Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for the debt listed by Federal Adjustment Bureau **** related to ********* Apartments. I left the apartment at the end of my lease in proper condition, with no damages or unpaid charges. I fulfilled all my responsibilities as a tenant.

  I do not have any contract or agreement with Federal Adjustment Bureau ****, yet they are attempting to collect money from me and have reported this debt to the credit bureaus, which is now negatively affecting my credit report.This is an unfair and inaccurate action. I should not be held responsible for a debt I do not owe, and the collection agency has no direct relationship or agreement with me.

  I am requesting that Federal Adjustment Bureau **** remove this collection account from my credit report immediately.This situation is causing undue harm to my credit and financial reputation, and I am seeking resolution through the BBB since my previous attempts to resolve it directly have been unsuccessful.

  

  Business Response

  Date: 05/19/2025

  The creditor, ********* Apartments, managed by **************************, placed a $1128.20 account in the name of ****** ***** with FABCO in March of 2025. FABCO is a third-party collection agency and a contract between FABCO and the consumer is not required. The contract/lease between ******* and the consumer is all that is needed.The consumer rented ****************************** from 6/23/2023 through 12/22/2024. The consumer gave notice on 12/12/2024 and vacated on 12/18/2024 owing rent, month to month fees, and late fees. The notice was short of the required 45-day. An inspection revealed areas left in a condition considered beyond normal wear and tear. The consumer is also responsible for the final water bill. All charges were billed against the $500.00 security deposit, leaving $1128.20 still owed. Should the consumer wish to revolve the account, they may contact us at ************. Please see attached the documentation sent by the creditor. Respectfully, FABCO.

  Customer Answer

  Date: 05/27/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23349148
  
  I disagree with the response from FABCO. Before my lease ended, the apartment management at ***************************** asked if I wanted to extend it, and I clearly told them I did not want to renew. I planned ahead, found a new place, and vacated the unit before the lease end date. I left the apartment in good condition, and two staff members walked through the unit with me before I left. They said everything looked fine and told me that my security deposit check would be sent to my new address. No one mentioned any damages or charges at that time.
  
  
  I was never made aware of any remaining balance or problems until this collection showed up on my credit report. I never received a breakdown or any communication about this $1128.20 charge before it was sent to collections. I was not given a chance to dispute or discuss it. I also have no contract with FABCO, and this surprise collection is unfair and damaging to my credit.
  
  
  I respectfully ask that this collection be removed from my credit report. I fulfilled my lease, left responsibly, and followed proper procedures.
  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:01/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for an apartment with *******************, and was denied Due to Rental History. When reading the Adverse notice form it said they obtained their report from Fabco. Funny enough I filed a previous dispute against Fabco for putting negative information on my credit report that was not mine and continued to report the negative information despite it being identity theft. The information was eventually removed. However as stated I was denied an apartment based on their report, I know they are reporting a debt from **************** that AGAIN was IDENTITY THEFT. Also the information is over 7 years old so by the **** they cant even supply that information. I also am requesting the full report that They gave to the above referenced landlord be sent to me by email. I also have filed a complaint with the *** against this company as well as the ****.

  

  Business Response

  Date: 02/10/2025

  FABCO is not reporting the **************** debt as the account was closed in our office in October of 2023. Furthermore, it is past the Statute of Limitations, so we would not be reporting it, even if we had not closed it in 2023. As for the eviction reporting, the consumer needs to go through FABCO directly to dispute any records on her Rental Report. The consumer needs to obtain a copy of the Rental Report by calling ************.Once they obtain a copy, they can contact us at ************ to dispute any potential information being reported. We do not have a record of this being part of an identity theft case, and the eviction will fall off the rental report by the end of the month, as we only report for 7 years, and it was filed on 2/12/18. Regards.

• Initial Complaint

  Date:11/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Details:
  I am disputing the debt FABCO is attempting to collect, originating from ******** ******* ********** in 2018. I believe this debt is invalid due to the negligence of the apartment management during my tenancy.
  
  The issue arose from repeated kitchen drain backups caused by food waste from my upstairs neighbors. On at least six occasions, this waste sprayed into my kitchen, damaging personal belongings and creating unsanitary conditions. Despite my numerous complaints, management failed to provide an effective solution, instead advising me to pour bottles of Dawn dish soap down the drain every other day—a costly and impractical suggestion that I refused to maintain.
  
  ******** ******* failed to uphold their responsibility to provide a habitable living environment. They offered no compensation for the damages caused by their negligence, nor did they adequately resolve the recurring issue. Before vacating, I informed management I would not pay any charges resulting from their failures.
  
