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Business Profile

Real Estate Investing

Central City Solutions, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Central City Solutions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Central City Solutions, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/07/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Central city solutions reached out to me out of the blue. My house hadnt even been listed. They showed interest in purchasing the property and I spoke with ***** ******. He then got me in contact with his business partner ******, who came to my house and met with Myself and my son-in-law And offered to purchase my home as is for $200,000. I did sign a contract but nowhere in the contract did it state they have a no cancellation policy or that I would be fined for breach of contract.

      I reached out to ****** and ***** within less than 24 hours With buyers remorse. No money had exchanged hands and I told him I needed to cancel as the offer was not going to help out my financial situation never once did they say I could not cancel I spoke with *****. I spoke with ****** and I spoke with their transaction coordinator *****. I have since listed my home with a realtor and now their lawyer ******* ****** has reached out to say I am in breach of contract and that I have no right to cancel the contract. He is saying due to damages that his clients have received that it will cost me $25,000 to cancel and be released. Never was this disclosed to me or my son-in-law and they did not have any contact with me regarding that, I was still bound to a contract until they saw my house for sale and listed.

      I feel they are taking advantage of my situation. I am recently widowed, and I think they were taking full advantage of my vulnerability. If the contract had stated there would be a fee. I would have no problem honoring the contract they sent me a copy of the contract and nowhere does it state that there is a no cancellation policy or that there would be a fee. I just want to be released from this contract so that I may list my house with a reputable company. I have filed a complaint with the ********************* and need your assistance to be released from this contract that they say, I am still bound to.

      Customer Answer

      Date: 02/03/2025

      Description:
      Consumer was contacted by Central City Solutions and signed a contract with them to list her home on 11/20/24. She called to cancel the contract 24 hours later. They are telling her she must pay $25,000 to cancel, even though it doesnt state that on the contract.

      Satisfactory Solution:
      Consumer wants to cancel the contract and not be responsible for the $25,000.

      Complaint No. CDA- 07370-C5G7G

       

      Business Response

      Date: 02/10/2025

      ********, we appreciate the opportunity to respond.

      Our sales representative met with you, agreed on a purchase price and timeline, and signed a contract. A few days later, you requested to cancel, opting instead to let the home go through bankruptcy. We offered assistance to explore other options, but you declined.

      Weeks later, we discovered the home was listed with an agent, contrary to our agreement. Despite these setbacks, we increased our offer by $5,000 and successfully closed the sale.

      We regret any frustration but believe we acted in good faith and upheld our commitments. If you'd like to discuss further, please feel free to reach out to us by phone or email.

      Sincerely,
      Central City Solutions

      Customer Answer

      Date: 02/10/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I accept the business's response to resolve this complaint.

      Regards,

      ******** *********

    Central City Solutions, LLC is BBB Accredited.

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