Business Profile

Retail Shoes

Designer Brands Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Complaints

This profile includes complaints for Designer Brands Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

235 total complaints in the last 3 years.
120 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/18/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 09/15/23, I placed an online order with DSW for 6 pairs of boots in the amount of $999.94. ON 09/15/23, DSW charged me $127.94 and then they proceeded to charge me $999.94. On 09/23/23, spoke to DSW and was advised that the $127.94 was a hold placed on my credit card for my online purchase. I was also advised that this charge would be removed in 3-5 business days. This charge was never removed. On 09/29/23, I emailed DSW to say the $127.94 had not been removed. I was advised that they were working on it and I should wait another 24-48 hours. I waited and the charge was not removed. I tried calling DSW on 10/01/23 but I was on hold for 30 minutes without being able to speak to someone so I hung up. I disputed this charge with my credit card company. DSW continues to say that I received this charge correctly even though Inever received any merchandise for this charge and none of the boots I bought were this price. I have since returned 5 pairs of the boots so I only owed DSW $ 119.99. In the email I sent DSW, I delineated all the charges and the refunds. It seems DSW refunded $7.95 of this $127.94 in one of my refunds. DSW still owes me $119.99.
Customer Answer
Date: 11/28/2023
To Whom It May Concern,

RE: COMPLAINT #********

On 09/15/23, I placed an online order from DSW for 6 pairs of boots in the amount of $999.94. I have attached a copy of this invoice.

DSW charged my credit card the following:

ON 09/15/23, $127.94

On 09/22/23, $572.02.

On 09/22/23, $179.99.

On 09/22/23, $119.99.

On 09/22/23, $119.99.

On 09/28/23, $179.99.

This totals $1299.92.

DSW has charged me $1299.92 for an order that only cost $999.94. I have attached my credit card statement to show the charges.

Additionally, I returned 5 of the 6 pairs of boots. I only kept 1 pair of boots that cost $119.99.

DSW refunded my credit card the following:

On 09/18/23, they refunded me $579.97

On 09/20/23, they refunded me $119.99

On 09/22/23, they refunded me $179.99

On 09/22/23, they refunded me $179.99

DSW refunded me a total of $1059.94.

I have attached my credit card statement to show the refunds.

On 09/23/23, I spoke to DSW and inquired about the charge of $127.94 on 09/15/23 as this amount did not match any of the boots I purchased. DSW explained that I was charged $127.94 as a type of hold for my order. The customer service representative said that this amount would be refunded within 3-5 business days. That never happened. On 09/29/23, I emailed DSW again about being charged $127.94 and they advised that they were aware of this issue and that their team was working on it and it would be resolved in 24-48 hours. That never happened. On 10/02/23, I called DSW and they kept me on hold for 30 minutes. I could not wait any longer so I disconnected. On 10/03/23, I sent DSW another email asking about this refund. DSW said that I had been refunded a total of $879.95.

Additionally, on 09/22/23 DSW charged me $572.02 which does not reflect any of the boots I purchased. The boots cost the following amounts: 2 pairs at $119.99 =$239.98, 2 pairs at $179.99 = $359.98 and 2 pairs at $199.99 = $399.98 not $572.02. This is an added charge of $172.04 plus the original charge of $127.94. It appears that since DSW charged me $1299.92 and only refunded me $1059.94, they overcharged me $239.98.

I searched online for reviews of DSW and apparently they overcharge online customers all the time. There were numerous reviews from DSW customers complaining about the same thing I am.
Business Response
Date: 07/02/2024
The business stated they worked with the customer directly to resolve this complaint.
Customer Answer
Date: 07/02/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

*****************************
Initial Complaint
Date:11/15/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good afternoon,

