Complaints

This profile includes complaints for Designer Brands Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Designer Brands Inc.

  810 Dsw Dr Columbus, OH 43219-1828

• 

  Designer Brands Inc.

  3710 Easton Market Columbus, OH 43219-6024

• 

  Designer Brands Inc.

  3704 W Dublin Granville Rd Columbus, OH 43235-7985

• 

  DSW Discount Shoe Warehouse

  276 New Britain Ave Connecticut Commons Plainville, CT 06062

• 

  DSW Shoe Warehouse

  7990 Reading Road Cincinnati, OH 45237

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, and thanks for listening. I am out raged with DSW. Enclosed is a receipt for boots. I bought in November, less than three months ago. I literally wore those boots three times and they're already falling apart. They wouldn't take those back. DSW needs to stand behind. It's quality. They need to either replace those defective boots or provide me with a result of the amount that I paid. Thanks.  

  Business Response

  Date: 02/22/2023

  Hello ****,

  Thank you for contacting the DSW shoephoria! Center and
  being a DSW VIP Club member.

  We apologize the store did not accept your shoes for a
  return. DSW’s Return & Exchange policy states merchandise purchased in
  store may be returned at a U.S. DSW store for any reason within 90 days of the
  original purchase date. The policy also states that returns must be unworn and
  undamaged with the original receipt or packing slip to receive a full refund
  via your original form of payment. Accepting returns & exchanges are solely
  based on the store’s discretion. Unfortunately, we cannot override the stores decision
  to not accept the return. We have added points to your account for a $20 Reward.
  This Reward can be used in store, or online & is valid for 75 days.

  Thank you,
  *******

• Initial Complaint

  Date:02/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/21/22 I received an email from DSW. The emailed stated that, "My order was confirmed and being processed". This prompt me to click on the email and it said that My order was being processed for a pair of shoes "Off-White Low Vulcanized Sneaker-Men's " amount of $259.99. I went to my DSW app. to see if that email was an error or spam because I had not purchase such shoes. When I went to my DSW app and clicked on orders, these shoes appeared as "In process We received your order and we're are working on it" order number was ********** total of $276.24. I seen 2 items in my "cart" worth more than $400. I removed them right away. I realized my account had been hacked. I went to my chase account to see if this transaction was there and it was. There was two of them on there. one of $276.24 and one for $13.81. I went to the DSW app, removed my save debit card info. from my profile and noticed that my cell phone info was changed to two different numbers. I took a screenshot of this. I called chase, they did a fraud claim and cancelled by debit card, and said they were going to investigate, and gave me a temp credit in my acct. I got another email from DSW stating my order had been shipped to a TX address. I spoke to DSW and told them that i got that email, they told me to call chase to do a claim and asked me to change my password with them on the phone. I told them I had already notified Chase. On 1/19/23 I seen my money taken back from chase. I Called chase, they said that DSW replied to them, stating that the transaction was processed according to the info i provided or was authorized. They told me to take it up with DSW. I emailed DSW, on 1/20/23 and told me they would have their research team investigate and get back to me and never did. I called them on 1/25/23 spoke to a lady named ****** at 6:58pm she said to take this up to the bank, i told them i did and they told me to take it up with the store DSW. I asked to speak to a supervisior, they got "*****" on the phone, he said their team never got anything from chase, they said that their research team did an audit on my account and this was due to a Technical IT issue, that my account was hacked and i was not the only one. They were sorry this happened and are working on it but couldn't do anything to give me my money back. He said that he was going to take the concern up to "Leadership" and I would get a call back in 24 to 48 hrs. Today is 2/2/23 with no call back. Please help me get my money back. This is horrible that, my money was stolen and DSW nor my bank can do anything about it. The total amount for this is $290.05. I will attach the screenshots, and emails. Thank you for your time!

  Business Response

  Date: 07/02/2024

  The business stated they have resolved this directly with the customer.

