Complaints
This profile includes complaints for Showe Management Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 5 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/21/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fostoria greens apartments the ppl that run the placet.... then my son took his lock off his shed so we could get rid of stuff and the maintained man felt the need to come over there open the shed and look in there he had no business or any right to open that shed to see what was in there he doesn't live there and nothing in there belonged to the maintained man(my daughter watched him threw the peep hole) just makes me wonder what else he does out there that he thinks he can cuz him and his wife run the place out there after that my son put the lock back on....I'm sry but just cuz they run the place and live out there don't give u the right to do what ever u want......Business Response
Date: 10/23/2024
The complainant has not identified any particular rental property. Therefore, we cannot adequately address the complaint. Please ask her to identify the property and the individual team members involved. Thank you.Customer Answer
Date: 11/04/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 22453563
I am rejecting this response because: Fostoria greens apartments the ppl that run the place
Regards,
******* ************Business Response
Date: 10/22/2024
The complainant has not identified any particular rental property. Therefore, we cannot adequately address the complaint. Please ask her to identify the property and the individual team members involved. Thank you.Business Response
Date: 11/12/2024
Ms. ************* son is a former tenant as of 10/21/2024 and had given us written authorization to discuss tenancy matters with her as his designated person.
Regarding changes to income,the office manager indicated she had not received any updated paystubs nor notice of changes to household income from him. If either the mom or the son had done so, then management would have verified any new information provided and the proper certification completed if warranted.
Regarding unreported necessary repairs discovered during regularly scheduled annual inspections, the tenant file contained completed work orders documenting the completion of the repairs. There are multiple maintenance technicians that may be dispatched for any service request or to complete repairs noted during an inspection. This is standard industry practice in multi-family housing.
Regarding the shed doors, it is the managers responsibilities to walk the property grounds daily checking for trash, unauthorized vehicles, damages, or potential damages to the property, etc. Often tenants will leave the shed doors unsecured/unlatched causing the doors to fly open and flap in the wind which could damage the door,break the hinges, etc. Therefore, it was absolutely within the scope of business for the manager to secure and ensure the integrity of the shed door.
We respectfully request that the BBB brings this complaint to a close. Thank you.Initial Complaint
Date:06/29/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: ********
I am rejecting this response because: How was I charged $329 Dollars for Rent from 5/19/2024 to 5/31/2024 When I Paid The Rent in Full ? Also, ***** ***** "Forgot" her key for The Showing of an Apartment on W. 7th, directed me to Elmwood, and Dumped The Apartment on me above a Tenant that I had trouble with The entire year I was there. It seems they can't keep that unit filled, and I don't appreciate The Deceptive Practices. One thing I do know, I will never Rent an Apartment again !
Regards,
**** *******Business Response
Date: 06/30/2024
There wasn't anything written in the complaint section to which we could respond. Please close out the "complaint". Thank you.Business Response
Date: 07/25/2024
We have acknowledged ****'s concerns. We have stated the facts as we know them to be from documents previously provided to ****. Several team members have explained it to ****, in person, via phone, and via the BBB's customer portal. We have shared the supporting information with the BBB via this portal as well. We have made every effort to help **** understand his final account statement. The statement was and is factual and accurate. No further comment will be offered as there is no other action to be taken regarding this complaint. We respectfully request that this complaint be closed.Initial Complaint
Date:12/19/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Showe Management is the corporate office that’s over my apartment complex. I’ve been having multiple issues with my apartment complex. I’ve reached out to showe management to speak to a gentlemen by the name of *****. I was told he was over The Riverlodge apartment building. ***** never return any of my phone calls. Neve get back after leaving voice mails. Never got a chance to talk to him at all about any of my issues. The assist that answer all of showe managements calls is very rude, really sarcastic, hung up on me multiple times, refusing to transfer calls. She kept lying saying ***** was in meetings then it went from meeting to inspections in Cincinnati. I just can’t figure out how is a corporate office kit helping me with my issues for my apartment. I also don’t understand how someone that works in a corporate office can be so childish and rude.Business Response
Date: 01/02/2024
Many of our corporate staff are “based” at the corporate
office but most are dispatched to property sites most days for various
meetings, trainings, and inspections. Ms. **** was informed of this by
the receptionist on multiple occasions and was referred to the regional manager
for the property. The regional manager contacted Ms. **** to assist her
with any issues or concerns that she may have regarding her account or tenancy
at the property. Ms. **** has been informed of the status of her account with
Riverlodge and the next steps to be taken rest with her by bringing her account
current. We respectfully request that the BBB close the complaint.
Thank you.Initial Complaint
Date:11/01/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My boyfriend and I decided it'd be in our best interest for him to move in. I currently reside in a 2 bedroom and signed a deposit transfer for me to be transferred to a 3 bedroom apartment. My boyfriend completed an application and paid the $25 fee. They lost that application and the fee (turned in September 27.) So he put in another one October 4th. October 13th I asked if they had a timeline for a 3 bedroom to open up so I can prepare to move my family. They proceeded to yell at me when I just wanted a timeline. They refused to give a timeline and said "We will call you." I just wanted to insure i have time to pack. As I was walking out the door, *** screamed at me again saying "if you want to leave, no one is stopping you!" My boyfriend called October 25th to check the application. They told him it was being processed. I called November 1 and *** proceeded to scream at me over the phone and said "If I decide to process it, I will let you know" after he already paid the processing fee, not once, but twice. Her screaming at me triggered a PTSD episode and sent me into the worst panic attack I've ever had. I ended up having to leave work early and we almost had to call an ambulance because my oxygen dropped so low from hyperventilating and nearly passed out. My coworkers (at least 2 of them and a patient at our desk) heard **** accusations and screaming. *** claims I have been harassing them. I don't think asking a timeline to move is harassment. I also don't think checking on an application is harassment. She also lied to my boyfriend about his application being processed. I'm in shock a manager would be so rude it'd trigger someone's PTSD and cause them to leave work. I have applied to move elsewhere and I'm honestly terrified for *** to give honest evidence of my tenant history. I've lived here for 3 years. I just didn't want to pay extra in a 2 bedroom when there's a vacant 3 bedroom next door. I pay month to month which is more expensive than a yearly lease.Business Response
Date: 11/08/2023
Once the tenant's applicant/boyfriend turned in a fully completed application, it was processed. Management attempted to call the applicant on 11/05/2023 to update him on the status of his application but could not reach him nor leave a message. Tenant was contacted and she said she would relay the information to him. In a subsequent conversation with management on 11/06/2023 tenant indicated she wished to remain in her current unit with the applicant/boyfriend added. An appointment was scheduled to add the boyfriend. As of today, 11/08/2023 tenant has indicated to management that she and he wish to cancel the appointment and she tendered a 30-day notice to vacate her current apartment. We respectfully request that the BBB bring the inquiry to a satisfactory close. Thank you.
Showe Management Corporation is BBB Accredited.
This business has committed to upholding the BBB Standards for Trust.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.