We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Utility Billing

American Power and Light, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Utility Billing.

Reviews

Customer Review Ratings

1

Average of 24 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Shelli M

    Date: 07/15/2023

    Just moved into a condo complex that uses APL for their electricity provider. In my 50+ years I have never dealt with a more incompetent or shady company in my life. Multiple attempts to pay a bill that they claimed their new system could not recognize and at one point have $1500 sitting in their account for a $300 bill. Absolute buffoon and incapable of running a business. If your complex or community uses this provider, I would avoid moving in or buying there at all costs.*

  • Ashley P

    Date: 06/29/2023

    I received an email on 6/29/2023 stating that they received my move out request on 6/30/2023. Um… how did you receive a request from the future? Also, I did not submit a request and was not even on the website. My account it paid up to date. I tried calling twice. Both times I sat on hold for 10 minutes and then was sent to voicemail. I’ve send an email to customer service but of course no response. What am I supposed to do??

  • Parichith S

    Date: 03/23/2023

    I lived in San Francisco for over a decade and the most I paid for electricity was during the horrible summer we had in 2020. That was $300 for a 3 bedroom, 1300 sq.ft apartment with a/c running non stop. Then I move to Columbus, Ohio in December 2022 and into a modest 600 something sq.ft apartment and voila my electricity bill is close to $200 per month. My thermostat is set at 63F and hardly ever turn on heat. So I’m guessing summer is gonna be pretty awesome for my pockets!!! And if this isn’t daylight robbery, I don’t know what is!!

  • Harrison N

    Date: 02/24/2023

    Called my apartment complex manager and even they stated this company is abysmal. I have never had an electric bill over $200.00. Tried to pay their bill on web portal, could not log in, called their support line and the number has been disconnected. If you are apartment hunting and they state they use this service, skip and find something else; save yourself time and money.

  • nkeng a

    Date: 01/21/2023

    My account was in autopay then I started receiving bills that were past due. How? Took an afternoon off from work to call them and got a recorded message each time. I still haven't been able to get through to anyone. What a disgusting company!

  • kaleab k

    Date: 01/17/2023

    This company is absolute garbage. They are scam artists. Do Not Move in any complex who deals with this company. Plainly is the worst electric company anyone could ever have.

  • Asare B

    Date: 01/17/2023

    Poor customer service…. I have been calling.. they will keep you in line and will forward you to a voicemail and I have called and left countless of messages and even sent a help text.. it’s been a week now, no call back or nothing… their rate are high I live by myself and use only my tv, and electric stove, in an apartment and my electric bill was over $200 a month… I tried to get some clarification and no one cares… it’s crazy… I don’t use washer and dryer or dishwasher or anything even house owners don’t pay that much with all the appliances… it crazy I have to go through this… safe yourself and money….their services sucks….thanks ***** *.

  • Sadie D

    Date: 01/13/2023

    Absolutely awful! I sent them a letter asking for an explanation as to why my bill was so much higher than the previous services I've used such as ********* Energy. When considering I use energy efficient appliances as well as LED bulbs there is no reason for a 300+ bill per month. No explanation yet, however I guarantee I'm not using the kWh listed in the bill. It's extortion.

  • James H

    Date: 01/06/2023

    This company is absolute garbage. They would be better off rebranding themselves scam artists. Our bill has gone up ASTRONOMICALLY since the city wide power outage several months ago. Has slowly went up from around 80 to 90 dollars a month now to over 140 dollars a month. THAT'S RIDICULOUS. NOW I'M TRYING TO LOG IN PAY THE BILL, our bill is due on the tenth. We have now been trying to pay the bill since the 29th of last month (we always pay our bill as soon as the first hits when my wife and I get paid) have now been trying to pay for a week and every time we do it sends a charge notification to my wife's bank account as a charge back to her account. This is unacceptable. Then we call their customer service line. The close at 43O, IT WAS ONLY 230 WHEN WE CALLED AND NO ANSWER. SIX TIMES. WE WAITED ON HOLD. this company is a joke and needs to be shut down

  • Serena B

    Date: 12/29/2022

    Worst company ever. Unfortunately though my apartment I have to have this company. December 23 our power went out and when I called them they told me that no one will work on the electric because it's to cold. We went 2 days without electricity. 2nd u can't log into your account to pay your bill. U get a late notice and threatened to be shut off but how can I pay when u can't log into your account? Makes no sense

American Power and Light, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.