  Customer Answer

  Date: 07/02/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 18970693
  
  I am rejecting this response because: nothing was ever done to help me, my DSW app was hacked and shoes were purchased illegally and delivered across the country without my consent or authorization. I was robbed of nearly 400 dollars in that transaction. 
  
  Regards,
  
  *************************

  Business Response

  Date: 07/16/2024

  Lost/stolen claim since 2023 advise to dispute with bank.  

• Initial Complaint

  Date:01/25/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 01/03/2023 I ordered a pair of sneaker for $259.99 & I never received the item. The package said delivered but there was no picture for proof of delivery. I contacted DSW NUMEROUS TIMES letting them know the issue & they did NOTHING to help me!! They said I have to dispute with my bank, which I did & my bank denied the dispute! I made them aware that the dispute was denied & I asked them repeatedly an I please just have a refund cause I paid for an item I didn’t receive & they refused to refund me!!! They got tired of me constantly calling & complaining so then they LIED & sent me an email telling me a refund was successfully refunded KNOWING THEY WERE LYING!!!!! It’s a shame this company do NOT CARE FOR THEIR CUSTOMERS!!!! The order number is ********** at dsw.com my email used on the order was ***********************

  Business Response

  Date: 05/19/2023

  Hello *******,
  Thank you for contacting the DSW shoephoria! Center and
  being a DSW VIP Gold member.

  We apologize that you did not receive your order #6894022458,
  & you were unable to receive a refund for the order. DSW policy states that
  a customer can report lost merchandise & receive a refund for the lost merchandise
  once while being a DSW customer. DSW policy also states to claim a lost package
  & receive a refund, the merchandise total must be $250 or less. With
  reviewing your account, we found there were previous lost orders claimed on the
  account with refunds processed, as well as this new order totaling $259.99. Due
  to these details, we unfortunately cannot process another lost package for the
  account. We have added a $10 Reward to the account that will show immediately
  & is valid for 75 days. The Reward can be redeemed online or in-store at
  any of our DSW store locations.
  Please let us know if there is anything else we may
  assist you with.

  Thank you,
  *******

  Customer Answer

  Date: 05/19/2023

  
  
  I am rejecting this response because: I lost $259.99 & all you can give me is a $10 coupon ? It shows you care NOTHING for your customers! 

  
  
  
  Regards,
  
  
  
  ******* ********

• Initial Complaint

  Date:01/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date:12/10/22
  Amount :184.86
  Dispute: refused return
  Transaction # *******-140-DBI
  I ordered a pair online for myself and changed my mind and decided to buy another pair for a gift at a little higher price. I received the receipt but never bothered to read it receipt because cashier always explained return policy 90 days w receipt for full refund or store credit without. Never once did they say if you have too many returns we can refuse them because we are tracking your returns. So I went to return the gift I bought and then they refused and gave me receipt saying to call the number on receipt and they will explain why u can’t make the return. This is not good communication and invasion of privacy. I never knew or even heard of such a situation. And since they don’t warn you first, so you don’t keep thinking u can make as many returns as you want, therefore should take item back especially if you are within the policy of returning and have a valid receipt. Women return all the time. And if the item is in same condition as u bought it there should be no problems. With that being said, and now I know companies do this, track shopping habits, I will be a little more vigilant! And this will be last time I shop at DSW. Also, retailers should not be able to count previous purchases from past years… I called DSW about the waiting period and they said they can still refuse the return. I will however be asking companies to remove tracking. I don’t even know how the tracking ever got started unless my information was shared. This should not be allowed.

  Business Response

  Date: 05/19/2023

  Hello ******,
  Thank you for contacting the DSW shoephoria! Center and
  being a DSW VIP Club member.

  We apologize for the miscommunication of returning items
  at our DSW stores. We are sorry to hear that you were not notified of this
  change. DSW implemented this new return system to either provide an approval,
  warning, or denial whenever a return is being made at our stores. This return system
  was created to help reduce fraud within our dsw stores. If there are specific
  questions regarding your return & the automated decision that was made, you
  can contact The Retail Equation for assistance. Their phone number is
  1-833-275-2046 (open M-F 8am-5pm pst), and their website is: https:/RAR.TheRetailEquation.com.
  For the inconvenience, we have added a $20 Reward to your VIP account. The Reward
  is valid for 75 days and can be redeemed either online or in-store.

