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Business Profile

Restaurant Equipment

Restaurant Depot

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurant Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/05/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought a Sir Lawrence Glass door refrigerator from Restaurant depot on 13th of February. Your Invoice #********* for Order #*********. It is not maintaining the temperature it is supposed to maintain. My products are getting damaged. I immediately sent mails to the Restaurant depot. called them 3 times. No response to my mails and for my calls, Some one took the message and promised their manager will call back and they never came back. This product is not working as described in the website and i don't want it and want to return it. i did not expect this kind of behavior from Restaurant depot. Appreciate if you can help in making sure they take the product back and refund the money i paid and compensate for the damage of my products.

    Business Response

    Date: 03/07/2024

    Did not know of the customer wanting to speak with management.  A member of management will be contacting the customer today at 9 am.  Customer will be notified of our return policy and will be given the proper information in order for the customer to be taken care of.

    Customer Answer

    Date: 03/15/2024

    Restaurent depot person spoke to me and said he called the manufacturer and waiting for the response and will get back to me but so far i did not hear back. I tried to call back from the number i got the call and it is not working. My request is very simple. This unit is not working as advertised in the website. I am not looking for a fix, its a manufacturing defect and  its been a month without proper response. As it is not working as advertised, I don't trust this product and would like to return. Take a product back and refund my money. I can not risk my products on a faulty refrigerator.

     

    Business Response

    Date: 03/23/2024

    We will return the item for the customer.  This is an exception we will be making, for the customer.  Our return policy is for the customer to deal with manufacturer, if the product has a warranty.  This product does have a manufacturing warranty.  Product needs to come back to the store before any credit can be issued for the customer.

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