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Business Profile

Restaurants

Subway

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Yes hello. So I did write them today to let them know what happen. I order a 12 inch sub and a 6 inc sub a salad two bags of chips and 6 cookies. When I got my order it was not open it was closed. I did call door dash who delivered it and they said i had to get a hold of subway which I did. She try to blme it on the door dash driver I told her when I got the bag it was closed and even told her I am missing my 12 inch sub I am missing all the cookies and one bag of chips the order was not made right on top of that I didn't even see my salad but I even sent them pictures I can't believe they would try to blame someone who didn't do anything at all. This door dash person never got in my bag he never open it he gave it to me as they did in the restauran so it is on them. I ask he to just give me my money back and I would not come to you guys but now they won't even replay I would like my money back the person who sent me the email name is *** *. I would not make this up and try are trying to say it is door dash when really it is them please help i want my money back please

  • Initial Complaint

    Date:03/11/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Yes I order worth of $60.00 worth of food. One we didn't get our whole order and two I believe we got someone else order. I ask them right away to please give me my money back the whole $60.00 that's all I wanted. The food was not good we not even eat it and we didn't due to it was not what I had order. They write me today saying they will only give me $25.00 back I told them no I don't think so this is on them not me and I want all my $60 not $25 that don't even cover Half of what I spent. I don't believe I should pay $60.00 for food we didn't get or even Receive. They ar3 very rude to their customers and this is not the way to handle customer service. I did let them know I am making a report with you guys as well as I am going to call my bank.

    Customer Answer

    Date: 10/15/2024

    BBB NOTE: Consumer filed a new complaint online that was flagged for review as a possible duplicate complaint.  BBB Complaint Acceptance guidelines do not allow your BBB to validate additional or duplicate complaints from the same consumer against the same company involving the same account or marketplace issues, as we report both the number and nature of the complaints that we process.  

     

    We have closed the duplicate complaint and copied the additional information submitted and we have manually posted it to the original complaint case below. Based upon this new information we are resuming BBB **************************** We appreciate the patience and understanding of the parties.

    Complaint Detail / Problem
    Service Issues
    Problem:
    Yes so we order form subway and we have asked them for our money back because one our order was made wrong. We could not eat it and we had to put it in the trash we did send them a message asking for them to refund our money because we was not sure if it was ours or someone else order we got it was made wrong and we could not eat it. Or course none has replay back to us reaching out. We even try to fight it with the bank but subway is giving us a really hard time. So now I have to come to you guys and report them because they don't want to do the right thing. The meat was so cold and hard you could not eat it. We didn't get anything we order on the subs. The salad was the same way. It was the worse ever and when they don't even respond to a message that they did wrong something needs to be done because it is like they don't care. I don't believe they care if they make people sick. I believe the meat was not cook right. That's why it was so cold and we was not able to eat it.

    Desired Resolution / Outcome
    Refund


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