I frequently purchase shoes from DSW and make sure to look out for coupons and rewards before I do so. On Monday, I saw a pair of boots that I wanted to buy and also saw an advertisement for 50% off of selected luxury brands. After carefully reading the details and exclusions, I put in the coupon code at checkout, but it was not working. I then began to "live chat" with ****** on their online messaging system for further assistance. After some conversation, she assured me that because the brand was not listed (DSW Mistake) on the exclusions list, she would manually enter the 50% discount on her end, reducing my purchase price from $129.99 to $65 which made me extremely happy! Our chat was disconnected and I tried over 5 or 6 times to get what was promised to me. I have contacted customer service on several occasions to talk about the discount that I was promised by ******, only to be told time and time again that they cannot manually make the adjustment which I know is a lie. Yes, I am aware they cannot apply the 50% discount code but they can manually take off 50% of the purchase on their end electronically. I purchased the brand called Ninety Union", which is not listed on the exclusions list-
Please see the attachment and thank you kindly!
Business Response
Date: 07/02/2024
The business stated that they worked through the resolution with the customer directly.
Business Response
Date: 07/23/2024
Thank you for contacting DSW,

I sincerely apologize for the inconvenience that has been caused. I have sent the customer an email. The refund has been issued. Here is the reference number:74906414205205191456277 for refund.

Sincerely, Numma, DSW Inc.

Customer Answer
Date: 07/25/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

*****************************************
Initial Complaint
Date:11/15/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted DSW customer service regarding Clark’s shoes I wore for less than 30 minutes on 11-11-2023 at 12:47pm. I was told I could drop them off at the Watter’s Creek Store in Allen, TX. I wanted to exchange for a more expensive pair of shoes. The lady stated she was not authorized and was kind to offer me $15 in rewards for my inconvenience. The issue occurred with the STORE MANAGER when I attempted to drop off the shoes and pick up the new pair. I was treated with disrespect and equivalent to a child. In the past 2 weeks, My $367 purchase history since 10/27/23 is evidence I am a loyal, honest customer. The Allen, TX manager challenged I spoke to customer service on 11/11/23. A customer should not feel they have to prove themselves by showing their call log. She intentionally spoke in an annoyed, nasal voice chastising me for following customer services directions to drop defective shoes that left blisters on both feet after less than 30 minutes at a work related event. Pulling my new shoes out of the box, demanding I walk inside my home a minimum of 60 minutes before I go outside was unprofessional at best. Putting a customer in a position to lose her temper is beyond unacceptable. I stopped the interaction by mimicking her nasal, annoyed voice and flailing arms. She was initially offended until I explained I will treat her with the same lack of respect and rudeness. The apology began as customers and employees were now watching. I asked to speak to the store manager and she identified herself as the store manager and continued to apologize. At this point, I was beyond frustrated that I went outside my character and allowed her to make me respond to her in this manner. I am a 55 year old woman who has lived less than 2 miles from this store for 35 years. I have patronized this store since it opened. I have NEVER RETURNED WORN SHOES. I did not need a store manager to belittle and chastise me out of her frustration that customer service sent me there.
Business Response
Date: 07/02/2024
Business stated they will be reaching out to the consumer directly to work through a resolution.
Business Response
Date: 07/23/2024
Hi *****,
One of our recovery specialist emailed you on 7/2/2024 personally to apologize for your experience at your local DSW store this past fall.

Sincerely,
******, DSW inc.
Customer Answer
Date: 07/25/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

