning of December 2022. As of today, Feb 1, 2023 no magazine has been received. I had called Jan 2, when it was not received and told it takes 4-5 weeks before it is received. I was also told that it should be received by end of Jan 2023. As you may have guessed, this subscription has been paid for in full. So I want to know when actually this child is going to get her magazine. her name is **** ***** ****** *** ** **** **** *** ** *** ****** ********** ** ****** My phone number is *** *** ***** What is the resolution. Just spoke with **** rep and ***** said she would again send 1st issue and it should be received by end of Feb 2023. 8-10 weeks is not an acceptable time for delivery. This was to be a Christmas gift not an after Valentine's day gift! This order was charged to my ******** card on Jan 2, 2023 for $34.44.
Business Response
Date: 02/01/2023
February 1, 2023
Dear ******* *****:
I have received a copy of your complaint to the
Better Business Bureau. I am sorry for any misunderstanding regarding your
Highlights magazine subscription. Customer service is of the utmost
importance to us, and it is our goal to provide the best products and service
to our customers.
After reviewing
your account, it shows that your magazine order was received on December 30,
2023. With magazines normal delivery of the first issue is 3-5 weeks, and your copy
is set to arrive by February 3, 2023. A reship of the first issue and bonus
gifts was successfully submitted by a rep earlier today, February 1, 2023.
Please feel free to keep/donate any duplicates that may result from this. For
the trouble, I’ve also added 2 complimentary issues to the subscription term,
and it will now expire with the March 2024 issue.

Once again, I sincerely apologize
for any inconvenience you may have experienced. Should you have any
further questions or concerns, please feel free to contact me at
###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.

**** *******
Director, Customer Contact Centers
Account # *********

Customer Answer
Date: 02/04/2023
Ad of this date Feb 4, 2023 this child still does not have what I ordered.

Regards,

******* *****
Business Response
Date: 02/07/2023
Hello Ms. *****. After reviewing our records, it shows the first issue and bonus gifts were returned to us as undeliverable by the post office on February 6, 2023. We have updated the delivery address as provided in your complaint and sent a replacement for the February 2023 and March 2023 issue along with bonus gifts. The items are expected to arrive within 2-3 weeks. For your inconvenience, we have added three complimentary issues to Lily Belle's Highlights subscription and sent an additional free gift with our apologizes. Your Highlights subscription will now expire with the June 2024 issue. I personally sent a response to your email providing further details regarding this concern.
Should you have any further questions or concerns, please
feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to
4:30 PM, EST.

Thank
you, **** *******
Director, Customer Contact Centers
Account # *********

Customer Answer
Date: 02/15/2023
I accept the business's response to resolve this complaint.

Regards,

******* *****

My recipient has received her first issue of Highlights and was already working in it as I spoke with the mother yesterday. Thank you for resolving this issue.
Initial Complaint
Date:01/30/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for a Highlights magazine subscription for my child. With one of the Highlights magazines I was also sent a package that contained a card that included a scratch off game for my child for WhichWay USA. The game specified if we scratched 3 matching items we would received a FREE WhichWay USA map/book as a prize. . We had 3 matching items from the scratch off, to what I believe meant we “won”. I therefore returned the scratchoff card back to highlights with showing our 3 matching items, a few weeks later we were sent the WhichWay USA items, and now I keep getting invoices for the WhichWay items (map/book)
The invoiced amounts of $13 and $15 for the WhichWay USA map/books with the cost of shipping and now a $1.50 late fee!. I would never agree to purchase these items nor did I purchase these items.
Why market a free item if you plan to charge your customers for it?
This company’s marketing is deceptive and criminal. Due to such dishonest business practices, and scamming, I cancelled my total subscription and will not ever trust Highlights again. Nor will I pay the invoices I should ever have be sent. It truly is a shame because I grew up with Highlights magazines and wanted to share that experience with my children.
Business Response
Date: 01/31/2023
January 31, 2023

******* ******:
I have received a copy of your complaint to the Better Business
Bureau. I am sorry for any misunderstanding regarding your Which Way USA
membership processed in your name. Customer service is of the utmost importance
to us, and it is our goal to provide the best products and service to our
customers.