  FABCO’s reporting of this debt to my credit profile is inaccurate. I never entered into a contractual agreement with FABCO and dispute any claim that I am liable for this debt. I believe the charges are baseless, stemming solely from the apartment complex’s negligence, not from any failure on my part.
  
  Desired Resolution:
  I request that FABCO remove this debt from my credit report and cease collection efforts. If FABCO cannot provide proper validation, including documentation of services and charges to which I agreed, this account must be deleted.

  

  Business Response

  Date: 11/26/2024

  Good afternoon. The consumer reached out to us previously with this dispute, and we reached out to the creditor, who addressed the dispute. Please find attached our response, along with the documents submitted by the creditor. The consumer does not have to have a contract with FABCO, as we are a 3rd -party collection agency. The creditor submitted this account to our office for collection. We offered the consumer the chance to settle the $935.00 account for $841.50 back in 2020. The creditor is willing to renew this offer, provided the consumer pays this by December 31, 2024. The consumer can reach us at ###-###-####.

• Initial Complaint

  Date:11/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,
  

  
  I am writing to formally file a complaint regarding an outstanding collection account reported by FABCO, a tenant debt collection agency, as seen on my Experian credit report.
  

  
  Summary of the Situation:
  I had been residing at **** **** and, prior to my move, I discussed the possibility of moving out early with **** **** management. This discussion resulted in an agreement to vacate due to a waitlist for the unit. One week after moving out, I verified that the unit was indeed rented out to new tenants.
  

  
  Before vacating the property, I took the following actions:
  • I cleaned the unit thoroughly, including steam-cleaning the floors.
  • I repaired the rotted wood under the sink that had been damaged due to a broken water line.
  
  There were ongoing issues with bedbugs and cockroaches in the unit, which were significant factors contributing to my decision to leave. Upon my departure, I completed a walk-through of the unit with **** **** management, handed over the keys, and agreed to forfeit more than half of my security deposit due to the early move-out. The management provided me with $300 in cash as the remaining amount from the deposit.
  

  
  Attempts to Resolve the Matter:
  After noticing this collection account with FABCO, I reached out to **** **** to discuss the matter. I then contacted FABCO to negotiate a settlement, although I do not agree with or accept the debt. FABCO was unyielding and declined any negotiation for a “pay-for-deletion” or settlement, insisting that they would not remove the account even if a settlement was reached.

   

  

  Business Response

  Date: 11/25/2024

  *****************

  This is response to your complaint submitted to the Better Business Bureau on 11/18/2024. This is a communication from a debt collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.

   

  As you know, an account in your and another leaseholder’s name was placed with us by the creditor reference above. You leased ****** ******** ***** from 11/02/2018 through 11/30/2019. You moved out on 10/15/2019 with a delinquent rent, late fees, water and pest control “no service” charges. All unis are treated for pests weekly. The creditor explained you failed to properly secure your unauthorized dog on 3 occasions (9/25, 10/3 and 10/10), which meant the pest control company could not enter your unit. The pest control company was the one who notified management they could not enter your unit because of a loose dog. The unit was not re-rented until 1/15/2020, meaning the creditor could have charged you rent until the end of the lease. However, they are charging you rent until 11/15/2019 to complete the 30-day notice period, which you did not provide. An inspection revealed areas left in a condition considered beyond normal wear and tear. To document the charges, we have also enclosed copies of the itemization, lease and inspection photos by the creditor. 

  We have no obligation to delete a paid debt from a consumer’s credit and generally do not delete accounts that are paid for less than the amount owed. When we spoke with you on 11/14/2024, we offered to settle the $4428.75 debt for $3321.56,and will honor this offer as long as it is paid by 12/22/2024.

  You may submit a written reply to FABCO at **** ********* ***** ******** **** ***** ()we are not open to the public); or*********** Should you wish to make a payment by telephone, please contact us at ###-###-####.

  
  

  FABCO offers three payment options. Option 1 is to send a check or money order to FABCO at **** ********* ****** ********* **** ***** (we are not open to the public). Option 2 allows you to remit a check over the telephone. Option 3 is to pay by using a credit or debit card also over the telephone.

  
  

  Respectfully,

  FABCO

  ******* *******

  Vice President

  
  ***

  
  

  Customer Answer

  Date: 11/25/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: ********
  
  
  
  I am rejecting this response
  
  
  
  Regards,
  
  
  
  ***** *******

• Initial Complaint

  Date:09/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They added a false information on my rental record. I told them to send me proof of what this is about and they refused. What is the amount about? They won’t say but think I’m going to pay? Nope. Show me a proof of what the charges are about?????

