Business Profile

Retail Shoes

Designer Brands Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Complaints

This profile includes complaints for Designer Brands Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

235 total complaints in the last 3 years.
120 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/30/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered winter boots for my son November 30 2024. The delivery kept being delayed so I cancelled it. The company canceled it on their end and I also cancelled with *********. They continue to not refund my money and brush it off as if its been dealt with.
Business Response
Date: 01/02/2025
Hello ******,
Thank you for reaching out to DSW and *****************

I apologize for the inconvenience you have encountered regarding the refund on your recent order, **********. I can verify the refund was issued on 12/30/2024 to your ******** account. This may take 3-5 business days to reflect on your form of payment. For your records, here is the Afterpay transaction ID: ************

I understand this was a long process for you and apologize for the trouble. A $10 Reward has been added to your ************ Rewards account to thank you for your membership and for the inconvenience experienced. This Reward can be used in-store or online until 04/02/2025.

Thank you for being a ************ Insider member. If you have any further questions or concerns, we are here to help.

Thank you,
DSW & The *******. ****************
Initial Complaint
Date:12/21/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I didnt receive my order and instead of helping me was told to file a dispute with my bank and i called my bank i am not able to as its not a fraudulent charge contacted dsw and told them tha and was told thats the only way i could be refunded
Business Response
Date: 12/26/2024
Hello ******,
Please review the attached document for the resolution to your inquiry. Thank you and have a wonderful day!
Cameron - DSW

Hello ******,

Im sorry to hear about your previous experience with DSW. We certainly dont intend to inconvenience or frustrate our Shoe Lovers in any form or fashion.
After reviewing your account, you were initially advised to dispute the charges with your bank since youve already had a lost/stolen claim on a previous order just earlier this year. Doing a second claims exceeds our lost/stolen procedure which consists of only one per customer.

I however have made a final exception on this current purchase and refunded you the $86.84 for the order. Please allow 3-5 business days for the credit to post back to your original form of payment.

If you have concerns or issues of future purchases arriving at your location, we would strongly recommend for you to have items shipped to any of our local DSW stores. This way we can securely check in your order and notify you when its ready for pick up. We wouldnt be able to process another lost/stolen claim moving forward so if thats a concern for you we hope you consider shipping to the store.

Again I apologize for any confusion this process may have caused. Have a wonderful day.

Cameron - DSW
Initial Complaint
Date:12/11/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for a pair of shoes for my daughter for Xmas. A box popped up saying the system could not process my credit card and I need to use a different payment type. I checked w/my bank to ensure there were no problems like a fraud hold or something and not only was there no issues, but I saw the charge of $85.07 from DSW deducted from my account. So I called DSW customer service and their *** tells me it must have been a "system glitch" bc there is no order under my name/VIP account and the pending charge of will fall off in 2 to 5 business days. I say what abt the shoes I need to order them. We'll you have to place another order. I say but will it double charge me, ahe says yes but thr first one will fall off. I was upset but I need the shoes for Xmas so ******* a new order and the SAME darn thing happens....my card is hit AGAIN for $85.07 and I still have no order pending for my kids shoes. And these are like a hot item that is hard to find. So I call back and some dude tells me the same thing, that the 2 pending charges were due to a "glitch" and they'll fall off in a few days. But if I want the shoes I have to place another order, he'd be glad to try and put it thru for me. Are you kidding me? You think at this point I'm gonna give you my card so you can whack me a third time? I don't have hundreds of dollars to just place on hold, this is my limited xmas money! I say ok, I will buy these shoes at my local store, in person if you just have them shipped to my local store and make sure they are there. "Oh I cannot do that" A manager. After a customer's account was whacked not once but twice for nothing and she doesnt trust you at this point, but still offers to buy the shoes from you if they're shipped to the local store so she can pay a human being! I shoullda known finding these shoes w/a huge discount was too good to be true when I can't even find them in stock anywhere else. Quite the racket they have going here.
Business Response
Date: 12/13/2024
Hello *******,

Thank you for Contacting DSW and being a VIP Club member with us.

I apologize to hear that your recent ************************** order number was not complete, and for the customer service that you received when contacting us about this issue. Youll find the resolution to your complaint with the word document attached.

