Business Profile

Retail Shoes

Designer Brands Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Designer Brands Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

235 total complaints in the last 3 years.
120 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/02/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchase a total of 6 pairs of sandals from dsw payong nearly $600 through afterpay I paid the shoes off in full the I have been trying for a month to exchange the shoes for a bigger size and I can't because I don't have access to the afterpay account anymore the shoes are sized weird I called the nearest dsw store to try to get the issue resolved but the shoes I purchase are only sold online
Business Response
Date: 04/09/2024
Hi ****,

Thank you for contacting DSW. I apologize
for the inconvenience you have experienced from the issues who have had trying
to exchange your recent orders ********** and **********. Due to not having
access to your After Pay account anymore, I would highly suggest returning/exchanging
the orders in-store through the POS system, so that your refund can go back to
the card that was associated with your After Pay account. All of our stores are
able to place online orders for customers at their registers, so they would be
able to assist you with placing a new order for different sizes or different
items. Thank you for being a DSW VIP Elite member!
Sincerely,
******, DSW Inc.
Customer Answer
Date: 06/18/2024
BBB NOTE: Consumer filed a new complaint online that was flagged for review as a possible duplicate complaint. BBB Complaint Acceptance guidelines do not allow your BBB to validate additional or duplicate complaints from the same consumer against the same company involving the same account or marketplace issues, as we report both the number and nature of the complaints that we process.

We have closed the duplicate complaint and copied the additional information submitted and we have manually posted it to the original complaint case below. Based upon this new information we are resuming BBB ****************** Services. We appreciate the patience and understanding of the parties.

Complaint Type:
Service Issues
Service Issues
select
Problem:
Shopped and spent over a $1,000 with this company had issues with a few orders for my record I am requesting a copy of the packing slips that shipped with all of my orders I have requested this by email as phone they are refusing to provide it which is sketchy with today's technology I don't understand why cam I received a emailed copy of all packing slips for my other history that details each order item price and order number as they were accidentally discarded my me and I wabt a copy of the return lable/packing slip and I am being denied access to this information

Desired Resolution / Outcome
Desired Resolution:
Other (requires explanation)
Other (requires explanation)
select
Desired Outcome:
Copy of packing slip/tracking that shows item detail and order number price of item etc
Business Response
Date: 06/25/2024
Hello ****,

Thank you for contacting DSW. I apologize for any inconvenience you have experienced from us not sending you copies of your packing slips from your last eight orders. Unfortunately, there is no way for us to retrieve copies of the packing slips sent with packages once the order has been shipped.

I have attached a word document to this response with the order number, items on the order, price breakdown and tracking/delivery date listed. Again, we are not able to resend packing slips sent in our packages, but I have diligently provided you all the information you requested. Thank you for being a DSW VIP Elite member!
Sincerely,
******, DSW Inc.
Customer Answer
Date: 08/19/2024
BBB NOTE: Consumer filed a new complaint online that was flagged for review as a possible duplicate complaint. BBB Complaint Acceptance guidelines do not allow your BBB to validate additional or duplicate complaints from the same consumer against the same company involving the same account or marketplace issues, as we report both the number and nature of the complaints that we process.

We have closed the duplicate complaint and copied the additional information submitted and we have manually posted it to the original complaint case below. Based upon this new information we are resuming BBB **************************** We appreciate the patience and understanding of the parties.
Complaint Type:
Service Issues
Problem:
Terrible company I have spent over $2,000 with this company i have received worn shoes and a defective shoe on the same order I spent $990.00 I am disappointed with my experience missing points I had to fight to get back orders not shipping properly wrong tracking numbers additional funds removed from debit card ,I was informed after several orders that there was a supposed glitch that made my the rewards account I have negative for over 1000 points I discovered this because I questioned a nearly $1000.00 order and received $100 in rewards I then had to fight and plead for the issue to be rectified I then received the last pair of shoes that cost $200.00 on for the shoes to arrive damaged with glue causing discomfort on the top of my food and the shoe design nearly coming off I wad told several lies that the shoe wad not in stock but I was aloud to add the shoe to my car to purchase again had to eventually come to the conclusion to have the shoe repaired since it couldn't be replaced and settled for a $40.00 gift card to resolve that issue then when I tried to use my rewards and gift card the order failed only to call support to he told they would honor the current promotion offer of buy one get one half off due to my banking system being updated over the weekend then when I called back to place the order I begged for a supervisor explaining what occurred online and with a prior supervisor only to be ignored the promotion is now over I I called several times to place the order before it ended and was not helped I fear they will not honor the promo an will force me to pay the full price per each shoe I would like this complaint to go to the executive office I have placed several overs over $500.00 and the service I received is ridiculous and unacceptable