  

  Business Response

  Date: 10/01/2024

  Good morning. We have two accounts in your name, and mailed the documentation to **** ********* Dr. on 9/27/24. You should be receiving them soon. Please let us know if you don't receive them by 10/7 so we can resend the documents. Respectfully, FABCO.

• Initial Complaint

  Date:07/19/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FABCO has placed a rental collection on my credit from a landlord that was already paid off! The management company is no longer in business so I am unable to get in touch with them, but somehow FABCO is in communication with them and refuses to provide me with their contact information. That’s not even the point of this complaint however. I have been ILLEGALLY charged and I actually overpaid FABCO $71.31. I moved out of this apartment on 4/19/2019 . This management company illegally charged me for a full month of rent. FABCO sent me the statement (which I never received from the mgmt company OR FABCO prior) and the statement clearly states I moved out 4/19/19. Once the balance was transferred to FABCO, I paid over 50% of the balance! I asked FABCO to provide the FULL ledger from the management company, photos of damages, lease agreement stating the company can charge rent after move out (they can’t), the owners contact information, and they have outright refused. They have also refused to pay me the $71.31 and remove the balance from my credit, which is insane because they have the proof that I moved out on 4/19 AND CANNOT POSSIBLY OWE RENT FOR THE FULL MONTH OF APRIL! I gave them 30 day notice and I was in a month to month lease! The attempt to collect this is not only unethical it is ILLEGAL as I do not owe that balance! I am once again asking for FABCO to remove this balance from my credit, AND send me a check for the OVERPAYMENT! This company has fraudulent and unethical practices!

  

  Business Response

  Date: 07/29/2024

  On 1/29/2021, a $649.39 account for
  ******** ***** was placed with FABCO by the creditor, ****** * ********** ,
  who owned (managed?) ******* ******. The charges re related to the rental unit
  at **** ******** **. We mailed the validation notice the next day to the
  forwarding address she provided the property upon move out. On March 15, 2021,
  the consumer called us and tried to make a payment, but the method of payment
  did not work, so she called us back on 3/26/21 and paid $50. On 5/7/2021, the
  consumer called again and paid $50. On 6/21/21, we mailed a letter to the
  consumer stating her payment was overdue. On 10/5/2021, the consumer called and
  stated she wanted to start paying $50 per month again, stating on 10/8/21. But
  on 10/6/21, she called and paid $50. We called her several times when her next
  payment was overdue, with no success. On 12/17/2021, she called and paid
  another $50. On 2/11/2022,  she paid $50.
  On 3/18/2022, she paid $50. And on 5/2/22, she paid $50 for the last time. All
  calls and letters were ignored after this point. On 7/17/24, the consumer
  emailed us and explained she paid the remaining balance to the creditor
  directly and the company was closed so we needed to remove this from her credit.
  We contacted the creditor, who explained they did not receive any payments from
  her. We replied to the consumer asking for proof of payment, and instead, she
  started disputing the charges. The fact that she entered into a payment plan early
  on means she accepted the charges. She made several payments, leaving $329.39
  still owed. We explained to her that, even though the creditor who sent the
  collection to our office sold the property, it does not mean the money is not
  owed to him. He is still our client, and we verified with him that the account
  is outstanding. When she disputed, even though she accepted all charges for
  years, we removed the $10 cleaning and $30 carpet cleaning charge, and revised the
  amount owed to $289.39. It is interesting that she first claimed she paid the
  debt off, and now she disputes some charges. All the consumer has to do with
  prove she paid. She can provide us with credit card statements or cancelled
  checks showing the payment(s). Respectfully, FABCO.

  Customer Answer

  Date: 07/31/2024

  The issue is not the fact that I paid off the balance! The issue is that it shouldn’t have been charged in the 1st place!! I moved out on April 19,2019 and they charged a full month of rent! See attached! I overpaid FABCO regardless of the fact! Fabco owes me a refund! And they need to remove it from my credit! Period. They are purposely being difficult over this small balance! OR they need to provide the requested documents. Lease, ledger prior to Apr 2019, management contact information, etc.. Plain and simple. 