Thanks,

*****, **************************
Initial Complaint
Date:12/08/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a pair of Nike Monarch tennis shoes in January 2024. **** has a 2 year warranty for manufacturer defects. I tried to return the pair because both shoes a squeaking at the DSW store in ************** CA I spoke to **** regarding their warranty posted on their website. The person I spoke to verified the warranty and as the online says. One should attempt to return the shoes to the store of purchase for an exchange.When I went to the ************** store, the manager told me they do not warrant or exchange any shoes once they leave the store and have been walked in. I told her to look up the **** warranty. A male employee with her told me to leave the store or he would physically do so,They refused to look up the **** warranty online.
Business Response
Date: 12/10/2024
Hello *****,
I'm sorry to hear about your previous experience concerning your return. We certainly don't intend to inconvenience or frustrate our Shoe Lovers in any form or fashion.
Unfortunately DSW does not abide by 3rd party retailers policy and procedures when it comes to returns and/or exchanges. We have a partnership to acquire select products for sale, however, any terms and conditions regarding their products would only apply when purchasing directly from them (which in this case is Nike).
You're more than welcomed to attempt to contact ****'s customer service to see if they're willing to make an exception or if returning a product indirectly from them is within their guidelines, however, DSW's return/exchange policy for products we sell can be found in the **** under **************** > Shipping & Returns.
Concerning the statement made by the male associate, you're more than welcomed to contact our customer service line so we can submit a formal complaint to our upper management to address.
Again I apologize for any confusion this process may have caused. Have a wonderful day!
Cameron - DSW
Customer Answer
Date: 12/10/2024
I am dealing with **** direct under their warranty, but --
If this retailer would actually read the **** warranty, they would see the return is suppose to go through the retailer
I will continue to spread the word that DSW is not a retailer to do business with.
I will also be reaching out to **** that this retailer does not deserve to be a **** dealer and why.
They don't stand behind the products they sell and they have rude employees.
I have complained about this employee. I have a photo of him. All I get from DSW is standard response emails that look like they're IA generated.
Customer Answer
Date: 12/11/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22656425

I am rejecting this response because: I am dealing with **** direct under their warranty, but --

If this retailer would actually read the **** warranty, they would see the return is suppose to go through the retailer

I will continue to spread the word that DSW is not a retailer to do business with.

I will also be reaching out to **** that this retailer does not deserve to be a **** dealer and why.

They don't stand behind the products they sell and they have rude employees.

I have complained about this employee. I have a photo of him. All I get from DSW is standard response emails that look like they're IA generated.

Regards,

***** *******
Initial Complaint
Date:11/21/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to express my disappointment with a recent experience involving an online order and your customer service. This was my first time ordering from DSW for delivery, and it will be my last time doing business with your company.

I received a pair of shoes that were clearly used, worn, scuffed, and bent—far from the brand-new product I paid for. I called customer service and explained that I needed a ***** pickup to return the item. This was essential because I was recently in a bad accident, leaving me without a car and injured.

The first representative I spoke with was dismissive, argumentative, and rude throughout the call. He insisted that ***** pickup was not an option and repeatedly told me that a ***** location was just a couple of miles away, which was unhelpful given my inability to travel. When I asked to speak to a manager, he reluctantly transferred me, stating, “He’s going to tell you the same thing I told you.”

The manager I spoke with confirmed that ***** pickup was an option but was audibly irritated and unprofessional, sighing repeatedly while reading from a script. Despite this, we scheduled a pickup for Monday, November 18th.

However, on Monday, I received an email from another representative, who stated she was sorry to hear about my complaint but was glad I had scheduled a pickup for Sunday the 17th. This made no sense, as I was explicitly told ***** could not pick up on weekends. Regardless, I was home both days, and no one came to retrieve the package.

I emailed the representative on Monday to inform her of the no-show pickup and asked for next steps. Several days went by without a response. She only replied after I indicated my dissatisfaction and stated that I would escalate the matter.