  Please let us know if there is anything else we may
  assist you with.
  Thank you,
  *******

  Customer Answer

  Date: 05/20/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ****** ******

• Initial Complaint

  Date:01/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several weeks ago I made several large purchases from DSW, which were comprised of ankle boots, two pairs of shoes, and crossbody bags.
  Based on DSW's return policy, I returned several of these items. Some items were shipped together. Other items were in separate boxes. ALL the returns were properly labeled and packaged. I even called Customer Service three times to request additional return labels for the items in separate boxes. I made these orders in early December and returned items within 60days, all in excellent unused condition with labels and packing slips.
  On 01/0423, I emailed Customer service to inform them of several returns they had not refunded. I listed 1). items purchased, 2). items returned/credited, and 3) items returned but not refunded.
  Customer Service acknowledged that they had received my letter.
  On 01/14/23, I emailed Customer Service a second time reminding them that they had not appropriately refunded the returned items, which, again, I listed along with two additional items I returned after 01/04/23. Once again, CustService acknowledged receipt of my letter but has otherwise ignored me. I personally believe I've been extremely patient awaiting my overdue credit of $582.72 excluding tax.
  To prove the truth of what I am saying, I have copies of all packing slips, return receipts (that lists the weights of the packages), and proof of delivery.
  Please also know that I have been a customer of DSW for more than 20 years but as a senior citizen I order online now because I am disabled and no longer live near DSW. Nor am I a wealthy woman. I cannot afford to allow DSW to simply steal my money. They have received their merchandise. I expect to receive the appropriate $582.72 plus tax if appropriate credited to my credit card as soon as possible.
  
  Please help me receive my money from DSW.

  Business Response

  Date: 05/19/2023

  Hello *****,

  Thank you for contacting the DSW shoephoria! Center and
  being a DSW VIP Elite member. 

  We apologize for any confusion regarding your return with
  order #6577073046. After reviewing the order, we have found the full order has
  been returned and a refund was issued in the full amount of the order. The items
  on the order were received back at different times, which resulted in the refunds
  being processed at those different times. $307.94 was refunded 12/09/2022,
  $117.41 was refunded 12/14/2022, $89.67 was refunded 12/19/2022, and $92.40 was
  refunded 01/14/2023 totaling $608.42. Those refunds were all sent back to the
  MasterCard on file, ending in 8965.

  Please let us know if there is anything else we may
  assist you with.
  Thank you,
  *******

  Customer Answer

  Date: 05/20/2023

  
  
  
  
  I am rejecting this response because: 
  
  DSW's accounting is incomplete  and incorrect. DSW continues to refer to ONE order when several orders are involved, none of which were completely refunded. Please see attachments if I can get them through.
  
  Regards,
  
  
  
  ***** *****

• Initial Complaint

  Date:01/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 30th 2022 I placed the order at DSW online, the purchase was for $64.99 I had a $5 rewards that I used and a $50 gift card, the remaining balance was $9.99 which I paid with my credit card. I had the delivery sent to the store and upon pickup on January 10th 2023 DSW decides to charge me again on my credit card for $9.99 again and the whole $50 which was taken from the DSW gift card so of course I call because I'm confused I need to know what happened why and they did figure out that there is an issue and I was double charged. Their solution is refunding the credit card that got canceled and they're telling me that's the only way that they can refund the money. I as the customer do not feel comfortable giving them my credit card information again after I was just fraudulently charged for something that I did not authorize. I gave them ample amount of opportunities to try to come up with a solution that is suitable and that works for me and my comfortability level and they don't want to work with me so I'm reaching out to the BBB for help. I would like a full refund in the amount of a gift card and or store credit because again I do not feel comfortable giving DSW designer shoe wear my credit card information ever again I will not be purchasing from DSW ever again.
  The representative of customer service is also telling me that they did not charge the DSW gift card but I have proof as a receipt that the card was charged for $50 and my credit card was charged for the $9.99 so that proves that they are lying.

