Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/13/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brothers replaced my roof a year and a half ago. I still have leaks and continuing damage inside my home. I have contacted them repeatedly. They come out and take pictures but have not stopped the leaks or repaired the damage.

  

  Business Response

  Date: 09/27/2024

  I am sorry that we were not able to address your concerns. However, we were at your home on multiple occasions caring for issues that were not our responsibility, some of this issues were present prior to our work. We were also in contact frequently,. When it was time for us to come out to care for the one remaining issue you refused to allow us to come out. Also, you stated you took care of it.
  
  
  Edit
  
  Delete
  
  

• Initial Complaint

  Date:04/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The.company installed a new roof about 2 years ago. My roof is leaking in two spots. I called them and they showed up and said he will have to send someone to get on the roof to fix the leaks. Never called back so I called and he said that he will send shingles to be replaced and again nothing. I attempted to call 3 different times with no resolution. The leak has been a problem and this company doesn’t honor their warranty nor their promises to fix things.

  

  Business Response

  Date: 08/02/2023

  I have not received any calls or emails at all. also, we were on the phone for more than 10 minutes.  I was walking you through our findings and explaining to you what we were seeing in detail. Explained to you in detail what we saw with your ******* and you mentioned you  had work done with ********* ******* and we advised you needed to reach out to them regarding their work.   The photos I send you was not our work it was the ******* findings you wanted to see so you could call *********.   I will resend photos today.  Everything on our end/ our work was fine. 

• Initial Complaint

  Date:08/30/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Consumer is rejecting this response because: Accordingly, the Company's response fail to answer the Complaint nor provide any "proof" of the areas per the contract needing repair and the work was completed. There is no evidence provided from the Company to substantiate their claim the work has been completed. Accordingly, the before pictures of the area and work to be done promised by the representative have never been shared or discussed with the Consumer. Their statement alleging the work has been completed and the employee has been in and out of the hospital fail to satisfy the Consumer's complaint. Final payment will not be tendered and Company should return the down payment since it can not respond to the complaint with proof or evidence to satisfy the Complaint.    
  
  
  
  Regards,
  
  
  
  *** ******* ***** Fellowship Pastor Fields

   

  00) was due until pictures (before / after) of areas were shown. Representative stated the employee who took pictures was in hospital and would need to get them upon his return to work. Representative stated he would be in touch within one week from the latter date. To this date Consumer hasn’t heard from representative or anyone from Brothers Roofing & Construction.
  
  Humbly submitted,
  
  *** ******* ***** **********

  

  Business Response

  Date: 09/02/2022

  Employee was in the hospital  a couple of times and completely out of our control.  He was also not able to work after he was discharged from the hospital for a while.  As stated by customer we have not collected final payment which was agreed upon. Not sure why this is a complaint?  Its not like job was not done.  We will be submitting pictures soon since job has already been completed and we would like final payment as agreed.   Tell us why here...

  Customer Answer

  Date: 09/19/2022

  BBB, 

  We are currently in receipt of the photos of the work performed by the Company. Accordingly, there will be a scheduled meeting to have the Company explain the work performed and *** ******* ***** ********** will tender final payment.