Our records show that we received a response to a promotional mailing for Which
Way USA and it was processed on January 27, 2022. The promotional material for
parents included with the order form indicated that you could receive an
introductory shipment of Which Way USA, for which you would be charged $7.95
plus a nominal shipping and handling charge. A free state book/map and bookkeeper
were also to be included in the introductory shipment. The details stated
that you were free to cancel and return one of the state books with no further
obligation. Or, if you chose to continue in the club, you would receive two new
Which Way USA state books every three weeks at $15.90, plus shipping and
handling.

As we
have no record of receiving a cancellation request, we continued to send
shipments in good faith in accordance with the details of the promotion. It is
clear from the information you sent to the BBB that you never intended to order
Which Way USA. Your account has been successfully canceled and cleared
effective today, January 31, 2023. Please disregard any invoices or mailings
that you may have received and keep the items with our compliments. The
Highlights magazine subscription ordered September 21, 2021 expired with the
Dec 2022 issue mailed in November 2022.

Once again, I sincerely apologize for any inconvenience you may have
experienced. Should you have any further questions or concerns, please
feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to
4:30 PM, EST.

Thank you,

**** *******
Director, Customer Contact Centers
Account # *********
JC/sre
Initial Complaint
Date:01/23/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received correspondence to purchase a year subscription for your grandchild. I promptly filled out the card in October. The subscription was to begin in December, but it never happened. I paid for the subscription when I received the invoice and told my 5 yr old grandson to look for his magazines, calendar, etc to come in the mail. They didn't come. I contacted the company and the response said nothing had been returned to them. I thought perhaps they had an incorrect address. I resent the address to them. No response. I contacted them again last week. 3 or 4 days later again I got the response, nothing had been returned to them. I can't see how this is a response to my complaint. I am really disappointed with a company that specializes in products for children and they so easily disappoint them with remorse.
Business Response
Date: 01/23/2023

Dear ******* ****
I have received a copy of your complaint to the
Better Business Bureau. I am sorry for any misunderstanding regarding your
High Five magazine subscription. Customer service is of the utmost
importance to us, and it is our goal to provide the best products and service
to our customers.

After reviewing
your account, it shows that your magazine subscription started with the Jan23
issue which should have arrived before Christmas. A free 2023 Hidden Pictures
Calendar & Hidden Pictures booklet was also sent with the first copy. As
requested, your order has been canceled and your full refund of $34.44 should
appear back in your account within 3-5 business days. The last issue mailed was
the Mar23 issue, which should arrive before the end of February.
Once again, I
sincerely apologize for any inconvenience you may have experienced.
Should you have any further questions or concerns, please feel free to contact
me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.

**** *******
Director, Customer Contact Centers
Account # *********
Initial Complaint
Date:01/20/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, we had a subscription of High five, we used to have the hello! Magazine before that. And we’d always received the calendar with it. I’m just wondering why we’re not receiving any more? Thank you!
Business Response
Date: 01/23/2023
January 23, 2023
Dear **** ***********:
I have received a copy of your complaint to the
Better Business Bureau. I am sorry for any misunderstanding regarding your
High Five magazine subscription. Customer service is of the utmost
importance to us, and it is our goal to provide the best products and service
to our customers.
The bonus gifts
included with orders vary depending on the current offer provided for renewal.
Those bonus items typically arrive with the first issue with the renewal order.
After reviewing your account, it shows that your renewal order from September
30, 2022, was canceled by a rep on October 11, 2022. Your full refund of $39.96
was submitted back to your Visa Card and should have appeared within 3-5
business days from that date. Since the order was canceled, the bonus items
were not shipped. However, I’ve requested a complimentary calendar to be sent
to you. Please allow 2-3 weeks for delivery.
Once again, I
sincerely apologize for any inconvenience you may have experienced.
Should you have any further questions or concerns, please feel free to contact
me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.

**** *******
Director, Customer Contact Centers
Account # *********

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Highlights for Children, Inc.

Highlights for Children, Inc.

Highlights for Children, Inc.

Highlights for Children, Inc.

Highlights for Children Inc

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Highlights for Children, Inc. is NOT a BBB Accredited Business.

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Highlights for Children, Inc. is NOT a BBB Accredited Business.