  Business Response

  Date: 01/25/2023

  Hello ********,  

  Thank you for contacting the DSW shoephoria! Center and
  being a DSW VIP Elite member.

  We sincerely apologize for any confusion regarding your order
  **********. It appears when the order shipped the system did not properly charge
  the DSW Gift Card that was applied to the order. This resulted in the system
  charging the only other payment available on the order, and we are deeply sorry
  that this happened. This is not an ideal and ordinary issue, as this does not
  happen often. We are showing the gift card #******************* has an
  available balance of $50. We also show the Visa, ending in **** was charged the
  amount of the order, which was $59.99 & nothing more. Any other amounts
  that were showing on the payment method were pending authorizations, until the
  ship to store order was picked up from DSW. Those pending authorizations were
  removed when the order was confirmed as “picked up” by our store partners. For
  the inconvenience & misunderstanding of the issue, we have added $25 to the
  above-mentioned gift card, which will now bring the full balance of the gift card
  to $75.

  Again, our sincerest apologies & we thank you for choosing DSW.  

  Thank you,
  *******

  Customer Answer

  Date: 01/25/2023

  I accept the business's response to resolve this complaint.
  
  

• Initial Complaint

  Date:01/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account with DSW was hacked and a fraudulent purchase was made for almost $500 and shipping across the country. I received an email for the fraudulent order from DSW and called them immediately. (45 minutes after receiving the order email.) I told them my account with them was hacked and begged them to cancel the order. I was informed they could not because the order had already processed. I was so upset and all he offered was to pass along my info and issue. They never reached out. He also told me I would have to dispute it with my bank since he couldn’t do anything which I immediately did and am still in the process of dealing with. I have continued to watch my account and could see the order pending/processing for days- even though he told me it had already processed and there was nothing he could do. I also contacted them on social media showing screenshots of the order still processing and begging them to cancel it. They would not. I have also seen others online who are experiencing the exact same problem even though they have been well notified there is a security issue with their site. They are allowing the thief’s to continue stealing and harming their loyal customers. The worst part is I can continue to see the tracking for the order shipping well after I have notified them it is a fraudulent order and begging for help. At this point I think DSW is happy to get the money from these instead of taking care of their customers. It is quite honestly some of the worst business practices I have ever seen and I will tell everyone I can about this very shady event. At this point I just want my money back for their mistake that they could have quickly and easily resolved!!

  Business Response

  Date: 01/06/2023

  Hello *****,

  Thank you for contacting the DSW shoephoria! Center and
  being a DSW VIP Elite member.

  We sincerely apologize there was a fraudulent order placed
  on our website with your payment details. DSW has a specific fraudulent department
  that does audits on the site to ensure it is safe for our customers to place
  online order. Online orders also go through numerous checks with the team to
  ensure there are no saved card information on our website. We again are deeply
  sorry this order slipped through and was placed without your consent. Our
  Online Risk department had opened a case with ***** to stop shipment on the order,
  and have the order returned to sender. Since the order tracking has been
  stopped & is being returned to our DSW warehouse, we have initiated the
  refund for the fraudulent order. The amount of $433.26 has been refunded to
  your ********** ending in ****, and the refund will post to the account within
  3-5 business days.

  Thank you,
  *******

• Initial Complaint

  Date:12/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 29-Dec-22, I was returning a pair shoes which were brand new, never worn purchased for a member. I was told the transaction was denied by the computer because of too many returns in a unspecified amount of time. As it turned out I had returned a few pairs of shoes I had purchased for an elderly relative which did not fir correctly. The previously returned shoes were new, unworn returned with the original receipts, DSW employee gave the telephone number to a company which handles their returns, The Retail Equation, ###-###-####. I contacted this company to see why my return was being denied and was told the same thing the cashier told me. When I asked for a specific reason why the person I spoke with "****** ********" simply stated the computer says you returned too many shoes. I believe it was 3 pairs over a 3 week span for 2 different relatives. I have a brand new pair of winter boots I paid 175.00 dollars for that do not fit anyone in my home. Again the boots are new unworn with the original receipt.