Desired Resolution / Outcome
Contact by the business

Business Response
Date: 08/20/2024
Hi ****,

Thank you for Contact DSW.

I apologize that you feel your concerns have not been addressed. I hope that you find the resolution to this matter in the attached word document.

Thank you for being a VIP Elite member with us.

Sincerely,
*****, DSW ****
Customer Answer
Date: 08/20/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] Issue resolved supervisor placed order and provided order confirmation

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

***************
Initial Complaint
Date:04/01/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
DSW is having a BOGO 50% off sale over weekend of March 29-31, 2024 (possibly longer). They advertise this sale on the individual product pages of their shoes (under the product name, not just a banner at top) giving the impression that those products are included in the sale. However, when you go to check out the discount code doesn't work. I contacted customer service who said that exclusions apply and the brands I was looking at were excluded. This just feels like false advertising and they should not make it seem like the excluded brands are part of the sale.
Business Response
Date: 04/09/2024
Hi ******,

Thank you for contacting DSW. I apologize
for the inconvenience you have experienced from not being able to redeem the
DEALHUNG BOGO 50% off promotion. I completely understand your frustration
regarding how these were advertised on our website. I have sent this information
to our back-office team to investigate this further.

As a token of apology and courtesy based on your account history,
I have applied $55 in Rewards to your DSW VIP account. These Rewards will honor
the BOGO 50% off promotion due to the Trotters shoes in your cart being
excluded from this promotion. Thank you for being a DSW VIP Gold member!

Sincerely,
N*****, DSW Inc.
Initial Complaint
Date:03/30/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on February 15th, 2024 for 2 items. I received one of the items and every time I tracked the other one the delivery date changed. I reached out to DSW on March 18th via email and received a response on March 19th stating that I would receive a refund via Paypal in 3-5 business days. I did not receive the refund so I reached out again via DSW's customer service chat and again was told that I would receive a refund in 3-5 business days and that my refund would be escalated to make sure I receive it.
It is now March 30th and I still have not received my refund.
This is absolutely ridiculous as my purchase date was 6.5 weeks ago and I never received the item I purchased and now it has been 12 days since I was told I would receive a refund.
Customer Answer
Date: 04/08/2024
Can you please cancel my complaint # ********? This has been resolved.
Initial Complaint
Date:03/24/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER # **********

On 3/17/24 I bought three items from DSW.com which were charged to Paypal Credit. Total for order was $80.23.

I received three separate charges from DSW for $80.23 to this account.

Total deducted from account: $240.69
Total owed by me: $80.23
Total owed by DSW to me: $80.23
Total already refunded/released by DSW: $80.23

According to [email protected] the 1st charge was a "hold" to "authorize the purchase" instead of the actual charge for the order and the hold would be released within 1-3 business days. The second charge would be the actual purchase or "settling the transaction" for the order. Paypal is now showing that the 1st charge/hold has been released.

The third charge came through as an adjustment for an additional $80.23 which changed my purchase total to $160.46.

I again reached out to [email protected] and provided screenshots of all transactions with DSW (the three charges for $80.23 and the one credit for $80.23) and was told that because my items "shipped out separately, that's the reason why you received have received a individual amount. No worries; pending charges are just a pre-authorization charge that will fall off your account within 3-5 business days."

