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Business Profile

Tanning Salons

Bronze Body LLC DBA Palm Beach Tan

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tanning Salons.

Complaints

This profile includes complaints for Bronze Body LLC DBA Palm Beach Tan's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bronze Body LLC DBA Palm Beach Tan has 71 locations, listed below.

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/10/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I WENT TO THE MARYSVILLE OHIO LOCATION AND THEY WAS PUSHING A HALLOWEEN SPECAIL. I DO NOT CELEBRATE ANY SATANIC HOLIDAYS. AFTER FINISHING TANNING, I CAME HOME AND SUBMITTED TO CANCEL, THEN REFUND MY MEMBERSHIP. KELSEY F EMAILED ME CONFIRMING SHE RECEIVED MY EMAIL AND WAS CANCELING MY ACCOUNT. THEN A COUPLE DAYS LATER, THEY CHARGED MY ACCOUNT FOR A FULL MONTH. I EMAILED HER BACK WITH NO RESPONCE. THEN I CALLED AND LEFT A MESSAGE WITH NO RESPONSE BACK. I WAITED A FEW MORE DAYS AND STILL NO RESPONSE. I THEN CALLED THE NUMBER ON MY CREDIT CARD AND EXPLAINED THE SITUATION. A MANAGER CALLED BACK AND SAID SINCE I WENT PASSED THE 25TH, THEY ARE GOING TO CHARGE ME FOR A WHOLE MONTH, AND NOT PRORATE FOR THE COUPLE DAYS USED. SHE DIDN'T CARE IF I HAD MY ATTORNEY CONTACT THEM. SHE WOULD NOT REFUND MY MONEY. THIS IS VERY EVIL. A PERSON OR BUSINESS TRIED TO PUSH SATANIC HOLIDAYS ON YOU AND BE ENGULFED WITH EVIL. THIS IS A SIGN OF THE CHILDREN OF SATAN. I THEN CALLED AND DISPUTED THE CHARGES ON MY ACCOUNT. ENOUGH CHARGE BACKS, THIS COMPANY WILL LOSE ACCESS TO ACCEPT CREDIT CARDS. STAY AWAY!

      Business Response

      Date: 11/16/2022

      On June 27th, 2022 customer ***** ******* enrolled in our PBT Premier Gold membership. The customer signed our EFT Agreement authorizing the monthly amount of $49.95, be automatically drafted from the card put on file. As we are no contract, this draft can be canceled at any time. All we ask is that we have the cancelation in the form of a written request, made by the 25th of the month to go into effect for the following month. This can be done by either stopping at your local salon and signing the proper document, a written letter, or an email that was sent per your EFT Agreement. Similar to other automatic billing subscriptions, the account will continue to actively draft until we have a written request from the account owner. Regardless of account activity or services used, all membership fees are paid in advance and are due on the 1st business day of each month.

      ***** ******* submitted his cancelation request on October 30th, 2022 via our website, palmbeachtan.com. His cancelation request was confirmed via email, letting ***** know November 2022 would be his final billing with PBT. ***** was offered a Stay and Save option, and declined citing he was too busy and he was not achieving a good color. PBT has apologized for any miscommunication. As per our policies, we are happy to honor a month of tanning or an in-store credit at a later date. 

       

       

      Customer Answer

      Date: 11/17/2022

      I am rejecting this response because: 

      I AM STILL WAITING FOR COPIES OF THE AGREEMENT DUE TO LEGAL ACTIONS. A 2ND REQUEST HAS BEEN SENT. I HAVE CONTACTED THE CORPORATE OFFICE DUE TO THIER ACTIONS AND HAVE REQUESTED A COPY OF THE FRANCISE AGREEMENT TO SEE ABOUT ADDITIONAL VIOLATIONS AND CRIMES. THERE IS POSSIBLE FEDERAL LAWS THAT MAY HAVE BEEN VIOLATED. UNTIL MY LAW FIRM HAS EVAILUATED ALL FORMS, I REJECT THIS RESPONSE.  

      Business Response

      Date: 11/17/2022

      A copy of the EFT Agreement was attached to our first response to the BBB complaint. Please refer back, thank you!

    • Initial Complaint

      Date:07/25/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Signed up on 6/19/22 to tan for one month until leaving the country on 7/20/22. Purchased similar package as 12/26/21. Paid $111.58 ($70 tanning, $25 enrollment and taxes). Tanned 5 days and left to visit upstate NY where no PBT exists. Planned to not tan those days and return on 7/6/22. When leaving the salon on 6/23/22, the rep suggested I freeze my account to not "lose the 10 days so we did. Returned on 7/6/22 to tan and told I need to pay another $70 for the month of July!! I paid $70 for 6/19/22 til 6/30/22 and needed to pay another $70 to til thru 7/19/22 for the month of July. Sent customer service request through website, left 2 messages with regional contact and one with corporate and no response. I am now down to 10 days that I can tan before I leave. The rep told me freezing my account was the best option for me. Now I find that's not true! Salon rep said there's nothing she can do and contact customer service which appears to be non-existent!! I explain to the salon rep that when I signed up on December 26, 2021 that I was tanning for one month and paid the same amount and then I did not pay $70 to tan five days in December and pay another $70 to tan three weeks in January! She was adamant that's how it works so technically I need to pay $140 to tan for less than a month! Plus the enrollment fees and taxes! I should be fully refunded all the money that I paid on June 19 including the enrollment fee and taxes, Without being prorated for 15 minutes of tanning I've had so far since it appears the salon representative caused this problem that I've never experienced before! Especially when the representative said the problem was caused because the account was frozen which I never even knew existed until the representative on June 23 suggested it!

      Business Response

      Date: 08/08/2022

      Hi *****, 

      Thanks for reaching out about your concerns. I apologize for any delay in trying to get in contact with Customer Service. I was first made aware of this problem on 7/11/2022 and I reached out. We discussed your concerns and I apologized for the confusion on your purchase. To resolve this matter, I adjusted your account access and processed a refund for the difference you paid. The services for the month you purchased were used until the access expired!

      If customer has any further concerns or questions, please let me know and I'd be happy to discuss them!

      Customer Answer

      Date: 08/09/2022

      I accept the business's response to resolve this complaint.

    Bronze Body LLC DBA Palm Beach Tan is NOT a BBB Accredited Business.

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