  

  Business Response

  Date: 08/02/2024

  Please see attached the documentation sent by the creditor.
  You leased the unit until 9/28/19, but moved out on 4/19/19 with delinquent
  rent and five months left on your contract. The creditor could have charged you
  rent until the end of the lease or the date the unit was re-rented (7/1/2019)
  but chose to charge you only until 4/30/19. FABCO

  Customer Answer

  Date: 08/06/2024

   Again, another false claim. I was an employee with this company and signed an employee addendum that stated my lease would immediately go month to month upon no longer working there. I quit there in March of 2019. I have asked your office several times to send the addendum which they have refused. Additionally I took the advice of **** the VP and looked up Ohio revised code. It stated that once a 3 day is issued, and the tenant moves out, the tenancy agreement is terminated. Which, again, they CANNOT charge me rent after move out. I have asked several times for that to be sent as well. Additionally, I took it upon myself to research the law regarding debt collection. Your office FRAUDULENTLY collected money from me without sending me the required written documentation regarding the account and how to dispute the charges, which should’ve been given to me within 5 days of making contact. Per the Ohio Attorney General. Nor did your office mail that to me in January of 2021 as the previous response falsely claimed. Again I have asked for that multiple times. This is my last attempt to resolve this matter amicably. My only other option would be filing a complaint with the Ohio Attorney General. Remove this OFF of my credit! 
  
  
  
  Regards,
  
  
  
  ******** *****

  

  Business Response

  Date: 08/16/2024

  Despite the
  fact the debt was validated, and the consumer did not provide proof she paid the
  remaining balance as she claimed, we decided to close the account due to its
  age and small balance. Experian and/or TransUnion will be sent a request to
  delete the trade line on her credit history and it may take up to 30 days for
  the information to be removed.  Should
  the account appear on any other credit-reporting agency, the consumer will need
  to contact them directly to resolve the matter.

  Customer Answer

  Date: 08/16/2024

  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  
  ******** *****

• Initial Complaint

  Date:07/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This account resulted in fraudulent collections appearing on my consumer credit report. I demand that the aforementioned fraudulent items be removed from each of my consumer credit reports and that all collection activity related to this item cease, pursuant to my rights under the **** and FDCPA laws FABCO Account #************ Balance $4,733.00

  

  Business Response

  Date: 07/01/2024

  The creditor, ***** Rental, placed a $4732.67 account for ******************************** with FABCO in Feb 2024. The account is charges related to the unit at ******************, which the consumer rented from 3/5/2021 through 4/25/2023. Please see attached the itemization, signed lease and application provided by the creditor. Please note: the signature on the lease matches the signature on the photo ID the consumer provided on this complaint. Should the consumer wish to resolve this account, they may call us at ************. Respectfully, FABCO.

• Initial Complaint

  Date:03/27/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to rent an apartment and was denied for a 2017 past eviction on my record. Called to get it expunged by the ******** ****** courts and was told it no longer shows on their side. Since then I have rented and have only had one eviction filing in 2022 but was dismissed. I was suffering from a antibiotic giving me drug induced lupus that started attacking my body so I was unable to work. I have doctor's notes and papers from hospital including handicap sticker due to me having hard time walking during this time. But I paid what I owed and it was dismissed. I have nont had any other filings since 2022 the last filing and would like both evictions off my record. This has made it very hard for me to find housing based on what fabco is reporting to future apartment.I also have found on my report from fabco apartments and addresses that don't belong to me. Some states I've never even been to in my life and need help taking them off I will be filing police report but would like help from fabco as well to figure out what had happened with these addresses someone is obviously using my information.All addresses from ** and ******** address I have never lived at nor been to these places. Also shows the correct info where I was in **** during same time someone was using my info.

  

  Business Response

  Date: 03/27/2024

  A few days after an eviction is filed at the Franklin County Municipal
  Court, they send a file to our office and other data repositories throughout
  the United States. This file contains all the case files for that particular
  day. We then download all the eviction filings we receive from them into our
  database.  Once a case is filed it becomes
  a public court record regardless of the disposition. There are numerous repositories
  that obtain these records and FABCO would not be the only reporting agency for
  this data. FABCO does not obtain records from public access, and anyone accessing
  information must have a permissible purpose to do so. We can update a
  disposition, but since the case information is provided directly from the
  court, we cannot delete the record. Franklin County reports evictions on their
  website for 3 years; however, just because an eviction cannot be found online
  it does not mean it no longer exists. The eviction filings can still be
  reviewed personally at the Franklin County Municipal Court. The Fair Credit
  Reporting Act allows anyone with this data to report for 7 years. 

  Customer Answer

  Date: 03/29/2024

  I would like to know more about updating the disposition. I don't not understand what this means. Also help with figuring out why I have homes I never lived at nor was associated with on the information they pulled from my report. I understand more from what they wrote back and appreciate the information they gave me.
  