I was never charged the "individual amount" for the items ordered. I am being repeatedly charged the entire amount for the order.

Also, I was sent the wrong shoe size for the LifeStride-Caramel Sandal. I ordered a 6W and received a size 6. Item will be taken back to store for exchange as soon as DSW stops billing my account over and over again.
Business Response
Date: 07/02/2024
The business stated this had been resolved with the customer directly.
Business Response
Date: 07/23/2024
Hi *******,

Thank you for contacting DSW,

I apologize for the delay in replying to your BBB complaint.I apologize that you did not receive your refund of your recent dsw.com order.I had the opportunity to investigate your concerns, and we attempted to contact you on three different occasions to collect a new form of payment to issue your refund, but we were unsuccessful. If you wouldnt mind contacting us at ************** any member of customer service team will be able to collect that payment and issue you your refund.

Thank you for being a VIP Club member with us.

Sincerely,
*****, DSW Inc.
Initial Complaint
Date:03/16/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear DSW Customer Support,

I hope this message reaches you in a timely manner in regards to order #**********. I am writing to express my utmost frustration and disappointment regarding the non-delivery of my recent order and the lack of progress in obtaining a refund or my items, at the very least. Regrettably, I have reached a point where I feel compelled to explore alternative measures, including contacting the Better Business Bureau and requesting a chargeback, due to the lack of resolution from DSW.

Despite following your instructions and contacting through the support channels as advised, I have not achieved any success in resolving this matter. The non-delivery of my order and the subsequent failure to provide a refund have caused significant distress and inconvenience.

I implore you to understand the severity of this situation. As a last resort, I am now requesting a chargeback to ensure appropriate action is taken. It deeply saddens me to have to resort to such measures, as I had hoped for a fair and timely resolution through DSW’s support channels.

I urge you to take immediate action to rectify this issue. The lack of communication, resolution, and accountability is unacceptable, and it undermines the trust and confidence I once had in DSW’s services.

I kindly request your urgent attention to this matter and a swift resolution to ensure my order is delivered or a full refund is provided promptly. I genuinely hope we can avoid the need for outside involvement and resolve this matter amicably.

Thank you for your immediate attention to this urgent matter. I expect a prompt response and a satisfactory resolution to this ongoing issue.
Business Response
Date: 07/02/2024
The business said they resolved the issue directly with the customer.
Business Response
Date: 07/23/2024
Hi ********,
After a thorough investigation between several teams, we will not be moving forward with issuing your refund. All items from your order have been marked as delivered with proof provided by ****** Your order will need to be disputed with your financial institution.
Sincerely,
******, DSW inc.
Initial Complaint
Date:03/15/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered the Bottega Veneta-Woven iPhone X Case & Pouch. I ONLY RECEIVED THE IPHONE CASE. NOT THE POUCH! How does somebody packaging the order not package the WHOLE ITEM THAT I PURCHASED. I need a replacement. I do not want a refund. I want a replacement because I did not receive my pouch. I called customer service and they were not helpful at all. They told me to return the item but how can I only return half of the item? It does not make any sense. This has been an extremely frustrating experience. DSW customer support told me to go to the store and return the item. That is the only thing I can do. They could not provide a replacement. I need DSW CORPRATE to contact me immediately to go over what happened with the oversight in packaging the item at the warehouse. Where is the pouch that was supposed to be included with the case? I need a replacement or replacement of similar color.
Business Response
Date: 03/25/2024
Hi ***,

Thank you for contacting DSW. I apologize
for the inconvenience you have experienced from receiving your recent order **********
for the Bottega Veneta Woven iPhone X Case & Pouch without the pouch. I
completely understand your frustration regarding this and have shared this
information with our quality control team to investigate further. Typically,
our customer service team would offer to send a replacement for a situation
like this, but since this is a luxury item, we would need to receive the item
back to us first before sending a replacement and that is why you were advised
to return and repurchase this item.

