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Business Profile

Roofing Contractors

Liberty Restoration, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Reviews

This profile includes reviews for Liberty Restoration, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Liberty Restoration, LLC has 7 locations, listed below.

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    Customer Review Ratings

    1.96

    Average of 25 Customer Reviews

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    Review Details

    • Oksana S

      Date: 05/08/2023

      Please DO NOT USE THIS COMPANY.. It’s a SCAM .. they have collected $15000 from me for a window replacement 1 year ago.. they have been lying and coming up with all kinds of different reasons why they are not doing the job.. every time the reason was different .. SCAM SCAM SCAM!!

    • Donald S

      Date: 01/11/2023

      Liberty Restoration is without a doubt one of the most professional, responsive, and competent contractors we have ever worked with. I would give them 6 stars if I could! Every interaction was cordial, timely, and honest. We used Liberty for a complicated church new roof installation. EVERY call to them was returned in a timely fashion. Their work was well done and we are very happy with the results. I would definitely use them again.

    • Joshua W

      Date: 01/09/2023

      I have been trying to get Liberty Restoration to return calls and texts since March 2022. I have had zero communication from anyone outside of sales and it is now January 2023 and I still have no roof or timeline for a roof install. I have left voicemails and texts for the company with zero response. Please take warning with my experience with Liberty Restoration LLC.

    • Ivan D

      Date: 12/14/2022

      I worked with Ben R**** as the salesman. He is a pleasure to work with. I also worked with Angela (did not get a last name) at their office and she was also a pleasure to work with. Angela helped sort an issue with the insurance company not sending a supplemental check.
      Josh, who I understand is the owner was not a pleasure to work with. My initial contact with Liberty was in February of this year. The sales process was smooth. The roof replacement was covered by insurance and Ben and company were helpful in communications with the insurance company. The initial check was cashed by Liberty on July 7th. At that point, I received radio silence. At first I did not request any updates but as weeks became months, I had to push for communications and figure out a way to contact someone to get on the schedule for a roof replacement. After multiple phone calls, we finally got on the build schedule in November. The process was not anything like initially explained. We were given a date and told if we didn’t accept, it would be pushed into next year. Keep in mind this is 4 months after Liberty cashed a check for thousands of dollars for this build. Upon completion, we quickly received an invoice for the remainder of the build. The check took some time to receive from our insurance and when it did, they had not paid for the ice and water shield. Angela helped resolve this. A few days later, after a couple of missed calls from Angela during the time I was at work, I received a call from Josh during business hours. As I answered frustrated that I was being hounded during business hours, he took on a combative tone and threatened a lien on the home of the payment. Keep in mind that this had been a month after the build date and that the initial check which was missing the ice and water shield took two weeks to arrive.
      It is evident that the primary focus of upper management is payment and not customer service. If I could go back in time, I would choose to use ****** instead.

    • Pat V

      Date: 11/12/2022

      I dont think the company Liberty Restoration deserve a star at all. I have been dealing with them for over 6 months now since I signed the contract in May 2022 and made the deposit with no indications when my roof installation will start. Liberty was aggressive and consistent in communicating until they received my deposit. Everything is in limbo after that. If they knocked in your door, dont entertain their representative and instead look for other contractor that is honest and trustworthy. I dont recommend Liberty Restoration to anyone.

    • Cam F

      Date: 11/11/2022

      Liberty Restoration would be happy to make multiple trips to your home to waste your time by talking you into a roof and how they can get insurance company to pay for it all. They were more than happy to converse wit me for months on end unitl they get the insurance money then you will never hear from them again. The more I inquire about the install date for my roof the nastier they get. They promised a roof install 8 weeks after they took our money, then said now it would be October, they never called to set a date and its been 6 months. Come to find out they are not licensed in Parma to pull a permit and do the work anyways, Just by them going house to house is illegal and they can be fined for trying to sell you work they can even start in the first place. But you better believe their very persuasive salesman that they will do the work. They won't return your call's once they know you are on to them, and start to smart mouth from that time forward.Now my only choice is to take them to court to get my money back. This company is the worst I've ever delt with and I'm very stressed but all their lies. They deserve zero stars for doing noting and for treating me disrespectful.

    • Tracy C

      Date: 11/01/2022

      Liberty handled our recent claim and roof replacement. The company rep ****** was professional and easy to work with. Communication was prompt, and the service was impeccable. We are extremely happy with the results. If youre looking to replace your roof in the near future, I highly recommend giving this company a call. They are trustworthy and dependable.

    • Michelle Y

      Date: 10/27/2022

      We are happy with our new roof! The project manager, *****, was helpful, thorough, and nice to deal with, always getting back to us quickly. The roofers were neat, timely and pleasant. Happy with liberty!

    • Seth H

      Date: 10/26/2022

      This company seemed great when they were trying to get our business. After 6 months of a long dragged out process to finalize the insurance claim, we were promised our project was finally just 2 weeks out. Then, they picked up our $20K check and all communication stopped dead. No responses to calls or texts. Nothing.We tried to contact their various numbers online and left messages, but they all went to answering machines and no calls were ever returned. I was even redirected to a ****** mailbox that was out of order. Finally... we tried the number on the ******** page and for once someone answered. They assured me that everything was on track and that our account was being handed directly to the owner, ****, who told us to contact him directly from now on and promised he'd get back to us within an hour. Well, we've called every day this week so far, and guess what the response has been? Nothing. We're back to the answering machine. Our entire neighborhood had damage to their roofs back in early spring, and every other home has had already their roofs repaired months ago. It's almost November, and we're still waiting. They promised us they'd get here in early summer to repair some major damage to our deck which our little two year old is playing on every day. Guess what? Nothing. We've held off getting our gutters cleaned because our job was just 4 weeks out, 6 weeks out, 2 weeks out again and again. Guess what our gutters look like now? We have 1 foot tall grass growing in them. Don't be fooled by the fancy pamphlets or the appearance of being a large company. There's one office, in ****, where no one answers the phone, and based upon the ******** reviews they appear to have shafted their contractors in a number of other states.

    • Janine L.

      Date: 10/20/2022

      This company has not fixed work that was done wrong or incomplete. ******* went missing after there crew cleaned up and they say we are responsible. We have no issue paying for work when completed correctly. They have been emailing me constantly and calling harassing and threatening us with mechanical lien if not paid. We explained there is unfinished things that need to be completed. They are refusing to finish what they promised also they are double billing us for things that was in contract.

    Liberty Restoration, LLC is NOT a BBB Accredited Business.

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