*************************
Initial Complaint
Date:11/14/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a pair of shoes on April 14, 2023. I was told the shoes were leather under the tongue of the shoe it says leather uppers I went to two different stores to get these shoes they cost me almost $90 I wore the shoes for a month and a half until the summer came and then put them away until October, that’s when the shoe got scuffed and I noticed that they were not real leather. I contacted the store they told me there’s nothing that they can do for me. I contacted customer service they told me that the shoes were guaranteed for 90 days if I did not wear them, I told them that I was misled by the store representative and by the shoe claiming it’s leather product Under the tongue of the shoe and the shoe was not leather. This is not what I bargain to buy. I feel that I was taking advantage of I asked for compensation they told me no I told him I was not looking for money back I just wanted to store credit to get another pair of shoes They told me no I feel that I was ripped off misled on the shoes and I want some satisfaction. I have filed a complaint with New York State consumer affairs. They are looking into the matter. I also contacted **** *** ******* * in Buffalo New York. They advise me to file a complaint with a Better Business Bureau. That’s what I am doing. Please help I’m on a fixed income. I can’t afford shoes that I can buy at a lesser price if I wanted something other than leather Shoes
Business Response
Date: 07/16/2024
Hi ******,
Thank you for contact the BBB.
Your records show that you issues has been resolved by one of our Recovery Specialists on December 13th of 2023. Again, we apologize for any inconvenience regarding this matter.
Thank you for being a DSW Club member with us!
Sincerely, *****, DSW Inc.
Customer Answer
Date: 07/24/2024
7.24.24 ****** ******** called BBB in response to phone call from BBB. He said he did receive a gift Card for $89.03, the full amount of the purchase, and was told by business he could keep the shoes. He said he considers the matter resolved and thanked BBB for BBB's intervention.
Initial Complaint
Date:11/14/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
False advertising - offer 50% off luxury brands and yet when attempting to use code all brands excluded (luxury or not) code provided on heir website not third party. this is not just a one time thing either happens literally every time they offer any discount most brand excluded or codes are not applicable at that time.
Business Response
Date: 07/02/2024
The business stated they worked directly with the customer to resolve the issue.
Business Response
Date: 07/23/2024
Hi ***,

Thank you for contacting DSW,

I apologize for the delay in replying to your BBB complaint. I apologize that you were having difficulties with placing your order with a promotion. I had the opportunity to investigate your concerns, and unfortunately, there will also be a list of excluded brands that do not wish to participate in some of our promotions. This list can vairy from promotion to promotion; however, to make things right we have sent a gift card to your email address.
Thank you for being a VIP Club member with us.

Sincerely,
*****, DSW Inc.
Customer Answer
Date: 08/09/2024
**********************************
Aug 5, 2024, 2:18 PM (1 day ago)
to info

Lost email with complaint response from business....did not receive gift card email as promised how do i reopen lost complaint and or contact business for replacement. original complaint #********. thanks

Sent from ***************** (*******************)

Business Response
Date: 08/09/2024
Hi ***,

Thank you for Contact DSW.

I apologize that you havent received your promised gift card. Youll find the resolution to this attached to the word document.

Thank you for being a VIP Elite member with us.

Sincerely,
*****, DSW ****
Initial Complaint
Date:11/09/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I’ve ordered 7 times in about the last 2 months with three outcomes: A) The shoe is the wrong model, B) The shoe is the wrong size, C) The shoe doesn’t arrive. Not once has the shoe arrived correctly. I can’t apparently get my money back so now I’m stuck with $180 of credit to a store that I don’t want to shop at because they can’t ever get the order right.
Business Response
Date: 07/02/2024
The business stated they worked directly with the customer to resolve the issue.
Business Response
Date: 07/23/2024
Hi *****,
Refunds are processed back to the original form of payment. In the case of your orders, gift cards were used to place the orders. Unfortunately, gift cards are non-transferrable and cannot be credited to a different payment/refund option.
Sincerely,
******, DSW inc.
Initial Complaint
Date:11/09/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10-31-2023 , I ordered a pair of toddler shoes from DSW SHOE STORE. When the box arrived the seal tape was cut bottom end of the box pushed in and there were no shoes in the box and this was the second time I've went through this. Upon getting a empty box I was told that I would not be issued a store credit or refund. As , I stated to customer service, I'm out of a pair of shoes and my money and they replied , that I could take it up with my bank. I feel that DSW should be responsible for the consumer receiving there orders.
Business Response
Date: 07/02/2024
The business stated they worked directly with the customer to resolve the issue.
Business Response
Date: 07/15/2024
Hi ****,
Thank you for reaching out to the BBB, our records show you were taken care as of 7/15/2024.