This entire experience—from receiving a defective product to dealing with unprofessional and unresponsive service—has been extremely disappointing. I expect a prompt resolution to this issue and a review of your customer service.
Business Response
Date: 11/24/2024
Hi *******,
Thank you for contacting DSW. We are sincerely apologetic for the inconvenience caused to you in regard to your Order# **********. We understand the issue has caused some frustration and we are very sorry as this isn't the experience we would lek you to encounter. As the items have yet to be picked up from ***** & you mentioned a representative has reached out to you, please reply back with the best date & time that a ***** pickup can be arranged to retrieve the item from your possession. As we've reviewed the details, your refund has been processed back to your ****** account in the amount of $54.68. Please allow 3-5 business days for the refund to post.
Again, apologies for any inconvenience. Thank you for being a DSW VIP Member.
Sincerely, DSW Inc.
Customer Answer
Date: 11/30/2024
the message from the DSW representative is dismissive. The representative did not respond to me until AFTER I reached out again and threatened to go to BBB. Which was AFTER I had already spoken to 3 different reps, was provided 2 different contradicting responses, and : different pick up dates. Which neither was attempted by *****. Additionally, the rep never set up a date or time with me as stated in the businesses response. After I submitted my complaint, she randomly sent someone to pick it up the package without confirming if I was available or not. It’s ridiculous I had to even go this far to receive assistance. Additionally, I still have not received my refund nor have I received any emails with tracking regarding if my package arrived to the facility or not. I am standing firm on my statement that I will never shop with DSW again. This process has been extremely disappointing and difficult for no reason.

Regards,

******* ********
Business Response
Date: 12/04/2024
Hello *******,
Please review the attached document for a conclusion to your inquiry.
Thank you!
******* - DSW
Customer Answer
Date: 12/10/2024
I have already returned the item. We can close out this case since I received my refund. However, I am not satisfied with the support nor service that I received by this company. Even when responding to my messages, the representatives responses were clear indicators that they did not fully read the message. I did all of the work to resolve this on my own.

Regards,

******* ********
Initial Complaint
Date:11/19/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase on 10/16 for Uggs Kids Classic Slippers Quantity 2 pairs. Ive not received the items and would like a refund please.Thank you.
Business Response
Date: 11/22/2024
Hi Zisca,

Thank you for Contact DSW and being an Elite member with us.

I apologize that you havent received your recent ************************** order. I hope you find the information provided with the attached word document satisfactory.

Thank you for shopping with DSW.

Sincerely,
*****, DSW ****
Initial Complaint
Date:11/14/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a pair of shoes online and have not received them yet. I have been charged for the shoes but not received them yet. I have gotten multiple notices from my bank showing that Ive been charged for the shoes and then its credited back. I didnt authorize them to deduct from my account multiple times. The money they take is credited back but thats besides the point. I should only be charged once.
Business Response
Date: 11/15/2024
Hi *******,

Thank you for Contact DSW.

I apologize that you havent received your most recent ************************** order, and for the multiple charges. I hope you find the resolution to the attached word document.

Thank you for shopping with DSW.

Sincerely,
*****, DSW ****
Initial Complaint
Date:11/12/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
PLEASE SEE ATTACED EMAIL and Receipts. I have contacted the geniuses at DSW 11 times to get credit for MY IN STORE PURCHASE. Per the attached emails, the representatives are either lazy, incompetent, illiterate or all of the above. I am not being disrespectful, based on the hours of interaction with DSW employees, this is a fact. To have to run back and forth between store/car, call, email and STILL get no resolution is disrespectful. I ATTACHED THE RECEIPTS to my email to them verifying the purchase. Per the email from DSW, I did not purchase anything. Another genius asks me for the online order number.I CLEARLY stated I MADE THE PURCHASE IN STORE.Per their rewards program, I earned rewards with my *********** refuse them is fraud. I expect to be FULLY compensated for my time AND purchase. $50.00 Rewards is acceptable, no less.
Business Response
Date: 11/15/2024
Hi Shoe Lover,

Thank you for Contact DSW.

I apologize that you havent received your points for your recent DSW store transactions. I hope you find the information provided with the attached word document satisfactory.

Thank you for shopping with DSW.

