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Business Profile

Photo Finishing

Midwest Sports Professional Photographic Lab, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Midwest Sports Professional Photographic Lab, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Midwest Sports Professional Photographic Lab, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/30/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Midwest Sports Lab on April 21st, 2024. We were told that the photos wouldn’t be ready until the end of the season and to pick them up from our coach at the last game. We attempted to do this on May 19th but our photos were not there. I9 Sports instructed us to contact Midwest Sports Lab directly, which I did on May 22nd. Since then, the president, ****** ******** first told me that I would be refunded for the order, then that my photos could be reprinted and mailed directly to me, but neither of these things have happened and now he will not even respond to my emails. I just want my money back for the order that I never received.

      Business Response

      Date: 07/08/2024

      The complaint is in error.  The order was completed as this was not an individual transaction but a large group order.  All orders were delivered to the youth athletic league for distribution as per the league contract details.  Midwest Sports was not responsible for final deilvery of the photos. There were over 300 orders within the large group order.  Client did not pickup the order as per league instructions and the season ended.  Client was told thru the league to pick up order at a different location on a later date.  Client indicates the order was not there at that later date and Midwest Sports has no way of confirming the accuracy of that statement since our job was initially to deliver to league prior to season ending.  We learned later that due to a delivery error by the league some individual orders from this large group order went "undelivered".  End of June Midwest Sports volunteered to pick up non-delivered orders and mail directly.  Her order was mailed (processed on 6/24/24) and she was instructed by email that was the case.

      On June 26th she generated an email stating she did not have it.  We agreed to process a refund but that takes 7-10 days.  She provided order details for a ***** ****** and after an extensive order search thru our hosting service for online transactions no order exists for her.  Another cross reference search indicates she placed this order under a different name (*********) which she did not provide correctly for us in the beginning.  Regardless a refund has been processed.

       

       

      $18.00 USD refunded to ***** *********
      Refund details have been emailed to the buyer thru ******

    Midwest Sports Professional Photographic Lab, Inc. is NOT a BBB Accredited Business.

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