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Business Profile

Towing Company

Hopkins Towing & Recovery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for Hopkins Towing & Recovery's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hopkins Towing & Recovery has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company tows cars from parking lots in the middle of the night from night clubs and parking lots near them. The lot i parked in had no visible no parking signs they wait til you walk to the bar then tow your car without any warning. I found out they had my vehicle an hour later and had to pay 340.00$ to get it back...

      Business Response

      Date: 12/14/2024

      Hello this is Hopkins towing & recovery llc we are a local towing company the incident the customer is referring to is a sports bar on the east side of ***************************** where the bar has been told many multiple times to stop having their customers park in the adjacent parking lot that they do not own the ******** police has been informed of what we are doing. The ******** police also agreed that they are parking illegal and should not be doing so the customer that we are referring to In this incident wanted to come recover his vehicle in the middle of the night when we are CLOSED OFFICE WISE I had one of my drivers sit there and wait on him. For the fact of he said he had to have his car first thing in the morning thank you any other further questions you guys know how to get a hold of me! Have a blessed day 

    Hopkins Towing & Recovery is NOT a BBB Accredited Business.

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