Sincerely,
*****, DSW ****
Initial Complaint
Date:11/08/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
DSW has one star reviews on several platforms via social media and hopefully DSW will address these multiple issues with management at the CORPORATE office . During the last few months, I have been to Store #***** and I have found for this location to not honoring prices merchandise as marked, unprofessional behavior and a lack of customer service. Additionally , both management and employees on the sales floor have been observed speaking negatively and using profanity about customers . I have asked for the contact area for an area manager and I have been refused by the store manager because the DSW customer service ************************************************************************************************ the complaint escalation to the corporate office . The continued behavior by the local DSW representatives such as the ones mentioned above will only lead to further store closures and customers purchasing elsewhere.
Business Response
Date: 11/14/2024
Hello Kia,
I'm sorry to hear about your previous experience at one of our store locations. We certainly don't intend to inconvenience or frustrate our customers in any form or fashion.
We'll be happy to share your feedback and complaint along to the appropriate department to review. If you could, please share with us via email to DSW the name or physical description of the associate(s) of whom you've had the poor experience with, the time of the issue (or rough estimate), & date of when the incident took place.
Once we have the included information we'll be able to forward the details to the correct department to address. Again I apologize for any trouble this may have caused.
Cameron - DSW
Customer Answer
Date: 11/23/2024
Cameron-DSW,
Per your request, the main individual involved is a tall male, light to medium skin toned. Please forward this information and I await communication from the DSW *************************** .

Thank you,
K.S.
Customer Answer
Date: 11/25/2024
RTL PRCH' via Dispute Resolution - Shared Inbox <**********************************************************************************************>
Sat, Nov 23, 3:11 PM (2 days ago)
to **********************************************************************************************

Hello,

I have provided additional information that has been requested from the business therefore, please reopen case.

Thank you!

Customer Answer
Date: 11/26/2024
I would like to make it clear that the message I received today from the BBB in regards to is far from the multiple issues that have been mentioned and once again requesting for the information that the business requested to be forwarded as soon as possible.
"The following issue(s) are not within the scope of BBB dispute resolution services:

Complaints that do not involve a marketplace transaction with the business;
Complaints alleging criminal violations by company employees;
Complaints asking for discipline or firing of a company employee;
Complaints seeking change of business policy / procedures "

Customer Answer
Date: 11/26/2024
Cameron-DSW,

Per your request, the main individual involved is a tall male, light to medium skin toned. Please forward this information and I await communication from the DSW *************************** .

Thank you,

K.S.

Hi, this message is, I believe, for Trazon. I hope I pronounced that correctly. This is in regards to complaint number ********. I requested to speak to a supervisor due to the fact that approximately a few weeks ago I filed this complaint, and it was regarding multiple issues that also involved not honoring prices as marked for merchandise in addition to customer service, and then also in addition to some lack of professional behavior. You know, I was just wanting to speak to somebody over at the corporate office for designer brands, which is also DSW. After the complaint was processed, the company reached back out, requested some information. So I went ahead and I provided that, and then just today, which is November the 26th, I received a response alleging that my complaint was not going to be continued because I was trying to change their policy and or trying to get an employee disciplined and that is definitely not the case and that is definitely not what the surrounding events are in this complaint. So I'm requesting for this to be reopened. I'm not sure if I have the complaint ID but it's ********** and you're welcome to reach back out at ***********. Or you're welcome to respond by email, but I would definitely like for this complaint to be reopened. Thank you very much for your time.
Business Response
Date: 11/27/2024
Hi Kia,

Thank you for Contact DSW.

I again apologize for your recent DSW store experience. Thank you once again for providing the additional information that we requested. I have submitted your complaint to the District Manager, so that they can reach out to discuss this matter. While this complaint has been submitted by a member of the corporate office, we do not hear back once these complaints have been submitted and it can take up to 48 to 72 business hours for these complaints to be responded to by the *********************** Please note that this time frame can take longer,due to the holiday season.

Thank you for shopping with DSW.

Sincerely,
*****, DSW ****
Customer Answer
Date: 12/10/2024

'RTL PRCH' via Dispute Resolution - Shared Inbox <**********************************************************************************************>
3:45 PM (34 minutes ago)
to disputeresolution

Good Afternoon,

Please reopen and update this complaint to business has not responded .

