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Business Profile

Used Car Dealers

Infinity Car Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/23/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased the vehicle in May 2022. On 6/22/22 we took car in the first time for a rear end swaying. At that point they said it was road conditions. Being such a new vehicle I thought it may be a possibility. After two more weeks of driving it was getting worse. I took it back and test drove with several servicemen. They can feel the problem but for some reason nobody knows what to do. After changing tires three times to find same problem they said there was nothing they can do since they are unable to find a solution. Per consumer affairs they recommended to take it to another dealer to see if they can figure out our problem. One service man felt the problem the other was unsure. We are driving an unsafe vehicle and have had absolutely no help in this matter. Customer affairs has denied a buyback or another vehicle. After reviewing work order they left out they had put a third set of tires and when bringing it to there attention there answer was "We changed Bridgestone to Hancock and since there was not difference we did not note it but if someone needs the information they can call, from Hancock it went to Continental and still no results...
    I have every service order and each and every conversation noted. I just need someone to help me with this unsafe vehicle. I have done everything they have asked.
    Please help. ***** ********

    Customer Answer

    Date: 10/03/2022

    ***** ********
    Fri, 30 Sep 2022, 04:40 pm
    Can you please resend I am unable to open this.

    Thank you

    Sent from my iPhone

Infinity Car Company is NOT a BBB Accredited Business.

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