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Business Profile

Rentals by Owner

NAS Management

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***************** will not provide assistance on getting rid of infestation of cockroaches and rat to their apartments. They will come spray your apartment but nobody elses due to the tenant not wanting it done. The spray does not do anything if anything it attracts more. Maintenance will say the owner does not want to pay for an exterminator and if I hire an exterminator I will get an evicted.

    Business Response

    Date: 01/30/2025

    We understand your concern and would like to make every effort to resolve the pest control problems you are experiencing.

    As you stated in your complaint 12/5/24, this is a result of your downstairs neighbor moving out and leaving a giant mess behind. They were asked to leave due to their lack of cleanliness. We removed all of the items they left behind, cleaned and treated the unit for bugs as soon as they moved out.  That is when you put in a request for pest control that we responded to with professional treatment. We have used tabs, gel and spray in your unit and the unit below.  We will schedule treatments for once a week until the problem is resolved. 

    Please make every effort to clean and declutter your apartment. This will aid in the extermination. It would also be helpful if are able to leave the unit for a few hours while it is fumigated. We can also use professional grade spray if your agree. Please let us know what day is best to schedule treatments each week until the problem is resolved. Thank you *************************************

NAS Management is NOT a BBB Accredited Business.

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