  Business Response

  Date: 07/02/2024

  The business stated they have resolved this directly with the customer.

• Initial Complaint

  Date:12/22/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Returned one pair of shoes from an order of two pairs at a FedEx drop-off point inside a ********* located at 10501 E ****** Ave, Aurora, CO on October 24th.
  
  Initially contacted DSW in late November after not seeing a refund issued using their customer service phone number and was told they would issue a refund to my initial form of payment, my American Express card. Checked December's credit card statement and saw a refund was not issued. I called back today (12/22) to inquire about the refund and was told they could not issue it until they receive the shoes. I dropped-off the shoes to a location they identified for returns with the return label attached, and I believe they owe me a refund for this item.
  
  My order number is **********.

  Business Response

  Date: 12/28/2022

  Hello ******,  

  Thank you for contacting the DSW shoephoria! Center and
  being a DSW VIP Club member.

  We sincerely apologize that your returned item was not received
  at our returns department. We received the return tracking number (#************) that was provided to our customer service team. Unfortunately, the tracking
  number provided above does not access any return details. Since your account
  does not show any previous lost orders, we have issued a refund of $107.49 to
  your American Express, ending in **** for the lost return. Those funds will show
  on your account within 3-5 business days. Since the return tracking number that
  was provided does not show any proof of return, unfortunately any future lost
  orders will need to be disputed with your financial institution.

  Thank you,
  *******

  Customer Answer

  Date: 01/06/2023

  I accept the business's response to resolve this complaint.
  
  

• Initial Complaint

  Date:12/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 31, 2022 I had placed an order #********** with DSW for two pairs of Birkenstock shoes, the ***** tracking number is ***********. ***** claimed to have delivered these items during the first week in November. The total for this purchase was $193.03, I made my payments for these items through ********. I've been speaking with DSW representatives to let them know that I did not receive the items mentioned above, they put in a note in the system stating that they would give me a full credit back seeing as though I did not receive the package. They gave me a credit of about $31 and refused to help me in regards to contacting ******** about stopping the payments and refunding me the rest of the balance. ******** keeps saying that they have to hear from the merchant, DSW, in order to stop taking payments and DSW refuses to assist me due to the fact that ***** says they delivered the package, which I did not receive. ******** just needs to hear from DSW bur DSW refuses to contact them and issue my refund. And I have been going back and forth with these companies, I would like this to be resolved and issued a full refund because I am being charged unauthorized funds because DSW refuses to inform them that I have not received the package.

  Business Response

  Date: 12/12/2022

  Hello *****,  

  Thank you for contacting the DSW shoephoria! Center and
  being a DSW VIP Gold member.

  We sincerely apologize that you did not receive the Birkenstock
  items from your DSW order #**********. The representatives that you spoke to previously,
  could not issue a refund for a lost order due to company policy and guidelines.
  Unfortunately, DSW can only issue a refund for a lost order one time on the DSW
  account. After the representatives reviewed the account, they located where a refund
  was issued in the past for this reason. Since some time has passed, we will issue
  a credit to the original form of payment for $193.03. This will reflect on the
  card you have attached to your ******** account within 3-5 business days. We
  may not be able to issue refunds for lost orders in the future. Due to this, we
  strongly suggest using a different shipping address for deliveries, since previous
  packages were marked as lost in the past, when placing new orders. Keep in
  mind, we also have our online option of placing an order and having it shipped
  to your nearest DSW location. There is never a shipping charge when using the Ship
  to Store feature. Since we have issued the refund for the items, ******** will
  no longer take any installments for the order.
  We hope this helps. Please feel free to reach out again, if there
  are any other issues you may encounter.

  Thank you,
  *******