Thank you,
K Silva
Customer Answer
Date: 12/13/2024
---------- Forwarded message ---------
From: 'RTL PRCH' via Dispute Resolution - Shared Inbox <**********************************************************************************************>
Date: Thu, Dec 12, 2024 at 11:22 PM
Subject: Re: Complaint# ********
To: <**********************************************************************************************>

Good Afternoon,

Please reopen and update this complaint to business has not responded .

Thank you,
K Silva

Business Response
Date: 12/17/2024
Hello Kia,
We've resubmitted the inquiry to the district manager of that region for them to contact you. Please keep in mind that due to the holiday season and the fact that they travel as part of their duties, it may take some time for them to contact you (if they're even able to contact).
Have a wonderful day!
******* - Shoe Lover
Customer Answer
Date: 12/17/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22531143

I am rejecting this response because:
Per the business prior communication, district manager should have reached out by now and has not done so .
Regards,

Kia *****
Business Response
Date: 06/11/2025
Market leader of the store did call the customer and left a voicemail on the December 18th, then followed up and called her again on the December 19th.

She did not leave a voicemail on the second call.
Initial Complaint
Date:11/05/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint regarding an incomplete refund for an order I placed with DSW (Designer Shoe Warehouse). I originally purchased multiple items totaling $464.82 after discounts and tax. I returned all items in the order, expecting a full refund, but I only received partial refunds totaling significantly less than the order amount.Order Details:***** Balance-515 v3 Sneaker - Womens Color: Grey/White, Size: 8, Medium - $55.99 ***** Balance-515 v3 Sneaker - Womens Color: Off White, Size: 8, Medium - $55.99 3.Dr. Scholls-Time Off Platform Sneaker - Womens Color: White/Gold Metallic, Size: 8, Medium - $69.96 4.***** ******-****** Sandal Color: Black Leather, Size: 8, Medium - $59.96 5.***** ******-****** Sandal Color: White Leather, Size: 8.5, Medium - $59.96 6.adidas-VL Court 3.0 Sneaker - Womens Color: White/Black, Size: 8, Medium - $74.96 7.***** ******-***** Sandal Color: Black, Size: 8, Medium - $59.99 ******* Vintage-***** Sandal Color: Natural Tan, Size: 8, Medium - $39.99 Payment and Refund Summary:Order Total: $464.82 Total Refund Received: $240.66 (broken down as follows):$155.07 $51.35 $34.24 I am still owed a refund of $224.16 to complete the full amount of $464.82. I have attached screenshots of the refunds received for verification.
Business Response
Date: 11/07/2024
Hello *****,
I'm sorry to hear about your previous DSW experience. Please review the attached document for the resolution at hand.
Thank you!
Cameron - DSW

Hello *****,
Im sorry to hear about your previous DSW experience. We certainly dont intend to inconvenience or confuse our Shoe Lovers in any form or fashion.
After reviewing your order inquiry on **********, weve noticed that all but 3 items have yet to be returned to us or scanned in as returned. This is the primary reason why the full refund was not initiated when you were expecting.
The following items are: New Balance 515 v3 sneaker - $47.92 (after discounts and taxes), New Balance 515 v3 sneaker - $47.93 (after discounts and taxes, & ***** ******-Hadyn sandal - $64.16 (after discounts and taxes).
Of the $464.83 of your overall order total, weve issued a refund already of $304.81 to your Afterpay account. Heres the refund breakdown:
- $64.15 on 8/1/24
- $155.07 on 10/10/24
- $51.35 on 10/22/24
- $34.24 on 10/29/24
Typically we would need to have the item scanned in before proceeding with the remainder of the refund, however, given the circumstance Im willing to make a 1 time exception and issue the refund early. Please allow 3-5 business days for the remaining credit of $160.01 to go back to your Afterpay account.
Whichever form of payment thats associated to your Afterpay purchase would see the following credit. Again I apologize for any confusion this may have cause.
Have a wonderful day!
Cameron - DSW

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Designer Brands Inc. is NOT a BBB Accredited Business.