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Business Profile

Roofing Contractors

Ramos Roofing & Remodeling Co.
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/25/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had ***** Roofing replace a hail damaged roof to my detached garage/ shop in June of 2022. They originally used a clear plastic ridge cap as to match what I originally had on the building. After a period of time due to being installed incorrectly (They said they had never done that type before) The ridge cap started leaking. I contacted my rep ***** (I do not have his name) and he said he would take care of it, after several calls as to other damage that rated higher than my shop they sent a guy out to replace the plastic with a metal ridge cap, The cap was replaced this past spring (2024) One day 6/13/2024 I was out replacing a light bulb in the building I noticed that there were screws from the new cap through the roofing, the guy had completely missed the wood 2x4 purlins that he was to be attaching the cap to (Not a good idea, as the wind will cause the screws to pull out of the sheet metal and cause the ridge cap to become loose and blow off. I texted ***** at ***** and sent him photos of the large number of screws that had missed their target. He replied that day telling me that the issue would be taken care of and he would let me know. I did not hear back from him, so I texted again on 9/5/24, no reply, I texted again on 9/16/24, he replied that he had a meeting with the COO of ***** the next day and would let me know by 9/18/24. I never heard from him. The only real way to fix this issue is to replace either the entire metal roof, or go through and replace the pieces that have been punctured by the misplaced screws. This COULD cause more issues as the more you walk on a metal roof the more chances you have to bend the panels and cause leaks. I would prefer an entire new roof on the building. This has gone on too long and I am upset with the process and am reaching out to you guys for assistance.

    Business Response

    Date: 10/03/2024

    Thank you for bringing this to our attention. I want to assure you that we are actively working on resolving the issue. Your concerns are important to us, and we appreciate your patience as we work to find a solution. If you have any further questions or need updates, please don’t hesitate to reach out.

    Customer Answer

    Date: 10/03/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I accept the business's response to resolve this complaint.



    Regards,



    ***** ******

Ramos Roofing & Remodeling Co. is BBB Accredited.

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