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Business Profile

Self Laundry Service

Cardinal Coin Laundry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Self Laundry Service.

Complaints

This profile includes complaints for Cardinal Coin Laundry's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cardinal Coin Laundry has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/07/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Friday April 7 2023 405am

      To Whom This May Concerns. I am still owed a refund from The 24 hour cardinal coin laundry mat. I was a new customer and was in their laundry mat after 1130 pm on Tuesday March 14 2023. I almost got bleach inhalation poisoning because of one of their dysfunctional HE washers washer number 9 almost got me sick because it would not take the rest of my quarters from the laundry mats change machine. The washer only took 1.25 worth of quarters and wouldn't not take the rest my white clothing was already inside the washer and I already added the washing powder bleach and the fabric softener that I purchased inside their laundry mat. I followed the directions on the washer and had no ideal the very corrosive bleach would seep through onto my clothes without the washer fully starting once it was paid for and the appropriate chosen buttons for what type of washing cycle and temperature you need would be chosen. I kept trying to put quarters inside the machine and it would not accept anymore quarters. I called the laundry mat's number and it went to voicemail. I assumed someone would be at the laundrymat because it was 24 hours with other customers there and I had spoke to a ********* gentleman earlier prior to the incident occurring with the defective washer after 12am. I texted the appropriate number( ###-###-####) after 1217am that l the voicemail recording directed customers to text with any issues within the laundromat. I gave a detail description of what happened along with photographs I took, to provide evidence through the text complaint. I also left my email address to utilize to direct follow up as well. I never heard from the management about apologizing for the incident nor my refund of 4.25 of wasted laundry material along with my 1.25 worth of quarters the machine wouldn't return. I was at the laundry mat until 330am in the morning. I had to purchased water inside of the facility &purchase milk to cleanse any bleach inhalation po...

      Business Response

      Date: 04/19/2023

      We will gladly refund you your money we apologize for the inconvenience. You can send us your cash app or your address and we will mail the check out or can arrange a time to meet at the location.

      Customer Answer

      Date: 04/25/2023

      I would like to thank the business for finally responding to me. I accept the business's response to resolve this complaint. I prefer to be sent a check to my legal residence at 6069 Beechcroft Road Columbus Ohio 43229. Thank You 

       

    Cardinal Coin Laundry is NOT a BBB Accredited Business.

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