  
  
  Regards,
  
  
  
  ***** *****

• Initial Complaint

  Date:10/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company put a $1,209 debt that I am not responsible for on my credit report. This collection was already removed off my ******* credit report because it does not belong to me. Tried to say I owe a debt for an apartment complex that I have never lived at. I know for a fact I never lived there because They are saying this lease was opened in 2017-2018. At which time I was a sophmore at *** **** ***** ********** and everyone in Columbus knows that Freshman and Sophmores are REQUIRED to live in dorms those two years. They reported this debt on my experian and ******* credit reports for 2-3 years now then just last week they reported it to my Transunion credit report. Complete Morons trying to ruin your credit. However luckily for me I have all the updated documentation to prove this fraud company wrong and Will get it removed from My ******** and ********** credit report. Nice try though frauds.

  

  Business Response

  Date: 10/20/2023

  The creditor, ***** *********, placed an account with FABCO in the name, SSN and DOB of ***** ****
  in September 2021. The account is regarding the rental unit at *** ************ **** **** from 9/15/17 thought 12/11/2017. On 11/2/21, we spoke to the consumer
  and she said they would "not be paying this debt and it could sit on the credit for 7 years." We first reported the balance to ******** in
  November 2021. We have never reported this account to *******. Last month FABCO
  started reporting all current accounts to both ******** and **********, which
  is why this account showed up for the first time in this consumer’s TU report.
  Several ACDVs were submitted to ******** throughout the years, claiming
  different things, and we responded to all of them by confirming the amount owed
  and sending letters to the consumer at different addresses listed on ********.
  All addresses were in Columbus, Ohio. The address provided on this complaint is
  in Texas, where the Statute of Limitation (SOL) s is 4 years. Even though the
  account originated in Ohio, where the SOL is 7 years, FABCO chooses to go by
  the SOL of the consumer’s current State. We will have the account deleted from
  TU and Exp. Please keep in mind it may take up to 30 days for the accounts to
  be deleted. Please find enclosed a copy of the consumer’s photos ID and SS
  card, provided when she applied to rent a unit from ***** **********. We
  redacted the first five digits of her SSN for privacy.

• Initial Complaint

  Date:10/19/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** the VP was combative and dismissive 10:36am saying “No you can’t,” when I asked if I could finish my sentence after being continually interrupted. A subordinate of **** said at 10:35am after placing me on a brief hold “she just wants to fight”. I was simply calling in regards to a fraudulent eviction filing on my record. I was informed by **** “it’s impossible at this point to remove the eviction from your record”. **** as well as the subordinate I spoke to were extremely aggressive, combative and unprofessional.

  

  Business Response

  Date: 10/23/2023

  Ms.
  **** first contacted our office on 10/13 wanting information regarding an
  eviction filing that was completed on her in Franklin County OH.  We
  explained that although the eviction filing was part of the courthouse
  record and although dismissed and/or sealed it would still be reportable on any
  screening company's report since the sealing order only takes it from the front
  facing page of the county website.  FABCO is one of hundreds of screening
  companies that can report this data.  Ms. **** decided to call back on
  10/20 and posed the same questions to another employee of FABCO and would not
  accept answers given.  She was then transferred to the Vice President of
  FABCO and asked if he was familiar with her situation.  As he tried to
  explain he was brought up to speed, she wanted to interrupt and tried talking
  over him.  Ms. **** immediately brought up race to the Vice President in a
  dangerous assumption as a reason he would not let her ask another question or
  make a statement until he was finished with her first inquiry.  FABCO
  not only has a very diverse group of clients, but has interactions with people
  from all walks of life, and furthermore has a very diverse group of employees.
  Racially charged allegations such as the one Ms. **** brought up are dangerous
  and are taken seriously. In the over 8 minute phone call, the Vice
  President of FABCO did all he could to help Ms. **** in her situation. 
  Once the process of the eviction process was explained, he asked Ms. **** the
  nature of the dismissal and/or sealing of the record.  Ms. **** at that
  time refused to explain if she moved out of the unit she was living in or any
  other reason the eviction did not go through the possession process. 
  Ms. **** has made the statement that this eviction filing is keeping her from
  obtaining housing, however we have confirmed with our client that even if
  the eviction filing did not show, she would have not met their minimum
  standards to obtain a lease.  Furthermore we have confirmed that the
  eviction is in fact sealed from the public access portion of the Franklin
  County website and have updated the filing in accordance with the FCRA. 
  To completely address Ms. ****** complaint, FABCO does not
  "advertise" fraudulent documents.  The document in question that
  Ms **** has provided was provided by the Franklin County Clerk of Courts and
  contains a case number that does exist at the courthouse although not viewable
  via their website.