Sincerely,
******, DSW inc.
Customer Answer
Date: 07/23/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

*****************
Initial Complaint
Date:11/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a pair of New Balance shoes, order **********. The shoes have only been worn a couple times, and a seam on the left shoe has come undone. The shoe is clearly defective, and I want a refund since the shoe cannot be worn.
Business Response
Date: 07/02/2024
The business stated they will reach out to the customer directly to work towards a resolution.
Business Response
Date: 07/23/2024
Hi ******,
I was able to contact you personally and issue the full refund of your order on 7/3/2024.
Sincerely,
******, DSW inc.

Initial Complaint

Date:10/25/2023

Type:Sales and Advertising Issues

Status:

Answered

Resolved:: The complainant verified the issue was resolved to their satisfaction.
Unresolved:: The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:: The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:: The business failed to respond to the dispute.
Unpursuable:: BBB is unable to locate the business.

DSW sent an email that promises an “extra 50% off” clearance items that is only available to me for three days and provided a special code to get the discount. When I tried to order and apply the discount, their site said “we are sorry this email and VIO account are not qualified for this offer.”

When I complained to DSW by email, I twice received a form reply stating that there is no “extra 50% off” and instead is just a 50% or more off clearance items.

In other words DSW email tricks customers to order clearance items with a false promise of an “extra 50% off” when they never intend to honor the offer. Instead customers end up ordering without receiving the promised extra discount.

Customer Answer

Date: 10/26/2023

From: **** * *********** *******************
Date: October 25, 2023 at 4:46:18 PM PDT
To: ***********************
Subject: Re: All clearance is an EXTRA 50% OFF.

50% OFF
BARCODE:48*********7
JUST FOR **** ***********
MEMBER NUMBER:************
About the extra 50% off clearance:
Valid October 23–25, 2023. Valid for an additional 50% off clearance styles. Limit 1 per customer. May be combined with VIP benefits and gift-with-purchase offers; may not be combined with any other offers. Not valid toward alcohol, gift cards, select services, past purchases, shipping, delivery, or tax. No cash back. Value may be reused on a same-day exchange only. Void if copied, scanned, altered, or transferred. Cannot be replaced if lost, stolen, or damaged. Brand exclusions apply. See store ordsw.com/exclusionsfor details. Not valid at DSW Canada,www.dsw.com, orwww.dsw.ca. Other restrictions may apply. Subject to full terms of use atdsw.com/en/us/legal/web-terms. Terms subject to change without prior notice. Contact shoephoria! Center: 1.866.DSW.SHOES or***********************for help.

EXTRA 50% OFF is promised in the email! Not an “implicit” discount already available. “EXTRA”! And “an additional 50% off clearance.” Valid only for 3 days and only to invited customers.

You should recall your email offer if DSW refuses to honor the specific and explicit terms in it!

On Oct 25, 2023, at 4:26 PM, *********************** wrote:

Hi Shoe Lover,

Thank you for contacting the DSW shoephoria! Center and being a DSW VIP Club member.

We apologize for the inconvenience cause to you from our end. for your order# ************, it is in transit and E.T.A is of Wednesday

10/25/23 by end of day. As soon as it gets delivered, you'll get tracking within 24-48 hours. And regarding the 50% on clearance is added already to all the eligible items when you click on the top banner 50% off offer visible on your DSW account.

If there is anything else that we can assist you with, please let us know.

Thoughts? Questions?

Give us a call at 1.866.DSW.SHOES (###-###-####). We're here for you Monday - Friday 7 a.m. - 10 p.m., Saturday 10 a.m. - 10 p.m., and Sunday 12 p.m. - 9 p.m. EST.

Thanks for choosing DSW,

Steve, Shoe Lover

DSW shoephoria! Center We're ready to help!

From: *****************
Sent: Wed Oct 25 2023 19:00:49 GMT-0400 (Eastern Daylight Time)
To: ***********************
Subject: Re: All clearance is an EXTRA 50% OFF.
Thank you, but your two responses have failed to even acknowledge the issue in my email or apologize for your misleading (at best) original email. So instead I filed a formal complaint with the Better Business Bureau.