Unfortunately, since the item has already been returned
and a full refund has been issued, we are not able to send you a replacement
for this item. As a token of apology for your experience with this, I have
applied $30 in Rewards to your DSW VIP account. These Rewards will be valid
until 6/8/2024 and can be used in-store or online with no brand exclusions. Thank
you for being a DSW VIP Gold member!

Sincerely,
******, DSW Inc.
Initial Complaint
Date:03/14/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased four pair of shoes online via DSW.com on February 18, 2023. Three pair were returned via FedEx, with the help of an online customer service representative, on February 22,2023 at approximately 8:00P.M est. Which I received Tracking numbers for, and was told by the representative at that time, that it could take up to 7 to 10 business days to received my refund of $136.21. DSW received the items on February 26, 2023. When I had not received my full refund by the 10th business day which was March 8th, but only partial $87.48, I called, and spoke with a manager who stated that they had an issue in the return department, but it would take 3 to 5 business for me to received the rest of my refund of$48.73. As of today March 14th DSW has yet to refund the rest of my money nor have they tried to reach out to me,not one time. This is stealing! I did everything I suppose to do on my end! When I called DSW today the representative couldn't not explain where my money is. I should not have to pay for the mistakes their coworkers made nor should I have to wait for them to get it right.
Business Response
Date: 03/25/2024
Hi *****,

Thank you for contacting DSW. I apologize
for the inconvenience you have experienced from the issues regarding the refund
for your recently returned order **********. I completely understand your frustration
regarding this, and I have shared your feedback with our back-office team to
investigate further. While reviewing your order, it appears that was a system
issue that resulted in the $48.73 not being processed correctly. Only the
$43.74 refund on 3/5 and the $43.74 refund of 3/6 were processed successfully through
our system.

While reviewing our payment platform, I can confirm that
one of the representatives you spoke with on 3/15 was able to manually issue
the $48.73 refund. The return reference number that confirms this is ***********************,
and this should be reflecting on your Visa **** since it is past the 3-5
business days to post to your account. As a token of apology for your experience
with this, I have applied $15 in Rewards to your DSW VIP account, and these
will be valid until 6/8/24. Thank you for being a DSW VIP Club member!

Sincerely,
******, DSW Inc.
Initial Complaint
Date:03/12/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am an Elite member for DSW's rewards program. And every year DSW provides an annual perk gift to their members. One is asked to pick and reserve a gift, then when you order it, it gets shipped to you. This year I selected the Puffer Tote & Sling and reserved it for a month or so. My members page continues to show me that it is saved for me. Last week, I ordered the my free gift and I was sent the wrong gift, a backpack instead. When I reached out to their customer service via online chat, for one they were very slow to respond, and they seemed clueless at first. Then they kept telling me that they ran out because they had high demand on the item. So what was the point of reserving the gift that I did, and why if it ran out wouldn't I be informed, or at least why wouldn't it show on my rewards program page. I'm just confused by all the mixed messaging that DSW is providing via their customer service and website.
Business Response
Date: 07/02/2024
Hello ****,

Thank you for Contacting DSW and being a VIP Elite member with us.

Thank you for contacting DSW. I apologize for the delay in responding to your BBB complaint and for you receiving the wrong MyPerk bag with order number 7918932388.Youll find the resolution to your complaint with the word document attached.

Thanks,
*****, DSW.inc
Customer Answer
Date: 07/04/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

*******************
Initial Complaint
Date:03/09/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought two pairs of shoes from DSW and they choose to use fed ex who cannot seem to deliver to addresses correctly!! I had two different deliveries on two different days and one photo shows on top of packages in a vehicle or warehouse and the other photo is a door step that is not mine. For days I got an alert from fed ex saying the address was incorrect and it was not and when I did a chat with dsw they said it would get sent back and I could get a refund or replacement. Then all of a sudden marked as delivered and they weren’t I did another chat with dsw and they were going to refund one pair and send replacement to the store for me and said I would get an email in 24 hours regarding this. I never got that email and did another chat tonight and was told because I had another missing pair at one time (who knows how long ago) that they only ever replace one pair the whole time you are a customer!!! I am not fed ex and I didn’t screw up the deliveries and should not be out the money and the items and this is terrible and unacceptable customer service and this company should be ashamed!!!!!
Business Response
Date: 07/02/2024
The business said they worked directly with the customer to resolve the issue.
Customer Answer
Date: 07/03/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 21411119