**** ***********

On Oct 24, 2023, at 7:02 PM, *********************** wrote:

Hello ****,

Thank you for contacting DSW shoephoria! Center and being a DSW VIP Club member.

We apologize for the inconvenience caused to you regarding being unable to use the "UP TO 50% OFF CLEARANCE" promotion.

We have reviewed the details of this promotion and can see it is an implicit offer. The price of clearance items is already discounted "up to 50% off". It is not a "Flat 50% off" promotion. The discount may vary from "0% up to 50%". There is no promotion code to take advantage of this promotion. You can simply add the item(s) to your cart you want to buy and place your order.

Please let us know if we can assist you with anything else.

Thoughts? Questions?

Give us a call at 1.866.DSW.SHOES (###-###-####). We're here for you Monday - Friday 7 a.m. - 10 p.m., Saturday 10 a.m. - 10 p.m., and Sunday 12 p.m. - 9 p.m. EST.

Thanks for choosing DSW,

********, Shoe Lover

shoephoria! We're ready to help.

From: *****************
Sent: Tue Oct 24 2023 20:25:45 GMT-0400 (Eastern Daylight Time)
To: ***************
CC: *****************
Subject: Fwd: All clearance is an EXTRA 50% OFF.

[EXTERNAL EMAIL] Stop! Think before you click! This email came from outside Designer Brands.

When I try to use this offer online, why do I receive a notice saying?:

We are sorry this email and VIP account are not qualified for this offer.

It is very frustrating trying to shop at DSW when emailed offers are not valid and when orders (like my last one) are never shipped.

**** ***********

Begin forwarded message:

From: DSW <**************>
Date: October 24, 2023 at 2:46:38 PM PDT
To: *****************
Subject: All clearance is an EXTRA 50% OFF.
Reply-To: DSW <****************>

email *************** or call

Business Response

Date: 06/30/2024

Thank you for contacting DSW,

I apologize for the confusion that has been caused with the 50% offer discount. The discount is already implicit on the clearance item. I see the customer has already been assisted regarding the matter. Thank you for being a VIP Club member.

Sincerely, Numma, DSW Inc.

Customer Answer

Date: 07/08/2024

[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 20782804

I am rejecting this response because:

The matter was resolved, but DSW emailed an explicit offer to many people which it refused to honor. Instead DSW responded that the offer was implicit which is dishonest! DSW misleads its customers and refused to acknowledge their false advertising. Although they settled with me, they made their dishonest offer to many other people.

I would hope that the BBB would care about all the other defrauded customers.

Regards,

*************************************

Initial Complaint
Date:10/18/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had placed an order on 9/12/23 Order#: ORDER # ********** When the order came in the color on both pairs of shoes were incorrect despite the picture on the box and the actual name of the color on it! Due to the call center in another country of non-English speaking customer Services agents, no one understood what I was asking I have to call 4 times to get one to even send a return slip. I called the closest store to me asking to speak to a District Manager and was told she does not take calls from customers. I asked for the store manager, and she was not here. I am seeking a refund and a discount comparable to what I saved as the color I am looking for is now sold out.
Business Response
Date: 06/30/2024
Thank you for contacting DSW,
I sincerely apologize for the inconvenience that has been caused to you with your order. I see one item was returned on the order, and I have issued a refund for the remaining item in the amount of $18.84, you will receive the refund within the next 3-5 business days. In a situation like this we would ask that you return the item to receive the refund, but due to the hassle you've encountered I have issued the refund. Thank you for being a VIP Club member.
Sincerely, Numma, DSW Inc.
Customer Answer
Date: 07/01/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

Please note that it took them almost 10 months to respond...I accept the business's response to resolve this complaint.

Regards,

*************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Business Response

Customer Answer

Complaint statuses

Business Response

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Business Response

Complaint statuses

Business Response

Business Response

Customer Answer

Complaint statuses

Business Response

Business Response

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Designer Brands Inc. is NOT a BBB Accredited Business.