I am rejecting this response because: They have never resolved anything and declined to refund me for what was never delivered!!! Terrible customer service and apparently liars too for saying they worked with me to resolve this!! Until they refund me my money, I will not shop with them again and will not recommend them until they make this right

Regards,

*****************************
Business Response
Date: 07/10/2024
Thank you for contacting DSW,

I sincerely apologize for the inconvenience that has been caused with your orders not being received. The resolution is attached to the word document for this response. Thank you for being for being a VIP Club member.

Sincerely, Numma, DSW Inc.
Customer Answer
Date: 07/16/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 21411119

I am rejecting this response because: I want to actually receive the refund before I accept this. It says they refunded and nothing states what they refunded to example: PayPal, debit/credit card, Venmo etc. So I have no idea where they are refunding too but I know PayPal is immediately and my bank is usually 1-3 days and this says refunded and that was last Thursday and today is Tuesday and still no refund. I want to actually receive it before I accept this!!

Regards,

*****************************
Business Response
Date: 07/25/2024
Hi ********,
Thank you for contacting DSW.
I apologize that you did not receive your refunds of your two dsw.com orders. We have processed those to a new form of payment for you today and you should see that within three to five business days.
Thank you for being a VIP Club member.
Sincerely,
*****, DSW.Inc.
Customer Answer
Date: 07/27/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

*****************************
Initial Complaint
Date:02/27/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to express my deep concern and dissatisfaction regarding the handling of my recent order, placed on February 13th, 2024, under the order number **********.
Upon checking the order status on your website on February 26th, 2024, I was surprised to find that it was still marked as "In Progress." Anxious about the delay, I promptly contacted your customer service via email at 7 PM on the same day to request an update on the status.

To my further surprise, I received a response stating that my order had been picked up at ********* *********** in Parsippany, NJ. This revelation was unexpected, given that I reside in Edison, NJ, approximately 45 minutes away from Parsippany. I am puzzled as to why my default store location, Iselin, was not utilized for shipping, causing undue inconvenience.

Moreover, the situation took an even more confusing turn when I received an email indicating that I, as the customer, had already picked up the order. I want to emphasize that I have not initiated any pickup, nor have I received any prior notification or confirmation that my order was ready for collection. This discrepancy in the order status has left me utterly bewildered.it appears to be the only way to bring attention to what seems to be an unethical business practice.

I kindly request your immediate attention to this matter and urge you to provide a resolution and ship item to my home.
Business Response
Date: 03/05/2024
Hi ******,

Thank you for contacting DSW. I apologize
for the inconvenience you have experienced from having your recent order
********** placed at a different location and not your local DSW store. There
are times where the website will default to a store around your selected store when
placing orders to be shipped to store, so I strongly recommend double checking
the correct store is selected in the future. I have sent the information
regarding having your order confirmed as picked up when you did not pick it up
to our back-office team to be investigated further, and I apologize for this as
well.

I have placed a new order ********** for the Kelly &
Katie Cadene Sandal to be shipped to your home address as you requested. I was
able to apply expedited shipping and once the item has shipped, you will be
provided with updated tracking information. As a token of apology, I have also
fully refunded your original order, and you can expect to see the $9.99 refund
reflected on your Visa **** within 3-5 business days. Thank you for being a DSW
VIP Club member!

Sincerely,
******, DSW Inc
Customer Answer
Date: 03/05/2024
I accept the business's response to resolve this complaint.

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Designer Brands Inc. is NOT a BBB Accredited Business.